---
description: Tudo sobre Freshservice: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Freshservice - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Freshservice

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> Central de serviços de gestão de serviços de TI (ITSM na sigla em inglês) online com gestão de incidentes, problemas, mudanças, versões e ativos, além de avançada automação e emissão de tíquetes.
> 
> Verdict: Rated **4.5/5** by 689 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Freshservice?

Os clientes do Freshservice incluem MSPs, organizações financeiras, instituições educacionais e várias organizações governamentais.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 689 Avaliações |
| Praticidade | 4.6/5 | Based on overall reviews |
| Suporte ao cliente | 4.6/5 | Based on overall reviews |
| Relação qualidade/preço | 4.4/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Freshworks
- **Location**: San Mateo, EUA
- **Founded**: 2011

## Commercial Context

- **Preço inicial**: 19,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, sueco, tailandês, turco, vietnamita
- **Available Countries**: Alemanha, Arábia Saudita, Austrália, Barém, Brasil, Brunei, Bélgica, Camboja, Canadá, Catar, Chile, China, Chéquia, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos and 41 more

## Recursos

- Agendamento de plantão
- Alertas/notificações
- Armazenamento de dados seguros
- Assinatura eletrônica
- Automatização de processos e fluxos de trabalho
- Avaliação de riscos
- Ações corretivas e preventivas (CAPA)
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- Catalog Management
- Comunicação multicanal
- Controle do processo de aprovação
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de colaboração
- Fluxo de trabalho de aprovações
- Formulários personalizáveis
- Geração de relatórios de incidentes
- Gerenciamento de configuração
- Gerenciamento de correções
- Gerenciamento de documentação
- Gerenciamento de renovação
- Gestão da base de conhecimento
- Gestão de atribuições
- Gestão de conteúdo
- Gestão de estoques
- Gestão de incidentes
- Gestão de mudanças
- Gestão de pesquisas/enquetes
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do conhecimento
- Inventário de licenças
- Mapeamento de relacionamentos
- Modelos
- Modelos personalizáveis
- Modelos pré-elaborados
- Monitoramento remoto e gestão
- Pesquisa de texto completo
- Planejamento de mudanças
- Portal de autoatendimento
- Rastreamento de ativos de TI
- Rastreamento de edição
- Rastreamento de licenças
- Rastreamento de recursos
- Rastreamento do projeto
- Real-Time Monitoring
- Recuperação de desastres
- Relatórios de TI
- Seguimento de status

... and 56 more features

## Integrations (54 total)

- Amazon Redshift
- Azure DevOps Server
- BambooHR
- Box
- ClickUp
- Copper
- Docusign
- Dropbox Business
- Dynamics 365
- FreshBooks
- Freshchat
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar

... and 39 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software)
- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews)
3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (764 reviews)

## Avaliações

### "Gestão de TI" — 4.0/5

> **Marcos** | *27 de fevereiro de 2026* | Educação superior | Recommendation rating: 8.0/10
> 
> **Vantagens**: a parte mais focada em ITSM é muito bom, faz uma boa gestão de Service Desk com atendimento aos chamados, na gestão de Mudanças, incidentes e problemas também é muito bom.
> 
> **Desvantagens**: No módulo de projetos o Freshservice ainda trabalha de forma básica e carecemos de uma evolução neste modulo. Outro item que o FreshService que ainda necessita de evolução são os Relatórios que ainda não trazem boa flexibilidade de uso.
> 
> Em geral a experiencia é muito boa pois o FreshService é de fácil uso e entendimento, o que é um ponto muito importante para a organização.

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### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5

> **Anida** | *19 de março de 2026* | Varejistas | Recommendation rating: 9.0/10
> 
> **Vantagens**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer.
> 
> **Desvantagens**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets.
> 
> Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective.

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### "Fresh Service has changed the way we service our restaurants" — 5.0/5

> **Kenny** | *12 de março de 2026* | Alimentação e bebidas | Recommendation rating: 10.0/10
> 
> **Vantagens**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform.
> 
> **Desvantagens**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased.
> 
> It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially.

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### "Thought out layout but too expensive" — 3.0/5

> **Jaylen** | *20 de fevereiro de 2025* | Varejistas | Recommendation rating: 0.0/10
> 
> **Vantagens**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most.
> 
> **Desvantagens**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them.
> 
> It was significant other than the overall price. It made us completely take it off of the possible software uses for us.

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### "Outstanding Tickets management tool" — 5.0/5

> **David** | *12 de março de 2026* | Serviços de informação | Recommendation rating: 10.0/10
> 
> **Vantagens**: It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced.
> 
> **Desvantagens**: The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved
> 
> After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets.

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## Links

- [View on Capterra](https://www.capterra.pt/software/132997/freshservice)

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