Sobre Acuity Scheduling
Automatize agendamentos, cancelamentos, lembretes e pagamentos de clientes com um software de agendamento online fácil de usar.
I love how accessible this product is and the support team are very helpful.
The same applies to setting availability. It can be a bit confusing when blocking off times by day.
Filtrar avaliações (5 435)
Filtrar avaliações (5 435)
Oque eu penso da ACUITY!!!
Comentários: Resolvi muitos problemas como, agendamento, pagamentos, e preferência dos clientes do meu negócio, a 'acuity' me possibilita exibir um catálogo com meus serviços a fim de envolver os clientes e exibir o meu trabalho, tenho sempre facilidade em acessar o site, é seguro, as vezes um pouco lento, mas é ótimo pra mim...
É de grande e fácil acesso, tem uma interface boa e bem apresentada, com acessibilidade simples e inovadora, recursos úteis e usados diariamente por mim...
Tempo de resposta do site é demorado, tive alguns problemas com criação da conta e login, porém foi resolvido.
Acuity Scheduling is my best pal
Comentários: Overall, I love Acuity Scheduling, it's my right hand in this business I'm running by myself. It takes a huge load off of my plate. Once things are set up - which can be as easy or a grueling as you want to make it - it's just a seamless part of my life and business.
I love the customizability of the software, I can integrate it with many programs, and I can make things super simple for my clients.
I've had several times where I've had to go delete a whole series of appointments and there's no easy option to delete an entire section of appointments. For instance I had a series of webinars that were Group Appointments with several dates each. I decided to discontinue that program in lieu of a new direction and initiative for the company. I had to manually delete each one, typing DELETE each time. If I could delete an entire "category" of appointments, this would be much better.
Alternativas consideradas: Calendly
Razões para mudar para o Acuity Scheduling: Acuity Scheduling was already available and easily integrated into my Squarespace website. This was good because I decided that I didn't want to create a website from scratch, rather I would use a "drag and drop" system with some customizability. It just so happened that Squarespace met my needs there, AND as a vital part of their services, they already had a scheduling application that I would receive a DISCOUNT on if I bought into their services. Squarespace, and of course Acuity Scheduling, were a "no-brainer" decision for me and my solo consulting business.
Great for staying organized with appointments
Comentários: The ability to specify your availability and provide a link to a client via email or a signature is fantastic. It fulfills my requirements for class registration and roll management perfectly. Also, it works flawlessly and is beautifully linked with other services like Stripe and Zoom.
Both I and my customer appreciate the text message reminders. The schedules that require payment. Furthermore, I appreciate being able to sync my CRM with several scheduling options. Appointment kinds help me categorize my replies and create more efficient, tailored work flows.
My list of dislikes is surprisingly short. My main issue is that I keep leaving Acuity Scheduling to try something else, but I always end up back here because my CRM doesn't have nearly as many capabilities as Acuity Scheduling.
Acuity SCheduling is the worst for customer service
Comentários: Horrible. I have had to ask for a refund over a dozen times since having my subscription.
When it worked, it was fine. My business has ben gone for over a year and a half and I still am being billed for something I am not using.
The software is not usable by my business, and I keep getting changed monthly for a program I am not even using. I cannot get in touch with ANYONE about this.
Is it worth it?
Comentários: Squarespace is a professional and user-friendly website-building platform that offers a range of features for creating and managing a website. The templates provided are modern and visually appealing, and the platform allows for a high degree of customization to meet the specific needs of each user.In addition to providing design and customization options, Squarespace also offers a variety of tools for managing a blog, online store, and booking system, making it a comprehensive solution for website management.The customer support team at Squarespace is responsive and helpful, able to assist with any questions or issues that may arise.Overall, Squarespace is an excellent choice for anyone creating a professional website with minimal technical expertise.
Easy to use: Squarespace has a user-friendly interface, making it easy for people with little to no technical skills to create a professional-looking website.Wide range of templates: Squarespace offers a wide range of templates that can be customized to fit your brand.Responsive design: Squarespace templates are designed to be responsive, meaning they automatically adjust to look good on any device, including smartphones and tablets.E-commerce capabilities: Squarespace offers built-in e-commerce capabilities, allowing you to easily sell products or services on your website.Good customer support: Squarespace provides 24/7 customer support through live chat, email, and phone.
Limited customization: While Squarespace templates are customizable to a certain extent, you may not have as much control over the design and layout of your website as you would with other platforms.Expensive: Squarespace plans can be more expensive than some other website builders, especially if you need to upgrade to a higher-tier plan to unlock certain features.Limited integrations: Squarespace has limited integrations with third-party tools and services, which may be a problem for some users.It's worth noting that Squarespace may not be the best choice for everyone. It's a good idea to carefully consider your needs and compare different website builders before making a decision.
Great, but expensive
Worked pretty well, was doing the job the way expected
Pricey and slightly rigid, but cannot complain overall
Eliminates the need for back-and-forth communication in our appointment scheduling process.
Comentários: Appointment scheduling is the main need which Acuity scheduling has assisted my organization address. Its use has eliminated the need for any back-and-forth communication between my team and customers, in order to find a mutually available time for appointments.
Acuity Scheduling has some great features that I really appreciate, such as timezone detection. This means that when potential customers book an appointment, the system takes into account their location and timezone to avoid any scheduling errors or confusion due to differences in time-zone. In addition, this platform provides flexible availability settings, allowing us to set custom rules, including buffer times between appointments and blackout dates, to manage our schedule more effectively. These features have been really helpful in improving our appointment management process.
I have been trying to identify something that I dislike about Acuity, but I'm struggling to do so. It's possible that my appointment scheduling needs are relatively straightforward, but overall, I am very satisfied with Acuity and the benefits it has provided for my team thus far.
Best booking tool integrated within Square-Space website for creatives and businesses.
Comentários: Very pleased with the booking and scheduling tool of Acuity Scheduling. It has made bookings very easy and automated. Own clients can book and pay as they want, when they want.
Since the accusation from square space, Acuity Scheduling is roaring in the booking domain. I have been using Acuity Scheduling since 2016 and absolutely love the booking and scheduling. It has made my client booking and scheduling a breeze. Easy to use and book.
Since merging with Squarespace, the tiered pricing has been rosed. Other then that, it's a pretty good tool.
Acuity Scheduling easy-to-use, available and essential for everyone
Comentários: Overall, and from my experience with Acuity Scheduling, it's safe to say this is a great option that's easy, widely available, and effective.
Firstly, Acuity Scheduling is one of the easiest methods to use, secondly she is positive in the organization of time, which allows all clients to reduce the time distances between them and shorten appointments.
To be fair, we cannot say for sure that this program is completely and properly prepared, but it is punctuated with some shortcomings such as updates and formats for the platform.
Top quality product for creating appointments and scheduling
Comentários: This is must having software for every one as one should never will miss any meetings and never miss miss anything .
This software is very helpful to me as it helps in creating the appointments for my daily meetings with the clients . Which helps me in going to the customer on time and never misses a meeting . It is very easy to use and user friendly .
Honestly speaking there is no such issue with the software . One should have this software for to make the work easy .
Acurity to the rescue.
Comentários: Overall I love this software, that's why I switched.
The software is very attractive when added to the website. It is also easy for clients to schedule.
The mobile app is not very user friendly and it is limited.
Acuity for Photographers is a Must-have
Comentários: Acuity scheduling has changed how i run my business in that it makes booking appointments super easy. I'm able to add an embedded link on my website and convert customers immediately. They can book an appointment with us without having to go back and forth through text or phone calls. My assistant is able to book appointments or even send direct links to our appointments to our clients and the client will book and pay on the spot without having to go back and forth in an email.
I love that i'm able to make appointments with buffers before and after the appointment so our calendar will be properly scheduled to prevent rushed or back-to-back appointments. I also like that if you were to make add-ons to your service, that the add-ons can also have their own time adjustment so you have enough time at your appointment to properly serve your clients
i don't like that i can just make a quick event and send it in an email like calendly, but to be honest, that's only important for zoom and phone appointments to gather details from a client. I've been able to manage without that feature because that feature isn't the most important to our business. but that's just a dislike i had since i'm required to provide a dislike
Perfect for automations
Comentários: 1. Overall it is a perfect service. We love it because it has integration with Zapier. We have a Google spreadsheet where we keep all the appointment and see all the statistics. So integration with Zapier saves us so much time. 2. I am not sure yet (not fully tested), but looks like Acuity does not remove guests from Google Calendar events. So if I need to share an appointment through Google Calendar, a guest will not be removed with every sync. Not sure if it designed like that, but please, do not remove this feature. Or maybe even improve it (adding guests to Google Event through Acuity?) :)
Zapier and Squarespace integrations. Simplicity.
1.Address field works, but a bit unusual. It does not show address in a regular format. For example: If you need :1229 Wisconsin Ave NW, Washington, DC 20007 You will get: 1229 Wisconsin Avenue Northwest, Washington, District of Columbia, United States of America Not sure if it is limited by Google. 2. Email design is very simple. It is not the most important part, but still. Looking forward to see shared design with Squarespace.
Alternativas consideradas: Square Appointments
Razões para escolher o Acuity Scheduling: Zapier integration
Software anterior: Square Appointments
Razões para mudar para o Acuity Scheduling: Zapier integration. Price per calendar. It was important for us initially, but changed the plans.
An Industry Leader for a Reason!
The navigation and naming are intuitive, plus every step or field has an accompanying explanation so I can be sure I am using it properly! This means I was able to walk myself through Acuity without pressure or time waste of needing to consume a bunch of FAQs or webinars. The doing and learning happen simultaneously! Yet, there is also great support should I still have questions. I also love that the features are built for real life. For example, being able to block off the hours and days you want to work, blocking off time before and after appointments so you are not rushed back-to-back, and having the private appointment type option for inviting clients to book after I’ve established a relationship, rather than having a free-for-all available on my website. I also love that pre-meeting questionnaires and action items can be added for clients to create workflows. I love that they have a test client built in by default! Acuity has really thought of everything. Finally, both the app and browser versions are excellent! Thank you for having a great app, Acuity!
I didn’t see a clear place to find all available integrations. Yet, I really don’t have any true cons.
Alternativas consideradas: Vagaro, Google Workspace, Microsoft 365 e Schedulicity
Razões para escolher o Acuity Scheduling: Acuity has more integrations with other software I am already using (e.g. Kajabi) and, probably most importantly, Acuity came recommended by successful business owners in my field. Then I used the free trial to get acquainted and Acuity had such a clean interface and easy-to-use system. The value is clear. I want to have administrative stability, simplicity and effectiveness in my business. Acuity offers that.
Software anterior: Schedulicity
Razões para mudar para o Acuity Scheduling: Recommended by successful peers + proven value and customer support through free trials. I also appreciated the free extensions for the trial when I hadn’t had time to dabble yet. This again showed that Acuity understands people and was committed to providing a valuable customer experience.
WOW Acuity Scheduling increased My bookings By 80% in-the first week
I really love that myself and the client get an email to confirm the booking instantly, I love the color coding of my treatments in a glace, I know who has booked a massage and the length of time or if it's an energy healing or reflexology & my clients say its really easy to use. Squarespace has been quite fast in getting back to me with any problems or queries and mostly provide a video on how to address any problems with step by step instructions which is super helpful by last website provider would take over a week to get back to me and want to charge me each time even when it was their mistake so Squarespace/ Scheduling service makes me extremely happy I feel they are supporting me in my business and understand the urgency of having a to fix any problems. Great work Squarespace /Scheduling I appreciate the service you provide and am thrilled with my choice to use your platform and booking system.
I have only been using this for 6 days so the things I would add or change may already be a possibility and I just haven't had the time to work it out as yet Firstly, the block time off is a bit too slow I just want to click block and then the space of time on the day I wish to block and it's done, it's really slow to have to click block and manually fill it out in the side panel other booking systems aloud the way I wish it to be and it was much more proficient. on three occasions this week clients have been able to usefully book a time that was already booked by another client and I have had to call and apologize and try to reschedule the last client that booked which is quite embarrassing and the clients don't understand how it's possible. also, I haven't worked out how my clients can book or chose from my two clinic locations I wonder if that's possible?
Comentários: So far i'm quite happy with Acuity Scheduling. Even though there is the annoyance of the menu system, the features & level of customisation available outweigh this.
So far there's quite a lot to like about Acuity Scheduling. I like that I can have different appointment groups & types which I can customise with photos & text (inc T&C's etc.) as well as customise the calendar settings to only allow bookings at times that are convenient to me. I also like that I can hide certain appointment types so they are only visible to people I share the link with, this is especially useful for one off or promotional sessions. The integration with my external google calendar is also a great feature & something which was lacking from other scheduling tools I've tried. The option to take online payments is also a good feature, and something which i'm sure will really help to streamline my booking process. There are also many options for integrating with external apps such as quick books, facebook, active campaign etc. which i'm yet to fully explore but I'm sure will be useful to me and improve the efficiency of my booking process.
The only issue I have is that the user interface could be improved. As i'm still fairly new to this software, I find when i click on a link to make changes (for example 'Availability') and it's not actually the menu I want, I have to go all the way back to the home screen to then search through the respective menus to find what I want. This becomes annoying if you go through this process several times to find what you'r after, and it could be improved by either adding drop down menus, or at least leaving the entire navigation menu visible in each section.
Alternativas consideradas: Google Forms, Facebook Apps and Tabs, Microsoft 365 e Fresha
Razões para mudar para o Acuity Scheduling: I've been looking at ways to improve & streamline my booking process & started off looking at the free tool within facebook. It didn't take long to become very very annoyed with the facebook tool as it would not properly integrate with my google calendar (so it was essentially pointless). The functionality & ability to customise was also poor. I also looked at other free tools, such as google forms but again they lacked the level of functionality tor really give me any kind of improvement. As the free tools didn't really cut it for me, i started looking elsewhere and compared Acuity with a couple of other paid options (such as office 365). What swung it for me was the level of customisation & available features when compared to others.
Easily solved our complex Photography Studio schedule.
Comentários: We love Acuity and cannot see ever moving away from it. Not only does it manage our booking and syncing with Google Calendar, but it also integrates with our CRM Pipedrive. We use it both on the computer and mobile application while out of the studio with clients which has made booking incredibly easy and no longer a frustration. On top of that, our no-shows have plummeted due to the automation reminder text messages and emails. Something we never had implemented prior to Acuity and now couldn't live without. With how busy everybody is anymore, reminders are so helpful and really make a huge difference so we don't get stuck waiting on a client who forgot to show up.
We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client. The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.
If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.
Alternativas consideradas: Calendly
Razões para mudar para o Acuity Scheduling: For us, Acuity just seemed like a better product to start with and grow with. Seemed like more of a robust solution that we would never need to replace. Nothing against other solutions on the market, but Acuity is exactly what we needed to manage our crazy busy studio.
One Stop Scheduling Tool
Comentários: Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.
Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!
The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....
Good for new... but quickly outgrow
Comentários: For the record, I really like Acuity Scheduler - and while the customer service is only during the week, for the cost/value makes it understandable of why that is, and honestly - its never been a problem to wait to hear from someone till Monday. I have been using it for our studio for the past year. Started from scratch with very little capital to open our doors, and Acuity made it possible to be in the 21st century and keeping our schedule clear, and concise.
If you're a small new business, you can not go wrong with Acuity Scheduler! It is easy to get started, book appointments, make gift certificates, add in discounts, connect it to apps such as Quickbooks, MailChimp, Constant Contact - and many others. If your a wellness worker, THIS IS the only low cost small business scheduler that offers HIPPA compliance! Our clients like the view of the site, intigration tools and SEO markers for web sites - its all there!
There are going to be problems with every program - but having a small studio that we share, it would be nice to see a wait list for clients when we are totally booked out. I needed a program that was HIPPA compliant - which is why I went with Acuity - but the forms are chunky and hard to manage. Clients don't like the way that they read - and I know that they are long - but acuity makes them seem even longer - which equates in people only doing half of the health intake forms. Also, they limit how much you can put into a section. It would be nice to expand a section, make it a little longer to read, but a simple yes or no question at the end to make the document seem less lengthy. It is hard to make a change to an instructor if they have a sub come in to teach the class - while it does not happen all that often, attaching the proper instructor to the class at the last minute would be a great benefit so that the participants know who is teaching without having to pretty much re-write the schedule and re-book clients into the changed class. Better integration with our book-keeping system - while it transfers over fairly well - differentiating tips, the use of passes (Acuity uses 'codes' for passes) showing the discounts as line items would be extremely helpful.
It's All Handle with Acuity!
Comentários: I use Acuity for all of my scheduling needs with clients. From what I have researched, Acuity is the best all-inclusive appointment management program and has extensive features and integrations included that other appointment software does not have. You can have a very basic, bare bones setup or you can really dig into the backend and customize it endlessly. I love that I can create custom confirmation emails, separate products, group classes, take payments through Stripe or PayPal and that my clients get a reminder email before their session. The benefits are amazing!
My favorite feature about Acuity is the overall ease of use. It is not complicated to manage for someone who isn't too tech savvy. It has easy to understand instructions, modern and clean user-interface and even a little wit and personality thrown into the design, which makes this software completely unique. I know that anyone looking to manage their client appointments will be more than satisfied with the benefits and features that Acuity offers as I have referred several people including real estate agents, personal stylists, web designers, interior designers, pet sitters and business coaches. The platform is so flexible and so customizable that there really isn't anyone who can't use it for their business needs. There are even intake forms that can be individually assigned to an appointment type, which helps streamline my process of taking on new clients. I love the fact that I can create "Add-on" for specific appointment types if I want to offer an additional service, and the fact that I can hold a customer's credit card with or without charging. Like I said, there are numerous options! The last and most important benefit is that Acuity enables an easy embedding for your website so you can maintain a professional look while keeping your customers on your website.
The only thing I can think of that I would like is to have intake forms that provide IFTTT, meaning that I could create questions that only show up if a user selects a specific response. The intake forms are great for the information that they do provide, but they could use a little upgrade in my opinion.
Great software but lacking
Comentários: Overall, it's perfect for us. It's everything we need in our scheduling software and it helps tremendously to have an embedded feature to embed on our site without having to redirect customers. If you need to modify the scheduling page in any way, you must do it through CSS (no HTML available). So, if you aren't a computer scientist, you may have trouble customizing some of the page (colors and wording is customizable with a click of a button). A couple of issues I have is 1) no re-direct feature. For example, if I wanted my customers to open the scheduling page in a new window instead of on my website, they see example.acuityscheduling.com but they should see is example.mydomain.com. I think it's called domain mapping? It would be a great feature to have our page with a custom url (not one with Acuity Scheduling in it). Another issue.. 2) payment methods are EXTREMELY limited (just PayPal, Stripe and Authorize.net). There NEEDS to be more payment processors.. seriously.. Also, 3) If you have Stripe connected, you may have PayPal connected also. If you have PayPal connected, you may have Stripe connected also. But, if you have Authorize.net connected, you may not offer PayPal.. it makes no sense why this is and will be very frustrating for Authorize.net merchants using Acuity Scheduling. Another problem? No customization of the checkout. If you need to change the wording of the payment page, you can't. Why? I don't know but I am upset about this. BIGGEST PROBLEM AMONG THEM ALL -- there is no way for your client to schedule more than one service at a time. Yep.. you read that right. They can schedule the same service as a repeat but there is no way for them to book multiple service in one appointment (on same nor different days/times). It's bad.. so, my clients have to book multiple appointments for multiple services and times and it's just a huge mess. A real inconvenience. Is Acuity Scheduling worth the price? I suppose (there is a free version available but you are very very very very very limited). There is some work to be done, some upgrades and features that need to be placed before this is considered "Great" or "Awesome". There is a lot of things that this company can do to make this better and I am not convinced yet that they are even considering upgrading. Step up to the plate and upgrade your software and you have a homerun. Seriously.. maybe a grand slam. So far though, it's a single (or a walk) =(
Resposta do Squarespace
há 8 anos
Hi Daniel -- thanks for writing this review, and glad to hear that Acuity is perfect for you! Just a couple things to clarify... * Quite a bit can be changed with your colors, logo, and adding extra formatting all without CSS. That's just an extra bonus for especially techy people to totally revamp the look of their rescheduler. * You can also embed the scheduler directly into your website. That way people can stay on your domain and completely book their appointment from within your site instead of going off to Acuity. If you need a hand with that, our developers will even embed the scheduler into your website if you ask. * Scheduling more than one service: you can offer that with add-on services. Under Appointment Types head over to Add-Ons then you can set up which services can be booked with which other ones. For example, that can be used so if someone is booking a Haircut they can also add on Coloring and book both services at once.
Love me some Acuity!
Comentários: When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business. Potential customers rightfully have an expectation of getting in touch promptly before moving to contract, and the back-and-forth e-mail boogaloo was not a fun dance for anyone. I even hired an assistant for a short stint to manage my calendar but spent more time managing her then I did getting my calls scheduled and followed up on. Enter Acuity Scheduling (trumpet blast here)! Setting Acuity up was a snap for me, and because I know how to code, I was able to customize the look to mimic my website and serve as a branded landing page. Leads were able to schedule and reschedule themselves on discovery calls; New clients could gain access to my calendar to book time with me and complete needed paperwork. It has absolutely increased my revenue, fostered great communication with incoming and current clients, and saved me money on outsourcing the bulk of my administrative needs. The few snags I have run into were quickly addressed by their friendly team. I can't recommend them enough!
Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type.
I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website. I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses. The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser.
Amazing. Seriously. If I could give more than 5 stars for customer support I totally would.
Comentários: Ability to seamlessly manage multiple calendars, have ready access to calendar, client details and historical data, and access information remotely, but also securely!
I was looking for software that A) Had the ability to seamlessly coordinate shared appointments across multiple calendars B) was REALLY easy to use and C) was HIPAA compliant. I couldn't easily find the dual calendar feature, and contacted customer support before I moved on, their executive was AWESOME. He understood my question (not easy!), pointed me in the right direction, set up the behind-the-scenes setting that I needed, was super helpful, and made me laugh. I've had a month to play with the software, and I'm really appreciating the features and ease of use. We don't use any of the customer-interfacing portion of the software, nor have we dabbled yet in the integrating of billing, but the core client/calendar management features have been SO great. I also really love the corporate culture of Acuity. Their on-screen prompts, quirky sense of humor, and human element (go read the bios of the employees), make me want to be part of their team. And their commitment to super-serve their clients made me feel like I was the most important client in the world, even though I was just one tiny little trial client checking them out. Finally, no matter how much I liked the product or the company, it would have been a dead-end if I couldn't ensure HIPAA compliance for our data protection and client confidentiality. Great features, robust security, and amazing support - all I need now are flowers and chocolate!
Well, apart from the fact that the one required feature I need (HIPAA compliant security) is only available at the highest paid level (regardless of what other features you may need), there's only one software challenge I've encountered. The daily calendar - where I can see one or all of the individual or shared calendars, is very useful - I can easily see open appointments as white space, so "at a glance" I can see what is available in an individual's calendar. The WEEKLY view, however, condenses the days' calendars, so it only shows the currently filled appointments and removing white space, making it difficult to visualize open appointments across multiple providers' calendars at one time. I have partially overcome this by creating color coded appointments for each provider (even though it's the same service), so that i can at least see quickly the volume of appointments by color. But the weekly calendar really only works effectively for me when looking at one provider's calendar at a time. There may be a way to customize the weekly view that I have not yet discovered, or a way to color-code the calendars rather than the appointments, worth an email to Shane in customer support, but regardless, not a deal breaker for me!
NO customer service
Comentários: Product is great. Customer service is terrible.
It is user friendly and easy to use. My clients have mentioned that they like the ease of the software when scheduling.
You will never be able to speak to a customer service representative. Ever. They want to you to email and set up an appointment for someone to email you back and discuss your issue via email. It will take forever and when you are a small business owner, very frustrating to not be able to chat with someone and deal with an issue very quickly and get it resolved. Instead, it will take several days and because you just don't have the time to sit at your computer all day, you will just move on and never get your issues dealt with. They say that they do not offer phone support at all. To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you. Also, if you have different types of appointments you will be offering. You will not be able to only allow a certain appointment to be scheduled only next to another already scheduled appointment. So this will leave you with big empty windows of times between appointments. If you want to only allow customers to schedule next to already made appointments, you can do that. But that only is a convenience ,if all of your appointments are of the same type and time duration. If you have 30, 60, and 90 minute sessions, this will not be of use to you. It is very frustrating and negatively effects my business every single week. Again, you won't be able to talk to anyone to see address your issue.
AS - Great free scheduling/appointment website with a bit extra, especially if you're willing to pay
Comentários: I was hired on to provide free technology tutoring/help to the public through my public libraries. I needed something where I could schedule myself and others between multiple locations easily and in a way that I could see who I've got when. Traditionally they used paper signup sheets and or calendars and maybe a personal digital calendar or something but nothing fancy and totally manual. As a techy, I hated this idea and decided to look for a website that could help me automate the signup process. I originally tried Google Forms to gather bulk answers like "what's your name" and "what do you want tech help with" and "when do you want to book your time" and it was ok, but Google doesn't have scheduling built in and I needed to use third party add-ons which then had full access to my google drive and even then it didn't work very well at all, it was a pain for me, the customer, and the library staff who needed to be able to confirm appointments. So I went searching for websites that would do a better job and I found quite a few, picked some that looked good (many were obviously not going to work for what I wanted/needed) and signed up for 4 or 5 sites. I thought I found one that was great, I was using it for a short while but then kept running into issues and the support wasn't great. I decided to start testing out my second pick, AS, and at first it seemed a little to easy, but then I found some of the extra options and realized how they have the site setup and from there it's been good. I'm quite picky and demanding at times, even when I know there's something a system can't or won't do, I'll still ask the support team if we can do it and ask for work-arounds etc. to do something similar, partly so they know it's something people want. The support here is great (unless you work weekends, that's the only reason I removed a star) even though they're e-mail only (again, as a techy I don't mind) they do respond quite quickly. It's a small team but over 50% of staff is customer service based on their website. I've been told that the top 2 paid accounts get live chat support as well, but again only on the weekend. I have no need to accept payment but again I did need multiple "calendars " for each location, however, there is another way around that if you don't mind a couple of things being shared, which in my case is not an issue at all, so I was able to do everything for free. I can see it being VERY useful at a business level with a paid account. Thanks.
That I can do almost everything for free. It's also easy to use. And the staff are really nice and helpful. And they have decent promos on now and then it seems (like for writing a honest review).
No weekend support. Also, to get multiple calendars, I need to pay :( That won't be a con for most people but in my situation it was.