Software de Sucesso do Cliente

Software de sucesso do cliente: os produtos dessa categoria ajudam as empresas a garantir que seus clientes alcancem os resultados pretendidos (como retenção e satisfação de cliente).

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Impulsione o sucesso do cliente e o suporte ao cliente sem quebrar. Ajude tanto seus clientes mais valiosos quanto seus clientes freemium com uma plataforma dimensionável de autoatendimento por meio do InSided. Aproveite uma comunidade online para obter respostas melhores, use widgets contextuais para oferecer o conteúdo certo para os clientes no momento certo e crie uma base de conhecimento que nunca fica desatualizada. Aprimore a retenção, a adoção de produtos, o envolvimento e a experiência do cliente enquanto reduz os custos gerais e os esforços de seus CSMs. Integrações Saiba mais sobre o inSided Amplie o sucesso do cliente e o suporte ao cliente de software B2B ao transformar sua área de suporte em uma experiência de autoatendimento. Saiba mais sobre o inSided
O Pipefy é uma carta na manga das equipes de sucesso do cliente para garantir a satisfação e a retenção do cliente. Desde o início, o Pipefy simplifica todas as etapas que os novos clientes precisam seguir para obter uma integração com êxito. E quando estiverem prontos para prosperar com você, simplifique centralizando todas as solicitações de suporte ao cliente em um único local e padronizando o fluxo de entrega de serviços. Com mais de 50.000 usuários no mundo todo, empresas como IBM, ABInBev e Capgemini confiam no Pipefy. Saiba mais sobre o Pipefy É possível integrar e dar suporte a todos os clientes em um único local com o Pipefy, uma plataforma de gestão de trabalho para equipes de sucesso do cliente. Saiba mais sobre o Pipefy
O Zoho Desk é um aplicativo de atendimento ao cliente baseado na Internet, que ajuda as empresas a construírem relacionamentos mais sólidos com os clientes. Com o Zoho Desk, os agentes tornam-se mais produtivos, os gerentes tornam-se mais impactantes e os clientes ficam mais capacitados. Ele é personalizável, fácil de usar e não custa uma fortuna. Parte integrante do conjunto de 30 softwares empresariais do Zoho, o Zoho Desk oferece o poder de colocar o atendimento ao cliente no centro da empresa. Saiba mais sobre o Zoho Desk Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados. Saiba mais sobre o Zoho Desk
O CloudTalk é um sistema telefônico pronto para uso em um minuto. Ele já trabalha com mais de 1.000 clientes, entre eles DHL, Electronic Star, Yves Rocher, Karcher e muitos outros. Simplifique a vida de suas equipes de vendas e suporte ao cliente com mais de 40 recursos avançados de chamadas. Melhore a comunicação com os clientes em potencial graças à integração com seus sistemas existentes de helpdesk, CRM e comércio eletrônico, como Helpscout, Pipedrive ou Shopify. Comece com uma avaliação GRATUITA de 14 dias. Saiba mais sobre o CloudTalk O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido! Obtenha sua avaliação GRATUITA hoje! Saiba mais sobre o CloudTalk
O Front é o software de sucesso do cliente para clientes felizes e equipes felizes. Com o Front, você pode gerenciar todas as conversas com clientes em um único lugar: e-mail, e-mail de grupo como [email protected], mensagem de texto SMS, bate-papo ao vivo e muito mais. Acesse os dados do Salesforce ou do CRM diretamente na caixa de entrada, para que você tenha o contexto de que precisa para responder e os aplicativos permaneçam atualizados instantaneamente. Dê respostas personalizadas com modelos de e-mail e mala direta. Saiba mais sobre o Front App O Front é o software de sucesso do cliente que traz e-mail, e-mail de grupo como [email protected], textos SMS, chats ao vivo e muito mais em uma caixa de entrada. Saiba mais sobre o Front App
A poderosa plataforma foi criada para transformar diferentes dados de clientes de várias fontes de informações e ações que geram resultados de negócios mensuráveis para os clientes. Os aplicativos do Gainsight ajudarão você a gerar, programaticamente, os resultados dos clientes em todos os segmentos. Os aplicativos incluem informações, comentários, colaboração, participação e resultados. Saiba mais sobre o Gainsight CS O Gainsight transforma os pontos de dados em uma estratégia viável para o sucesso do cliente, permitindo aumentar a retenção e expandir a receita. Saiba mais sobre o Gainsight CS
O EngageBay é um software CRM de vendas e marketing tudo-em-um, simples e acessível, criado para pequenas empresas e startups a fim de conquistar, envolver e consolidar visitantes da Internet e convertê-los em clientes satisfeitos. O software de sucesso do cliente EngageBay facilita a solução de problemas do cliente e ajuda os agentes a se tornarem mais produtivos, os gerentes a serem mais impactantes e os clientes a terem mais poder. Tudo isso a partir de uma plataforma fácil de usar. Saiba mais sobre o EngageBay O EngageBay fornece um software de marketing tudo-em-um simples e acessível para adquirir, engajar, incentivar e concretizar clientes potenciais. Saiba mais sobre o EngageBay
O Bitrix24 é a principal plataforma GRATUITA de gestão de relacionamento com o cliente e sucesso do cliente, usado por 4 milhões de empresas em todo o mundo. Ele está disponível na nuvem e no local, com acesso de código aberto. Leads ilimitados, ofertas, contatos, empresas, cotações, faturas e agendamento de compromissos. O plano gratuito também vem com marketing por e-mail e telefonia. As versões avançadas têm automação de marketing e vendas, SMS em massa, gestão de campanhas e suporte a múltiplos pipelines. Disponível em 12 idiomas diferentes. Saiba mais sobre o Bitrix24 O Bitrix24 é uma plataforma gratuita de gestão de relacionamento com o cliente e sucesso do cliente, usado por 4 milhões de empresas em todo o mundo. Nuvem/código aberto. Saiba mais sobre o Bitrix24
O software de sucesso do cliente HubSpot facilita a gestão e a conexão com os clientes. Dentro, você encontrará Help desk construído para ajudar a mantê-lo organizado e os clientes bem-sucedidos; base de conhecimento, uma solução proativa para ajudar os clientes a se ajudarem; feedback do cliente, pesquisas e informações criadas para lhe dar um impulso na felicidade do cliente; geração de relatórios e automação em todas as ferramentas para ajudar a dimensionar e melhorar os resultados positivos. Saiba mais sobre o HubSpot Service Hub Mantenha a equipe organizada, crie soluções proativas para o cliente e mantenha o pulso na felicidade do cliente com o HubSpot Service Hub. Saiba mais sobre o HubSpot Service Hub
Software Customer Success Agile CRM: preste atendimento ao cliente superior e mantenha clientes satisfeitos a longo prazo. Agile CRM permite que as empresas forneçam uma experiência de suporte ao cliente mais personalizada. Com uma série de recursos avançados de automação de Help desk na ponta dos dedos, você entenderá melhor os clientes para ajudar quando eles mais precisarem. Saiba mais sobre o Agile CRM Agile CRM é um conjunto completo de vendas, marketing e serviços, criado para permitir que pequenas e médias empresas vendam e comercializem como as Fortune 500. Saiba mais sobre o Agile CRM
A Zendesk desenvolve produtos de software reconhecidos para as empresas melhorarem o relacionamento com o cliente Seus produtos permitem que as empresas sejam mais confiáveis, flexíveis e escaláveis. Eles ajudam a melhorar a comunicação e dão sentido a enormes quantidades de dados. Acima de tudo, eles trabalham juntos para ajudar a transformar as interações em relacionamentos duradouros. Mais de 200.000 empresas, como Uber, Groupon, Box, Airbnb e Disney, estão usando o Zendesk para reduzir os custos de suporte e aumentar a produtividade e a satisfação do cliente. O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
Copper (anteriormente ProsperWorks CRM) é o CRM n° 1 para o sucesso do cliente de usuários de aplicativos do Google. Copper CRM integra-se perfeitamente à G Suite, elimina a entrada manual de dados e é superfácil de usar. Se você puder usar o Gmail, saberá como usar o Copper. Junte-se a mais de 12.000 clientes que adoram usar Copper e comece a vender mais com as equipes de CRM hoje. Concentre-se em relacionamentos, não registros, com Copper e Google. O único CRM criado, usado e recomendado pelo Google.
Crie uma cultura de feedback contínuo. Colete feedback automaticamente, de todos os clientes, em qualquer ponto da jornada do cliente, em qualquer canal (e-mail, Internet, SMS). Capacite cada membro da equipe com o feedback necessário para tornar cada experiência excelente. Automatize avaliações, referências e retenção de clientes. Use fluxos de trabalho para automatizar atos de defesa de interesses, como avaliações online e estudos de caso. Aumente a retenção automatizando o acompanhamento com contas em risco. AskNicely é um software de feedback do cliente que ajuda as empresas a melhorar a experiência do cliente e acelerar o crescimento, usando o NPS.

da Preferred Market Solutions

(77 avaliações)
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Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer loyalty + create advocates by getting them to recommend you to all their friends via online reviews. Like referrals only 1000x better. See who your biggest fans are + identify and nurture opportunities for repeat business & upsells. No contracts, 14-day free trial, then just $75/month. ----> Learn more at get.nicejob.co <---- ----> The easiest way to increase customer loyalty + create advocates. Identify & nurture repeat sales opportunities. Try it free!
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
The Value Management Office (VMO) from Ecosystems has a primary goal: to empower sales and marketing professionals to convey the unique benefits and value of their products and services to customers, with quantified insight, research, and analysis. Our software platform promotes interactive conversations for improving the performance of your marketing, sales, and customer success teams. The Value Management Office (VMO) empowers sales and marketing professionals to convey the unique value of their products and services.
SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations. The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
A Userpilot ajuda as equipes de produto, UX e sucesso do cliente a aumentarem a adoção do usuário por meio de experiências de produtos baseadas em comportamento. Construa experiências bonitas, personalizadas e altamente personalizáveis em cima do produto para preparar o caminho certo! Melhore rapidamente a integração para novas inscrições, acione dicas interativas quando for relevante e ajude os usuários a entender o valor, tudo sem escrever nenhum código. O Userpilot também ajuda você a aumentar a retenção de usuários e estimular a descoberta de recursos à medida que o produto evolui. A Userpilot ajuda as equipes de produto, UX e sucesso do cliente a aumentarem a adoção do usuário por meio de experiências de produtos baseadas em comportamento. Sem código.
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Give your customers the experience they deserve with interactive online training programs. Guide your customers with learner paths and recommended content and take them down the path to success. With the Thought Industries learning platform, you're able to build unique client training experiences for each client and distribute training materials at scale. Offer moment-of-need learning by embedding your training into your software to provide help where your clients most need it. The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.

da Liveoak Technologies

(33 avaliações)
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Liveoak is a virtual customer engagement and business platform that enables your representatives to connect, engage and complete work with customers in a seamless way. Liveoak seamlessly combines modern conferencing, forms collaboration, e-Signature and efficient data/I.D. capture combined with bank-grade security and a complete System-of-Audit. Our mission is to create an engagement platform that allows large companies to do business in a virtual context. Liveoak Technologies. We get virtual business done.
UXPressia is an online tool for customer journey mapping, creating personas and impact maps. It is an optimal balance between sticker-and table-based solutions with an intuitive drag and drop interface and plenty of customizable features. With UXPressia you will design and deliver an exceptional experience to your customers. Visualize your customer journeys, create personas, analyze touchpoints in multi-channel interactions and invite collaborators to map together and share journeys online! An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
Scale your customer success without hiring more support staff. Elevio is a self-service platform that makes it easy for customers to get the right support content, when and where they need it - so you can increase retention and conversion rates, while lowering support loads. We even integrate with other support tools for a seamless, all-in-one customer experience. Join more than 500 companies such as Atlassian, Heap, Adroll and Dell, using Elevio to help customers succeed. Elevio is a self-service platform makes it easy to scale your customer success without hiring more support staff.
The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices. Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services
Get your customers onboard faster. Easily and automatically spin up repeatable projects when your Salesforce Opportunity is Won. Your project outline is automatically created from templates mapped to Opportunity type, or the products on your Opportunity. Adjust the plan in the rich drag-and-drop Gantt view. Set a baseline to track progress against a commitment. Then share the plan with the customer. Taskfeed is built and runs on the Salesforce platform. Cloud-based customer on boarding solution that assists firms with customer segmentation, task scheduling and customized reporting.
Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with a free demo from one of our experts today! Web & in-app real-time customer communication software for sales, support and onboarding. Co-browse, live chat, chatbot, video & voice.
Intellum's Exceed LMS is the first Open Asset Learning Management System on the market. The Exceed LMS allows learning professionals to mix and match a wide variety of file types including documents, spreadsheets, presentations and PDF files, traditional e-learning assets like SCORM or AICC-compliant courseware, and non-traditional resources like links to YouTube videos, TEDTalks or blog posts. The result is a more modern enterprise learning experience. Mobile-based learning management system that enables businesses to drive customer engagement via mobile-enabled content.
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TaskRay is a first-class solution for onboarding customers at scale in Salesforce. TaskRay helps businesses onboard customers faster and more efficiently. TaskRay's templating and automation functions help high tech, SaaS, Wealth Management, Manufacturing, and Franchising businesses build systems that scale - whether they have 100 customers or 10,000 customers. And, TaskRay also functions wonderfully as a full-suite project management solution. TaskRay is a first-class solution for onboarding customers at scale in Salesforce.
For founders and executives of recurring revenue businesses who value absolutely accurate metrics, ProfitWell provides industry standard subscription financial metrics for free that uncover pockets of hidden revenue through unmatched subscription intelligence. ProfitWell is a free turnkey solution that powers financial reporting for over five thousand SaaS and subscription companies.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Totango is a customer success platform that drives action and focus for teams and predictable results for management.
Skilljar is the leading training platform purpose-built for external education. Our enterprise-grade platform gives you all the tools you need to onboard, engage, and retain customers at scale. Skilljar enables your Customer Success teams by helping you scale your training program and proactively educate customers and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.
Starred makes feedback better for everyone, and on a human scale. As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with actionable insights throughout their customer journey. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information.
Acompanhe a integridade dos clientes em tempo real, para aumentar a taxa de conversão e reduzir a rotatividade. Salesmachine gerencia o ciclo de vida do cliente com alertas, notificações para a equipe e sequências de e-mails para acompanhar o risco de integração, avaliação, maiores vendas, rejeição. Salesmachine monitora a saúde e a atividade do cliente, para que você possa se concentrar nos clientes certos no momento certo.
Planhat is a Customer Success Platform focused on making Customer Success simple. Planhat is beautiful and easy to use. It brings all your customer data together in one place, helping you understand user behaviour, create best practice workflows & automate time-sapping tasks. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality & features you would expect in a modern CS Platform. The difference is in the design, usability & speed to implement. Customer success platform that helps bring all customer data together in one place to understand user behavior & improve interactions.
Customer Success - powered by being in the know. Next level visibility on customer activity spanning your organisation's people, processes and systems. Easily see the whole picture and act on what matters most. View a timeline of all customer activity right in your Outlook inbox. Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more. AppsForOps Timeline is a game changing Customer Success software platform.
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Natero ajuda o gerente de sucesso do cliente a evitar a rotatividade, aumentar a expansão da conta e gerenciar mais clientes com facilidade. Natero é a única solução de sucesso do cliente que combina análise preditiva, inteligência do cliente e gestão do fluxo de trabalho em uma plataforma unificada. Essa abordagem unicamente orientada a dados permite que os fornecedores de software B2B gerenciem proativamente o sucesso do cliente e maximizem o valor do tempo de vida do cliente. Poderosa plataforma de gestão do sucesso do cliente para B2B SaaS (software como serviço).
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SmartKarrot is a comprehensive Customer Success Platform. An integrated approach provides data liquidity across Product Success (Onboarding, Adoption, Usage) and Customer Success (Account Health, Touch Point Management and Automated Actions). Product Onboarding & Adoption + Account Health Monitoring + Automated Actions. One integrated platform.
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ClientSuccess is a customer success software platform that helps SaaS executives and their customer success teams retain and grow their existing customer base. ClientSuccess was awarded the SIIA CODiE Award for "Best Customer Success Management Solution" as well as being selected to the Red Herring Top 100. ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base.

da PUG Interactive

(6 avaliações)
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Para grandes comunidades e aplicativos empresariais, o Picnic oferece as soluções de gamificação mais sofisticadas do mundo. Criado em 2008 por veteranos designers de videogames, o Picnic é a escolha de alto desempenho por promover a participação, o reconhecimento, a lealdade e o envolvimento da comunidade. Recursos: missões adaptáveis, equipes, PBL, marcos, níveis, desafios colaborativos, produtos virtuais, desafios de conteúdo, login social, compartilhamento, votação, hub de integração corporativa, minijogos e muito mais. Solução corporativa de grande comunidade criada por designers veteranos de videogames. Envolvimento de alto desempenho, reconhecimento, lealdade.

CXM

da Creedenz Solutions

(5 avaliações)
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CXM is a mid-market CRM+ platform that utilizes Adaptive Data Technology to provide a unified customer vision combined with the best-of-breed workflow automation and real-time visibility. The simplicity of CXM ensures that you spend more time doing what you do best, without sacrificing time or giving up control. CXM is the most flexible CRM systems on the market and gives you unlimited freedom in providing a tailored experience across all business functions. Available as SaaS or On-Premise. Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors
Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology. VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.
Armatic connects support and success teams with every department in the organization for improved customer insights. Customer success and support teams improve NPS scores with Armatic. Solve customer issues quickly! Do you need to issue a refund to a customer, but it requires approval from your success lead? No problem Armatic's workflow process allows for any type of approval rule to quickly resolve customer issues and involve your whole team. Armatic connects support and success teams with every department in the organization for improved customer insights.
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Promoter.io is the most potent & comprehensive tool built to help small and medium businesses measure loyalty & customer sentiment using the Net Promoter Score (NPS). Our platform enables organic growth, customer insights, & understand customer drivers for CloudFlare, Gartner, Gusto, OutdoorVoices, and Lovepop Cards. Drive intelligent decisions across your entire organization with actionable customer feedback & data-driven insights. Get a free trial.
O AppFollow promove uma abordagem holística para a gestão de aplicativos, que ajuda a desbloquear novas oportunidades de negócios e oferece ferramentas viáveis para que as equipes de marketing e suporte obtenham insights e impulsionem o relacionamento com o cliente. Abrangendo todas as áreas-chave, como supervisão de desempenho de dados em tempo real, acompanhamento de concorrentes e benchmarks e otimização de palavras-chave, o AppFollow fornece gestão de avaliações, viabiliza integrações de helpdesk e aprimora o trabalho em equipe. Uma ferramenta para rastrear aplicativos móveis a fim de aumentar a satisfação do usuário, com gestão de avaliações integrada para responder rapidamente aos clientes.
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. The Most Powerful Customer Success Software.
Kilterly is designed to reduce churn and optimize customer success management with easy-to-use tools that provide data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, maximizing customer satisfaction, and enhancing revenue. Kilterly simplifies customer success efforts through data-driven insight, alerts, and automated proactive communication tools.
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
UserIQ helps businesses realize the full value of customer success by equipping teams with the product analytics, customer insights, and user engagement tools needed to fight churn, grow their accounts, and align the entire business around users needs. Centered on customer success.
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MindTouch transforms the product and help content your company already produces into a customer engagement channel. Enrich the customer's record with valuable behavioral data based on the user's interactions with your product content. Create a mobile-ready, SEO optimized site for all of a company's content. MindTouch can double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers & customers into kick-ass product experts. Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support
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SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS). It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers. Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%. SatisMeter identifies unhappy customers in your web and mobile apps, or via email.
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Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
Enterprises turn to NGDATAs Intelligent Engagement Platform to uncover emerging opportunities in customer data and for the orchestration of hyper-relevant experiences. Through an intuitive UI, Marketers & business users gain unprecedented access to internal & external data and an AI-powered suite of capabilities to analyze, predict, and orchestrate dynamic 1:1 experiences across millions of customers in real-time. NGDATA's Intelligent Engagement Platform (IEP) delivers the most relevant real-time interactions in the world.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty. Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
SnapCall replaces all the phone numbers of your website and app with smart calls buttons. It's a smarter way to handle your phone support, focusing it on high value clients and conversations only. SnapCall reduces your phone requests by filtering inbound calls according to specificcriteria, allowing you to get pre-qualified calls full withdataabout the customer and its journey. Reduce your inbound calls by focusing only on high value clients and conversations. Web calls with data.

da Transversal

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Customer self-service software that enables you to manage both online content & correspondence through a single process. Customer self-service software that enables you to manage both online content & correspondence through a single process.

da Kapta

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Key account management platform that provides organizational mapping, collaboration with team members, custom playbooks and templates for your customer success. Customer success software that provides organizational mapping, collaboration with team members, custom playbooks and templates.

da ServiceSource

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Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it. Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it.

da Akita

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Akita connects to 100+ of the leading SaaS tools building one unified view of your customer data. Ensure no customers fall through the cracks with Akita's customizable health scoring system. Define tasks and targets for each step of the customer journey. Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad). Slack notifications and a two-way Salesforce sync keep the entire organization in the loop. A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base.

da Pegasystems

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Pega Customer Service anticipates customer needs, connects customers to the right people and systems, and automates or intelligently guides each step of your interactions, so you can rapidly and continuously evolve your customer service experience. Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

da Strikedeck

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Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools. Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools.

da Boostopia

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Combine all of your customer data so you can manage your support team without guessing or ugly spreadsheets. We help you easily identify and act on the biggest opportunities to increase team productivity, make customers happier, and help your business grow. Improving the customer experience and turning support into a revenue-generating channel for B2C companies.

da eatNgage

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eatNgage facilitates remote business lunch meetings with your prospects or clients through smart automated invitation pages. Providing an all inclusive platform with features like: - One click meeting scheduling synced with your calendar - Campaign management - Invitation tracking - Automated reminders - Real Time notifications - Local Meal delivery - Restaurant E cards - Video Conference - Outlook & Gmail Plugins - Integrations to Marketing Automation - CRM Integration A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages.

da CustomerSuccessBox

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An Actionable Customer Success Platform for B2B SaaS businesses, CustomerSuccessBox enables every Customer Success Manager to manage hundreds of accounts while growing a multi million dollar portfolio. We want to lower the cost of extending success programs. Thereby enabling customers even with lower ARPA or ACV to enjoy the benefits of a success program. Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more.

da Lymbyc

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Lymbyc enables organizations to undertake data discovery and predictive insight generation through a proprietary NLP based querying language that harnesses Artificial Intelligence, thus helping them to take strategic decisions in real-time across enterprise and consumer spaces. It helps improve decision-making in organizations by curating embedded intelligence across all data sources, while tackling enormous amounts of data, organizational silos and information complexity World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time

da Bouncezap

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A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes. A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes.

da Croosing

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Croosing is solving a pain as old as the Internet: Controlling the funnel within your own digital assets. Introducing the ground-breaking SUPERLINK technology for autonomous browsing, Croosing enable website owners to design, automate and execute the best scenarios for their clients across their website, from entry point to the destination goal. Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website.

da CustomerFirst Now

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Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting.

da Vitally

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From subscription analytics to customer success, Vitally provides B2B SaaS companies with a platform to convert trials, measure & grow MRR, reduce churn, and build more successful customers. With Vitally, you no longer need multiple tools just to track your subscription KPIs, trials, and address Customer Success. By unifying your product usage and subscription data, combined with powerful metrics & alerts, we help you tackle churn and build a growing, successful B2B SaaS company. Analytics-focused platform for B2B SaaS companies to measure & optimize trial conversions, subscriptions, and customer success.

da Churnly Technologies

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Artificial Intelligence that predicts which customers you'll lose, and why. Artificial Intelligence that predicts which customers you'll lose, and why.

da INES CRM

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A suite of CRM solutions designed to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company. CRM solutions built to increase sales, optimize customer service, improve marketing performance, and manage contacts of your company.

da ConfirmKit

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User research and customer development platform that helps companies of all sizes to learn from their users. User research and customer development platform that helps companies of all sizes to learn from their users.

da sensedata

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O software de Customer Success do Brasil, usando tecnologia para construir relacionamentos de confiança entre a sua empresa e os seus clientes. Veja o que o uma boa estrutura de Customer Success pode fazer pela sua empresa

da Success4

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AI driven customer success management with built in customer success scores. AI driven customer success management with built in customer success scores.

da Weav

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Weav combats churn uniquely in multiple ways, rather than just from one angle. It's 100% automated and provides the tools you need to fight churn on the fly. Weav helps customers stay with in-app detours to prevent cancels, predicting when they cancel, recover failed payments and more. It's important to understand churn is a symptom of something bigger. The faster you understand why your customers cancel, the sooner you can get to fixing it. Stop trying to fix the sink when the well. Keep the customers you've earned. With our automated features, Weav offers detours to prevent cancels, recovers payments & more.

da ThoughtWoot

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Platform to send NPS surveys and measure your customer' happiness via an easy to install in-product widget. Platform to send NPS surveys and measure your customer' happiness via an easy to install in-product widget.

da DecisionLink

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Software platform that differentiates cost analysis with projected impact reports. Software platform that differentiates cost analysis with projected impact reports.

da Uptick Labs

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Dont just meet your sales and customer success goals. Exceed them. Dont just meet your sales and customer success goals. Exceed them.

da Brightback

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Brightback helps save and retain customers, automatically trigger customer-saving workflows and provide insights on where you need to improve. Brightback helps companies grow revenue by engaging with and saving customers at the point of cancel.

da Incursu

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Plug and play automatic insights to make smarter and faster decisions about customer behavior in your SaaS product. Plug and play automatic insights to make smarter and faster decisions about customer behavior in your SaaS product.