17 anos ajudando empresas portuguesas
a escolherem o melhor software

Sobre LiveAgent

Comece gratuitamente com o LiveAgent e construa relacionamentos sólidos com os clientes com uma ferramenta de suporte técnico para empresas de todos os tamanhos.

Saiba mais sobre o LiveAgent

Vantagens:

Liveagent puts Facebook or email in one inbox. This is a very good software that helps both customers and agents.

Desvantagens:

Nothing so far, still looking for something to complain about.

Notas do LiveAgent

Pontuação média

Praticidade
4,6
Atendimento ao cliente
4,7
Recursos
4,6
Relação qualidade/preço
4,7

Probabilidade de recomendação

8,9/10

O LiveAgent tem uma classificação geral de 4,7 em 5 estrelas com base em 1 645 avaliações de usuários no Capterra.

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Filtrar avaliações (1 645)

SHAWN
Sales
Usuário do LinkedIn Verificado
Bens de consumo, 11 - 50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Customer Service Software - If Your're Looking for Basic

4,0 há 4 anos
Legendas em português disponíveis no player de vídeo
Gabriel
CEO, Brasil
E-Learning, 2 - 10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Uma opção simples e eficiente para interações em tempo real

4,0 ano passado

Comentários: Em suma, é uma opção sólida para empresas que desejam uma solução simples e eficiente para interações em tempo real com seus visitantes.

Vantagens:

O LiveAgent é uma plataforma que oferece uma experiência satisfatória para interações em tempo real com os visitantes do meu site. Embora sua interface possa parecer mais simples em comparação com concorrentes como Crisp, Helpcrunch e Intercom, o LiveChat se destaca pela sua eficiência e facilidade de uso.

Desvantagens:

O LiveAgent pode não atender às necessidades de empresas que buscam recursos avançados, como automação de chatbots, análise avançada de dados ou integração com IA.

Resposta do QualityUnit

ano passado

Hey Gabriel, thanks for your feedback. We are glad to hear that LiveAgent is serving your needs well. We noted your concerns regarding our advanced features too. As we continue to grow, we're constantly working on enriching our toolkit and providing even more solutions. Your opinion matters to us and it's insightful for our development selection. Remember, we are always here to assist you. Thanks again and cheers to creating engaging connections in the E-learning world. - LiveAgent Team

Bruna
Gerente de Produções Visuais, Brasil
Design, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Um ótimo software para suporte

5,0 ano passado

Vantagens:

Estou usando e venho gostando muito do LiveAgent, ele é prático de fácil utilização, além de ser muito moderno

Desvantagens:

Poderia ter mais funcionalidades iguais o Crisp e Intercom, sinto falta de alguns recursos

Resposta do QualityUnit

ano passado

Hello Bruna! Thank you for your awesome 5-star review! :) - LiveAgent Team

Flavia
Gerente Administrativa, Brasil
Gestão da educação, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Atendimento ao consumidor

4,0 ano passado

Comentários: Até o presente momento tenho tido bons resultados com o softwhere.

Vantagens:

Ótimo Suporte, agilidade no atendimento ao potencial cliente, de forma personalizada.

Desvantagens:

Ainda tenho um pouco de dificuldade de integrar com outros produtos, mas acredito que seja pq estou iniciando o uso ainda. Minha demanda ainda é pequena pra fazer uma critica.

Resposta do QualityUnit

ano passado

Hello Flavia, Cheers for the great feedback. It's wonderful you've found our support to be top-tier. Our dedicated team always strives for reliable and swift responses. Sounds like integration is a bit of a challenge, though. As a newcomer, we understand there may be a bit of a learning curve, but we're confident you'll get the hang of it soon! Thanks again and remember we're here to assist if needed! - LiveAgent Team

Evenilson
eletricista, Brasil
Engenharia civil, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

Muito bom !

5,0 ano passado

Comentários: usei com meus emails e nao vi nenhum problema

Vantagens:

Sim, não tem como não gostar pois ainda tenho muito a conhecer ainda mas vamos ver oque ainda temos pela frente!

Desvantagens:

ainda estou no tempo de teste mais estou axando muito bom que vou ver se consigo enteder melhor !

Resposta do QualityUnit

ano passado

Hey Evenilson, Great to hear you're enjoying the test period so far! Using LiveAgent to efficiently manage emails seems like a big hit with you. We aim to keep making email organization a breeze. The adventure ahead awaits with plenty of features to explore and utilize. Do not hesitate also to ask us for tips and tricks that could make your experience better :) - LiveAgent Team

José
Diretor de Marca, Brasil
E-Learning, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Muito caro pelo que entrega...

3,0 ano passado

Vantagens:

Ele tem uma interface dinâmica, mas ainda acho bem mais simples comparada com outros concorrentes, como o Crisp, Helpcrunch e Intercom...

Desvantagens:

Além de ser caro, o widget de chat não é tão bonito, além de ser bem ruim em responsividade.

Resposta do QualityUnit

ano passado

Hi José, Thank you for your review. We are sorry to hear that LiveAgent was not a good fit for you. Our team appreciates all constructive feedback so you are welcome to email us any suggestions so we can continue to improve! -LiveAgent team

Pedro
Social Mídia, Brasil
E-Learning, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Opção simples e eficiente

5,0 ano passado

Comentários: É uma opção sólida para empresas que desejam uma solução simples e eficiente para interações em tempo real com seus visitantes.

Vantagens:

O LiveChat é uma plataforma que oferece uma experiência satisfatória para interações em tempo real com os visitantes do seu site. Embora sua interface possa parecer mais simples em comparação com concorrentes como Crisp, Helpcrunch e Intercom, o LiveChat se destaca pela sua eficiência e facilidade de uso.

Desvantagens:

Embora o LiveChat permita alguma personalização, as opções disponíveis podem ser consideradas limitadas por alguns usuários. Se você deseja uma aparência altamente personalizada para o widget do chat, pode ser necessário procurar outras opções mais flexíveis.

Resposta do QualityUnit

ano passado

Hey Pedro, Your words about LiveChat's efficiency made us smile. We hear your thoughts on customization; it's something we're always looking to improve. Remember, for any intricacies you encounter, our live support has got your back. Thanks for your insight and your role in our growth. Until next time, stay awesome! - LiveAgent Team

Daiane
Executiva de Relacionamento, Brasil
Serviços ao consumidor, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Ótimo custo benefício

5,0 há 5 anos

Vantagens:

Utilizo o LAdesk todos os dias na minha rotina, e é uma ferramenta muito simples e dinâmica de se trabalhar, desde o meu primeiro dia não encontrei dificuldades. Se comparado com outras ferramentas de CRM na questão Custo X Entrega, acredito ser uma das melhores do mercado.

Desvantagens:

O live chat é uma ferramenta que ainda precisa ser um pouco aprimorada, a visualização dele na tela do agente não é tão boa.

Resposta do QualityUnit

há 5 anos

Thank you very much for your honest feedback, Daiane :) I am very glad that LiveAgent is helping you in your day to day work! Feel free to shoot us with any suggestions at [email protected] and we will be happy to pass it on to our developers :)

Allan Ricardo
administrador, Brasil
Bancos, Profissional autônomo
Usou o software para: 6 a 12 meses
Fonte da avaliação

Indico para todos negócios

5,0 ano passado

Vantagens:

Muito bom para o dia a dia e atende perfeitamente as demandas

Desvantagens:

As vezes há uma lentidão para atualizar mas nada que atrapalhe o trabalho.

Resposta do QualityUnit

ano passado

Hello Allan! Thank you for recommending LiveAgent :) We're pleased to know that our software perfectly meets your everyday demands! We appreciate your feedback regarding occasional slowness in updates as well. Our team constantly strives to improve the user experience, and your input helps us in that mission. Rest assured, we'll continue working on enhancing our performance to ensure a smooth workflow for you. Thanks once again for your kind words! - LiveAgent Team

Soraya
Suporte ao cliente, Brasil
Software, 2 - 10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Ótimo custo x benefício

4,0 há 7 meses

Vantagens:

Sistema bem completo, com vários canais de suporte ao cliente.

Desvantagens:

Achei a interface pouco intuitiva para quem não está acostumado com esse tipo de sistema.

Resposta do QualityUnit

há 6 meses

Hello Soraya. Thank you for your review and feedback. - LiveAgent Team

tais
adm, Brasil
Varejistas, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

otimo

5,0 há 4 anos

Comentários: fantástica!

Vantagens:

a facilidade e funcionalidades de fácil manuseio..

Desvantagens:

tudo muito bom nao tive e nao estou tendo nenhum problema ate o momento!

Resposta do QualityUnit

há 4 anos

Hello Tais, thanks a lot for your amazing feedback! You know where to find us should you need anything! :)

Scott
Scott
Senior Director of Marketing, EUA
Usuário do LinkedIn Verificado
Software, 1 001 - 5 000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

You'll be happy with LiveAgent, so make the transition right now!

5,0 ano passado

Comentários: LiveAgent's capacity to provide real-time customer assistance interaction and the ability to handle difficulties in real time is something I much appreciate. I particularly enjoy how simple it is to connect with popular social networking sites in order to centralize all conversations with clients.

Vantagens:

LiveAgent has one of the greatest customer care teams out there, making it a top-tier customer service solution. Everything is straightforward and can be learned quickly. The process of putting it into action required zero wasted time. I appreciate the safeguards that keep our clients' information safe. In addition, I like the built-in live chat tools that guarantee first-rate, real-time customer service and make it simple to connect with and understand our clientele. All things considered, it's an excellent customer care product that any business serious about providing top-notch support to its clientele should definitely invest in.

Desvantagens:

The help desk is there to quickly and simply fix any minor issues that may arise. As far as I can see, I don't have any problems at all.

Resposta do QualityUnit

ano passado

Hi Scott, Thank you very much for your kind review. We are pleased that you have been satisfied with LiveAgent and the benefits it brings to your everyday work-life, as well as the support provided by our team. Keep up the amazing work! -LiveAgent team

Christian
Christian
Human Resources Manager, EUA
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, 1 001 - 5 000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Our support communications are centralized with LiveAgent

4,0 ano passado

Comentários: The pricing structure is the one thing I'd like to see altered. They've made it possible to aggregate feedback from many channels—including Twitter, Instagram, and Facebook—but unfortunately, doing so costs an additional $39 per channel.

Vantagens:

It's great that we can designate a single administrator to sort incoming emails, allocate them to the appropriate agents, and monitor their responses until the problem is resolved.

Desvantagens:

The safety, the ease of usage, It's the greatest there is since it's so simple to implement, integrate, administer, and utilize; there are never any misunderstandings or missteps in the communication.

Resposta do QualityUnit

ano passado

Hi Christian, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your everyday work life. Our team is available 24/7 via chat and email so don't hesitate to reach out in case of any questions or issues, including any pricing queries! -LiveAgent team

Jonathan
Marketing, Países Baixos
Eletrônicos, 2 - 10 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Awesome Software for Your Business

5,0 há 2 meses Novo

Comentários: Amazing so far. So many more capabilities than I sm used to.

Vantagens:

We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success! I highly recommend.

Desvantagens:

Nothing yet! Been testing for two weeks now and it is perfect.

Alberto
Operations Director, Espanha
Publicidade e marketing, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Mediocre lifecycle management

3,0 há 3 anos

Comentários: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

Vantagens:

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Desvantagens:

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

Alternativas consideradas anteriormente: Zoho Desk e Zendesk Suite

Razões para mudar para o LiveAgent: price affordable and worthy features

Resposta do QualityUnit

há 3 anos

Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.

Carole
Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon, França
Educação superior, 11 - 50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Best quality/cost ratio among several ticketing systems I tried

5,0 há 3 meses

Comentários: Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.

Vantagens:

There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial)

Desvantagens:

In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.

Alternativas consideradas anteriormente: Zendesk Suite

Razões para mudar para o LiveAgent: LiveAgent suffices for our needs and we cannot afford more expensive products

Resposta do QualityUnit

há 3 meses

Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team

Dr. Vandana
DGM - Content Vertical, Índia
Consultoria de gestão, 51 - 200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Outstanding customer service and held desk platform solution for businesses !

5,0 há 2 meses Novo

Comentários: Overall, a great customer service and help desk software for businesses with advanced automation capabilities and improved reporting for customer satisfaction. The automation brings faster resolution of tickets of similar nature and overall TAT for the process outcome is improved after introducing LiveAgent in our IT system. Great product and awesome offerings !

Vantagens:

LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction. LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement.

Desvantagens:

I often feel and observe that the UI handling and working often becomes bit cumbersome for new users as its bit crowded and needs more sorting and arrangement with structuring and layout. Some fine tuning is required to enhance its usability and make it more easily accessible to users without much hassle.

Grace
Procurement Officer, Quénia
Artes e artesanato, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Customer Service & Support Program: LiveAgent

5,0 há 3 semanas Novo

Vantagens:

I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI.

Desvantagens:

Never have I experienced any error on LiveAgent, even though I haven’t used it for so long.

Resposta do QualityUnit

há 2 semanas

Hi Grace, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team

David
Co-Founder, Nigéria
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

LiveAgent: Live Chat, Customer Support & Service Program

5,0 mês passado Novo

Vantagens:

LiveAgent is used across all departments in my organization. I like that it allows me to offer live customer support.

Desvantagens:

It was quite daunting to integrate to our company website until we acquired support from the vendor success team.

Resposta do QualityUnit

há 4 semanas

Hi David, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you were satisfied with the support provided by our team during the integration process. We are here for you 24/7 in case of any questions or issues! -LiveAgent team

Raymond
Credit Officer, Quénia
Manutenção predial, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Ticketing System that I Highly Trust

5,0 há 3 semanas Novo

Comentários: With LiveAgent, I rapidly resolve customer issues which help retain them.

Vantagens:

LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems.

Desvantagens:

I am a daily user of LiveAgent and I barely encounter bugs and whenever I face slight issues, the vendor support team takes less than two hours to resolve.

Faria
Faria
Admin, EUA
Usuário do LinkedIn Verificado
E-Learning, Profissional autônomo
Usou o software para: Avaliação gratuita
Fonte da avaliação

Must try LiveAgent!

5,0 há 3 semanas Novo

Comentários: Starting to build a connection. Look forward to have a good experience.

Vantagens:

Easy setup. It is offering great features to help you learn and grow. Great potential.

Desvantagens:

So far very good. Nothing to dislike about LiveAgent.

Resposta do QualityUnit

há 2 semanas

Hi Faria, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and its features. Our team is online 24/7 in case of any questions or issues! -LiveAgent team

Avaliador Verificado
Usuário do LinkedIn Verificado
Varejistas, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Live Agent has helped us to level up our customer service.

5,0 há 5 anos

Comentários: Overall LiveAgent has been a godsend compared to our previous provider, the automation alone makes it worth its weight in gold, there was a cost saving for us to switch to LiveAgent but more importantly we have saved on time and resources.

Vantagens:

This software has enabled my team to work more efficiently, the automation available with the software has allowed us to track the sorts of queries we are recieiving and the volume of those queries, all of which can be reported back to our clients. The automation has allowed us to automatically respond to people with specific queries based on keywords which means that our overall volume of work has decreased.

Desvantagens:

It would be great if their was downloadable graphs and charts, and generally easier reporting.

Alternativas consideradas anteriormente: HubSpot CRM

Razões para escolher o LiveAgent: Cost and functionality

Software anterior: Zoho Desk

Razões para mudar para o LiveAgent: It was easier to use than software we trialled, it offered more features and was more cost effective, more importantly I could see that it was scalable.

Resposta do QualityUnit

há 5 anos

Hello, we are glad that your overall volume of work has decreased thanks to LiveAgent. We are happy that you are on board with us. It's great to be part of such a great crew! Have a good days :)

Barney
Barney
Head of Marketing, GB
Usuário do LinkedIn Verificado
Materiais de construção, 51 - 200 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Great Features & Great Speed

5,0 há 5 anos

Comentários: LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.

Vantagens:

We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.

Desvantagens:

There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.

Resposta do QualityUnit

há 5 anos

Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)

Francisco
technical director, Espanha
Segurança e investigações, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

The software that has changed our relationship with customers

5,0 há 5 anos

Comentários: LiveAgent has been a major change in our company. We have tried other solutions before, including some free ones, but none has been as good as LiveAgent. Not everything is perfect, but the positive is a lot. Clients have congratulated us on the technical support and consultation service, and clients are the most important thing to us. I think that LiveAgent has managed to improve our image and has achieved a better opinion of our brand and our company

Vantagens:

The positive points are many but the main ones are - Excellent technical attention (they attend quickly to any consultation) - Easy to manage - Supports multiple languages - Quite configurable - Complete options for technical support - We have managed to integrate some other services - Everything is customizable: emails, answers, FAQs, etc - The email response system is almost instantaneous and works perfectly

Desvantagens:

Some negative points or points that need improvement: - Some customization options are missing - The database of frequently asked questions needs to be improved - We've never managed to use live chat - When you answer a ticket or message, you are not allowed to record the screen to automatically attach a video or audio explanation (this would be a great feature). We have to record it with other software and attach it there - The aesthetics of dashboarding are still a little old - A web widget is missing (not wordpress) - The configuration of the emails is not very intuitive

Alternativas consideradas anteriormente: Zendesk Suite

Razões para escolher o LiveAgent: We changed because there were failures. Sometimes the emails never arrived, or our responses were spammed. Other times, it was a problem of limited functionality

Razões para mudar para o LiveAgent: The prices are very expensive because to the base price you have to add a lot of complements that add up and add up, raising the price a lot. It seems to be a good platform but, besides, it has never answered several queries we made before paying (it seems that trial users are not served but we can't risk not being served either when we pay)

Resposta do QualityUnit

há 5 anos

Hi Francisco, Thank you very much for your honest feedback. We are glad to hear LiveAgent has been able to make your day-to-day work life a little easier. That said, we are aware no software is ever truly perfect - our team works hard every single day to further enhance and improve the software to truly match every need on the market. Don't hesitate to send us an email at [email protected] should you need any help at all and stay tuned for more updates!

Dave
Dave
President, Canadá
Usuário do LinkedIn Verificado
E-Learning, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Excellent Support for My Customers With Room to Grow

4,0 há 3 anos

Comentários: This a significant improvement over our previous help desk application. I am able to track and quickly resolve all customer issues. It just works the way it should. Our previous vendor kept changing elements of the software interface which only served to slow down our work because we had to learn how the interface was changing.

Vantagens:

Easy to set-up and manage. Provides all my support requirements in a simple to track dashboard of customer touch points.

Desvantagens:

I have had occasional issues with email notifications stopping. Rare and quickly resolved with tech support in all cases.

Alternativas consideradas anteriormente: SherpaDesk e Spiceworks Cloud Help Desk

Razões para escolher o LiveAgent: Better features in Live Agent. Room to expand. And we were frustrated with Teamviewer getting in our way more times that necessary.

Software anterior: TeamViewer Remote

Razões para mudar para o LiveAgent: Price and features

Resposta do QualityUnit

há 3 anos

Hi Dave! Happy to see LiveAgent is an improvement for resolving your customer service issues :) - LiveAgent Team

Lillian
Lillian
Human Resources Generalist, EUA
Usuário do LinkedIn Verificado
Hospitais e Saúde, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

LiveAgent is a complete help desk system

4,0 ano passado

Comentários: I converted our company helpdesk to Live Agent a year ago due of its affordable, easy-to-use features. The option to save frequently used responses as "canned messages" was a major factor in our decision to migrate to Live Agent; however, we have subsequently discovered that the platform also provides many other useful capabilities.

Vantagens:

LiveAgent has exceeded my expectations after trying various other products. The product is user-friendly, improves my team's reaction time and customer satisfaction, and gives us access to useful data for future development. When I have a query, I like that I get an answer quickly.

Desvantagens:

I wish we could regularly incorporate social media communications. There is a Facebook plugin, however it is unreliable and unpredictable. I'm hoping that in the future there will be a more robust option for incorporating social media messages.

Resposta do QualityUnit

ano passado

Hi Lillian, Thank you very much for your feedback. We are glad that LiveAgent has been a good fit for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard everyday to further improve the system, including introducing new channels so stay tuned for great updates coming your way! -LiveAgent team