---
description: Tudo sobre TOPdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: TOPdesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [TOPdesk](/software/127562/topdesk)

# TOPdesk

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> Software de gestão de serviços alinhado à Biblioteca de Infraestrutura de Tecnologia da Informação (ITIL na sigla em inglês), com um painel de principais indicadores de desempenho (KPI na sigla em inglês) que ajuda a monitorar a carga de trabalho de cada funcionário e delegar tarefas com eficiência.
> 
> Verdict: Rated **4.4/5** by 110 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa TOPdesk?

A ferramenta oferece uma solução para centrais de serviço de pequenas empresas ou até grandes multinacionais com um aplicativo voltado para departamentos de suporte, como de TI, RH ou instalações.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.4/5** | 110 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: TOPdesk
- **Location**: Delft, Países Baixos
- **Founded**: 1993

## Commercial Context

- **Preço inicial**: 77,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, dinamarquês, espanhol, finlandês, francês, húngaro, inglês, italiano, neerlandês, norueguês, polaco, português, sueco
- **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Chile, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Hungria, Irlanda, Itália, Luxemburgo, México, Noruega, Nova Zelândia, Países Baixos, Países Baixos Caribenhos and 9 more

## Recursos

- Acesso para Celular
- Agendamento
- Agendamento de plantão
- Alertas/notificações
- Alerts/Escalation
- Ações corretivas e preventivas (CAPA)
- Barcode/Ticket Scanning
- Bate-papo ao vivo
- CRM
- Catalog Management
- Comunicação multicanal
- Facility Asset Management
- Ferramentas de colaboração
- Geração de relatórios de incidentes
- Gerenciamento de comentários
- Gerenciamento de configuração
- Gerenciamento de e-mails
- Gerenciamento de tickets de suporte
- Gestão da base de conhecimento
- Gestão da manutenção
- Gestão de ativos fixos
- Gestão de atribuições
- Gestão de auditorias
- Gestão de estoques
- Gestão de incidentes
- Gestão de lançamento
- Gestão de mudanças
- Gestão de pedidos de trabalho
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Gestão preventiva
- Gestão técnica
- Histórico de atendimento
- Macros e modelos de respostas
- Pesquisa de texto completo
- Portal de autoatendimento
- Questionários e feedback
- Rastreamento de ativos de TI
- Rastreamento de edição
- Rastreamento de interações
- Rastreamento de recursos
- Registro de auditoria
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático
- Seguimento de status
- Suporte do cliente

... and 18 more features

## Integrations (59 total)

- AFAS Software
- AI Chatbot
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BlueDolphin
- Chatbot
- Clicksign
- D4Sign
- Digital Signage
- Dynatrace
- Ericsson NetCloud Manager
- Exact Synergy
- FastPass SSPR
- Flexwhere

... and 44 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)
- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)
- [Sistemas de Tickets de TI](https://www.capterra.pt/directory/32623/it-ticketing-systems-software/software)
- [Software de Manutenção](https://www.capterra.pt/directory/30058/maintenance-management/software)

## Alternativas

1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [ACMP Suite](https://www.capterra.pt/software/175522/acmp-inventory) — 4.5/5 (173 reviews)
3. [Wasp Asset](https://www.capterra.pt/software/80853/assetcloud) — 4.5/5 (376 reviews)
4. [BlueTally](https://www.capterra.pt/software/1022846/bluetally) — 4.6/5 (80 reviews)
5. [IT Glue](https://www.capterra.pt/software/170401/itglue) — 4.6/5 (331 reviews)

## Avaliações

### "Save time with Topdesk" — 5.0/5

> **Ryan** | *16 de fevereiro de 2026* | Design | Recommendation rating: 7.0/10
> 
> **Vantagens**: I like it's user-friendly interface, it has a clean and organized dashboard. I think that it's easy for non-technical staff to submit tickets.
> 
> **Desvantagens**: One thing that I think really holds it back is the pretty steep learning curve. The initial setup can feel overwhelming.
> 
> Overall, I found it helpful in the day to day to cut down on otherwise menial stuff. I like that it’s intuitive once workflows are set up properly.

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### "Great system with clean user interface" — 4.0/5

> **Joe** | *3 de janeiro de 2025* | Biotecnologia | Recommendation rating: 8.0/10
> 
> **Vantagens**: Simple user interface and easy to implement with minimal prior knowledge.
> 
> **Desvantagens**: Back end can be a bit clunky and limited in terms of analytics. Best solutions is to push data out to analyse. The options for personalising the self-service portal are somewhat limited.
> 
> The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.

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### "Great functionality, UI could do with softening and brightening" — 4.0/5

> **Will** | *23 de fevereiro de 2026* | Gestão da educação | Recommendation rating: 8.0/10
> 
> **Vantagens**: TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook.
> 
> **Desvantagens**: The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing.
> 
> Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works\!

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### "Topdesk is overall good to work with" — 3.0/5

> **Marciano** | *14 de dezembro de 2023* | Contabilidade | Recommendation rating: 2.0/10
> 
> **Vantagens**: I like the Change module in topdesk and the different things that u can do with it
> 
> **Desvantagens**: When different people work in the same card
> 
> Its good my overall experience  espacially the Change module and the variaty in topdesk

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### "Topdesk experience in education" — 4.0/5

> **Jeroen** | *25 de setembro de 2024* | Ensino fundamental e médio | Recommendation rating: 8.0/10
> 
> **Vantagens**: Flexibilty and ease of use for endusers.
> 
> **Desvantagens**: Sometimes to much flexibility and thus complex to manage.
> 
> Great product\! Easy to use. Can be expensive when using many operators.

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## Links

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