--- description: Tudo sobre Dezide: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dezide - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [Dezide](/software/123909/advisor) # Dezide Canonical: https://www.capterra.pt/software/123909/advisor > Use guias de resolução de problemas interativos para garantir que todos solucionem problemas como os melhores. > > Verdict: Rated **4.2/5** by 5 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Dezide? Empresas que procuram reduzir o tempo de resolução de problemas, corrigir problemas na primeira visita, transferir habilidades mais rapidamente e reduzir o tempo de treinamento de novos funcionários para garantir que todos os problemas sejam resolvidos da melhor maneira. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 5 Avaliações | | Praticidade | 4.0/5 | Based on overall reviews | | Suporte ao cliente | 5.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Dezide - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 49,00 € - **Target Audience**: 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), iPhone (celular), iPad (tablet) - **Available Countries**: Dinamarca ## Recursos - Catalog Management - Ferramentas de colaboração - Gestão da base de conhecimento - Gestão de conteúdo - Pesquisa de texto completo - Portal de autoatendimento ## Integrations (1 total) - Salesforce Service Cloud ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas de Tickets de TI](https://www.capterra.pt/directory/32623/it-ticketing-systems-software/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [SysAid](https://www.capterra.pt/software/107225/sysaid) — 4.5/5 (511 reviews) ## Avaliações ### "email marketing made easy now" — 5.0/5 > **Avaliador Verificado** | *18 de maio de 2019* | Políticas públicas | Recommendation rating: 9.0/10 > > **Vantagens**: many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items > > **Desvantagens**: i am using this software but until i have nothing any problems ----- ### "Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams" — 5.0/5 > **Christian** | *18 de agosto de 2017* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support. > > **Desvantagens**: While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value. > > We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working. ----- ### "Very difficult to use - also very limited in when it cal do" — 3.0/5 > **Tine** | *17 de janeiro de 2016* > > We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long. ----- ### "Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality" — 4.0/5 > **Pieter** | *23 de agosto de 2017* | Maquinário | Recommendation rating: 9.0/10 > > **Vantagens**: Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer \& API-calls) can be very powerful. > > **Desvantagens**: The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious. > > Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix) ----- ### "Liebherr Mining using Dezide Advisor tool" — 4.0/5 > **Viret** | *27 de janeiro de 2015* > > The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs. ## Links - [View on Capterra](https://www.capterra.pt/software/123909/advisor) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data