Avaliações do uAttend

Comentários: Overall, we (upper management team) and even our employees love our time clock. This brought us to the new age, whereas our former method of timekeeping was severely antiquated. Although, I mentioned a few glitches (nothing is perfect and there is always room for improvement) it really is a great product. The customer service, tech support, and software functionality far outweighs the minor nuances. I highly recommend this product to small and large business alike.

Vantagens: The program is easy to use, almost error-proof as long as the instructions are followed. The administrator interface is user-friendly and the onscreen layout is easy to navigate. Everything (settings, edits, etc.) is right there, but the setup is clean and not overwhelming or frustrating. I love that fact that it's simple to use for the everyday HR person, but not too simple where it appears to be basic or "dummied down", for lack of a better phrase. The features are amazing; probably my personal favorite. In my industry, we have field employees who work offsite at various locations. The software features allow setting multiple geofences for remote time-keeping and individual accountability.

Desvantagens: This con is both hardware and software related...Our particular unit frequently goes offline and disconnects from the wifi connection. We do not have a large network nor dozens of devices connected, so I nor tech support can seem to explain and eliminate this problem. I've had to call support quite a few times in the past 3-5 months regarding this particular issue. Additionally, the only way to get detailed programming and trouble shooting tips is to contact support when those steps should have been included in the manual. The process for entering wifi passwords to connect the actual time clock is a quite arduous and time-consuming. That can be a bit frustrating considering my frequent connectivity issues.

Comentários: Its been wonderful! We have multiple locations and they all link in together to make employee tracking easier and the since its cloud based its very handy rather than using a software that's only available on one computer. I would recommend uattend to anyone!

Vantagens: Very easy to use for training employees and they understand it easily. We love the app and the features within the system as well. The reporting and ease of use is great! I used the online chat the other day and it was very easy, quick and we were able to make adjustments to my account quickly. Very helpful!

Desvantagens: Wish sending automatic reports was easier. We're a small business so we don't' have a major IT department to link everything in order to get automatic reports where as we can with other software we use. We're unable to get automatic reporting set up unfortunately. It is offered but its not as easy as quickbooks etc.

Comentários: Overall, pretty good. There have been a few changes/updates since I have started processing payroll (July 2018) that have made it easier and if it didn't, improvements since with user reviews. Quick response time for you to change things based on customer request, and that is amazing!

Vantagens: Dashboard integration helps with daily missed punches, expense breakdown, and upcoming leaves, etc. Ease of use - reporting can be emailed or exported
Upgrade based on reviews - changing the time card layout recently and finding an improvement, then implementing on the spot.
Multi-user functionality.
Printing options per time card/pay period/ employee/department or code

Desvantagens: 1. Inability to integrate/export into QB Desktop
2. Giving certain supervisors permissions to view a shared employee, without allowing or providing full department access.
3. Inability to create 1 user account for a supervisor who. i.e. > creating 1 account for an employee to track their PTO for Salaried employees, that also allows them to view/edit/change etc. their departments. Essentially, we create 2 user accounts for our Salaried employees. 1 for department review, 1 for their PTO & hours. Combining these would a) lower our cost, and b) easier access to that employees information. (instead of having to pull for information that may not have been entered in the other.

Comentários: After initially using paper time sheets, the switch to uAttend about 5 years ago was a life changer!!! Having 10-15 employees that travel a 100 mile radius can make it difficult to collect time sheets. Using the uAttend app has made it easy to collect and report time worked, vacation, and monitor who is currently working. I highly recommend uAttend to companies of any size to track various employees working at multiple locations.

Vantagens: The ability to use the app or desktop function to record time punches. It is easy to see who is in and out at a quick glance. Compiling time sheets for payroll is quick and easy. Ability to talk with the help desk who provides quick and accurate response and access.

Desvantagens: There are some instances when passwords have needed to be reset for unknown reasons, but it is a quick and easy process.

Comentários: Overall, very pleasantly surprised with Uattend. It has enhanced our payroll operation and is very affordable. Also, they have excellent customer support.

Vantagens: The best qualifies of the software are : ease of use, logical design, very functional and accurate. In my research, it was clearly the cheapest software available. Some software were approximately $2-$3 more per employee and required more expensive machines. The finger scan machines although very affordable are pretty reliable. All finger scans have trouble reading a few people but I have found that overall reliability is about or above the machines that we were using before and cost almost $300 more per machine. Our last software was the oldest version of a software company that did not integrate with our payroll provider. Changing to uattend actually reduced our monthly costs slightly with a much better system. It has excellent benefit request and approval capability and integrates seamlessly with our payroll provider. Finally, the company does seem committed to update the software to improve usability and functionality.

Desvantagens: The software only has three categories for employee leave which is not enough for our company. Also, a calendar that lists are employees who have approved time and requests would be very helpful. Uattend is aware of these issues and I have been told that they will be updating the software sometime in the future. Also, regarding the clocks, new employee have to be manually synchronized to the other machines.

Comentários: Overall I like uAttend because most employees work for their home department so 90% of the time-cards are right. It becomes challenging trying to figure out where regular & OT was worked & thus needs to get paid from when employees work for different but related entities.

Vantagens: The best part of this software is being able to see time-cards and run reports for employees that work at any of our 4 related entities (with different EINs). The next best thing is their customer support chat, I am always given the info needed and they have a portal that contains so much useful information you can research on your own. The third best thing is the ability for employees to select department transfer to have their time posted to the correct department or location (in our case the departments also indicate the entity)

Desvantagens: My least favorite part is that we do have 4 entities and some employees work in several locations. The software makes you choose a "Home" department for every employee and the down side is that all OT gets subtracted from regular pay column and added to OT column of the HOME department, even if that is not where the OT was worked. I run time-card reports and select employees who work in different locations (separate EIN)

Vantagens: We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee's sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes.

Desvantagens: What I dislike is the fact that the information you can put in for the employees is limited. I think it will be more useful to have fields for hire dates, termination dates and so on. Also whenever we have technical issues with the actual clock, the process of mailing us a new one, returning the defective one and in general the time spent on the phone with customer service is quite long.
Also, when you put in sign in or out times manually (from the admin side on the computer) it automatically rounds them up which have cost us some hours discrepancies and potential problems with employees. Double check everytime you have to manually input somebody's hours!

Comentários: I have loved uAttend since my Operations Manager subscribed us to the system and your Customer Service Support has always been excellent. (2016)
BUT 2019 -- had us LOOKING for another SYSTEM and the Support Team was kind of falling behind that same ?? -- b/c of the CHANGES that were made to the overall input of information and the "non-understanding of your support team"...
Thank Goodness -- you returned the data to the "somewhat' original -- it is saving us A LOT of time and "We are so Happy" that you did. Thank you again. We are breathing a lot easier, working without angry faces and shorter time frames. Again, we thank you from the bottom of our hard little working hearts, for working the input of hours, time, dates back to the EASE of which it was.

Vantagens: I am able to input the hours my employees worked in RECORD Time instead of the HOURS I was having to retype, reask and request DUPLICATE INFO because of the changes that were made.

Desvantagens: The PREVIOUS Changes made it very REDUNDANT, You had to pull up the Timecard Tab for each individual employee, the date and/or the week of work -- for each individual employee. NOT like the original -- it would keep the dates and all we had to look for was the employee -- a "thousand' LESS keystrokes.

Vantagens: The software works with the timeclock, but also gives us cloud based timekeeping and administration. The employees are able to work from home during inclement weather. Now, I'm able to see when everyone clocked in or out. In the office, the time clock reads fingerprints. The software lets me know if the employee logged in from the timeclock or manually clocked

Desvantagens: It doesn't work with ADP, our payroll provider. I would like to import hours into ADP. Instead I have to manually enter time.

Comentários: Customer service has always been very helpful. When we thought we needed a new timeclock, the service department helped me walk through an update that seemed to take them forever to get to work. They were very, very patient with me and the system and finally got the update done and it has seemed to resolve most issues I was having.

Vantagens: It's easy to log into. I can have instant access anytime I need. I also love that I can log in from my phone.

Desvantagens: I don't love that if I'm working in a pay period that has ended, that it won't stay in that pay period. I have to keep changing it each time I go to a different employee's time care.
I also don't like the recent change of taking away the color that noted overtime. Now it just blends in and I have to look for it more than when it was blue. It showed up right away.
I also don't like that the clocks won't update automatically or that we are not sent an email telling us there are updates available.

Comentários: Overall - it works for what we needed.

Vantagens: It's not complicated for the average user. Easy to utilize. For larger companies - I could see this working well with all of the options for employees to clock in/out, etc.

Desvantagens: I would prefer to have a few more options - particularly for the web-based folks (we don't use the other systems, so I can't speak to that). For instance, it would be beneficial to be able to deactivate certain benefit codes if they aren't being used for the company. We have people who will inevitably choose one and the system allows it -- but then it doesn't deduct from the correct allocation of benefit hours unless it is caught by admin/supervisor. In addition - getting to a point of analyzing benefit hours when an employee has a question is cumbersome. AND - the pop-up on the Services screen to tell you that you can't access certain things unless you use a punch clock -- is also a pain when we only do web. We don't need that reminder every single time we look at that screen. Finally, we allocate a lump sum of benefit hours on Jan 1 for each employee. And if they do not use all hours, they are allowed to carry those hours over into the 1st Quarter of the following year. At the end of the 1st Quarter, if they have not used the carryover, they lose it. But they still have the 'new hours' that were allocated on January 1. It would be helpful as we've had with other systems to be allowed to identify the difference, and remove the carryover - but leave the new so employees know and can see what happened.

Comentários: Using uAttend has helped us keep track of our employees' arrival and departure times. It serves as a great accountability tool. It makes entering payroll very easy because it calculates the hours for you.

Vantagens: Enables employees to clock in using a code, fingerprint, or smartphone which is great for remote and field employees. It shows who is in and out. The reports are very helpful and informative, too.

Desvantagens: The setup can be confusing and time-consuming. That's the main issue I've had with it.

Comentários: Excellent experience!

Vantagens: As the company administrator for the uAttend software, I find it very easy to use! The customer service is very prompt to help answer any questions. The end user has simple steps and the supervisors edits and verification processes are simple! Really like this software!

Desvantagens: Every so often I would like to write my own reports within the software & I haven't found a way to do this. Also, I would like to merge the data straight into Quick Books for processing payroll and I haven't found a smooth way to perform this tasks yet either....maybe I can't do it? I've spent about only 20 mins attempting to find a way & didn't find one and I'll try another day, but typically I'm able to figure things out on my own in this easy-to-use software, so I'm guessing it's just not available?

Comentários: Employees were using manual Excel spreadsheets to record time, expense reimbursement requests, and time off was recorded in our accounting software in a very cumbersome and not always accurate way. Time keeping in general wasn't technically 'legal', as staff wouldn't keep track of time on a day to day basis, but at the end of each pay period, just run random hours. There's no hiding anything now - UAttend has been a huge HR tool for us, takes the guesswork out and keeps us in compliance, and is so cost-effective!

Vantagens: Accuracy of timekeeping and availability of multiple means of keeping records for time off, hours worked, punch in and out locations, historical review

Desvantagens: We love everything about UAttend. When we're a little less than happy with a particular feature, someone seems to know this and already has an update in place, or if you suggest a change, they are open and responsive to looking at it.

Comentários: This time clock automatically calculates time based on your choosing of payroll. You can print all timesheets in one portal, and even send by email directly from the admin web page. Overall wonderful experience and proud customer since 2016.

Vantagens: -Everything runs perfectly smooth.
-Can be used wireless or hard wired with Cat5 Ethernet cable.
-Very simple to use web page
-Users can punch in by app, phone number as an option or fingerprint.
-Very simple management tools for Admin. (setting up users, adding, deleting, changes)
-Ability to manually punch users in with Admin/manager access (in case of disasters, etc)
-Customer service seems very personalized and quick to respond by email or phone.
-Very easy to troubleshoot as Admin.
-Great for the price!

Desvantagens: None, everything is great. There is nothing .

Vantagens: My employees used to stamp cards in a time clock. This procedure permits cheating, there is a lot of space for human error when totalizing the hours, and it is very time consuming to do so. With UAttend now everything works smoothly. I had read about some fingerprint readers giving problems, and getting stuck, but that hasn't been an issue at all. It works perfectly. The customer service is very good. The chat is very fast and the representative are always nice and efficient to answer.

Desvantagens: My reader is hardwired so I barely have issues with connectivity, it has happened a couple of times in more than two years using it. I couldn't really complain about it.

Comentários: We have noticed that since switching to uAttend our employees have become more responsible about tracking their time and we have been able catch certain situations where the time clocks have been abused and make the corrections or take the necessary disciplinary action.

Vantagens: This software is pretty easy to learn quickly and has many useful features that have aided us in making time tracking and payroll so much more streamlined and easier. We especially appreciate the time off request feature in the software. We also really enjoy the location services feature and the ability to lock certain employees locations that they are able to clock in and out from.

Desvantagens: There are a few features that are a little annoying. You have the ability to set paid or unpaid holidays throughout the year but there is not an option for setting recurring holidays, you have to reset the holiday dates every year. Also, the software also has a mobile app which is very convenient, however, the app is currently very basic and does not have all the same features and capabilities that you have access to on the web version.

Vantagens: easy for employees to learn, have to click a lot to review employee's time card would be nice to see all time cards for my department in a spread sheet so I know who needs corrections without clicking in and out of each employee account.

Desvantagens: I wish when you clock in from a different location it would change the location on the time card punch. For example when we have an employee who has to work at another location to fill in although their primary site is the main site. They have to do a department transfer to change the location. We have over 50 departments to choose from so from the time clock with fingerprint scan they have to hit department transfer, scroll with up and down arrow to find the department then punch.

Vantagens: This is an easy program to use. We have the finger print capability. At first, there were some problems with the scanner not recognizing the prints. When we made sure the employees were leaving their finger long enough (only a few seconds) on the scanner there was no problem. The supervisor just a few days ago called and said how much easier it is to use instead of time cards. I am still finding a lot of extra's in the program. Reports can be run any way you need them.

Desvantagens: So far I am pleased with the product and have no complaints.

Comentários: As my employee numbers grew, I was spending so much time manually keeping track of their hrs and also getting into arguments about the amount of hrs a employee had. This time clock and software completely makes this NO WORK at all! It completely takes all the headache out of this task of employee time keeping!

Vantagens: This software provides easy online access to my employees hours as well as a great phone app to quickly look up anything I want to know about the employees hrs worked. I especially like that I get a phone notification when any of my employees punch in or punch out! I am a dairy farmer who is away at times and it is crucial to know for sure if my employees are at the Dairy and milking my cows at the correct times of day.

Desvantagens: None. A few times I was a little confused as to where to find something or do something, but these times were quickly resolved by the very competent Tech rep. on the phone.

Comentários: we changed over from another service that we were paying more for and having to fight with the interface and uAttend has taken the worries about having to babysit payroll away.

Vantagens: this has been so easy to use and anytime I had any question or issue they have been extremely helpful walking me through functions I wanted to do.

Desvantagens: I think the clocks could be a little easier to use.

Vantagens: easily allows employees to log in and log out.

Desvantagens: Sensitive so you can have a hard time for the system to read your finger print.

Comentários: Before I had the UPunch time clock and UAttend software, my sole employee at the time was taking advantage and claiming time he did not work, and taking long lunch breaks. The time clock changed that quickly, saving me money and keeping my employee honest. I now have two employees and wouldn't part with this system. I have rarely had a problem, and when I did have a simple problem, the tech support was fabulous, and knew exactly what to do and why the problem was happening.

Vantagens: UAttend has made management of my employees' time cards much easier. I only have two employees, but calculating their time by hand would be difficult. Even with a small number of employees like mine, UAttend is an efficient way to start your payroll. I have changed employees a few times and it's very intuitive to archive records and set up new employees.

Desvantagens: I work from home and sometimes do payroll on Sundays when I didn't have time on Saturday. I have to be careful that I select the right pay period if I do payroll on a Sunday to make I'm inputting the data in the right period. It defaults to the following week if I don't change it back.

Vantagens: Quickly adding and removing employees to and from the system. Great way to keep track of attendance.

Desvantagens: Sometimes take a couple times as the thumbprint needs to be hitting the reader just right.

Comentários: We have only 'gone live' with the system with all of our 230+ employee recently but so far, our experience has been very good. I love the ability to have a live chat or make a quick call when needed. Customer service has been top notch.

Vantagens: Cost is the one of the highest Pros but over all pros include the "ease factors", ease of use, ease of setup, and the ease to train our users (supervisors as well as employees). Another strong pro is the phone application and its availability on android devices. Support is also one of the pros to any product and the ability to chat online or make a call is most convenient.

Desvantagens: There are a few features I would love to see added but the only cons to the system is you may have to do some "work arounds" to achieve your overall end goals but for the most part there are no hard cons to the product.