--- description: Tudo sobre Nixxis Contact Suite: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nixxis Contact Suite - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Nixxis Contact Suite](/software/131585/nixxis-contact-suite) # Nixxis Contact Suite Canonical: https://www.capterra.pt/software/131585/nixxis-contact-suite > Nixxis Contact Suite propõe um dos discadores mais poderosos do mercado de 1 a 10.000 agentes. > > Verdict: Rated **4.3/5** by 3 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 3 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 3.5/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Nixxis - **Founded**: 2006 ## Commercial Context - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop) - **Idiomas**: francês, inglês, neerlandês, polaco, português, romeno, russo, turco, vietnamita - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - Alerts/Escalation - Bate-papo ao vivo - CRM - Call center de ligações de entrada - Call center de ligações saída - Comunicação multicanal - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da comunicação - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão do fluxo de trabalho - Gravação de chamadas - Histórico do cliente - IVR - Identificador de chamadas - Monitoração de chamadas - Painel de atividades - Registro de chamadas - Relatórios e análise de dados - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transferência de chamadas ## Integrations (3 total) - Microsoft Teams - Salesforce Starter - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Telemarketing](https://www.capterra.pt/directory/31034/telemarketing/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [UJET](https://www.capterra.pt/software/164070/ujet) — 4.6/5 (140 reviews) 4. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (481 reviews) 5. [CloudTalk](https://www.capterra.pt/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Avaliações ### "Actually quite a good product" — 5.0/5 > **Bronwen** | *21 de outubro de 2020* | Serviços financeiros | Recommendation rating: 8.0/10 > > **Vantagens**: The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc. > > **Desvantagens**: From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :) > > It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization. ----- ### "Très bonne solution centre d'appels" — 4.0/5 > **Reda** | *24 de agosto de 2022* | Terceirização/Deslocalização | Recommendation rating: 8.0/10 > > **Vantagens**: Numérotation efficace - Workflow des contacts paramétrable > > **Desvantagens**: Client lourd à déployer et téléphonie utilisateur à installer manuellement ----- ### "Great CTI tool but hard to learn and manage it." — 4.0/5 > **Steve** | *9 de agosto de 2013* > > We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it\! Like a new pair of shoe, it takes some time to get used to it\! ;-)) ## Links - [View on Capterra](https://www.capterra.pt/software/131585/nixxis-contact-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data