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O Halp é uma solução de tíquetes com conversação para as equipes de operações internas modernas atribuírem, priorizarem, acompanharem e responderem às solicitações do Slack em uma interface baseada em mensagens.
O Halp é uma solução de tíquetes com conversação para as equipes de operações internas modernas atribuírem, priorizarem, acompanharem e responderem às solicitações do Slack em uma interface baseada em mensagens. As empresas que usam o Halp obtêm tempos de resposta mais rápidos, equipes de suporte operacional mais produtivas e funcionários mais satisfeitos.
O Halp funciona como um sistema de tíquetes independente ou se integra diretamente ao Zendesk, Jira, ServiceNow e outros sistemas de tíquete herdados.
O Halp é uma solução de tíquetes com conversação para as equipes de operações internas modernas atribuírem, priorizarem, acompanharem e responderem às solicitações do Slack em uma interface baseada...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Comprehensive coaching platform for public schools to create detailed records of their coaching effort.
Comprehensive coaching platform for public schools to capture data and reporting. Focus on coaching and growth with a seamless, real-time coaching experience for both coach and coachee. Use customizable report and educator growth portfolios to quickly find and analyze growth patterns. Celebrate growth with badges and microcredentials and transform daily practice with professional learning standards and growth indicators. Personalize support with thousands of professional learning resources.
Comprehensive coaching platform for public schools to capture data and reporting. Focus on coaching and growth with a seamless, real-time coaching experience for both coach and coachee. Use...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Bring your technicians and experts together to solve problems faster and more effectively.
Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR collaboration tools with real-time video communications to connect a field technician with an expert so that they can both see and discuss the situation at hand.
Discover augmented reality-based remote assistance and quickly scale problem-solving guidance, support, and expertise to your factory operations and service teams. Vuforia Chalk combines advanced AR...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Mavenoid enables business to provide remote product support to customers, from installing the product, to using it and troubleshooting.
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid automates all types of technical support for any product with a chatbot.
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
MDM solution for Android devices with remote control and device data tracking.
AirDroid Business is a one-stop solution for Mobile Device Management to secure your Android devices, along with remote control and location tracking features.
It helps business, service providers or IT professionals to remotely access, control, secure, and manage these devices in large quantities through a centralized approach.
AirDroid Business is a one-stop solution for Mobile Device Management to secure your Android devices, along with remote control and location tracking features.
It helps business, service providers...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Learning Management System (LMS) designed to organize, deploy and track web-based training content.
WBT Manager is a Learning Management System designed to organize, deploy and track web-based training content. Using WBT Manager to manage your web-based training, you can build your courses from reusable modules of web-enabled learning content or import any SCORM 1.2 or AICC-compliant web-based course, register and enroll your students, set up certification classes, track student progress through courses and certification classes as well as support instructor-led training and proctored exams.
WBT Manager is a Learning Management System designed to organize, deploy and track web-based training content. Using WBT Manager to manage your web-based training, you can build your courses from...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
80legs
(0)
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
80legs gives you access to a massive web crawling platform that you can configure to meet your web scraping needs.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
It is a web based remote support solution for enterprises and SMBs across industries, helping improve efficiency for IT support teams.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access to your PC to fix any glitches that come your way. The best part? You don't even need to be at your computer. Always-on service means that your computer can be accessed while it is unattended as well as attended, without disturbing the user.
Proxy's new Pro 8 remote access software allows for remote access of computers, ensuring the safety and security of your computer. With remote access, a properly authorized technician is given access...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Our goal is to provide an online ordering solution for restaurant owners. We design a website for you. Contact us to find out more!
iOrderFoods.com goal is to provide an online ordering solution for restaurant owners. We design a website for you, as well as upload your menu, all you have to do is approve the website and your website can start taking orders for you! We don't take a portion of every order like other companies, we have a flat rate monthly. Contact us to find out more information!
iOrderFoods.com goal is to provide an online ordering solution for restaurant owners. We design a website for you, as well as upload your menu, all you have to do is approve the website and your...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
BitMeeting
(0)
Platform for managing online events, virtual meetings with advanced administrative, reporting, collaborative and interactive features
Innovative video communication platform, created by CLIO Srl ideal for the management of "qualified virtual meetings / classrooms" in synchronous mode (Conference and Streaming) in total safety, tracking of decisions and reporting of events with automatically generated digital report.
Recording of the sessions for an asynchronous / repeatable use.
Based on WebRTC and Cloud technology that does not require software or hardware installation outside of a simple browser and a broadband connect.
Innovative video communication platform, created by CLIO Srl ideal for the management of "qualified virtual meetings / classrooms" in synchronous mode (Conference and Streaming) in total safety,...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
CT-Assist
(0)
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
HelpWire
(0)
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Web-based solution that provides customer service through live video, recording, collaboration, annotation and more.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Collaboration tools for your website, software or app.
Median offers a type of screen share application known as cobrowsing. Cobrowsing is when 2 or more people join the same browser session. Much like screen share, but without the need for downloads, installs or invites. With Median you can screen share with anyone on your site with just 1 click.
Median offers a type of screen share application known as cobrowsing. Cobrowsing is when 2 or more people join the same browser session. Much like screen share, but without the need for downloads,...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
The purely software-based HOB X11Gate ensures secure and bandwidth-optimized access to Linux/Unix systems using the RDP protocol.
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response times. Server farms can be easily constructed due to remote access sessions for many users.
Freeware for private users
Please note: After installation, a software key is required. To receive it, please send an e-mail with the subject "Free X11Gate" to [email protected] .
Remote access via the RDP protocol; HOB X11Gate uses the RDP protocol for remote access and converts the native X protocol accordingly, which reduces the bandwidth used and shortens the response...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Mobile-first RMM SaaS. Monitor and manage all your servers and networks using your phone.
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active Directory, Windows Administration, VMware, Hyper-V, Xenserver, Office 365, Google Apps and Microsoft Exchange all support. SSH, Telnet, VNC, RDP, ARD as well.
Remote Monitoring and Management software as a service for MSPs and IT departments. Monitor and manage all your servers and networks using your IOS device, Android device or our web app. Active...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Remotely
(0)
Remote support management solution that helps businesses monitor remote desktops for hardware failures, network issues, and malware.
Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring, automation/scripting, anti-virus and more. Offers various additional features such as customer database & ticketing system, billing and PSA with Direct Debit integration, etc. A complete software solution for any I.T. support company or department.
Remote access, support & monitoring management solution that lets businesses connect & manage remote devices, applications and more. Features include remote access, remote monitoring,...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Built to power efficient Incident Resolution, our Remote Support software integrates SCCM features into your Service Desk.
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote support apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution.
Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Managed Workplace is a security-centric remote monitoring and management (RMM) tool.
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack. With Managed Workplace, MSPs can create comprehensive multi-layered security service offerings and deliver them profitably and efficiently. Further, they can easily demonstrate their value with detailed reporting.
Managed Workplace is the first RMM tool to include a built-in security assessment. The platform enables MSPs to quickly assess customers networks, deliver multi-layered security, monitor anomalies,...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
pcvisit
(0)
Solving IT problems becomes a matter of the heart with pcvisit software.
Our remote support software is secure and highly available.
Solving IT problems becomes a matter of the heart with pcvisit software. Our remote support software is secure and highly available.
Solving IT problems becomes a matter of the heart with pcvisit software. Our remote support software is secure and highly available.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Record, track & report incidents with this web based help desk software.
Record, track & report incidents with this web based help desk software.
Record, track & report incidents with this web based help desk software.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Coview
(0)
Empower your support team with real-time customer screen sharing, screen capture and automatic code-level info logging
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews cobrowsing feature allows your support staff to connect instantly to your customers browser and guide them on their own screen. Coviews debugging feature collects full code-level info and helps you solve more technical issues effortlessly. All this with no downloads or redirects for your user!
Frustration-free customer support for your web app. Coview lets your users easily capture their browser screen (with a screenshot or video) to show you where theyre running into problems. Coviews...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
A cloud-based platform for automated computer system management, monitoring, and remote access.
A cloud-based platform for automated computer system management, monitoring, and remote access.
A cloud-based platform for automated computer system management, monitoring, and remote access.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
TechSee
(0)
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Provides an intelligent visual platform that receives inputs from any customer service channel.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Channel.me
(0)
Compartilhamento de tela da Internet sem download para equipes de vendas e suporte.
O Cobrowsing ajuda você a dar suporte aos visitantes do seu site, assim como a TI lhe dá suporte remotamente no seu computador.
O Cobrowsing ajuda você a dar suporte aos visitantes do seu site, assim como a TI lhe dá suporte remotamente no seu computador.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
imMail
(0)
AI enabled instant messaging & video productivity platform.
AI enabled instant messaging & video productivity platform.
AI enabled instant messaging & video productivity platform.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Hallway
(0)
Schedules breaks for your teams to connect in timed video chat "break rooms".
Schedules breaks for your teams to connect in timed video chat "break rooms".
Schedules breaks for your teams to connect in timed video chat "break rooms".
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
EVAN360
(0)
We are focused on transforming the way we think about connecting students to the resources they need to succeed.
Higher education institutions have comprehensive services designed to enable student success. However, students are often navigating uncharted territory when it comes to accessing these services. There’s friction in the process of finding support, which breeds frustration and creates barriers to academic success in the long run. At EVAN360, we have developed a way for students to connect with the right person to get answers quickly so they can focus on achieving academic success.
Higher education institutions have comprehensive services designed to enable student success. However, students are often navigating uncharted territory when it comes to accessing these services....
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
A solution without installation which makes it possible to assist users, customers or technicians remotely through video assistance.
With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an advisor or an expert who has direct visual access to the problem, as well as on site. During the video interaction, the advisor can use collaborative tools to highlight elements, give instructions to the customer, transmit files or documentation to reach a faster and more efficient resolution.
With a single click, the solution gives the possibility of sending an invitation by SMS or email to a customer or an user. Thanks to the link received, the user shares the smartphone camera with an...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
SimpleHelp
(0)
Comprehensive remote support solution for your business or organization.
A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available.
Remote Lab Access is designed specifically for Higher Ed. customers wishing to provide lab access to students remotely.
A single solution for Remote Control, Remote Support and Access, Remote Work and Lab Access. License by concurrent remote control sessions or by FTE (Full Time Employee) site license available....
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Radmin
(0)
Remote access solution that enables professionals to access and control one or more remote computers.
Remote access solution that enables professionals to access and control one or more remote computers.
Remote access solution that enables professionals to access and control one or more remote computers.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
tele-LOOK
(0)
Cost-effective immediate help via smartphone.
Cost-effective immediate help via smartphone.
Cost-effective immediate help via smartphone.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Remote desktop solution that helps businesses transfer files across devices, record sessions, and monitor remote systems.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
VoIP solution that helps businesses with load balancing, graphical monitoring, call distribution, video surveillance, and more.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
SPACE1
(0)
SPACE1 is the worlds first virtual collaboration product combining AR and AI to support technicians operating on field.
SPACE1 is the worlds first FSM collaboration product combining Augmented Reality with Artificial Intelligence and Machine Learning to empower field technicians to perform their activities, using head-mounted displays and wearable devices. By also providing advanced digital work instructions and Knowledge Management features, SPACE1 ultimate goal is boosting both quality and productivity standards, while driving continuous improvement across the organization.
SPACE1 is the worlds first FSM collaboration product combining Augmented Reality with Artificial Intelligence and Machine Learning to empower field technicians to perform their activities, using...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Livecare Support is a remore support software allows you to easily control PCs, servers and mobile devices.
Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form
Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
AssistBox
(0)
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries.
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries. It has video conference, authentication, OCR, NFC, chatbot, and remote mobile device control features. Using those features, experts can give service from wherever they are and customers get service whenever they want.
AssistBox is an online communication platform for providing remote support in the finance, insurance, retail, healthcare industries. It has video conference, authentication, OCR, NFC, chatbot, and...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Support the resolution of incidents in real-time and problems registered at the service desk, guaranteeing attention in the service.
Support the resolution of incidents in real-time and problems registered at the service desk, guaranteeing attention in the service.
Support the resolution of incidents in real-time and problems registered at the service desk, guaranteeing attention in the service.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
GlarAssist
(0)
Produto local
Produto local
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
GlarAssist is visual remote assistance solution that connects teams through a group video call, chat, and augmented reality annotations
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
InfoCision
(0)
InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services.
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in and enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings and simulations, measure quality, motivate staff, and integrate SMS self-service options.
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, and increase customer...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Jetdocs
(0)
No-code portal that serves as the front-end for every internal request.
Jetdocs is a no-code portal that serves as the front-end for every internal request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates that employees can navigate to and complete, which are then fast tracked to the right person on the right team for resolution or reassignment.
Jetdocs is a no-code portal that serves as the front-end for every internal request. Any business unit (IT, Legal, HR, Finance etc.) can set up their own workflow templates that employees can...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
RemSupp
(0)
RemSupp is a remote support software, which enables helping your customer via remote session.
RemSupp is a remote support software, which enables helping your customer via remote session.
RemSupp is a remote support software, which enables helping your customer via remote session.
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
PC-Duo
(0)
PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises.
PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises. The PC-Duo architecture is uniquely suited to organizations requiring remote control of computers in security-sensitive and mission critical environments. PC-Duo is ideal for secure remote support of conventional PCs, thin client devices and virtualized desktops (VDI) environments.
PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises. The PC-Duo architecture is uniquely suited to organizations requiring remote control of computers in...
Recursos
- Bate-papo em tempo real
- Ferramentas de diagnóstico
- Compartilhamento de tela
- Gravação de sessão
- Compartilhamento de arquivos
Guia de Compra de Programas de Assistência Remota
Índice
O que são programas de assistência remota?
Programas de assistência remota permitem que os profissionais de TI forneçam suporte remoto por computador a clientes e usuários de rede internos. Ao utilizar ferramentas como compartilhamento de tela e chat de texto, a equipe de suporte de TI pode auxiliar usuários nas questões de suporte técnico como se estivessem sentados à mesma estação de trabalho ou dispositivo móvel que o usuário final. As sessões de assistência remota podem então ser gravadas em sua totalidade para serem usadas depois para fins de conformidade, treinamento ou atendimento ao cliente.
Os benefícios dos programas de assistência remota
- Melhoria no atendimento ao cliente: ao colocar o cliente e o especialista em TI no mesmo espaço virtual, os programas de assistência remota permitem que as empresas reduzam o tempo de resposta necessário para solucionar problemas de atendimento ao cliente. Os programas de assistência remota também utilizam registro de chamadas, geração de pesquisa do cliente e integração com software CRM para fornecer e registrar dados críticos de atendimento ao cliente.
- Ferramentas de treinamento avançadas: a maioria dos programas de assistência remota oferece um recurso de gravação de sessão. Ao permitir a gravação de toda a transação de suporte ao cliente, a equipe pode ser treinada para possíveis sessões de solução de problemas usando exemplos reais de como as instâncias de atendimento ao cliente devem ou não ser abordadas.
- Suporte de TI interno: os programas de assistência remota também permitem que sua equipe de TI dê suporte aos funcionários internos. Ao permitir o acesso a dispositivos móveis e desktops em sua organização, a equipe de TI pode instalar, identificar e solucionar problemas e atualizar o software de forma remota. Especialistas em TI também podem usar o controle de desktop remoto para treinar usuários sobre como usar aplicativos vitais para a operação da sua organização.
Recursos típicos dos programas de assistência remota
- Controle/acesso remoto: permita que a equipe de suporte controle as telas dos clientes remotamente.
- Compartilhamento de telas: compartilhe a visão atual da tela de um cliente com outros usuários remotos.
- Chat em tempo real: permita que usuários conversem com clientes remotos e outros usuários.
- Compartilhamento de arquivos: transfira arquivos entre dispositivos remotos durante as sessões de suporte.
- Gravação de sessões: grave sessões de chat e suporte ativas para auditoria e treinamento.
- Ferramentas diagnósticas: permita que o pessoal do suporte acesse as informações do sistema de um cliente, por exemplo, configurações de hardware e software.
O diretório de programas de assistência remota permite filtrar por recursos, para você visualizar apenas as opções mais adequadas às necessidades de seu negócio, ajudando a reduzir o número de softwares de sua lista.
O que levar em consideração ao comprar programas de assistência remota
- Assistência remota ou acesso remoto: ainda que muitas ofertas de programas de assistência remota forneçam ferramentas para comunicar-se diretamente com o usuário final ou o cliente, outras são exclusivamente criadas para que a equipe de TI possa controlar remotamente computadores e dispositivos móveis para manutenção do software e hardware da sua organização. Nesses casos, os recursos de atendimento ao cliente como chat em tempo real e gravação de sessões podem incorrer custos adicionais.
- Preocupações com a segurança: dependendo do tipo de informação sendo compartilhada via aplicativos de suporte remoto, é importante considerar padrões do setor para o que pode ou não ser compartilhado entre usuários. Usar um recurso de compartilhamento de desktop pode violar os regulamentos de privacidade pessoal ou empresarial, já que poderia expor inadvertidamente dados entre quem compartilha a tela e quem a visualiza remotamente.
- Integração com gestão do relacionamento com o cliente (CRM na sigla em inglês): muitas ofertas de CRM atualmente têm funcionalidade de suporte ao cliente integrada que permite que a equipe de suporte comunique-se diretamente com clientes via janelas de chat e grave essas transações como parte de uma transação de atendimento ao cliente. Em muitos casos, essa funcionalidade pode eliminar a necessidade de programas de assistência remota.
Tendências relevantes dos programas de assistência remota
- Os programas de assistência remota dependerão cada vez mais da inteligência artificial (IA) e do aprendizado de máquina para automatizar o atendimento ao cliente: a IA já está sendo usada na comunicação com usuários por meio de chatbots automatizados. Considerando-se que 68% das pequenas empresas adotarão IA de alguma forma nos próximos anos, espera-se ver uma expansão de sua função no espaço dos programas de assistência remota. Não só veremos a IA interagindo com clientes para diagnosticar sintomas de serviço, mas também acessando dispositivos remotos para solucionar problemas automaticamente de modo mais eficiente.
- Funcionários remotos significam suporte remoto: empregadores e funcionários estão cada vez mais vendo os benefícios de se trabalhar remotamente. Consequentemente, os próximos anos verão mais e mais empresas de todos os tamanhos mudando para um local de trabalho descentralizado, trazendo novos desafios para o setor de assistência remota. As empresas precisam continuar a encontrar maneiras seguras de dar suporte à força de trabalho móvel que se tornou mais dependente do uso de aplicativos integrados vitais para o funcionamento de uma organização.