---
description: Tudo sobre ServiceMax: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: ServiceMax - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software FSM (Gerenciamento de Serviços de Campo)](/directory/10009/field-service-management/software) > [ServiceMax](/software/107954/servicemax)

# ServiceMax

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> O ServiceMax é o aplicativo de gestão de trabalho de campo líder de mercado para empresas com mais de 100 técnicos.
> 
> Verdict: Rated **4.3/5** by 43 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa ServiceMax?

O ServiceMax tem mais de 400 clientes em todo o mundo em mais de 15 setores diferentes. Empresas de todos os tamanhos usam o ServiceMax para aperfeiçoar a prestação de trabalho de campo, gerar receita e crescimento e encantar os clientes.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.3/5** | 43 Avaliações |
| Praticidade | 4.0/5 | Based on overall reviews |
| Suporte ao cliente | 4.1/5 | Based on overall reviews |
| Relação qualidade/preço | 3.8/5 | Based on overall reviews |
| Recursos | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: ServiceMax
- **Location**: Pleasanton, EUA
- **Founded**: 2007

## Commercial Context

- **Preço inicial**: 0,01 US$
- **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, espanhol, finlandês, francês, inglês, italiano, japonês, sueco
- **Available Countries**: Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido

## Recursos

- Acesso para Celular
- Agendamento
- Agendamento automatizado
- Agendamento de manutenção
- Agendamento em tempo real
- Alertas/notificações
- Assinatura eletrônica
- Banco de dados de contatos
- Banco de dados do cliente
- Cobrança e faturamento
- Coleta de pagamento no campo
- Compromissos recorrentes
- Ferramentas de colaboração
- Formulários personalizáveis
- GPS
- Gerenciamento de documentos
- Gestão da disponibilidade
- Gestão de calendários
- Gestão de compromissos
- Gestão de conformidade
- Gestão de contratos e licenças
- Gestão de estoques
- Gestão de expedição
- Gestão de pedidos de trabalho
- Gestão de trabalhos
- Gestão do desempenho
- Gestão do quadro de horários
- Gestão preventiva
- Gestão técnica
- Histórico de atendimento
- Lembretes
- Orçamentos/Previsões
- Orçamentos/estimativas
- Portal de autoatendimento
- Rastreamento de habilidades
- Rastreamento de trabalho
- Real-Time Updates
- Relatórios e análise de dados
- Relatórios e estatística
- Relógio de ponto online
- Reservas online
- Roteamento
- Sincronização de calendários
- Sistema de calendário ou lembretes
- Third-Party Integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software FSM (Gerenciamento de Serviços de Campo)](https://www.capterra.pt/directory/10009/field-service-management/software)

## Categorias relacionadas

- [Software FSM (Gerenciamento de Serviços de Campo)](https://www.capterra.pt/directory/10009/field-service-management/software)
- [Software de Expedição de Serviço](https://www.capterra.pt/directory/30059/service-dispatch/software)
- [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software)
- [Sistemas de Agendamento](https://www.capterra.pt/directory/30087/scheduling/software)
- [Software de Gestão de Mão de Obra](https://www.capterra.pt/directory/30210/workforce-management/software)

## Alternativas

1. [Fracttal One](https://www.capterra.pt/software/159911/fracttal) — 4.6/5 (1773 reviews)
2. [Jobber](https://www.capterra.pt/software/127994/jobber) — 4.6/5 (1420 reviews)
3. [Limble](https://www.capterra.pt/software/162600/limble-cmms) — 4.8/5 (738 reviews)
4. [FieldPulse](https://www.capterra.pt/software/153475/fieldpulse) — 4.6/5 (411 reviews)
5. [Service Fusion](https://www.capterra.pt/software/135788/service-fusion) — 4.3/5 (290 reviews)

## Avaliações

### "Great work flow solution" — 3.0/5

> **Curtis** | *7 de novembro de 2016*
> 
> Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing.

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### "Ran the service business quite nicely" — 4.0/5

> **Greg** | *9 de dezembro de 2018* | Recommendation rating: 6.0/10
> 
> **Vantagens**: Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.
> 
> **Desvantagens**: The only real negative point to Servicemax is the resource hunger. The package when installed in Salesforce seems to take up a large amount t of space, and the custom code delivered in our implementation (by Servicemax or their trusted partners) was not the best commented so it was difficult for a programming novice to amend for code coverage purposes.
> 
> All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall.

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### "Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers." — 3.0/5

> **Frankie** | *17 de maio de 2017* | Recommendation rating: 5.0/10
> 
> **Vantagens**: It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.
> 
> **Desvantagens**: Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data  easily accessible is what is needed for techs when they roll onto a job and equipment.
> 
> Exercise the brain cells and learn a another programming platform.

-----

### "(Former User) ServiceMax will cost you more to access features." — 4.0/5

> **April** | *4 de fevereiro de 2021* | Hospitais e Saúde | Recommendation rating: 4.0/10
> 
> **Vantagens**: Overall initially this software appeared to work well in terms of our company size, ease of access while we worked remotely, and ensured high availability in terms of our sales platform.
> 
> **Desvantagens**: The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in  order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees. As a large company, this becomes costly. Moreover, gaining resources can be tricky.
> 
> Tech support is phenomenal, they are always willing to address issues, and are  always polite despite frustrations.  This is a good program for those who often work remotely.

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### "Very user friendly and the options for data management is good" — 5.0/5

> **Lori** | *17 de julho de 2018* | Recommendation rating: 10.0/10
> 
> **Vantagens**: I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them.
> 
> **Desvantagens**: The report designing has been challenging and difficult to get the info I want. When I create a report there are a lot of options to create for however the items available under those options are limited.
> 
> Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.

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## Links

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