--- description: Tudo sobre Freshdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Reclamações](/directory/30674/complaint-management/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.pt/software/124981/freshdesk Page: 1 / 138\ Seguinte: [Next page](https://www.capterra.pt/software/124981/freshdesk?page=2) > O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente. > > Verdict: Rated **4.5/5** by 3414 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Freshdesk? Pequenas, médias e grandes empresas em todo o mundo podem usar o Freshdesk para fornecer um atendimento ao cliente notável e de classe mundial. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 3414 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, checo, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, grego, hebraico, hindi, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, neerlandês, norueguês, polaco, português, português do Brasil, romeno, russo, sueco, sérvio, sérvio, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Albânia, Alemanha, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Benim, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina and 100 more ## Recursos - Acesso para Celular - Alerts/Escalation - Análise de sentimentos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Catalog Management - Coleta de dados de multicanal - Compartilhamento de tela - Controle e acesso remoto - Controles/permissões de acesso - Discussions/Forums - Edição de texto - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de filas - Gestão de incidentes - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gravação de chamadas - Histórico do cliente - Modelos personalizáveis - Monitoração de chamadas - Painel - Painel de atividades - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Rastreamento de engajamento - Rastreamento de interações - Real-Time Monitoring - Relatórios e estatística - Roteamento de chamadas - Suporte do cliente - Vários idiomas ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) ## Alternativas 1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (692 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1777 reviews) 4. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1721 reviews) ## Avaliações ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de novembro de 2025* | Publicidade e marketing | Recommendation rating: 5.0/10 > > **Vantagens**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Desvantagens**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 de janeiro de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Desvantagens**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 de março de 2026* | Serviços de informação | Recommendation rating: 10.0/10 > > **Vantagens**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Desvantagens**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Not so Freshdesk" — 3.0/5 > **Brian** | *15 de março de 2026* | Serviços e tecnologia da informação | Recommendation rating: 3.0/10 > > **Vantagens**: I liked the User Interface was easy on the eyes. The color scheme was not too harsh or rough to look at. > > **Desvantagens**: The interaction with the program was complex at times. There were certain operations that could become difficult to keep track. > > Most of the time service was unrelieable as the application kept on getting disconnected from service. ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 de abril de 2026* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Desvantagens**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- Page: 1 / 138\ Seguinte: [Next page](https://www.capterra.pt/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data