Avaliações do Kickserv

Kickserv has transformra

Comentários: Awesome

Vantagens:

This product was very Convenient...thank you [SENSITIVE CONTENT]

Desvantagens:

Stipe fee are too much ....other than the I love it

Great for One Tech

Comentários: I enjoy using the product from my desk and the tech doesn't have any complaints from the app.

Vantagens:

I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.

Desvantagens:

Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.

Kickserv is a great app that I have used for my Piano Service Company.

Vantagens:

All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Desvantagens:

Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Kickserv is great!

Comentários: Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike.

Vantagens:

Kickserv is great for organization of my business needs and user friendly. I like that my data is safe and what I want to share with employees and customers I can easily do.

Desvantagens:

I'd like it to have a section for inventory and correct numbers with multiple items and tax.

Servicing Company - Long-time User

Comentários: Generally very good.

Vantagens:

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

Desvantagens:

- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

We love the convience of Kickserv!

Comentários: We have been using Kickserv since 2012, overall we havent hads any problems with it. Kickserv is convient, essential for your business, easy to use, beneficial, efficent and the customner support team is amazing. The design team has also reahed out to us and we love giving our feedback, espically since we are one of Kickserv's 1st customers.

Vantagens:

We love the convience of Kickserv! We love the digital billing, saves us paper, as well as the time tracking for our employees.

Desvantagens:

Using the phone system is fairly difficult and laggy. It doesnt have all the fewatures when compared to using on a comptuer, but it does the job.

Great Job!

Comentários: Amazing! When I have questions they are always answered in a timely manner

Vantagens:

Easy navigation. The customer service team is great.

Desvantagens:

No complaints. Been with the company 4 years.

Customer Service is Stellar!

Comentários: Extremely favorable experiences for the past five years.

Vantagens:

The customer service department always goes above and beyond

Desvantagens:

Like everything about Kickserv. There are no cons.

Good product.

Comentários: You are getting more benefits for the cost of service you are paying.

Vantagens:

This product is very light and not cumbersome like many others.

Desvantagens:

The concept of jobs and tasks is confusing for new users.

CRM system works well

Comentários: Overall Experience with Kickserv is good.

Vantagens:

How each part of kickserv works together without much issues.

Desvantagens:

The way services and items is set up. That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items.

Pres

Comentários: Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill.

Vantagens:

At Emerald Yards we like all the features it comes with.

Desvantagens:

I can do without the inporting / exporting of data.

KS Review

Comentários: It has been a great experience.

Vantagens:

The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.

Desvantagens:

there is nothing that i dont like about it.

Good product

Comentários: Everything has been smooth. We are happy that we chose this product for our business.

Vantagens:

Easy to use user friendly, easy to navigate

Desvantagens:

I don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off

Overall easy to use. Quirky on what can be synced with Quickbooks

Comentários: Easy appointment scheduling, which is our main goal. We do not use it for tech in the field, but we do print our work orders for them. Customer service is quick.

Vantagens:

Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy.

Desvantagens:

We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side.

Love your software

Comentários: Can't say enough great things about Kickserv. We sing your praises to our friends, family, clients and other contractors. Keep up the great work.

Vantagens:

We absolutely love your software and it has transformed our business. Our customers love the professionalism we provide through the software.

Desvantagens:

Can't say there is anything we don't really love about the software. I do feel we are using a very small portion of the software and would love to learn more of its possibilities.

Service based business software for the little guy!

Comentários: Kickserv gives me everything I need to run my business. My customers can request quotes from my website using the embedded contact form, I can manage scheduling, create invoices, track repairs and even share regular updates with my customers through the customer center.

Vantagens:

Kickserv makes it easy to create customer databases, work orders, schedule repairs and invoice customers. It’s the easiest to use that I’ve found and covers everything that a new business needs on a day-today basis.

Desvantagens:

There is no ability to log cash or check payments in the free version.

ssk review

Comentários: For the price, support it fills a need. The team is always there for us, and been a user for 11/12 years and no real issues to complain.

Vantagens:

costs, not overly complicated to work, basic and works for our needs been client for years and referred more then i can remember and no one ever complains. great team

Desvantagens:

the scheduling , no automation on follow ups for leads, sync issues at times w QB, lack of feature rich apps others offer- like invoicing, logic scheduling ( type in area and auto tells whos in area when) any connection with vech tracking and no way to sync with phone system

Fantastic field management software

Comentários: My construction company uses kickserv to input customers, send estimates, sign contracts, schedule work, invoice and run several useful reports.

Vantagens:

Report running features of open estimates and completed jobs. Customer database is great. Recently docusign upped their pricing and we switched to kickserv e-signatures, we expected our homeowners to question the legitimacy but no one has and we have had 0% increase in cancellations since making the switch to the kickserv electronic signatures.

Desvantagens:

Kickserv uses apple maps on mobile which can cause navigation problems at times. You have to make sure your calendar settings are for the full day, not just business hours or you can miss some jobs when moving them on the calendar if you are not careful with the times.

My pocket assistant...

Comentários: Kickserv helps me solve a problem or answer a question daily, whether it's using it to read the estimate or navigate to my appointment.

Vantagens:

Kickserv is a very user friendly product I had no experience with prior to my current position. Without Kickserv, the learning curve would have been much...curvier. This allowed me quickly find which projects I needed to collect on and which ones I could start immediately. I could also refer to my contact list and projects so I didn't have to rely on paper files or memory.

Desvantagens:

I would like it to be more automated on calls and emails made through Kickserv to capture the email or conversation and last touch.

Most intuitive program I’ve used

Comentários: Nothing but praise for everything and everyone we ever interacted with. 14 years of happiness!

Vantagens:

We like the Resources Calendar week at a glance the most. Easy to see where every tech is scheduled, how long each job should take, and color coded by type of job, which we set up. This program is very intuitive to use, with large screens and no tiny fields that fill up a screen that you don’t need or care about using. We’ve been forced to use other big name programs by our franchise, which no one we talked to liked at all, but we always kept Kickserv throughout as our main go to. It’s iPhone easy to use! Skip the CRM that advertised during the Super Bowl. We and everyone we know hated it.

Desvantagens:

The only thing that was a problem was when it stopped syncing to desktop QuickBooks 2009. We didn’t upgrade QB, and had to manually enter sold jobs. It was worth it to us to not have to buy another QB program

Incredible tool for most tradespeople

Comentários: Overall it is a fantastic product, with an even better customer service team. Again, it was painful to use at first, but now that I’ve got the hang of it (and hundreds of projects under my belt) I can’t recommend it enough. It is the perfect solution for my business.

Vantagens:

Access to all of my clients and their project status from anywhere. Project scheduling, invoicing, even shopping lists available to me. Fits all of my client types, from homeowners to property management, and flexible for all of the various project types. Kikserv’s customer service team is incredible.

Desvantagens:

Fairy steep learning curve… I’m still discovering new features, and shortcuts. A little ‘clunky’ at times

Kickserv

Vantagens:

I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone.

Desvantagens:

The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks.

Excellent, agile field management software

Comentários: We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price. Some of the aspects that we appreciate include: - Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well.
- API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams.
- Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate.
- Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less.
-Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc.
- Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is. Some things we hope will continue to improve: - The mobile app in our experience has not been as good as the web page - but you can just use the web version.
- Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer.
- It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback.
- Interaction with third-party software, like Quickbooks or Google Calendar, could be improved. With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us.

Owner

Comentários: Very good. It’s an important part of our business

Vantagens:

It takes time to fill out the customer profile initially, but I really like it once that’s done, maps, billing, emailing notifications all so easy one that is done.

Desvantagens:

The App! Not very user friendly and should do everything the website dose to be useful

Home Elevators & Lift Product LLC

Comentários: Customer service is the best that I have seen in along time. very helpful and knowledgeable. Return calls right away.

Vantagens:

Opportunity, calendar, scheduling, workforce,

Desvantagens:

getting the employees on the app. with setup user names and passwords