Avaliações do Kaseya VSA

Comprehensive IT Management with Robust Security Features

Comentários: Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

Vantagens:

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Desvantagens:

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

increasing helpdesk staff productivity

Comentários: -- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Vantagens:

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Desvantagens:

unfortunately using kaseya core modules, it is not stronger to manage network devices

Terrible support, worse customer service

Comentários: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Vantagens:

their initial sales pitch was good and convinced us to buy it.

Desvantagens:

terrible customer service, NO Support, slow, lousy features for the price

An Affordable and Powerful Remote Management Tool

Comentários: Kaseya VSA is a great solution for IT administrators who need a centralized remote management system. It is easy to use, has a comprehensive set of features, and is relatively affordable. However, it does have its drawbacks, and some users may find it difficult to configure and customize.

Vantagens:

Kaseya VSA is a powerful and affordable remote management tool that allows IT administrators to quickly and easily manage their networks from a central location. It has a comprehensive suite of features that include asset management, patch management, remote access, security monitoring, and more. The user interface is intuitive and easy to use, making it suitable for both experienced and inexperienced users.

Desvantagens:

While Kaseya VSA is an effective and powerful tool, it is not without its drawbacks. The pricing model can be complex, and the system may require additional modules to provide certain features. Additionally, some users may find the system difficult to configure and customize.

Solid RMM

Vantagens:

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Desvantagens:

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Kaseya VSA Review

Comentários: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Vantagens:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Desvantagens:

At times, not user friendly and hard to navigate.

Best Tool for Remote Monitoring and management : Kaseya VSA Pro.

Vantagens:

With Overall experience Kaseya is the best tool for IT helpdesk and Asset management solution. I'm very happy and satisfied customer with the outcomes from Kaseya. Kaseya is the best Solution with the Commercial part and the Services from Kaseya support always quick and fast.

Desvantagens:

Not really. Still Kaseya is always helpful for me and my team. And never found this with any issue. t

Quick Review

Comentários: Overall Kaseya has helped our company grow as an MSP, I just wish they would spend more time with QA before releases and also concentrate resources on the VSA instead of the BMS.

Vantagens:

Completely web based interface, no fat client needed to use or administer. OK, Integrations with other products that help in an MSP market.

Desvantagens:

QA on product releases are heavily rushed leading to incomplete new product releases filled with bugs.

Feedback

Comentários: Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Vantagens:

Being able to remote into devices easily

Desvantagens:

Poor Reporting, Live connect disconnects

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Comentários: This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Vantagens:

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Desvantagens:

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Best RMM tool on the market. Period.

Comentários: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

Vantagens:

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Desvantagens:

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Vantagens:

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Desvantagens:

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Powerful software, difficult company

Comentários: If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Vantagens:

Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Desvantagens:

Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Good Platform for MSP's

Comentários: I would say our overall experience has been a 3/5, the alerts and information on agent workstations come in handy. The file transfer feature to and from agent systems crashed a few times in our early days when transferring between MacOS and Windows. The chat feature needs improving as although it opens a browser window it doesn't automatically go to the chat which can result in users on agent systems sometime closing window not knowing why it's opened. Would be nice if chat just opened up in a window directly. A mobile app has been promised from sometime now and would be really appreciated. Ease of deployment for windows is great, however it's best to wait a month or two before updating to the latest MacOS release as we've found the Kaseya agent isn't always updated at the time of MacOS new releases. We also love the feature to update the agent icon to our own branding, again this works great on Windows but found icon reverts to stock image on MacOS after a few reboots.

Vantagens:

We have both Windows and Mac admins and the ability to be able to administer from both platforms was a key a factor in our decision to use Kaseya VSA for our MSP business.

Desvantagens:

Connecting to an agent desktops can be delayed, we sometimes found we had to close and reopen the live connect app multiple times to connect to a host. This however works a little better when trying to connect directly from a browser.

Kaseya Customer

Comentários: I have been with them for about 10 years and didn't always appreciate the company as a whole. Their current CEO has changed all of that. It doesn't matter your size, they will treat you as if you are a much larger organization.

Vantagens:

The company behind it and the direction they are headed in. The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy. Their recent acquisitions will make their products better and they will continue to pull away from the competition.

Desvantagens:

It's doesn't seem intuitive at first. You need to invest a little to get things setup properly. All software is like this. They need to do a better job coming out with patches in a timely matter. Go to the conventions and get the certification and it will point you in the right direction. The networking at their conventions is priceless.

Kaseya Review

Comentários: Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices.

Vantagens:

Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server.

Desvantagens:

It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive.

Best RMM Tool Hands down

Comentários: I purchased Kaseya over 10 years ago. During the evaluation, I was concerned that I would make the right choice and not waste time and money on a mistake. Best decision I have ever made. It allows us to manage and automate like no other product can. Some other products have pieces of what Kaseya can do, but no one has it all. The scripts you are able to create give you the power to re-mediate, install & manage most things automatically. I love this program and would recommend to all. It is a huge reason for my continued success.

Vantagens:

Scripting - Single biggest reason this software is so powerful Monitoring - Alerts - Remediation Automation Information quickly Remote control

Desvantagens:

Costly - But you get what you pay for Menus - They are working to standardize the UI

Some functionality not obvious

Comentários: Overall, this has been an easy to install and implement software.

Vantagens:

Overall, it is easy to set up and administer. There are lots of functionality options in order to automate the environment and keep track of all workstations and assistance needs.

Desvantagens:

Some of the modules, even using the help options available, are not obvious for set up and require some tweaking and re-tweaking. Occasionally it also requires reaching out to support, which is just a slow process. However, the people we have worked with have been thorough, knowledgeable and have been very helpful. Additionally, once data gets to a certain amount within Kaseya, it makes searching for tickets very difficult - and you can't search by ticket number.

Old technology with no changes

Comentários: We started with Kaseya over 8 years ago. At the time the product was good. It has slowly went downhill from there. Recently we decided to attend Kaseya Connect. We saw their CEO & other executives talk about things they wanted to do, but it seems to have ended there. We try to communicate this with our "account manager" but we don't even know who that is anymore as every few months that changes.

Vantagens:

Remote Control feature is quick on systems no matter where they are. Also, the ability create and run Agent Procedures is awesome.

Desvantagens:

The software hasn't changed. They rolled out Live Connect years too early as it has been an application that couldn't be ran in production. They focus on new things like new backup & office 365 integration but the Core of their product is still terrible.

NetCad Group feedback

Comentários: We cannot work without the software. It changed the way we do business.

Vantagens:

We can do 90% of all support service remotely.

Desvantagens:

You need to pay extra for good new modules

Great software for remote computer management

Comentários: I use this software to maintain computers and servers on several different networks. VSA gives me one spot where I can connect to and maintain resources across multiple companies and locations. I am not sure how we would manage all these assets without Kaseya VSA.

Vantagens:

Remote management of all computers and servers. This is the best feature. As long as they are online I can access and maintain all computers on my network without actually having to be in the office. I can also set alerts that e-mail me if a server happens to go offline, which allows me to quickly respond before there is any real employee time loss.

Desvantagens:

While it is very versatile, it is not very refined. It takes a bit to get acclimated to how it works. Kaseya provides training to help with this.

Very good experience.

Comentários: Increased productivity.

Vantagens:

The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product.

Desvantagens:

Even thought it is a positive the quantity of features can also be a little overwhelming. We have had the software for several years and we still do not feel like we utilize the software the way it could be. Not sure if we do not know the best channels but having more support would be helpful. We talk to sales people more than support people.

No significant Product Development and poor Support

Comentários: We have one product for most of our servcies.

Vantagens:

The modular architecture covers everything a Managed Service Provider needs in order to provide automated Service for its customers.

Desvantagens:

The Overall stability of the program Code (Agent) is very bad. The availability of funcionality and features are not given. Very complex database. The GUI is not intuitively to understand. There are no actual templates for Monitoring. High Support costs for the Base Framework with no relevant improvements in the last years. No real partership, nobody listens to the Needs of smaller MSPs.

Great Concepts Poor Execution

Comentários: Had endless issues with onboarding where nearly a dozen different people were involved and none of them seemed to work with the others. I had to reexplain what we paid for over the course of a year to get most of it done. Customer Rep is non-responsive and makes it nearly impossible to get more licenses. I never get what I want out of them until I complain and bring in executives at their company. If you want to wing it on your own and have no need to grow, this may be for you, but I don't have time to constantly fight with them to get what they promised us.

Vantagens:

Fast remote connections, great customizing for automation. Great remote toolset so you can work without interrupting end users.

Desvantagens:

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products

A professional VSA you can depend on

Comentários: We have relied upon Kaseya VSA to be the bedrock of our managed services offering for 7 years. It is dependable and provides a diverse toolkit for our engineers and vCIOs.

Vantagens:

We rarely have problems with the software. It just runs. We are constantly asking it to do more and it always performs. We depend on it to service our clients and rarely if ever lets us down.

Desvantagens:

Promised updates and features usually take longer than promised to make it to us. Not an uncommon issue with other major software developers but they get us excited about a new release and then we wait...