Service Desk Software

Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions.

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Samanage

Samanage

by Samanage

(459 reviews)
Samanage is the most reviewed and highest rated service desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter IT services and stop living fire to fire. Learn more about Samanage Achieve faster ticket resolutions & waste less time repeating the same task with the most reviewed & highest rated service desk. Learn more about Samanage
Freshservice

Freshservice

by Freshworks

(329 reviews)
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice (Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice
SysAid

SysAid

by SysAid Technologies

(100 reviews)
SysAid's award-winning Service Desk includes everything you need for effective IT service management in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you! Learn more about SysAid Easily manage all your Service Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid
ServiceDesk Plus

ServiceDesk Plus

by ManageEngine

(109 reviews)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus
LiveAgent

LiveAgent

by QualityUnit

(599 reviews)
LiveAgent is help desk software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
Alloy Navigator

Alloy Navigator

by Alloy Software

(27 reviews)
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT management solution. Learn more about Alloy Navigator Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Vision Helpdesk

Vision Helpdesk

by Vision Helpdesk

(27 reviews)
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software Learn more about Vision Helpdesk
Jira Service Desk

Jira Service Desk

by Atlassian

(186 reviews)
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk
SupaDESK

SupaDESK

by SupaTools

(12 reviews)
SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Learn more about SupaDESK Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK
NetHelpDesk

NetHelpDesk

by Net Help Desk

(14 reviews)
NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration. Learn more about NetHelpDesk NetHelpDesk is a UK based company, which provides ITIL aligned service desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk
IncidentMonitor

IncidentMonitor

by Monitor 24-7

(6 reviews)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor
OTRS

OTRS

by OTRS

(50 reviews)
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Learn more about OTRS Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks. Learn more about OTRS
Bitrix24

Bitrix24

by Bitrix

(242 reviews)
Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24 Bitrix24 #1 free service desk (helpdesk) solution. Used by 4 million companies. Cloud, mobile, open source editions. Learn more about Bitrix24
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,706 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
HESK

HESK

by Klemen Stirn

(1 review)
Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
Reamaze

Reamaze

by Reamaze

(5 reviews)
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
AzureDesk

AzureDesk

by AzureDesk

(37 reviews)
AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Spiceworks IT Help Desk

Spiceworks IT Help Desk

by Spiceworks

(349 reviews)
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
ServiceDesk Plus

ServiceDesk Plus

by ManageEngine

(109 reviews)
ManageEngine ServiceDesk Plus is a completely web-based Help Desk and Asset Management Software. It offers an integrated package with Incident management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT Help Desk and a productive Help Desk staff. ManageEngine ServiceDesk Plus is available in both normal edition and also ITIL edition. Help desk support software and asset management tool includes, knowledgebase, SLA management, ticket tracking, inventory management.
Remedy Service Desk

Remedy Service Desk

by Remedy IT Service Management

(74 reviews)
Social service desk solution with self-service mobile app component that helps employees receive support on the go. Social service desk solution with self-service mobile app component that helps employees receive support on the go.
Track-It!

Track-It!

by BMC Software

(62 reviews)
Track-It! Help Desk and Asset Management Software is affordable, reliable and easy to use. Download a free 30 day trial today and see why companies worldwide have trusted Track-It! for over 25 years. Track-It! provides help desk, email to ticket conversion, knowledge management, SLA management, asset management, software license management, end-user self-service, password reset, patch management, software deployment, remote control and more. For more information, visit http://www.trackit.com Track-It! includes everything you need to manage your IT operations. Track-It! is easy to install, easy to use and cost-effective.
Wix Answers

Wix Answers

by Wix

(15 reviews)
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships with your customers. Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.
Wix Answers

Wix Answers

by Wix Answers

(15 reviews)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.
Zap Desk

Zap Desk

by AvanSaber

(7 reviews)
Collaborate on al your customer emails, social media posts, live chats and calls and charm your customers with prompt support. Collaborate on al your customer emails, social media posts, live chats and calls and charm your customers with prompt support.
Cockpit IT Service Manager

Cockpit IT Service Manager

by Cockpit ITSM

(1 review)
ITSM solution that integrates asset management, task scheduling, ticketing, and more. ITSM solution that integrates asset management, task scheduling, ticketing, and more.
ScriptRunner

ScriptRunner

by AppSphere

(1 review)
Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner.
Hornbill Service Manager

Hornbill Service Manager

by Hornbill Corporate

(0 reviews)
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.
Service Exec

Service Exec

by Refreshing Software

(0 reviews)
Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details. Helps keep track of IT assets and who is using them. If problems arise, the integrated service desk can record details.
SQM

SQM

by Info Management

(0 reviews)
Assign, plan, organize and manage internal or external service requests and tasks. Assign, plan, organize and manage internal or external service requests and tasks.
Sthiti Service Desk

Sthiti Service Desk

by Galore networks

(0 reviews)
Service and help desk automation for your company that allows you to easily track how your agents are performing. Service and help desk automation for your company that allows you to easily track how your agents are performing.
Apsynet Service Desk

Apsynet Service Desk

by Apsynet

(0 reviews)
A complete and easily accessible solution that complies with ITIL practices. Only available in French. A complete and easily accessible solution that complies with ITIL practices. Only available in French.