--- description: Tudo sobre Autotask PSA: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Autotask PSA - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Service Desk](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa) # Autotask PSA Canonical: https://www.capterra.pt/software/1004024/autotask-psa Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/1004024/autotask-psa?page=2) > A solução personalizável inclui gestão de projetos, CRM e central de serviços, com tempo e cobrança integrados, executados no mesmo banco de dados. > > Verdict: Rated **4.3/5** by 155 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 155 Avaliações | | Praticidade | 3.9/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Kaseya - **Location**: Miami, EUA - **Founded**: 2004 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, inglês, italiano, neerlandês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 210 more ## Recursos - Agendamento - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Análise de dados - Backup e recuperação - CRM - Cobrança e faturamento - Contabilidade - Controle de horas e despesas - Controles/permissões de acesso - Ferramentas de colaboração - Gerenciamento de configuração - Gerenciamento de documentos - Gerenciamento de fornecedores - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de contratos e licenças - Gestão de edição - Gestão de estoques - Gestão de incidentes - Gestão de mudanças - Gestão de problemas - Gestão de projetos - Gestão de recursos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Indicadores de desempenho - Monitoramento remoto e gestão - Painel - Painel de atividades - Portal de autoatendimento - Questionários e feedback - Rastreamento de ativos de TI - Rastreamento de recursos - Real-Time Notifications - Relatórios de TI - Relatórios e estatística - Suporte do cliente - Third-Party Integrations ## Integrations (36 total) - Acronis Cyber Backup - Auvik - Bitium - BrightGauge - Cisco Umbrella - Cloud Elements - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - Customer Thermometer - Datto RMM - Datto Workplace - Flow - IT Glue ... and 21 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) ## Categorias relacionadas - [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software) - [Software MSP](https://www.capterra.pt/directory/30921/msp/software) - [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Software de Gestão de Negócios](https://www.capterra.pt/directory/30532/business-management/software) ## Alternativas 1. [ManageEngine OpManager MSP](https://www.capterra.pt/software/212602/manageengine-opmanager-msp) — 4.4/5 (72 reviews) 2. [N-central](https://www.capterra.pt/software/13803/n-central) — 4.1/5 (195 reviews) 3. [N-sight RMM](https://www.capterra.pt/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [IT Glue](https://www.capterra.pt/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Atera](https://www.capterra.pt/software/144309/atera) — 4.5/5 (446 reviews) ## Avaliações ### "Still a good product post acquisition" — 4.0/5 > **Ravi** | *8 de setembro de 2023* | Segurança de rede e informática | Recommendation rating: 9.0/10 > > **Vantagens**: We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich. > > **Desvantagens**: Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask. > > Autotask is great, billing processes and automation are top notch, it is a very mature platform. ----- ### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5 > **Jacques** | *9 de setembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow > > **Desvantagens**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform. > > Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business. ----- ### "AutoTask PSA | 4 Year Veteran" — 3.0/5 > **Harrison** | *24 de novembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 4.0/10 > > **Vantagens**: I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. > > **Desvantagens**: I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. > > I used it for about 4 years with success. I think its pretty built out but there are some major features missing. ----- ### "Autotask PSA" — 4.0/5 > **Schyler** | *9 de setembro de 2025* | Serviços e tecnologia da informação | Recommendation rating: 7.0/10 > > **Vantagens**: It's all-around business management system - it includes CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. > > **Desvantagens**: It needs a lot of improvements to ensure consistent U/I elements across all modules. Purchasing and asset management capabilities are outdated and haven't had much attention over the years. Cooper is VERY weak, hoping to see a lot of attention in here in the coming weeks and months. Right now, we have to use ChatGPT because Cooper doesn't cut the mustard. > > We have been using it since 2017. We rely on its CRM, quoting, purchasing, ticketing, asset management, and reporting capabilities. ----- ### "A great PSA product with a steep learning curve and difficult setup." — 4.0/5 > **Randy** | *19 de maio de 2025* | Bancos | Recommendation rating: 8.0/10 > > **Vantagens**: The product is feature rich, provides granular information and integrates with our Datto RMM product, making ticket creation and resolution much easier. > > **Desvantagens**: Without detailed knowledge into PSA products, I highly doubt you can set it up in a timely manner without the help of Kaseya support. Product setup is challenging even with premium support. > > The product works extremely well, and has reduced the time it takes to create and close tickets substantially. Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work. ----- Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/1004024/autotask-psa?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/1004024/autotask-psa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data