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Sobre hello24.ai

O hello24.ai é uma plataforma focada em comércio eletrônico que ajuda as marcas online a engajar os clientes no WhatsApp.

Saiba mais sobre o hello24.ai

Vantagens:

It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Desvantagens:

Doesn't work well with Safari browser. We tried & were told to use Google chrome.

Notas do hello24.ai

Pontuação média

Praticidade
4,7
Atendimento ao cliente
4,8
Recursos
4,6
Relação qualidade/preço
4,7

Probabilidade de recomendação

8,8/10

O hello24.ai tem uma classificação geral de 4,7 em 5 estrelas com base em 22 avaliações de usuários no Capterra.

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Filtrar avaliações (22)

Avaliador Verificado
Usuário do LinkedIn Verificado
Fabricação de alimentos, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Simple to use whatsapp application

5,0 ano passado

Comentários: Overall positive experience

Vantagens:

ability to create templates with easeeasy to setup with shopifyfast response from support team

Desvantagens:

chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken

Vaibhav
Digital Marketing Associate, Índia
Roupa e moda, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Exceptional Support and Effective Marketing Tools with hello24.ai

5,0 há 6 meses

Comentários: We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to [sensitive content hidden] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and [sensitive content hidden] for your outstanding service!

Vantagens:

Exceptional customer support and expertise in the tool, especially from [sensitive content hidden]

Desvantagens:

While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies.

Elisée
Manager, Côte d’Ivoire (Costa do Marfim)
Serviços de eventos, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Satisfy but must do efforts

4,0 ano passado

Comentários: Good

Vantagens:

Assistance of the team. I think Hello 24 has a good team

Desvantagens:

I recommend Hello24 to begin your activity to increase résults

Saurabh
Ecommerce Executive, Índia
Petróleo e energia, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Hello24 Service rating and review

4,0 ano passado

Comentários: I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.

Vantagens:

Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.

Desvantagens:

Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.

Resposta do Hello24 Digicom

ano passado

Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.

Avaliador Verificado
Usuário do LinkedIn Verificado
Varejistas, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: GetApp

whatsapp notifications

5,0 ano passado

Comentários: very pleasant. tool works as expected. technical support is very good.

Vantagens:

good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.

Desvantagens:

nothing much. it covers our use cases nicely.

Swati
CRM executive, Índia
Roupa e moda, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

One step solution to manage all your customers with perfect API/AI

4,0 ano passado

Comentários: It was very great

Vantagens:

Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.

Desvantagens:

More uder friendly UI in broadcast page.

Manikanta
AM - Admin & Operations, Índia
Roupa e moda, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Hello24's -Reliable messaging solution for businesses

4,0 ano passado

Vantagens:

Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Desvantagens:

Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.

Resposta do Hello24 Digicom

ano passado

Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.

Vijay
VP - IT, Índia
Alimentação e bebidas, 501 - 1 000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

WhatsApp shop - Krpl

5,0 ano passado

Comentários: It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality

Vantagens:

Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant

Desvantagens:

They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.

Akanksha
Founder, Índia
Roupa e moda, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Hello 24 for A Curve Story

4,0 ano passado

Comentários: It's been great, the team is easy to work with

Vantagens:

Easy to use & accessibility is great. Customer service is good too

Desvantagens:

That we can't initiate a msg to a customer without waiting for their response & approvals for marketing msgs take a little too long

Priyanshi
Assistant Brand Manager, Índia
Bens de consumo, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Feedback for Hello24

5,0 há 11 meses

Vantagens:

Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai

Desvantagens:

No nothing as such, by now. Just a little complex portal rest all good.

Raghav
Marketing Manager, Índia
Saúde, bem-estar e condicionamento físico, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Effective Whatsapp marketing app for Shopify store

5,0 ano passado

Comentários: It was very good. The team was very supportive with our queries.

Vantagens:

It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.

Desvantagens:

Broadcast campaigns had some customer limits

Prachika
Website Manager, Índia
Roupa e moda, 201 - 500 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Usage

4,0 ano passado

Comentários: Ease of Use and quality of product.

Vantagens:

The product is easy to use and can be understood in 1 training session.

Desvantagens:

Pre de fined templates for entry level users should be increased which can help 1st level users to upgrade themselves.

Avaliador Verificado
Usuário do LinkedIn Verificado
Gestão da educação, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Marketing Automation made easy!

5,0 ano passado

Vantagens:

The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time

Desvantagens:

Nothing as such. The features I used were very useful

Yogesh
Founder, Índia
Saúde, bem-estar e condicionamento físico, 11 - 50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Business easiness with Hello24.ai

5,0 ano passado

Comentários: I really like the way it is designed.Easy to handle and great support

Vantagens:

Customer support is very great. Speically [sensitive content hidden] very helpful for any question.

Desvantagens:

There is nothing as such to write so why should I ? :)

Ramprasad
Partner, Índia
Software, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Superb support

5,0 ano passado

Comentários: Superb support

Vantagens:

Automation and price Local guidance Thanks for sharing the webinar and invoice

Desvantagens:

Support and price and commercial good in price

Mohamed
Manager, Índia
Roupa e moda, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Good customer service

5,0 ano passado

Vantagens:

Customer service was great compared to the other competitors.

Desvantagens:

I didn't notice any big con here. It was good.

Vijayavinayagam
SOFTWARE PRINCIPAL ENGINEER, Índia
Fabricação elétrica/eletrônica, 10 000+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Best in conversational commerce platform

5,0 ano passado

Comentários: Forum with better useability & accessibility and great content strategy

Vantagens:

Deploy marketing campaigns & Customer engagement

Desvantagens:

Should automate customer support queries to the fullest

Sultan
Marketing, Índia
Alimentação e bebidas, 10 000+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Good

5,0 ano passado

Vantagens:

Good to go, planning to go more projects

Desvantagens:

Nothing cons. Team is more supportive and energetic

Nilofer
AVP, Emirados Árabes Unidos
Bancos, 10 000+ funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Efficient platform

5,0 ano passado

Vantagens:

hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again!

Desvantagens:

Loved the features. Nothing to complain.

Parasuraman
Senior Product Manager, Países Baixos
Varejistas, 1 001 - 5 000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Sophisticated conversational platform at exceptional price!

5,0 há 2 anos

Comentários: It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.

Vantagens:

1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started

Desvantagens:

UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.

Nihar
Ceo Founder, Índia
Saúde, bem-estar e condicionamento físico, 11 - 50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Best software for whatsapp api

5,0 há 2 anos

Vantagens:

It works great for our team. Saves lot of time for our team in chatting. Quick & relaible

Desvantagens:

Nothing is bad about hello 24. We are impressed

Shanmuga
Product Manager, Índia
Serviços e tecnologia da informação, 501 - 1 000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

It is a great product to use for marketing campaigns with Whatsapp & engaging with customers

5,0 há 2 anos

Vantagens:

1. Ease of on-boarding; Onboarding was simple & easy 2. Price - They offer the lowest prices compared to others 3. Ease of use - Simple to use the product & run campaigns 4. Customer support - The team is reachable at any point & answers questions quickly

Desvantagens:

Doesn't work well with Safari browser. We tried & were told to use Google chrome. No issues in Chrome