Avaliações do SysAid

Uso do Sysaid

Comentários: Realmente ótima, é uma ferramenta que supre na area de gerenciamento de TI

Vantagens:

A facilidade e a rapidez do atendimento da matriz quando ocorre de ter dúvidas

Desvantagens:

Documentação acho que poderia ser mais atualizada e as versões deveriam atualizar mais vezes

SysAid review

Comentários: We are using SysAid on daily basis as its our main ticketing system.
Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. Overall 9/10

Vantagens:

SysAid is perfect when it comes to ticket management. Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid. End users are using Self service portal as both communication tool and also self support tool. Users are also using options as knowledge base/ support chatbot. Overall it reduced many simpler problems which users experienced. Simple things can be resolved by end users so IT can focus more on other tickets.

Desvantagens:

SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be able to pick category as it will go blank. Or in some scenarios the SysAid page randomly refresh and your ticket is gone.

SysAid for ITSM and Operations

Comentários: SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance.

Vantagens:

Reporting, Analytic and performance review

Desvantagens:

The Complexity. Sometimes, it's difficult to find some features

I look forward to SysAid 4 years from now.

Comentários: Implementation is still happening after go live. That stressful.

Vantagens:

AI's ability to reference Company Documents.

Desvantagens:

To many bugs in the system Non-HTML email system

Vishal's Review on SysAid

Comentários: Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution times and streamlined operations. However, its limitations in customization and integration can sometimes pose challenges.

Vantagens:

I most appreciate SysAid’s automated ticket routing and prioritization, which streamline our support processes and ensure efficient handling of requests. The comprehensive self-service portal also stands out for empowering users to solve common issues independently.

Desvantagens:

I liked least SysAid’s limited customization options, which restrict how we can tailor the platform to fit specific organizational needs. Additionally, the complexity involved in integrating SysAid with other systems often requires significant effort and additional support.

Effective Management with Room to Grow

Comentários: My overall experience with SysAid has been positive in terms of its core functionalities, such as asset management, work order tracking, and automated workflows for purchase requisitions. These features have significantly improved our efficiency, especially in our small IT department. However, the user interface could be more user-friendly, and we've encountered some challenges with the Self-Service Portal, particularly with the password reset function. While the out-of-the-box experience was decent, we feel there is potential for further enhancements to fully meet our needs. Overall, SysAid has been a valuable tool, but we're looking forward to improvements, particularly in the interface and customization options.

Vantagens:

What I liked most about SysAid is its strong capabilities in asset management and workflows, particularly how it effectively tracks and manages IT assets by linking Configuration Items (CIs) together. Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow seamlessly between team members.

Desvantagens:

What I liked least about SysAid is the user interface (UI), especially within the workflows and Admin Portal, which lacks simplicity and could benefit from a more intuitive design. Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended.

COST EFFECTIVE ITSM TOOL

Comentários: It has been a wonderful journey with SysAid

Vantagens:

I like SysAid for it ticket management module. they have really improved with the reports. with the introduction of the bi analytics, our team can now easily speak to numbers during service review meetings.

Desvantagens:

There is more room for improvement on the software product module

SysAid best helpdesk software hands down

Comentários: my experience has been nothing but positive. the software works like it should and if I run into trouble the support is excelent

Vantagens:

ease of use, patch management, remote support and asset tracking. SysAid's support is second to none

Desvantagens:

I have nothing bad to say about their product, it does everything that I need

Great Addition to our Service Desk

Comentários: Implementation went pretty well for us, we did not have a ton of customizations needed before go live so that made it easy as well. However we did use the customization features for the SSP after go live to revamp what we did create. As well as the work flows, this comes in handy so much for purchasing and access approvals.

Vantagens:

Knowledge Base Customization of workflows, categories, SSP, pretty much anything. Work Flows Patch Management Reporting feature Asset Management Integration of Azure, Teams Chat bot, Power BI

Desvantagens:

The Remote Control feature is a bit wonky and needs updating. We also discovered that Merging ticketing may be easy, but the updating of the categories for those tickets is not automatic. That is not a huge deal since we really do not merge many tickets.

My review of SysAid

Comentários: My experience with SysAid so far is great. The integration with teams makes it more flexible and user friendly.

Vantagens:

It is user friendly and not to expensive to get a license.

Desvantagens:

It happens that it has downtimes. But that is quickly handled but the team .

SysAid - The Lion King Of Ticket Managment

Comentários: Pretty Good with managing and working on tickets. However there can be some improvements in the UI level. Hope you guys work into that. Thanks!

Vantagens:

1. Communication with End Users with Email Integration 2. Ticket management (Ticket routing, Status Updates etc) 3. Ticket Administration (Reports, Surveys etc)

Desvantagens:

1. UI is pretty Old 2. There are some issues with the email-sending feature where even an extra comma in the addresses would show the message not sent but still the message will be sent which the sender will be unaware of. 3. List views in SysAid automatically refreshes which makes me lose all the filters which is really frustrating to be honest.

We're loving SysAid

Comentários: We're loving SysAid. From the first contact we had, all the way to implementation, we had a great experience.

Vantagens:

It checked all the boxes and it was easy to implement. Great support during and after the implementation.

Desvantagens:

Modifying the front end is a bit restricted.

Sysaid ITSM

Comentários: Excellent from start to finish during implementation.

Vantagens:

It's very easy to setup and getting up and running was quick. The support from Sysaid and the tech enablement sessions were outstanding.

Desvantagens:

Nothing stands out. We found everything so good.

Sysaid Review - Keenan Green

Vantagens:

Very inclusive in terms of default criteria that's been setup within admin settings. Relatively simple to use and simple to learn.

Desvantagens:

Not really a dislike towards SysAid itself, but it's definitely tailored towards bigger teams/organisations. We're only a small team so we don't really use its full functionality at times.

about sysaid

Comentários: We have had sysaid for several years, we are using it for other processes outside of ICT, the simplicity for the external client helps a lot and the customization

Vantagens:

the simplicity of the tool, easy to implement

Desvantagens:

Sysaid can be implemented for other processes, it would be good for the mail response account to have another mailbox

SysAid Review

Comentários: It is an effective ITSM tool and our users are happy with it

Vantagens:

It is less complicated and convenient to use

Desvantagens:

Its slow sometimes and certain bugs disrupt services once in a while

Excelent ITIL Software

Comentários: This is a very easy to use software, with exceptional capabilities due to be a out-of-box product already with some examples

Vantagens:

Simple dashboards and easy to implement workflows with some out-of-box examples

Desvantagens:

Activities and Billable module are one of the points that need to be improved

Excellent ITSM!

Comentários: It has been a great experience, especially since the company continues to improve the product and features.

Vantagens:

Routing features, workflows, AI chatbot, ticket management

Desvantagens:

The built in reports are a little challenging.

SysAid a hidden gem

Comentários: Excellent, Professional, Organised and extremely friendly

Vantagens:

We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use from within this software such as Automate Joe, something we are looking to implement as part of our leavers process. The company itself are very professional and knowledgeable and we have built up a good relationship with certain individuals and the business itself. I would definitely recommend SysAid.

Desvantagens:

This isnt really a dislike but I would not of known about Automate Joe if I hadn't of been snooping around within the Ticketing system, wondering what it was.

Very Good and Would Recommend

Comentários: Overall its good so far and customer service is very responsive

Vantagens:

Various abilities of tracking tickets, easily being able to edit and create reports showcasing various things and Customer service

Desvantagens:

I have no complaints yet about Sysaid. Only thing Is if the projects were easier to manage and edit, as well as having access to more asset management abilities

Using SysAid as an administrator

Comentários: It was a great experience in using SysAid. I was able to learn basic administration in very short period of time.

Vantagens:

It allows administrators to customize ticket templates depending on the requirements for ticket resolution.

Desvantagens:

Does not have some of the basic features in designing a template (radio button).

Great ITSM with Excellent Service

Vantagens:

The self-service portal is very important for our cloud product and using SysAid, we have been able to quickly implement it and make updates when needed. Their customer service representatives are very quick to respond and action help requests. SysAid values and promotes its users' successes at its yearly SMART conference. I have been an attendee and speaker and have gained new product insight each time.

Desvantagens:

While some of our requests are not currently in the product, our Customer Success Manager has always been on top of getting these added as feature requests and sharing updates when appropriate.

SysAid ticketing system

Comentários: I am very pleased with the software and the entire system.

Vantagens:

Very easy setup and deployment. Easy to use, very little training required to use.

Desvantagens:

Nothing I don't like, just need the patch management to work better.

Sysaid - A good entry level ticketing system

Comentários: Overall, sysaid does a good job in this ticketing system. It allows for accountability among users

Vantagens:

Sysaid has a user friendly interface, it is easy to navigate between end user and an administrator. Actions are easy to find and requires little effort to learn the basics

Desvantagens:

Its integration with outlook although great causes a number of issues when a refresh occurs and checks are not made to ensure correct parameters are selected

SysAid - Good Product for the money

Vantagens:

Excellent customer service - both responsive and knowledgeable Importing users from AD makes administration easier

Desvantagens:

The reporting functionality needs improvement - should be easier to create ad hoc reports