Avaliações do Vend

After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.

Comentários: Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.

Vantagens:

Pros: Intuitive interface. Most of our users are able to adapt in a few days. Reporting Structure is Good. We can replicate a site basically in few minutes. Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization. Cons: Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. . Lack of Business Intelligence Interfaces.

Desvantagens:

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Perfect App

Comentários: Amazing Experience with more than 2 years with a lot of updates and perfect customer service.

Vantagens:

The software easy to use, anyone can use it even a person not educated, I had 2 salesman in my shop the was using it for 2 years and more. The monthly report very accurate and helpful for our company to easy calculate our monthly income statement. Tracking our COGS anytime so we can control our purchases. the inventory stock tracking perfect. Option with no tax good for our country because we don't have a taxes. Tracking my sales anywhere online by my phone a good features.

Desvantagens:

The monthly subscription fees little expensive specially for the small businesses/Home Businesses. So I recommend to have a plan customized for a small business with a low price kind of support them. Adding Arabic Language maybe will be a good idea and catching new users.

One of the best POS Systems on the Market

Comentários: Satisfied with the overall experience on the platform. grouped items work smoothly on large inventories

Vantagens:

The ease of use on the POS terminals and the way the platform organizes the inventory is just outstanding

Desvantagens:

There was a short notice when the product was acquired by Lightspeed, but gladly it did not affect the product use at all

TERRIBLE Customer Service

Comentários: I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Vantagens:

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Desvantagens:

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved. 2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error. 3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers. 4. This program is very inconsistent. 5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

Completely streamlined the way we do business

Comentários: Thorough reporting, cost effective, reduces our workload. Easier management of inventory.

Vantagens:

I absolutely love the multi-store functionality of Vend. We used to have to create multiple transfers because our previous software was not cloud based and did not communicate between stores. It was a huge headache to manage two completely separate inventories. Vend solved this problem and cut our work load in half. Our inventory counts are now far more accurate and easy to facilitate. The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions. The reporting is absolutely fantastic and thorough. The thorough reporting has allowed us to order product far more efficiently and accurately than before. The price is reasonable, the customer support is fantastic.

Desvantagens:

I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

What a P. O. S.!

Comentários: Horrible, we have had nothing but trouble. Yes it's better for us in some ways than our prior POS, but at such a great cost of effort that we would never recommend it to anyone and constantly are on the look out for a better POS! We are implementing scanners to help fix inventory issues, as it is though I do not trust their inventory correction system and we use spreadsheets and the purchasing/returning system instead of the inventory count system. Often if the product is the same price I will use a sale entry to swap the two, but we have noticed items we knowingly sold (with sku'd tags) that still show up as on hand, so I'm not sure there isn't more wrong with this system. In other words, it can't all be from 3 people making mistakes in one system when we all discuss and get frustrated by it on a daily basis!

Vantagens:

Ecwid integrates seamlessly with vend. I wish we could use Ecwid as our main POS instead of Vend, but it is only a website shopping cart plugin or tablet app, and we need something that runs on a PC. We don't like Apple products, and wanted a PC interface instead of a tablet, due to our volume of products.

Desvantagens:

1. The cloud sync isn't accurate. Their database will overwrite changes a users makes if your internet isn't "fast" enough AND you have to clear site settings daily or hourly (depends on volume). 2. The reporting and ordering functionality is limited to your Excel skills. Advanced Excel knowledge is a must: Pivot tables, vlookup formulas, concatenate, lots of files to save and track. You cannot do this through the system easily UNLESS you order the same product from the same vendor every time, lucky you! 3.The product export actually can come in handy when the system goes down on Vend's end, because when it goes offline, the only way to find a product in the sell screen is by SKU (so know your SKUS!) 4. This is one of the only POS's that doesn't have both a UPS and SKU field! Duh guys, this is a POS 101 feature! 5. You can't do a mass upload to change products like they say you can. I've tried it multiple times. It has never worked. 6. When you create a product, it creates a "handle" based on the name you created, so don't make any mistakes when you create a product or it will permanently impact the handle of that product. 7. Their search feature is a 3rd party provided feature, which fails to provide any results unless it is an exact match. For example, a product named TFV16 will not populate when you search V16, or vice versa. It's an exact match (word order, spelling, exact!) 8. My staff can't use the program, our inventory is a mess due to difficult contrast, laging!

Very easy to set up, navigate and get customers checked out quickly

Comentários: Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.

Vantagens:

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

Desvantagens:

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

It solves all of the problems I have as a retailer

Comentários: I achieved fast checkout because all the product are loaded in inventory,
but perhaps the most important is that I have increased the accuracy of reporting drastically

Vantagens:

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Desvantagens:

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

Excellent & Simplified POS Software

Comentários: The change to Vend works out very well according to an expense point of view. We've saved huge number of rands in POS equipment, support and consultancy expenses

Vantagens:

It's really so natural to utilize, and preparing new colleagues requires just minutes, as the plan of the framework is instinctive and very thoroughly examined

Desvantagens:

VEND has a hearty contribution of elements and functionalities; however very much like any other software, there's no "great" answer for all organizations. To begin, Vend is certainly not an across the board POS arrangement. Since it's appropriate for retail organizations, it doesn't have fundamental elements for organizations in the food business to deal with their tasks, for example, endlessly table side requesting, custom menu and floor plans, and full-administration or quick relaxed administration.

Vend used to be the best, but now it's Lightspeed X

Comentários: The more they iterate on the software, the more they remove useful features. Combined with how much they cost, there is a stronger choice out there (php pos)

Vantagens:

This is the most bulletproof POS for the money. Everything that works, works better than other platforms.

Desvantagens:

They kept raining the price of the pos until they were sold to Lightspeed. Lightspeed is making changes so quickly that their own documentation is pretty worthless. Vendors they work with will call you with sales calls. I also don't like the continued removal of features (sorting by qty, eccomerce, sales ledger)

Important Please read if you are considering subscribing to vend especially if you have more than 20

Comentários: No issue resolved so far.

Vantagens:

It is easy to use how ever with a very limited functionality offered.

Desvantagens:

We subscribed to vend approximately a year ago when we had 2 shops and not very many sku, the system worked great and although few issues for which customer service was never really helpful we were able to manage and circumvent.   The issues started to build when our shops and sku started to increase, it was at this point we started to use there import and export functionality to mass upload data. Unknown to us at that time we started to see huge inventory issues within shops, from stock figures constantly being wrong to stock transfers always being incorrect. Upon investigation we found bugs when uploading re order level and qty, the system would automatically delete and add stock, we reported this issue to vend 6 months ago, they then came back to us with a solution   “ to manually edit 2000 sku across 20 stores whilst they resolve the issue”  It has now been 6 months vend has still not resolved the issue, there is no way we can manage to edit as per there solution needless to say we have had to build a complete off line solution to manage our inventory which is a core feature for why we purchased vend in the first place.  We are now urgently looking for alternatives as this has impeded our growth caused customers to walk away due to non stock items and will cause us a huge cost in technology change across 20 stores . I strongly recommend anyone taking vend to test the system robustly, above is just one of many unresolved issues 20 stores .

After a year of use...

Comentários: After one year of using Vend my impression of the product has dropped drastically. The reporting functions are pretty much a joke and the accounting features are a disaster. The only thing worse than these two things is the customer service department which for a year has responded to virtually every inquiry with "The program can't do that", or "It is a feature we are looking to add." There is no report to tell you what, if any, inventory has had it's inventory on hand adjusted (which every professional program does have to combat theft). You actually have to look at each item individually, which when you have over 30k products is not something you can do. I purchased it for two key features, the ability to issue store credit and the ability to integrated with Quickbooks on-line. Only after I started using it did I find that it can do one or the other, for some bizarre reason, not both at the same time. The ordering screen does allow customization and only lists a products description when creating a purchase order. When you have multiple paints from different distributors with the name "Blue" it is impossible to tell which it is. You have to add the brand to the name, which might not be an issue if you start your business using it, but when transferring from another program plan on spent countless hours renaming your products. Then there is trying to enter your daily transactions in your account software when Vend's report don't balance sales and revenue. AVOID!

Vantagens:

Front end is clean and simple for employees to use. Fine for a very small or beginning business.

Desvantagens:

Reporting functions are terrible. System was not designed by anyone with any understanding of accounting or running a B&M retail business. Only capable of working for a very small retail business.

Great product at a great value and easy to use

Vantagens:

Great customer support, they are there for you with the answers to all of the "problems" that i have had quickly and ready to fix it

Desvantagens:

The few problems that i have had were all update related, either of the vend program or the IOS version, in those cases the updates were not known to me and in some cases one or the other did not communicate well after the updates. It would be nice to know of potential problems ahead of time rather to be in the middle of a transaction and have to start the troubleshooting process, or have to wait for the update during peak selling time rather than knowing beforehand to take care of the problem during down time.

Perfect POS for Inventory Intensive Retail Stores

Comentários: Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Vantagens:

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Desvantagens:

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Super Easy to Use

Vantagens:

Love the cloud services they provide and especially the feature which allows Vend to work even if there is an internet outage. Some of my colleagues are not techno savvy but they managed to figure it out pretty quick. Loyalty dollar options also seem interesting and its an optional feature.

Desvantagens:

The single browser support makes it risky if and when it gets a bad update. Currently only chrome is supported. Additional cost for premium phone support irks me because if Im buying the product, the highest level of support should come with that

Vend is awesome

Comentários: Overall this is a good software and I would recommend it for use by retailers as it can be very beneficial to analyze business growth and failure.

Vantagens:

1. It is a web-based application that is accessible from anywhere. 2. You are able to be very detailed with your products (ie colours, SKU, Size, quantity etc) all in one entry 3. The reporting system which is provided is just phenomenal, very detailed. 4. The interface is very user-friendly 5. Customer database that is created is very easy to access 6. Technology for barcode scanner, Bluetooth printers etc is very on point.

Desvantagens:

1. Once your subscription expires you no longer have access to your business information. 2. Phone support is not available outside the USA 3. Email correspondences take a very long time and often times the communication is off 4. Can allow editing float amount entered especially by the manager, not cashier privileges. 5. Does allow you to create an actual quotation or estimate but can use the park sale option and void if not necessary.

The Best POS System

Comentários: I Love Vend its one of the easiest platforms to use and I have used a lot. I run a small business thats not very big and this system has worked great for me.

Vantagens:

Very Easy to use. I like that you can run your inventory of your store though it and that you can add frequent customers that come by the store. When they come in and buy something they can get loyalty points which can go towards one of their purchases. I also like the on account tab - this is very handy especially for us since we live in such a small town and everyone knows everyone.

Desvantagens:

I don't like how the system just decides that we are not gonna listen to what you say. For example if something is on sale say for $2.99 and it was $3.99 sometimes it won't change the price. This is very frusterating so you have to watch extra carefully with sale items.

Its easy to use in a variety of laptops and Ipad.

Comentários: I can record what are my weekly sales, to give my employees comision of their sales, to check inventoroy.

Vantagens:

That I can open it from a different location and different device. Its user friendly. I can send email invoice to clients. I can accept partial payments.

Desvantagens:

Sometimes makes changes that im not aware of. Sometimes dont get custumer service. Sometimes I dont find in the frequently asked questions how to do some options.

This system is pretty easy to use and I love the ability to scan items, saves time

Vantagens:

The ability to scan items. Entering inventory is easy. Looking up prior sales is easy.. Customer service is fast to respond and help with any problems i may have

Desvantagens:

There are some things it doesn't offer . The overall sales summery is a little confusing. I have problems when entering the product in the brand section, it blinks until I type something in

Super easy to use!

Comentários: Vend sets up your users and products at the beginning but it is then very straight forward to add new users, change their access or remove them. Same with the products, you can create categories so that the till only have a few buttons and you then have products in each category. Very good system!

Vantagens:

It is very straight forward to use, it is very intuitive, all the functions are clearly named and easy to find. There is a support function incorporated within the website which is useful but the customer service is absolutely amazing: when I've had a query, I've always had an answer within the hour. At the beginning, the team spends the time to explain to you all the functions and there's no shaming for asking 'stupid' questions.

Desvantagens:

To be honest, in a year and a half, I haven't found yet anything I dislike about Vend.

HORRIBLE!!!

Comentários: I NEED VEND TO HELP FIX THE PROBLEM!!!!

Desvantagens:

I have had this system for two years and use the website feature they offer. Three month ago they did a update that caused my website to not sinc with my inventory. I pay for the highest level of support you can get with this company and I can not get a phone call through to them, I can not get a response back from a Manager, my special tech people working on this after three months still do not know what the problem is. I have had to turn my website off three weeks ago and have asked for them to do a manual sync and it still has NOT been done. I am loosing money everyday from not having a website available. It is helpless....

Features are overstated

Vantagens:

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

Desvantagens:

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

Vend Is a Great POS Software, Just Wish It Was More Customizable

Vantagens:

Vend is an excellent and fail-safe POS for small businesses. While data entry and inventory search functionality is generally a breeze, depending on the nature of your business or inventory, you may run into difficulties keeping categories of products isolated from one another. Stock orders are a breeze and staff is very helpful.

Desvantagens:

I only wish the interface was a little more malleable and user customizable as it seems that it's slowly being tailored to best suit its most standard applications, rather than oriented towards creative retail pursuits with singular demands.

Awesome software, made it all easier

Comentários: Made oversight faster, could work from anywhere, uptime is great.

Vantagens:

It is easy to use, it is updated timely, and it offers PC web browser access. PC web access is very important because it gives flexibility.

Desvantagens:

A little on the pricey side, but it offers great value for the money. Updates could come faster. They do come but tend to lag.

Excellent value for the money

Vantagens:

It is all in your hand and you can do what you want with the program and it is afforable I like the fact that you can add products and delete products easily and it is very simple to use

Desvantagens:

Graphics need some work and certain icons could be used in bigger format Tracking previous invoice and customer history needs improvements