Customer Communications Management Software

Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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TrueDialog

TrueDialog

by TrueDialog

(10 reviews)

More Features. Half the Price. Now in our 9th year serving customers, TrueDialog's Enterprise-Grade SMS Platform is built for big business, yet made easy for small business. Text 1-to-millions and also utilize our unique "TrueDialog" feature for multi-user, team-based 2-way conversations at scale. Call Center Module and Mobile Apps pre-built for 1,000s of reps. Multi-Channel Alert System included. Major CRM Integrations. Seamlessly move between Short & Long Codes. Fully-documented SMS API. Learn more about TrueDialog

Enterprise SMS Texting built for big business, made easy for small business. More Features. Half the Price. Integrated with many CRMs. Learn more about TrueDialog

Ecrion Engage

Ecrion Engage

by Ecrion Software

(0 reviews)

Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Oversee the entire document production and distribution flow in a company, empower collaboration and reduce errors. Learn more about Ecrion Engage

Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. Learn more about Ecrion Engage

amoCRM

amoCRM

by QSOFT

(83 reviews)

amoCRM strengthens your connections to give you happy, loyal customers - supporting you from the moment your initiatives first touch leads, throughout the marketing and sales efforts that nurture them, all the way to conversion and beyond. That way, every communication with a prospect becomes a personalized one-on-one dialogue, ensuring the right message at the right time. Learn more about amoCRM

amoCRM is easy-2-use CRM. It is however very functional and powerful. Sales pipeline, lead tracking, analytics and website integration. Learn more about amoCRM

Messagepoint

Messagepoint

by Messagepoint

(0 reviews)

Messagepoint is a powerful hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides an intuitive and secure environment for business users to directly own and control touchpoint messaging content and business rules driving the pace of change for customer-facing print and digital communications. Learn more about Messagepoint

Messagepoint is a CCM platform that allows organizations to manage business rules and customer communications content in the cloud. Learn more about Messagepoint

Ytel

Ytel

by Ytel

(20 reviews)

We are your one stop shop for all of your customer communication needs, allowing you to easily manage various channels from Ringless Voicemail, Voice Broadcasting, SMS marketing, email, and more! Learn more about Ytel

Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. Learn more about Ytel

Demandforce

Demandforce

by Demandforce

(23 reviews)

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. Learn more about Demandforce

Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. Learn more about Demandforce

Bria

Bria

by CounterPath

(47 reviews)

Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria

Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria

Five9

Five9

by Five9

(288 reviews)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

JivoChat

JivoChat

by Jivosite

(8 reviews)

JivoChat helps organize all your client contact records with one smart customer communications management system. Monitor your visitors, talk to them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one tool: JivoChat. Maximize outbound communications: use smart triggers, callback features, and JivoChat Business phone telephony services. Use JivoChat to convert your visitors into clients today! Learn more about JivoChat

Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today Learn more about JivoChat

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk

Zendesk

by Zendesk

(1,571 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Comapi

Comapi

by Comapi

(1 review)

Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications

Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications

Xpertdoc

Xpertdoc

by Xpertdoc Technologies

(3 reviews)

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth.

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth.

Presence AI

Presence AI

by Messagera

(1 review)

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text

Inspire

Inspire

by Quadient

(0 reviews)

CCM solution that helps companies manage and deliver personalized communications from one platform.

CCM solution that helps companies manage and deliver personalized communications from one platform.

Preferred Patron Loyalty

Preferred Patron Loyalty

by Preferred Market Solutions

(70 reviews)

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

ActiveDocs Opus

ActiveDocs Opus

by ActiveDocs

(1 review)

ActiveDocs is an award-winning global provider of template management and document automation solutions.

ActiveDocs is an award-winning global provider of template management and document automation solutions.

Napersoft CCM

Napersoft CCM

by Napersoft

(3 reviews)

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business.

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business.

WebDocs Generation

WebDocs Generation

by DocPath

(1 review)

Improve customer communications and document processes with real-time document generation tool.

Improve customer communications and document processes with real-time document generation tool.

Zendesk Connect

Zendesk Connect

by Zendesk

(1,571 reviews)

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data.

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data.

UJET

UJET

by UJET

(5 reviews)

Brings joy to customer support by helping companies resolve problems faster.

Brings joy to customer support by helping companies resolve problems faster.

Groupnote

Groupnote

by Groupnote

(2 reviews)

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses.

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses.

Cincom Eloquence

Cincom Eloquence

by Cincom Systems

(1 review)

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools.

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools.

Striata

Striata

by Striata

(0 reviews)

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents

Customer Communications Manager

Customer Communications Manager

by Kofax

(0 reviews)

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels

OmniOMS

OmniOMS

by Newgen Software

(0 reviews)

Engage your customers across multiple channels with personalized communications design and authoring capabilities.

Engage your customers across multiple channels with personalized communications design and authoring capabilities.

EngageOne Server

EngageOne Server

by Pitney Bowes

(0 reviews)

Print and digital document production solution designed to manage engaging customer communications.

Print and digital document production solution designed to manage engaging customer communications.

OMS-200

OMS-200

by Neopost

(0 reviews)

Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices.

Automate personalization of printed customer communications with output management software that adds marketing collateral to invoices.

SmartCOMM

SmartCOMM

by Smart Communications

(0 reviews)

We help the worlds largest enterprises simplify their customer and business communications.

We help the worlds largest enterprises simplify their customer and business communications.

CCM Gateway

CCM Gateway

by Crawford Technologies

(0 reviews)

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage.

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage.

HARMONIE COMMUNICATION SUITE

HARMONIE COMMUNICATION SUITE

by Sefas

(0 reviews)

Helps organisations produce meaningful and omni channel customer communication.

Helps organisations produce meaningful and omni channel customer communication.

Smartz Chat

Smartz Chat

by Azuka

(0 reviews)

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods.

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods.

Altvia Correspond Premium Edition

Altvia Correspond Premium Edition

by Altvia Solutions

(0 reviews)

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network.

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network.

freshMerge

freshMerge

by Fresh Finance

(0 reviews)

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content.

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content.

Exstream

Exstream

by OpenText CEM

(0 reviews)

Customer communications management

Customer communications management

OPINATOR

OPINATOR

by Innology Ventures

(0 reviews)

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel.

Dimelo Digital platform

Dimelo Digital platform

by Dimelo

(0 reviews)

Manage all your digital customer care channels through a single platform.

Manage all your digital customer care channels through a single platform.

Roojoom

Roojoom

by Roojoom

(0 reviews)

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels.

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels.

reinfer

reinfer

by reinfer

(0 reviews)

Makes human conversations understandable at scale and actionable to machines

Makes human conversations understandable at scale and actionable to machines

Adbrain

Adbrain

by Adbrain

(0 reviews)

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms.

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms.

Queaxis

Queaxis

by Uninand Technologies

(0 reviews)

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment.

M/TEXT CS

M/TEXT CS

by kühn & weyh Software

(0 reviews)

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation.

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation.

Blinger.io

Blinger.io

by Blinger

(0 reviews)

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat .

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat .

RTIM

RTIM

by ALMATO

(0 reviews)

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer.

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer.

Alan Systems

Alan Systems

by Alan Systems

(0 reviews)

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable.

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable.

Oceanus

Oceanus

by DataOceans

(0 reviews)

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform.

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform.

esendex

esendex

by esendex

(0 reviews)

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry!

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry!