---
description: Tudo sobre Cherwell Service Management: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Cherwell Service Management - Preço, avaliações e classificação - Capterra Portugal 2026
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# Cherwell Service Management

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> Reduza os gastos com licenças de software, as despesas gerais de TI e o risco de auditoria de software com Cherwell Asset Management.
> 
> Verdict: Rated **4.3/5** by 166 users. Top-rated for **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa Cherwell Service Management?

Profissionais de central de serviços que exigem um sistema totalmente integrado, facilmente personalizado, automatizando a biblioteca de infraestrutura de tecnologia da informação (ITIL, na sigla em inglês) e os fluxos de trabalho personalizados. Perfeito para empresas que oferecem suporte a mais de 1.000 usuários finais.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.3/5** | 166 Avaliações |
| Praticidade | 4.2/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.4/5 | Based on overall reviews |
| Recursos | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Cherwell Software
- **Location**: Colorado Springs, EUA
- **Founded**: 2004

## Commercial Context

- **Preço inicial**: 189,00 US$
- **Modelo de preços**:  (Free version available)
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido

## Recursos

- Alertas/notificações
- Alerts/Escalation
- Controle de horas e despesas
- Controle de marcos
- Ferramentas de colaboração
- Gerenciamento de comentários
- Gerenciamento de configuração
- Gerenciamento de tickets de suporte
- Gestão da base de conhecimento
- Gestão de auditorias
- Gestão de contratos e licenças
- Gestão de estoques
- Gestão de fornecedores
- Gestão de incidentes
- Gestão de mudanças
- Gestão de tarefas
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Orçamentos/Previsões
- Painel
- Painel de atividades
- Planejamento de projetos
- Portal de autoatendimento
- Rastreamento de conformidade
- Rastreamento de recursos
- Rastreamento do custo
- Relatórios e análise de dados
- Relatórios e estatística
- Roteamento automático

## Integrations (14 total)

- Avaya Experience Platform
- CXone Mpower
- JIRA Service Management
- Jira
- Microsoft Azure
- Microsoft Outlook
- Microsoft SharePoint
- Nagios XI
- Network Performance Monitor
- Oracle Service
- SAP Business One
- Spiceworks Cloud Help Desk
- Twitter/X
- Webex Suite

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)

## Categorias relacionadas

- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Software de Gestão de Portfólios de Projeto](https://www.capterra.pt/directory/30862/project-portfolio-management/software)
- [Software de Gestão de Projetos sem Fins Lucrativos](https://www.capterra.pt/directory/32439/project-management-software-for-nonprofits/software)
- [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software)

## Alternativas

1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2211 reviews)

## Avaliações

### "Cherwell  - A Good Service Management Tool" — 4.0/5

> **Amit** | *26 de agosto de 2022* | Hospitais e Saúde | Recommendation rating: 9.0/10
> 
> **Vantagens**: Cherwell as a ticket management tool gives some good features like groupings, report generations and even timely email sending options which works well for day to day tasks.
> 
> **Desvantagens**: We noticed sometimes the tool crashes but it gets up fast when contacted with respective people who maintain it.
> 
> Overall Cherwell is a good ticket management tool, helps in managing daily case loads , reports for overall details analysis and other traction efforts.

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### "Cherwell is an Efficient Service Management Tool" — 4.0/5

> **Nneka** | *26 de janeiro de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 7.0/10
> 
> **Vantagens**: The feature I like most about Cherwell is it's workflow management feature for IT change controls. This feature has been extremely helpful, especially when managing normal, and emergency changes to any of the IT systems in my organization.
> 
> **Desvantagens**: Sometimes, when documenting closing comments for a service request, Cherwell times out, and I have to document the comment again.
> 
> Overall, I've had a good experience with Cherwell. Using it efficiently was definitely a learning curve, particularly when transitioning from the previous service management platform. Initially, I had to get used to finding journal notes and comments, but now I am quite comfortable using Cherwell.

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### "Cherwell User" — 3.0/5

> **Jennifer** | *30 de janeiro de 2025* | Contabilidade | Recommendation rating: 7.0/10
> 
> **Vantagens**: A software tool to use for issues with your computer, system outages, request for IT hardware or software, etc.
> 
> **Desvantagens**: There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status.

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### "Cherwell User" — 4.0/5

> **Cosmin** | *22 de janeiro de 2025* | Seguros | Recommendation rating: 8.0/10
> 
> **Vantagens**: Easiness to search for tickets by name, number, etc
> 
> **Desvantagens**: Reporting is not very user friendly. Printing a ticket does not capture attachments.
> 
> User, I query Cherwell for specific condition tickets, reporting.

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### "Great product with high upside" — 5.0/5

> **Avaliador Verificado** | *1 de outubro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10
> 
> **Vantagens**: This product allows us to customize it in a way that makes it so we can bring all departments within the same system (finally\!).
> 
> **Desvantagens**: Implementation and additional integrations can be difficult (as with any product).
> 
> Overall the process with Cherwell has been great. The product is fantastic with very few hiccups.

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