Customer Success Software

Customer Success software helps companies ensure that their clients achieve the outcomes intended by these companies (such as customer retention and satisfaction).

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Gainsight

Gainsight

by Gainsight

(18 reviews)

Our powerful platform was purpose built to turn disparate customer data from multiple sources into insights and action that drive measurable business outcomes for your clients. Gainsight's applications will help you programmatically drive client outcomes across all your customers segments. Our applications include Insights, Feedback, Collaboration, Engagement and Outcomes. Learn more about Gainsight

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue. Learn more about Gainsight

Copper

Copper

by Copper (formerly ProsperWorks)

(313 reviews)

Copper (formerly ProsperWorks CRM) is the #1 CRM for Customer Success G Suite users. Copper CRM seamlessly integrates with G Suite, gets rid of manual data entry, and is super easy to use. If you can use Gmail, you'll know how to use Copper. Join the over 12,000 customers love using Copper and start selling more with the CRM teams love to use, today. Learn more about Copper

Focus on Relationships, Not Records with Copper and Google. The only CRM built for, used by, and recommended by Google. Learn more about Copper

Liveoak

Liveoak

by Liveoak Technologies

(12 reviews)

Use Liveoaks secure conferencing and collaboration platform to engage customers, provide live assistance and complete more digital transactions. Liveoak makes it easier for your remote customers to do business with your organization. Liveoak provides tools for remote customer engagement, onboarding and transactions for the financial services, banking, credit union and insurance industries.The Liveoak conferencing platform recreates the power of a face-to-face interaction for remote customers. Learn more about Liveoak

Keeping the human element in the digital customer experience. Live conferencing + Real-time collaboration + Identity IDV + eSignature Learn more about Liveoak

Five9

Five9

by Five9

(288 reviews)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

Thought Industries

Thought Industries

by Thought Industries

(21 reviews)

The Thought Industries award-winning Customer Learning Platform helps software companies onboard, train, and certify customers on products and services thru online learning. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities. It's a complete end-to-end suite enabling businesses to serve customers across the entire lifecycle. Learn more about Thought Industries

The Thought Industries' Customer Learning Platform helps software companies onboard, train, and certify customers thru online learning. Learn more about Thought Industries

Front App

Front App

by Front

(83 reviews)

Front is the customer success software for happy customers and happy teams. With Front, you can manage all your customer conversations in one place ¿ email, group email like [email protected], SMS text message, live chat, and more. Access Salesforce or CRM data directly in your inbox, so you have the context you need to reply, and your apps instantly stay up-to-date. Give personalized responses with email templates and mail merge. Learn more about Front App

Front is the customer success software that brings email, group email like [email protected], SMS texts, live chats and more in one inbox. Learn more about Front App

Userlane

Userlane

by Userlane

(5 reviews)

Userlane helps you improve your UX and CX with interactive and personalized guidance, and engagement analytics. Create personalized user journeys that make users love your software while reducing friction, frustration and churn. Unleash the full potential of your product, boost engagement and feature adoption. Learn more about Userlane

User onboarding automation and optimization for a great CX which leads to higher conversion, engagement & retention without any coding. Learn more about Userlane

NiceJob

NiceJob

by NiceJob

(40 reviews)

----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer loyalty + create advocates by getting them to recommend you to all their friends via online reviews. Like referrals only 1000x better. See who your biggest fans are + identify and nurture opportunities for repeat business & upsells. No contracts, 14-day free trial, then just $75/month. ----> Learn more at get.nicejob.co <---- Learn more about NiceJob

----> The easiest way to increase customer loyalty + create advocates. Identify & nurture repeat sales opportunities. Try it free! Learn more about NiceJob

Picnic

Picnic

by Pug Pharm Productions

(5 reviews)

Since 2008, our award-winning Picnic platform remains the world's most advanced system created by experienced video game designers to drive community participation, recognition, loyalty and engagement. Picnic includes a full suite of enterprise gamification and activity modules including individual and team quests, points, badges, leaderboards, levelling, collaboration, competition, item gameplay, collection challenges, and social experience such as social login, sharing, voting, and more. Learn more about Picnic

The only gamification platform created by experienced video game designers to drive community engagement, recognition, and loyalty. Learn more about Picnic

AppsForOps Timeline

AppsForOps Timeline

by AppsForOps

(16 reviews)

Customer Success - powered by being in the know. Next level visibility on customer activity spanning your organisation's people, processes and systems. Easily see the whole picture and act on what matters most. View a timeline of all customer activity right in your Outlook inbox. Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more. Learn more about AppsForOps Timeline

AppsForOps Timeline is a game changing Customer Success software platform. Learn more about AppsForOps Timeline

Agile CRM

Agile CRM

by Agile CRM

(275 reviews)

Agile CRM Customer Success Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Gainsight

Gainsight

by Gainsight

(18 reviews)

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue.

Gainsight turns data points into an actionable strategy for customer success, allowing you to increase retention and expand revenue.

Totango

Totango

by Totango

(7 reviews)

Totango is a customer success platform that drives action and focus for teams and predictable results for management.

Totango is a customer success platform that drives action and focus for teams and predictable results for management.

CXM

CXM

by Creedenz Solutions

(5 reviews)

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors

Dynamic and Flexible CRM+ solution that can adapted to meet your growing business needs faster and for less than all other vendors

MindTouch

MindTouch

by MindTouch

(1 review)

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support

Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support

Skilljar

Skilljar

by Skilljar

(13 reviews)

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.

Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training.

ClientSuccess

ClientSuccess

by ClientSuccess

(4 reviews)

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base.

ClientSuccess is a customer success software platform that helps SaaS companies retain and grow their customer base.

Cloud Call Center

Cloud Call Center

by 3CLogic

(47 reviews)

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

Natero

Natero

by Natero

(2 reviews)

Data-Driven Customer Success Management platform for B2B SaaS.

Data-Driven Customer Success Management platform for B2B SaaS.

CustomerGauge

CustomerGauge

by CustomerGauge

(1 review)

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.

UserIQ

UserIQ

by UserIQ

(2 reviews)

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.

UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.

Bolstra

Bolstra

by Bolstra

(1 review)

An agile customer success management platform built to help companies plan, manage and engage with their customers.

An agile customer success management platform built to help companies plan, manage and engage with their customers.

ChurnZero

ChurnZero

by ChurnZero

(50 reviews)

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!

VeriShow

VeriShow

by HBR Labs

(5 reviews)

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.

Planhat

Planhat

by Planhat

(8 reviews)

Customer Success can be chaotic. Simplify your work, save time and build value with Europe's leading Customer Success platform.

Customer Success can be chaotic. Simplify your work, save time and build value with Europe's leading Customer Success platform.

Taskfeed

Taskfeed

by Tapply

(18 reviews)

Customer Onboarding Project Management for Salesforce

Customer Onboarding Project Management for Salesforce

Pega Customer Service

Pega Customer Service

by Pegasystems

(0 reviews)

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

Preferred Patron Loyalty

Preferred Patron Loyalty

by Preferred Market Solutions

(70 reviews)

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Exceed

Exceed

by Intellum

(15 reviews)

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market.

Intellum's Exceed LMS is the first Open Asset Learning Management System on the market.

Amity

Amity

by Amity

(4 reviews)

The Most Powerful Customer Success Software.

The Most Powerful Customer Success Software.

Akita

Akita

by Akita

(1 review)

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base.

A full-featured Customer Success Management platform that helps you reduce churn and increase revenue from your existing customer base.

Magentrix Customer Success

Magentrix Customer Success

by Magentrix

(23 reviews)

Magentrix Customer Success increases engagement, productivity and revenues. Deliver superior customer service while reducing costs.

Magentrix Customer Success increases engagement, productivity and revenues. Deliver superior customer service while reducing costs.

UXPressia

UXPressia

by UXPressia

(23 reviews)

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.

Starred

Starred

by Starred

(15 reviews)

Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.

STAMP

STAMP

by Stonegate Advisors

(3 reviews)

Customer success platform that helps you systematically obtain the voice of the customer.

Customer success platform that helps you systematically obtain the voice of the customer.

Forest Admin

Forest Admin

by Forest

(1 review)

The universal back office that helps companies execute fast and at scale, with no time wasted on internal tools developed in-house.

The universal back office that helps companies execute fast and at scale, with no time wasted on internal tools developed in-house.

UserGuiding

UserGuiding

by Ynot Partners

(1 review)

Helps companies improve product adoption by designing interactive guides and help pages without coding.

Helps companies improve product adoption by designing interactive guides and help pages without coding.

Prescience for Self-Service

Prescience for Self-Service

by Transversal

(0 reviews)

Customer self-service software that enables you to manage both online content & correspondence through a single process.

Customer self-service software that enables you to manage both online content & correspondence through a single process.

Strikedeck

Strikedeck

by Strikedeck

(0 reviews)

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools.

Customer success platform with real-time customer segmentation and prioritization, playbooks, and customer success planning tools.

Appuri

Appuri

by Appuri

(0 reviews)

Retention prediction solution built to capture customer activity and analyse behavior applying ad hoc analytics and machine learning.

Retention prediction solution built to capture customer activity and analyse behavior applying ad hoc analytics and machine learning.

Boostopia

Boostopia

by Boostopia

(0 reviews)

Improving the customer experience and turning support into a revenue-generating channel for B2C companies.

Improving the customer experience and turning support into a revenue-generating channel for B2C companies.

eatNgage

eatNgage

by eatNgage

(0 reviews)

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages.

A solution facilitating remote business lunch meetings with your prospects or clients through smart automated invitation pages.

visitorM

visitorM

by visitorM

(0 reviews)

Our solution delivers the tools you need to streamline processes while tracking their impact on customer experiences.

Our solution delivers the tools you need to streamline processes while tracking their impact on customer experiences.

CustomerSuccessBox

CustomerSuccessBox

by CustomerSuccessBox

(0 reviews)

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more.

Actionable customer success platform for B2B SaaS. Drive product adoption, reduce churn, manage CSM portfolio, increase LTV & more.

Lymbyc

Lymbyc

by Lymbyc

(0 reviews)

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time

World's first Virtual Analyst that is available to business users 24*7 and can answer simple/complex data related queries in real time

ReplayMonster

ReplayMonster

by Bouncezap

(0 reviews)

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes.

A tool that records user session on the browser on client's website. This helps further product improvement and for analysis purposes.

SnapCall

SnapCall

by seampl

(0 reviews)

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience.

Replace phone numbers from your websites & apps with a button. Enrich call with contextual user's data and improve customer experience.

SUPERLINK

SUPERLINK

by Croosing

(0 reviews)

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website.

Ensure clients satisfaction and achieve your business objectives - by executing the best scenarios across your website.

Vitally

Vitally

by Vitally

(0 reviews)

Analytics-focused platform for B2B SaaS companies to measure & optimize trial conversions, subscriptions, and customer success.

Analytics-focused platform for B2B SaaS companies to measure & optimize trial conversions, subscriptions, and customer success.

Kilterly

Kilterly

by Kilterly

(0 reviews)

Kilterly simplifies customer success efforts through centralized data insight and automated communication tools.

Kilterly simplifies customer success efforts through centralized data insight and automated communication tools.

Churnly

Churnly

by Churnly Technologies

(0 reviews)

Artificial Intelligence that predicts which customers you'll lose, and why.

Artificial Intelligence that predicts which customers you'll lose, and why.