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Avaliações do SimplePractice

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Vantagens:

SimplePractice is so easy to use and the customer service is wonderful & quick.

Desvantagens:

The one feature I have been having trouble with is regarding the recent update adding Couple profiles.

Notas do SimplePractice

Pontuação média

Praticidade
4,4
Atendimento ao cliente
4,4
Recursos
4,4
Relação qualidade/preço
4,3

Probabilidade de recomendação

8,5/ 10

O SimplePractice tem uma classificação geral de 4,6 em 5 estrelas com base em 2 782 avaliações de usuários no Capterra.

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Kelly Elise
Kelly Elise
Owner
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Avoid SimplePractice

2,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Dayane ferreira
Vendedora e marketing, Brasil
Publicidade e marketing, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Meu ajudante diario

4,0 há 2 anos

Vantagens:

Meu ajudante diário não sei o que faria sem,Sou uma pessoa muito desorganizada porém tenho meu próprio negócio e esse aplicativo me ajudou muito

Desvantagens:

A nova atualização para mim tem sido uma dificuldade

Evelyn
fabricante, Brasil
Roupa e moda, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

ótimo produto

5,0 há 2 anos

Comentários: Ótima experiência. O aplicativo atende a todas as expectativas.

Vantagens:

Praticidade. O aplicativo é completo e fácil de usar.

Desvantagens:

Tive um pouco de dificuldades com os documentos médicos salvos no aplicativo. Mas é um excelente programa.

Kristina
Kristina
Medical Records, EUA
Usuário do LinkedIn Verificado
Hospitais e Saúde, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Great easy to use software

4,0 há 8 meses

Vantagens:

Like the name states. It was simple to learn and to use.

Desvantagens:

Took a while to set up . Otherwise it was great.

Vivian
Marriage and Family therapist and emotion coach, EUA
Clínica de saúde mental, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Simple Practice, intuitive EHS

5,0 semana passada Novo

Comentários: Positive. I tried to use a different EHS but felt like it was overly complicated and unorganized so I went back to simplepractice and just bought a cheaper plan.

Vantagens:

The way it is organized feels intuitive and user friendly.

Desvantagens:

Primarily the cost to send text messages (I would pay for that separately as an add on with the lowest plan)

Lia
Therapist, EUA
Clínica de saúde mental, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Not my favorite

3,0 há 4 semanas Novo

Comentários: I like counsol.com better because of its ease of use

Vantagens:

It’s very thorough. Lots of detailed notes options

Desvantagens:

Not very user friendly. More complicated than Counsol

Susanne
Medical Biller, EUA
Hospitais e Saúde, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Needs more work

2,0 há 2 meses

Comentários: Ended up cancelling services with them due to issues stated above.

Vantagens:

Easiy accessed online from multiple locations.

Desvantagens:

Hard to clearly followup billing. To many screen to access different infrmation.

Omonoh
Licensed Mental Health Counselor, EUA
Clínica de saúde mental, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Simple Practice is Pretty Good!

5,0 há 3 semanas Novo

Comentários: I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use.

Vantagens:

I really like that it is user friendly and can incorporate video conferencing for individuals and groups.

Desvantagens:

I don't like the difficulty with billing sometimes which causes some issues.

Mike
Mike
Chief of Operations, EUA
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Mental Health EMR that has work to improve

3,0 ano passado

Comentários: Our experience has been on a down, up, and down trajectory. It was sold to the practice owner, who is not technical in IT, as a HIPPA compliant telemedicine app. It was sold but never setup correctly, and almost put us out of business, claims were getting denied at a very high rate, and copays were not being collected. Because the app was not setup, all of it resulted in loss collections. The reports are garbage, so we did not know until well after the damage had been done.
Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps closing my request as solve, after providing work arounds that do not address the problems.
I would like to see SimplePractice take their user community's recommendations more seriously. It will only improve the software.

Vantagens:

The telemedicine virtual visits are awesome!

Desvantagens:

Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports.

Ginger
Administrative Manger, EUA
Consultório médico, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Good "Off The Shelf"

4,0 há 3 semanas Novo

Comentários: Easy for administrative and practitioner use; intuitive for clients; less engaged in seeking out maximum coverage for clients.

Vantagens:

Ease of use for the client to enter and update info. Also straightforward for administrative use related to billing and scheduling.

Desvantagens:

The nature of highly customizable tools sometimes comes with the extra work of identifying the settings that need to be adjusted to pull the desired data. For example, billing dates defaulting to the last billing period as opposed to client history. Also not as proactive in pursuing insurance coverage for clients.

Kimberly
Clinical Psychologist, Porto Rico
Hospitais e Saúde, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

All in one

5,0 há 2 semanas Novo

Comentários: It is the "all in one" that a professional needs.

Vantagens:

It honors its name, it is very Simple to use, specially for medical records and professional documentation. It is helpful with scheduling appointments and billing.

Desvantagens:

It could be a "too simple" or basic platform for what health profesionals are used to. However, it is very helpful and gives you a new vision of keeping simple documentation.

Grace
Clinician, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Too expensive

3,0 há 2 meses Novo

Comentários: I was frustrated with the lack of calendar syncing, and the price, and ultimately chose a different platform.

Vantagens:

Interface was nice looking, multiple options for client reminders

Desvantagens:

The price!!! It felt like highway robbery paying extra for features that other platforms include in their much lower price. Especially calendar syncing.

Natasha
COO, EUA
Relações públicas e comunicações, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Software that simplifies client management

5,0 mês passado Novo

Vantagens:

SimplePractice was simple to setup and navigate. It is also easy for clients to book and use this platform.

Desvantagens:

I have not had any issues using this platform.

JAMIE
Utilization review, EUA
Serviços a indivíduos e famílias, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Not very customized

3,0 há 12 meses

Comentários: It was very un advanced. Not enough personal background for proper client care

Vantagens:

I like the few steps to document. I like that the training for our staff was simple

Desvantagens:

I did not like the lack of tabs for more details for specific clients. I wish they integrated with laboratories for ua.

Jose
Business Manager, Bolívia
Cosmético, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Outstanding product at an affordable price

5,0 ano passado

Comentários: Initially hesitant to adopt SimplePractice, I was accustomed to and comfortable with another EHR system. However, upon making the transition and familiarizing myself with the platform's navigation, the evident ease of use quickly became apparent.

Vantagens:

I spend significantly less on this software compared to a similar product I used before. It's user-friendly, and the customer support team responds promptly to my inquiries.

Desvantagens:

The current system lacks user-friendly features that would facilitate a smooth document submission process.

Avaliador Verificado
Usuário do LinkedIn Verificado
Clínica de saúde mental, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Easy to Use and Helpful!

5,0 há 6 meses

Comentários: Overall, SimplePractice is great. I appreciate the convenience of it, the helpful features and the ease of use!

Vantagens:

As a patient, I think this software is great. It is user friendly and has nice features! You can access invoices, change/add payment methods, message providers, and receive reminders about appointments!

Desvantagens:

The only thing I could think of is having to verify my email each time I log in, it can be a pain, but I understand for security purposes!

Stacy
Virtual Medical Assistant and Advisor with marketing expertise, EUA
Consultório médico, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Simple says it all, easy to set up for solo providers

3,0 há 5 meses

Comentários: Simple Practice is fundamental and ideally suited for small practices not credentialed with insurance companies. It excels for solo providers, offering numerous features that many EHRs typically charge extra for, all while being highly affordable.

Vantagens:

Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.

Desvantagens:

Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.

Jason
Owner, EUA
Saúde, bem-estar e condicionamento físico, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

I recommend, but if you want to grow, it can get costly

5,0 há 10 meses

Comentários: Simple practice is very good for a small team or solo practitioner. When you start to get bigger, it might be wise to compare options.

Vantagens:

Simple practice is simple. That is so helpful for a software. It is much easier to set up than the one we are currently using. I also like the two-way Google calendar integration.

Desvantagens:

If you start to add clinicians, then it gets pricey, simple practice does not differentiate between full-time and part-time clinicians in terms of pricing. So we switched, because adding part-time clinicians was getting too expensive for the software. It is also not a marketing centered software compared to the one we are using now.

Windsong
psychiatrist, EUA
Consultório médico, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação

solo psychiatrist

2,0 ano passado

Comentários: Horrible. Feel conned and ripped off. Now that I have many patients and am paying a biller and ever increasing fees to Luminello I feel trapped and am trying to search for anther EMR with prescribing and billing.

Vantagens:

only feature - it helped me set up e prescribing.

Desvantagens:

No lab integration possible for solo telepsychiatry Added billing fees are exorbitant. Worst off 30% or more of claims submitted through APEX/Luminello are rejected. No support or guidance.

Resposta do SimplePractice

ano passado

Dear Windsong, We apologize for the challenges you've faced with our platform. We acknowledge your concerns about billing fees and claim rejections. We are actively reviewing pricing and working to improve integration issues. Our support team is ready to assist, and we're committed to enhancing Luminello to better meet your needs. Your feedback is valuable, and we appreciate your patience as we address these issues.

Scott
Transformational Coach, EUA
Formação profissional e coaching, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Horrible Experience

3,0 há 8 meses

Comentários: Overall, it was pretty bad. When I did talk with customer service, it was good most of the time. There was one time when the gal treated me like an idiot. The lack of updating the platform with needed changes and not listening to the customer requests on their request page is ridiculous. Why even have a request page?

Vantagens:

It was easy to navigate around the software. To schedule the next session was relatively easy as well. Billing was taken care of, so that was nice.

Desvantagens:

*Customer service shared that the [sensitive content hidden] didn't want to make some much-needed changes to the platform (adding time zone changes automatically if the client was in a different time zone from mine, which was one he denied). *You must be on the HIGHEST tier to get ONE-WAY calendar integration. *Price points are ridiculously high for what they offer. *The look and feel of the platform was antiquated.

Alexander
Psychotherapist, EUA
Clínica de saúde mental, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

The gold standard of mental health EHR

5,0 há 6 meses

Vantagens:

Very user friendly. Great mobile app. Simplified all-in-one practice management.

Desvantagens:

Price. Inability to change cancellation policy for a practice's individual providers.

Jose
Medical Biller, EUA
Consultório médico, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Simple Practice, Easy to Use

4,0 há 5 meses

Comentários: It has been good and smooth. Easy to submit new claims and follow ups.

Vantagens:

Is very easy to use. All the information is easy to find.

Desvantagens:

Process about deleting a claim. It is too difficult.

carolyn
Staff Nurse, EUA
Clínica de saúde mental, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

staff intake nurse and educator

4,0 há 6 meses

Comentários: some what difficult to chose from the drop panel and pick the diagnosis i need to fit the client

Vantagens:

it is very simple i like that it is real easy to use and i am able to make simple notes

Desvantagens:

not able to program to fit paperless business also i have trouble fitting the diagnosis with a intervention and goal sometimes

Cub
Clinical Director, EUA
Clínica de saúde mental, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Increase Pricing - Lack of Increasing Features - Horrible Customer Support

1,0 há 8 meses

Comentários: Horrible. Everything about SimplePractice was a nightmare.

Vantagens:

Nothing. I would not recommend this platform at all.

Desvantagens:

Increase pricing. Not actively adding requested, or promised features (such as direct support for group sessions). Lack of customer focus and support.

Abby
Admin, EUA
Recursos Humanos, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Easy to use and accessible

5,0 há 3 meses

Comentários: I have a had a wonderful experience with SimplePractice and I love how accessible it is

Vantagens:

SimplePractice is very easy and convenient to use

Desvantagens:

Please improve your customer service calls

Makayla
Home health aide, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

Awesome app

5,0 há 4 meses

Vantagens:

This app is Very organized and well put together.

Desvantagens:

Absolutely Loved everything about the app.