Avaliações do Jobber

Jobber is the BEST

Comentários: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Vantagens:

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Desvantagens:

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Review of Jobber

Vantagens:

Customer Service is what I like most about Jobber.

Desvantagens:

I dislike the price and the slow roll out of new abilities. I wish they would also listen to what their customers ask for in regards to ability and utility.

Michlawn Services Reivew for Jobber

Comentários: Overall we have been with Jobber for 5+ years and it does everything we need and more. Highly recommend it to any company in the service industry.

Vantagens:

The automatic invoicing, syncing of data to multiple different platforms, integration of reviews and marking, and ease of use! Jobber takes a lot of the follow-up and day-to-day busy tasks off our hands! Allows us to get back to what we are good at!

Desvantagens:

I'm not sure if it's a Jobber issue or a Gusto issue, but sometimes the timesheets don't sync. Other than that, no complaints!

EASY TO USE - VERY BUGGY - SLOW CUSTOMER SUPPORT

Comentários: LOVE HATE RELATIONSHIP! CUSTOMER SERVICE HAS NOSE DIVED.... VERY GLITCHY... SOME THINGS CAN BE VERY FRUSTRATING AND NOT MAKE SENSE.....DUPLICATE INVOICES...i WOULD EXPLORE OTHER OPTIONS IF POSSIBLE....

Vantagens:

THE LOOK & FEEL - FUN TO USE...I like the way the control panel is set up.

Desvantagens:

VERY CONFUSING - REOCCURRING SERVICES SETUP- INVOICING FROM A JOB CAN SOMETIMES CREATE DUPLICATES - I FIND MYSELF REFUNDING EVERYDAY THE CREDIT CARD FEES JUST KEEP ADDING UP!!!

Wilkins Wildlife Review

Comentários: Before Jobber, the office administration side was extremely busy, balancing a separate calendar, sending separate attachments and invoices as to where we can integrate all of those things into one software platform being Jobber and minimizes time wasted it brings value to the hour, even to the minute

Vantagens:

Jobber is an all in one platform that allows you to properly schedule. Add your jobs you know invoice as prior to Jobber we used aJobber is an all in one platform that allows you to properly schedule. Add your jobs you know invoice as prior to Jobber. We used a standard invoice platform where we had to utilize the Google Calendar. And a lot of bouncing back-and-forth jobber eliminates the bouncing from a calendar to prepping an invoice to allowing more than one visit for a job for us. Jobber is a complete package that saves time on the administrative side and the technician side both!

Desvantagens:

There’s not much that we don’t like about jobber, for our industry, which is Wildlife and animal control it is absolutely perfect as we are not at traditional pest control company needing all of the additional features that are software like Pest route field routes or Pest pack has and those software nine times out of 10 nickel and dime you to death.

I Love Jobber

Comentários: 10/10 love the customer service. The app is intuitive. It keeps my team organized

Vantagens:

Jobber is constantly trying to improve. They listen to there users.

Desvantagens:

The inability to job cost from the phone. Also inability to see the reports from your phone.

10/10 would recommend!!!

Vantagens:

How good the program looks. It's seamless, easy to use, clients love the look of proposals. It's the iPhone of home service software.

Desvantagens:

The only thing I could say is that Jobber is a jack of all trades, literally. It works for plumbers, HVAC, cleaning companies, and landscapers like my self. They add features and integrations to help tailor the product to each trade.

Excellent

Comentários: Very good! Would not change to any other program

Vantagens:

The streamlined process is very easy to work with, everything is in one place.

Desvantagens:

Options for reports. Sometimes I wish it was easier to pull reports based on visits on invoices opposed to dates.

Gets the Job Done

Vantagens:

Jobber is jam packed with awesome features such as invoicing, online booking, and even a convenient mobile app. There is a also a great customer service perk of being able to text my clients and potential prospects. The offering of a free trial allows me to see if it is a good fit for my business.

Desvantagens:

The price point is a bit more than what I have seen with other software at almost $30/monthly. Also, I was advised I may not receive my first payment until almost a week after for verification purposes. That is not convenient for me at this time.

Jobber good partner

Comentários: The overall experience is positive as my business strives with this tool

Vantagens:

Facilitates things for my clients and therefore for me as well

Desvantagens:

Some glitches and Customer service not very responsive

Get you in and keep your money and don't honor trial

Comentários: Lost Money

Vantagens:

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

Desvantagens:

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee. Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

Overall a great program

Comentários: Ease of use and quickly putting in jobs. Could do a lot better if their software handled client credit on account and texting freestyle and dropped their monthly payment to more reasonable price for small business to use.

Vantagens:

Great look and ease of use. Works on all devices.

Desvantagens:

Compared to other programs like this, The cost for options is quite high. They are pushing more to have credit cards processed through them and have done away with paypal payments. There is only texting of canned messages. My biggest issue. Over all though the $130.00 a month for half way decent options is to high. If you pay a full year in advance then that price goes to 99.00 a month. So charging you 30 more paying by the month is another down fall for this software. To pay in advance for small business it penalizes them. Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account. I does not handle this very well at all!

Pretty with minimal functionality

Comentários: Poor experience.

Vantagens:

The software did look nice. They have the touch and feel of a modern CRM / ERP.

Desvantagens:

The software has numerous Cons: 1. The schedule view does not have a monthly view when on the mobile app and syncing it with another app removes the purpose of a one stop shop CRM. 2. The "Two Way Texting" does not allow you to initiate conversations with previous customers, or potential new clients. 3. Route scheduling is cumbersome and underdeveloped. 4. Customer support is wildly unaccommodating and rude if you run into a snag when compared with similar CRMs that have a strong focus on customer service. The list goes on, I like to try all systems on my businesses to see what works best for both back office and field techs. This specifically was one of my worst experiences with a CRM. It was the second time I ever deployed a new system where my field techs were actually more bogged down than they were prior to deployment.

Easy, Simple but Powerful App

Comentários: Overall our experience has been great. We haven't had to contact customer service but a couple of times and they are on top of it and that is very important to me as the admin, because I am not with my employees all day, I am at the office and when they have a problem, I point them to Jobber customer service and you guys are awesome. Our employees are able to really track their time on the jobs which in the end will help them when they apply for their own electrical license.

Vantagens:

The fact that it was very easy to implement and get our staff on the app with such ease. The customer service is awesome. I can't tell you how many times I have punted questions from my employees over to the customer service chat on their own devices to answer their specific questions.

Desvantagens:

I wish that when we invoiced from Jobber and synced it with Quickbooks, that if we have a change on that invoice, that the change would sync over to quickbooks as well. I wish that there was like a daily journal feature that could be implemented somehow. My husband comes home at night and physically writes down all the things he did that day. So like a check list for himself. If I could get him to do on his Ipad, it would save him some time I think.

Good Software.....Greedy Management

Vantagens:

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Desvantagens:

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache. I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

Beware of false advertising and predatory sales tactics!

Comentários: Jobber unapologetically accepts and continues to employ false and/or misleading advertising regarding its integration with the accounting software QuickBooks.When raising this with a Customer Support Manager, I was advised that the wording was intentional, and he acknowledged that it was misleading and didn't represent the limitations of the product. Despite this acknowledgement, I was denied a refund because it's "against their policy."This could have all been avoided had I utilised the 14-day free trial. Unfortunately I opted against this because in using the free trial the website clearly stated that I would have forfeited a considerable discount (20%) on the annual fee (which, for a new, small business, this is significant).If you decide to proceed with this product, I URGE you to trial it and not purchase the product outright. Better yet, avoid the product entirely and go with a much more ethical business such as Tradify!

Vantagens:

UI and UX. Easy to setup and navigate. Scheduler is effective at distinguishing between jobs / assigned employees.

Desvantagens:

The customer service, while generally polite and responsive, is dreadful. Actively acknowledging and endorsing the false and/or misleading information on their webpage regarding 2-way sync between it and the accounting software QuickBooks.The recurring job creation was also unnecessarily complex, requiring the user to specify a duration. There is no ability to specify no end date.Doesn't support B-Pay, and doesn't generate unique customer reference no.'s.

Has potential-needs work

Vantagens:

Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Desvantagens:

You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Best Software company

Vantagens:

What I most like about jobber is the ease of control and the client portal, my clients love being able to go in to their each unique portal and check on reoccurring jobs and upcoming visits.

Desvantagens:

What I most dis like about jobber is the incoiving because i sometimes have to do it twice but this is not that big of a deal as i am automating everything.

Such a lifesaver!!

Comentários: The customer service is the real winner in this company. They will always go above and beyond to get things figured out for you no matter what it is.

Vantagens:

1. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields.

Desvantagens:

The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features.

Could be fantastic, but lacks features in quoting/estimating and as communication hub.

Comentários: good

Vantagens:

Very good app except the very basic quoting/estimating, job scheduling and customer communication 'capabilities'. Jobber works very well without glitching both on browser and on app, very clean look, without too much going on to be distracting. However the issues I have with above mentioned make me constantly search for alternatives. If they continue to improve and make changes to these 3 areas, the software would be perfect. I don't see that happening soon though since focus seems to be on integrating very expensive 3rd party apps that don't benefit small businesses.

Desvantagens:

The scheduling function is good but could be much better if they allowed for other schedule types that aren't one time or on an easily recurring schedule. For landscape, we have visits on one contract that are weekly, bi-weekly, monthly, twice yearly, etc. So usually between 45-60 visits included in a single quote. But because they don't all fit into a neat recurring schedule, I usually include the highest frequency regular visits like 28 weekly mows, then have to create all the remaining visits one by one!!! the most frustrating thing ever! So much work and it takes so long! Its one of the absolute WORST things about scheduling.There are work arounds of course, but then my jobs are not associated with the quotes that were approved, so all this information is spread out on 8 different jobs, but the deposit and totals only associated with one quote. It is incredibly frustrating when I have to invoice later or trying to get accurate job costing because I have to write everything down or go back and forth between jobs and associate the labor and materials to approved job that has the actual total and I just gave up. It should not be this hard. Also for any jobber people reading this PLEASE allow BULK DELETION of JOBS. Its too many clicks into a job, then you have to click back to the top of the job list page to search for the next one. It should be a button on each job in list or the ability to filter and bulk delete.

Do not use Jobber / data breach over 1500 clients and they can’t help for up to 5 days

Comentários: This isn’t the first issue. From day one jobber imported all my quick books info leaving my bookkeeper over 40 hours of work correcting their issue. Jobber refunded me a few hundred dollars for the mess up . My bookkeeper charged me more leaving me at a loss now a data breach with hacker being able to take my deposits and jobber said risk is off during the weekends .. poor poor poor. Do not use jobber ..

Vantagens:

Reviews showed jobber was great but it’s been a nightmare. Just got off with the skeleton crew of 2 employees on a Sunday who said they can’t help me because risk / safety is off on the weekends. Attention all hackers. Perfect company to infiltrate. No one is working that will stop you

Desvantagens:

Account was hacked on Saturday. Been calling jobber support all weekend and they said it may take jobber till Thursday to have someone contact me. This leaves the hacker full reign of my business. They also removed my back and added their debit card. Also now removed my employees and schedules. They removed my bank and added their own debit card. Jobber said they can’t help until risk comes back to work. Data breach with over 1500 of my customers and jobber can’t help for up to 5 days lol

If only I could give this software more than 5 stars!

Comentários: My experience with Jobber has been amazing. Our company has grown at around 20% each year, and Jobber's systems has given us the capacity to expand without loosing quality of service. We are frequently asked how we can manage our business successfully with only one office employee. We point them to Jobber.
This isn't just the office manager's favorite software. The crew leaders, managers and owners all frequently remark on how much they love Jobber's functionality.

Vantagens:

There are so many things I love about Jobber that it is hard to name just one. Jobber LISTENS to their customers. I have seen time and time again my suggestions become a reality. I love the client hub - where customers can sign and pay quotes and invoices online. This is an invaluable feature this day & age.

Desvantagens:

Most of my con's come with the sad reality that our company uses Jobber in a way that is a bit beyond its intended scope (remodeling & construction), in addition to our field services (Handyman, Lawn Mowing etc) - Invoicing: lack of flexbility in the way invoices can be displayed to customers. Templates are only minimally helpful at this time. Also, if the line item descriptions are too long (longer than one printed page for example), it will but cut off when printing. There is no way for it to continue to the next printed page. - Sales: Jobber is built on scheduling. But as a company, sales process is equally important. While Jobber shows some level of 'process' in leads, it is definitely not there yet. HOWEVER - they have promised that this is something they are working towards. - customized billing: To be clear, I LOVE Jobber's billing system. The only hiccup is their lack of ability to customer delivery methods per client.

Read this before purchasing Jobber

Comentários: I have been with Jobber for over two years and I can tell you with the utmost confidence that there is better software. There is no customer service here and they are not interested in aiding you.

Vantagens:

The routing portion of the software works fine. Client management is lacking, but client communication tools were good (could use improvement). Works well for small client base (1 customer at a time).

Desvantagens:

Not only does Jobber have the WORST customer service I have ever experienced, they repeatedly told me that issues with THIER software were my issues that i would have to work around. It is unfortunate after paying them for over 2 years that i have to find out they could care less that i need their assistance. Completely offended by the level of uselessness. They are not motivated in helping you grow your business.

Game changer for Trades businesses

Comentários: Support and product development are outstanding, other than dual property owners pretty much every issue or 'complaint' I've ever had have been addressed via updates, or with simple education. My Jobber mantra is '... it's probably right in front of me...', and odds are if I need a feature, it likely is in fact already there.
In summary, I have stopped recommending Jobber to any of my local competitors, as it has literally become my single most valuable business tool.

Vantagens:

The user experience is second to none, both Client and User. We continually sell jobs away from competitors due to the ease of quote approval alone, and overall convenience and professional appearance are again best-in-class

Desvantagens:

Would LOVE to have the ability to list [2] property owners' names, first & last, when different. In our [SF Bay Area] more often than not we have homeowner-partners with separate last names, and both want to be included on all paperwork... honestly that's the ONLY complaint I can come up with after two years of daily use!

Job Management streamlined

Vantagens:

#1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers. From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry. Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered. Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.

Desvantagens:

Jobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source). The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period. Entering Expenses to jobs does not sync with QB.