Programas de Serviço de TI
Programa de serviço de TI: os produtos dessa categoria ajudam provedores de serviços de TI a vender, implementar, entregar e cobrar serviços, automatizando serviços de campo e gestão técnica. Geralmente são compatíveis com ITIL, flexíveis e personalizáveis e são desenvolvidas para permitir que as organizações se concentrem na prestação de serviços, enquanto reduzem despesas gerais. Para soluções de software relacionadas, consulte software de expedição de serviço e software de gerenciamento de serviços do campo.
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Classificação do produto
- Celular - Android nativo (39)
- Celular - iOS nativo (38)
- Instalado - Mac (25)
- Instalado - Windows (54)
- Nuvem, SaaS, web (83)
- Catálogo de serviço (45)
- Geração de relatórios de atendimento (59)
- Gerenciamento de configuração (43)
- Gestão de ativos de TI (71)
- Gestão de contratos (48)
- Gestão de incidentes (61)
- Gestão de lançamento (41)
- Gestão de tíquetes (58)
- Gestão do conhecimento (55)
- Portal de autoatendimento (65)
O Freshservice é uma central de serviços online da ITIL com um novo toque. A ferramenta proporciona uma experiência nova ao usuário, além de poderosos recursos de gestão de tíquetes e ativos, como a descoberta automática de novos recursos, a poderosa gestão de configurações e a análise de impacto aprimorada. Processar solicitações de serviços e gerenciar incidentes é simples e intuitivo. Gestão de problemas, mudanças, liberações e conhecimento estão entre os outros recursos que tornam o Freshservice um ajuste perfeito para as necessidades de TI da organização. Saiba mais sobre o Freshservice Central de serviços online da ITIL que ajuda a gerenciar a infraestrutura de TI, menos as complicações. Saiba mais sobre o Freshservice
O RMM de infraestrutura de rede do Auvik oferece a fornecedores de serviços gerenciados a visibilidade da rede e a eficiência do processo de que precisam para impulsionar a lucratividade dos serviços de rede. O software baseado na nuvem oferece uma percepção sem precedentes das redes dos clientes e automatiza tarefas complexas e demoradas para que você possa dimensionar sua prática de maneira eficaz. Ao proporcionar visibilidade e dados práticos sobre a infraestrutura de rede, o Auvik é um excelente complemento para os sistemas tradicionais de RMM que se concentram em servidores e endpoints. Saiba mais sobre o Auvik for MSPs O software de operações de rede baseado na nuvem Auvik oferece aos fornecedores de serviços gerenciados uma percepção sem precedentes das redes de clientes e automatiza tarefas complexas. Saiba mais sobre o Auvik for MSPs
Atingir altos níveis de atendimento ao cliente enquanto gerencia operações complexas de TI é fundamental para qualquer organização. É por isso que foi criada uma solução de gestão de serviços de TI intuitiva e colaborativa que se integra de forma transparente à beleza flexível do fluxo de trabalho inteligente, painéis perspicazes e visualizações imediatas. Combinado com poderosas ferramentas de gestão de ativos, o Navigator é uma solução completa de gestão da TI. Saiba mais sobre o Alloy Navigator O Alloy Navigator é uma solução real projetada para clientes do mundo real, construída por pessoas de TI do mundo real como você. Saiba mais sobre o Alloy Navigator
O Total Network Inventory 3 fornece ferramentas poderosas para estoque de software e gestão de licenças. Apresentando o módulo de gestão de ativos de software. Todo o software dos dispositivos Windows e Mac OS é reunido em um único local com recursos abrangentes de pesquisa e filtragem. Navegue, organize e descubra o software e instalações, marque itens importantes, atribua tags, adicione comentários e muito mais. Saiba mais sobre o Total Network Inventory O Total Network Inventory 3 fornece ferramentas poderosas para inventário de software e gestão de licenças. Apresentando o módulo de gestão de ativos de software. Saiba mais sobre o Total Network Inventory
O Jira Service Desk é classificado como o software de ITSM n.º 1 mais popular e acessível. Construído com base no Jira Software da Atlassian, o Jira Service Desk tem tudo o que as equipes de TI precisam, incluindo regras de automação, SLAs, geração de relatórios em tempo real e processos certificados por ITIL, como gestão de incidentes, problemas e gestão de mudanças. Ofereça um ótimo serviço, a uma fração do custo e tempo de preparação dos concorrentes. Saiba mais sobre o Jira Service Desk O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês. Experimente grátis: https://www.atlassian Saiba mais sobre o Jira Service Desk
Uma solução criptografada e eficiente de gestão de senhas e credenciais criada para fornecedores de serviços gerenciados, oferecendo injeção de credenciais, geração de relatórios, auditoria, automação de alteração de senhas e documentação privilegiada de clientes para agilizar o dia dos técnicos ao fornecer a documentação essencial na ponta dos dedos, padronizar a entrega de serviços e agilizar a resolução de problemas. Saiba mais sobre o SolarWinds Passportal Proteção de senha criptografada, integrada, automatizada e baseada na nuvem para armazenar, gerenciar e recuperar credenciais e conhecimento dos clientes. Saiba mais sobre o SolarWinds Passportal
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Saiba mais sobre o ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Saiba mais sobre o ServiceDesk Plus
O Wrike é um software de gestão de trabalho online que ajuda a equipe a agilizar as solicitações de bugs recebidas com formulários integrados, atribuir automaticamente as equipes corretas e acompanhar o progresso em cronogramas ou painéis kanban. Com o Wrike, você poderá criar e delegar tarefas, acompanhar prazos, visualizar os planos no gráfico de Gantt e compartilhar relatórios. O Wrike também oferece recursos avançados, como fluxos de trabalho personalizados, segurança avançada, acesso restrito a dados e muito mais. A resposta perfeita para equipes com mais de 20 pessoas. Saiba mais sobre o Wrike Agilize as solicitações recebidas, acompanhe o progresso do trabalho e gerencie os projetos de TI com o Wrike. A resposta perfeita para equipes com mais de 20 pessoas. Saiba mais sobre o Wrike
O HarmonyPSA é compatível com todo o ciclo de vida do negócio, desde a geração de leads até a renovação de contratos. Foi criado e construído especificamente para empresas de software e serviços, automatizando funções de negócios em uma única plataforma na nuvem em qualquer dispositivo. Saiba mais sobre o HarmonyPSA A última geração da ferramenta PSA. Pacote completo de automação de serviços profissionais para empresas de software e serviços. Saiba mais sobre o HarmonyPSA
A Zendesk desenvolve software de suporte técnico para melhorar os serviços de TI e o relacionamento com o cliente. Seus produtos permitem que as empresas sejam mais confiáveis, flexíveis e escaláveis. Eles ajudam a melhorar a comunicação e dão sentido a enormes quantidades de dados. Acima de tudo, eles trabalham juntos para ajudar a transformar as interações em relacionamentos duradouros. Mais de 200.000 empresas, como Uber, Groupon, Box, Airbnb e Disney, estão usando o Zendesk para reduzir os custos de suporte e aumentar a produtividade e a satisfação do cliente. O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
O mHelpDesk é uma solução fácil e poderosa para o seu negócio de TI, automatizando tudo, desde o primeiro contato com o cliente até o pagamento. Os clientes recebem ferramentas móveis e online incomparáveis em desempenho, confiabilidade e funcionalidade. As melhores ferramentas estão reunidas em um pacote extremamente fácil de usar e acessível, que não requer grandes investimentos iniciais. E os especialistas internos em produtos colocam você em funcionamento imediatamente. O software de serviço de TI mais rápido, mais fácil e de maior valor para automatizar tudo, desde o primeiro contato com o cliente até o pagamento.
O Samanage une funcionários em todo o mundo, permitindo que as empresas gerenciem e automatizem uma ampla variedade de processos e tarefas de central de serviços. Serviço de TI com o suporte da inteligência artificial, ele agiliza o roteamento de tíquetes, oferece soluções inteligentes sugeridas e garante que o Help desk possa se concentrar em projetos de imagens maiores em vez de tarefas repetitivas. Construído com as melhores práticas de ITIL, você pode obter resoluções de tíquetes mais rápidas, melhore os SLAs e, ao mesmo tempo, forneça serviços de TI de maneira simples, inteligente e significativa. O Samanage torna o serviço de entrega de TI perfeita, permitindo que você simplifique e automatize tarefas e processos com o poder da inteligência artificial!
Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now. Real-time monitoring, email alerts, monitor multiple devices in one dashboard, easy-to-use for Windows and Linux servers & switches.
O LogMeIn Central é uma solução de gerenciamento de endpoint poderosa e fácil de usar, que permite aos profissionais de TI monitorar, gerenciar e proteger de maneira eficaz sua infraestrutura de endpoint. Independentemente de você ter funcionários remotos ou endpoints espalhados por todo o mundo, o LogMeIn Central oferece às organizações de TI velocidade, flexibilidade e as informações necessárias para aumentar a produtividade, reduzir custos de TI e reduzir riscos. Gerenciamento simplificado de endpoint para desktops, servidores e notebooks.
See for yourself why thousands of MSPs seeking greater profitability and small IT Departments needing to do more with less use Kaseya VSA IT service software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Start your free trial to proactively manage and control IT assets and applications remotely, easily, and efficiently. Thousands of MSPs and small IT Departments use Kaseya VSA IT service software to automate IT. Start your free trial today!
Made for companies that sell, service, and support technology, ConnectWise Manage can help you standardize service workflows, automate communication with customers and even recurring tasks. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. ConnectWise Manage helps you distinguish yourself from the competition by offering proactive, business-focused technology services.
Vivantio offers leading, flexible service management software that meets the demands of any service teams across an organization without being cost- or growth-restrictive. Our platform is ideal for mid-size companies and smaller business with a growth trajectory across a multitude of industries. By centralizing service management operations, companies can reduce licensing costs, improve inter-departmental efficiencies, share knowledge and centralize management reporting. Web-based ITSM solution that provides service management through automated routing, alerts, interaction tracking and more.
O Accelo combina as principais necessidades de gestão do relacionamento com o cliente (CRM), planejamento de projetos, contratos, tíquetes de serviço e mais em uma plataforma para empresas de serviços de TI de pequeno e médio porte. Com suporte para metodologias de gestão de operações tradicionais e ágeis, você pode facilmente atribuir trabalho, acompanhar o progresso e ver orçamentos e lucratividade em tempo real. Economize tempo ao automatizar e ganhar visibilidade do desempenho de toda a empresa de serviços de TI, do cliente potencial ao fechamento. O Accelo é uma ferramenta completa para vendas, emissão de tíquetes e gestão de projetos, criada especificamente para consultores de TI e fornecedores de serviços gerenciados.
Opsgenie é uma poderosa plataforma de gerenciamento de alerta e de plantão para operar serviços sempre ativos, capacitando equipes de Dev e Ops a planejar interrupções de serviço e permanecer no controle durante incidentes. Com mais de 200 integrações profundas e um mecanismo de regras altamente flexível, Opsgenie centraliza alertas, notifica as pessoas certas de forma confiável e permite que elas tomem ações rápidas. Opsgenie rastreia toda a atividade e fornece informações acionáveis para melhorar a produtividade e gerar eficiências operacionais contínuas. Mais votado: Opsgenie é uma poderosa plataforma de gestão de alertas e de chamadas para equipes de Dev e Ops em serviços sempre ativos.
O Atera é uma plataforma de gestão da TI baseada na nuvem que oferece uma solução tudo-em-um para fornecedores de serviços gerenciados e pessoal de suporte de TI. O Atera oferece RMM, suporte técnico, PSA e acesso remoto em uma solução poderosa. A plataforma inovadora do Atera é simples de usar, permitindo rápida integração. O modelo de preços revolucionário do Atera permite que os usuários paguem por técnicos com agentes ilimitados, oferecendo preços transparentes e previsíveis. É possível fazer uma avaliação gratuita de 30 dias do software. Cadastre-se agora e comece hoje mesmo! Gestão de supervisão remota (RMM), automação de serviços profissionais (PSA) e acesso remoto: a satisfação da TI em um só lugar.
Splunk is a customizable data analytics platform that turns data into answers. Investigate, monitor and act to gain operational intelligence and improve business outcomes. Splunk is a customizable data analytics platform that turns data into answers.
BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise. Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
Developed by IT service providers with real experience in the IT services industry, the ConnectWise Automate, formerly LabTech, IT automation platform was designed to give you greater visibility into your clients' IT networks and the tools you need to automate your IT services. With Automate, your technicians can perform any IT support or management task remotely, efficiently and non-intrusively. If you can think of an IT task or process, Automate can do it! Get your free tour! Automate is the most powerful, feature-rich & most recognized RMM platform in the IT market. Streamline your IT service delivery!
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.
OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. IT service professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Fully-managed service management suite that includes ticketing, workflow automation & notification for IT service professionals.
Our unique, all-in-one solution combines the best features of a PSA tools solution, a robust CRM solution and a BPM software solution into a platform that provides complete visibility, coordination and control of all aspects of your business. With Tigerpaw One, every employee -- from the CEO to the field technician, and from the head of sales and marketing to the customer service representative -- will have the tools and resources he or she needs to be more productive. Automate Your Business. Simplfy Your Life. Tigerpaw is a complete end-to-end business automation solution.
Discover the Next Generation of Service Management. Deliver innovative & affordable ITSM that outperforms the competition. ChangeGear by SunView Software delivers a single-platform ITSM solution that goes beyond the scope of the ¿IT department¿ to serve the needs of the entire enterprise. ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain.
Our made-for-mobile, cloud-based service management software was designed from the ground up to provide IT field teams with secure, powerful service tools. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition. Your business deserves the most powerful and easy to use field service management system available, including work order management, job scheduling asset management and more. Our made-for-mobile, cloud-based service software provides power and total flexibility for better field service management.
The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple. QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.
Lansweeper is an agentless IT Asset Management solution that can scan any network setup. Use IP range and AD integrated scanning or specify crucial servers to be scanned more regularly. Get a complete inventory of all workstations, servers, routers, switches, monitors, printers, VoIP phones, and other network devices. A wealth of information on hardware as well as software is scanned and can also be used to create reports through the intuitive report editor. Discover Your IT. IT Asset Management Software That Finds & Manages All Assets Across Your Enterprise.
Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure. Automox is a cloud-based patch management platform - modern cyber hygiene to raise the world's security confidence.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, CRM, guaranteed telephony integration, best of breed mobile apps. NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud.
Plataforma de despacho de TI que combina GPS, mensagens com produtividade. Iniciar/Parar a qualquer momento – SEM contrato. APENAS US$ 5/licença/mês. TRABALHADOR EM TEMPO REAL GPS. TRADUÇÃO DE IDIOMA NO APLICATIVO (> 100 IDIOMAS). Escalável de 1 a 10.000 trabalhadores. Agnóstico de plataforma: Windows, Mac, Laptop, Tablet, iOS/Android. "Acesso para sempre", mesmo anos depois. Compartilhar mensagens/documentos/imagens em tempo real. Notificações. Compartilhar dados do trabalho (PDF/Excel). Sistema de disponibilidade do trabalhador (sem reserva dupla) Plataforma de serviços de TI: gerencie… Quem, o quê, quando, por quê, onde (GPS) e quanto ($). A partir de US$ 5 por licença/mês. Em tempo real. Acesso global.
Symantec Ghost Solution Suite is an award-winning software solution for imaging and deploying desktops, laptops, tablets and servers. Ghost Solution Suite 3.1 includes the Deployment Solution 6.9 console and its core capabilities for operating system deployment, migration and cross-platform management. Combined with key functionalities from Ghost Solution Suite 2.5, like Ghost Cast Server and DeployAnywhere, Ghost Solution Suite accelerates and simplifies imaging and deployment. Disk imaging suite that helps businesses with OS deployment, cross-platform migration management, device mapping and more.
Naverisk is an excellent Remote Monitoring & Management solution for MSPs and IT service providers looking for the key features needed in RMM software. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network scanning & IP monitoring, alerting, auditing, patching, reporting, ticketing, workflow, automation, scripting, and much more. Plus, our partners enjoy exceptional 24/7 global support for the platform at no additional cost. Get a Free Trial today! All-in-One IT Services software designed for managed service providers to manage IT services, remote monitoring and management.
IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden. ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI.
Continuum's IT (RMM) Platform is made for MSPs to increase their profitability. An end-to-end remote monitoring and management platform built on an intelligent alerting engine and FULLY integrated with a 650-tech NOC services team which dramatically improves your ability to scale your business, increases your operational efficiencies and reduce overhead needed to provide 24x7 monitoring, troubleshooting and maintenance for their clients desktops, servers, mobile devices and endpoints. An IT Management Platform (RMM solution) built for Managed IT Providers large & small to proactively manage SMB clients remotely.
Planio is a Redmine-based help desk tool. You can create custom workflows personalized to your situation. The Helpdesk makes it easy to manage support tickets. Tight integration with GIT/SVN means you can link your repository commits to issues in Planio. We include free data transfer from other tools and telephone support with every plan. Planio makes managing software projects easy with issue and bug tracking, agile boards and tight integration with GIT/SVN
BlueFolder is a web-based service management solution that offers a unique blend of ease-of-use and breadth of functionality. Along with features such as robust ticket management, scheduling/dispatch, and billing, BlueFolder stands apart with features like a powerful customer portal, asset/equipment tracking, and customer notifications. Try it free for 15 days (no credit card required) and find out how easy and powerful it is to use! Software built for IT service business professionals; centralizing ticket & customer management, billing, team scheduling and more.
JDisc Discovery cria automaticamente a documentação de TI para a rede e detecta todos os sistemas operacionais comuns (incluindo HP-UX, Solaris e AIX). A documentação de TI inclui informações detalhadas de hardware e software, redes IP, domínios do Windows e instalações do Active Directory. A visão da JDisc é tornar a documentação de TI a mais atualizada e completa possível. Um software de estoque e documentação na rede, que coleta detalhes de software e hardware de todos os tipos de dispositivos na rede.
Tudo de que você precisa para administrar seus negócios de TI, por um preço baixo. O Kaseya BMS é a solução de gestão empresarial de TI mais rica em termos de funcionalidade no mercado atualmente, criada para dar suporte a todos os requisitos de back-end de seus negócios de TI: CRM, central de serviços, finanças, gestão de projetos, faturamento, rastreamento de tempo e despesas, gestão de estoques e muito mais. Inicie sua avaliação gratuita! O Kaseya BMS é uma solução de gestão empresarial de última geração, criada especificamente para ajudar fornecedores de serviços gerenciados e departamentos de TI.
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.
IT service management solution that provides automation, change management, and practice content to reduce risks and costs. IT service management solution that provides automation, change management, and practice content to reduce risks and costs.
O TeamHeadquarters é um pacote totalmente integrado de ferramentas com várias funções para gestão de projetos, gestão de portfólio, central de serviços e planilhas de horários. O TeamHeadquarters ajuda seu pessoal a se concentrar no trabalho certo, no momento certo. Ele ajuda seus gerentes a serem ótimos gerentes. Disponível sob demanda, é possível começar a usar esse eficiente software empresarial imediatamente. Software de gestão de projetos com central de serviços integrada. Mantém os projetos em andamento enquanto você presta um incrível suporte ao cliente.
ServiceLedger Software is designed for field service organizations requiring powerful service tracking, scheduling, dispatching and invoicing functionality. ServiceLedger is focused on your success and provides measurable results that you can easily identify and realize. ServiceLedger is primarily designed for U.S., Canadian and Australian markets, however can be used in other markets. Includes work order management, project management, scheduling and dispatch management and quoting management.
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
RepairTech makes automated computer repair software design specifically for IT Professionals. Instead of manually running through every tool on your checklist, simply use TechSuite, select what you want to run ahead of time, click start, and come back to a full HTML report. TechSuite automates over 300 commonly used utilities, and should be on every serious technician's bench. Learn more at repairtechsolutions.com, and make sure to check out the free trial. RepairTech's suite of software automates the computer repair process.
CMDBuild is robust, customizable and extensible. Despite of its name, CMDBuild is not only a Modeling Environment for CMDB applications: it manages Configuration Items and their conditions of use within the entire life cycle (processes, business rules, documents, reports, georeferences, interoperability with other systems, etc.). The verticalization CMDBuild READY2USE is a configuration of CMDBuild basic environment, dedicated to the IT Governance management. CMDBuild is an open source web environment for the configuration of custom applications for the Asset Management.
Mobile form building system that offers image and audio recording, signature capture, offline data collection, GPS, and mapping. Mobile form building system that offers image and audio recording, signature capture, offline data collection, GPS, and mapping.
Stellar MBOX to PST Converter migrates MBOX email clients like Thunderbird, Entourage, Spicebird, Pocomail, AppleMail, Eudora, Mulberry, SeaMonkey, Netscape, ClawsMail, OperaMail, Mozilla Mail, Evolution, Sylpheed, Cone, Mutt, Gnu Mail clients into PST. Stellar MBOX to PST Converter is an easy-to-use email migration tool that converts MBOX files to '.PST' files
Perspectium delivers process integration solutions for service management, providing the comprehensive real-time and batch integration capabilities required by IT departments and service providers. Delivered as an end-to-end managed service, Perspectium enables the automation of workflows that span applications, databases, and business teams. Some of the worlds largest organizations use Perspectium to master intricate integration challenges, allowing IT to focus on moving the business forward. Subscription based integration solution for IT service management, designed for enterprise IT departments and service providers.
With Youzer, you manage all the accounts, the software and hardware assets from a single centralized tool made for IT, HR and managers. Follow in real time the use of the assets for all your employees from onboarding to offboarding and optimize the cost for your company. Affect, create, deactivate and protect your IT and "non-IT" assets. Youzer is a powerfull online software that helps companies to manage the IT accounts and assets of their employees.
Network Detective is the only non-intrusive IT Assessment tool -- No probes, agents or software to install. Our low-cost and unlimited license models makes it the #1 IT assessment tool for MSPs to win new business, onboard new clients, and improve service delivery. All reports are editable & fully brandable. Integrates with IT Glue and your favorite PSA. The Reporter add-on automates scheduled network scans, generation of reports and delivery to you or your clients. 30-day money back guarantee. Network Detective is the #1 IT assessment tool used by thousands of managed service providers and multi-functional IT professionals.
Cloud-based IT software that helps customize, integrate and facilitate operations for CRM, billing, sales & service management. Cloud-based IT software that helps customize, integrate and facilitate operations for CRM, billing, sales & service management.
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
Routezilla is the UBER like booking and routing engine for On the Go business. It will reach, route and book customers online, 24/7. Eliminate phone tag, routing and scheduling conflicts with its brand-able mobile solution. Unlike OpenCal (acquired by Groupon) which is designed for hair salons and spas, Routezilla maps customer locations, automatically books and reduces the driving distance from one job to the next. Routezilla is scalable technology that can be used anywhere in the world. An UBER like Booking and Routing Engine for On the Go businesses.
ONEview is a cloud-based SaaS Asset Management Software that allows technology provider organizations to maximize recurring service revenues through an end-to-end automated asset and contract management solution. With ONEview, you can attach more services, sell more maintenance renewals and manage the complete product lifecycle of your customers asset base while gaining a 360 degree view of your customers environment. Allows technology provider organizations to maximize service revenues through an automated asset and contract management solution.
TD/OMS supports IBM i (Power) Windows and Unix/Linux. It incorporates fundamental IT business process support to manage software changes, software development, deployment and modernization projects. TD/OMS enables development teams to work in a collaborative way and to share any information at various development stages in any environment. TD/OMS is a powerful software solution that incorporates all the functionalities to support modern software development requirements. Scalable ALM/SCM solution to control all software assets and changes within any organization.
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free.
The IT environment of your organisation is very valuable. ITSM software immediately provides you with more insight into your IT assets and IT infrastructure and allows you to properly adjust your IT policy. With IT Service Management software you can profit from - Overview and efficiency when processing incidents and service requests. - Comply with and register Service Level Agreements. - Cost control. - A higher availability of your IT assets. Ultimo IT Service Management enables all IT assets within your organisation to be effectively managed.
SCC enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across the UK. We optimise IT infrastructure to reduce cost and increase business agility and competitiveness. SCC keeps your business secure, mobile, agile, connected and supported. SCC enable people to do business by planning, supplying, integrating and managing their IT.
Reduza as margens, preços competitivos e o aumento da pressão dos serviços de nuvem pública estão forçando você a fazer a transição do modelo de negócios. O portal da Internet de autoatendimento, com marca branca, fácil de usar, processa os pedidos dos clientes e, em seguida, provisiona e fornece esses serviços, unificando toda a empresa em um único sistema lucrativo. E funciona com soluções que você já oferece aos clientes! Suporte de Microsoft, VMware, Google e muitos outros fornecedores. Uma plataforma de pedidos, provisionamento e entrega de serviços em nuvem baseada em SaaS (software como serviço). Trabalha com fornecedores existentes! Não rasgue e substitua!
Take the lead for the IT environment that your are responsible for! Teams might have technical expert tools to mange the IT environment, but what does it matter if the person in charge cannot access accurate information whenever they want? vScope targets IT Operations and Service Managers that want to gain an overview of the IT environment without needing to rely on manual lists or technician to compile reports for them. Your IT environment - All in one place. Make everyone in your IT department self-sufficient in accessing key information.
Powerful monitoring tool for SAP systems with real time alerts. System Guard is a SaaS tool, works with "Monitoring as a service" and "pay as you go" concept includes a Free Trial. Features :SAP Downtime Monitoring, SAP Performance Monitoring, SAP Job Monitoring, SAP Security Monitoring, SAP Hardware Monitoring, SAP Transport Monitoring, SAP Lock Monitoring SAP Monitoring Software .. Real-time, Mobile, Easy to Install
Designed to meet the needs of businesses across all sectors, Service Geeni can help you with a whole range of things including order management, dispatching technicians, capturing and storing customer information, stock management processes, invoicing and more. Ultimately, its about making your life easier while helping to boost your productivity and your bottom line. So its no wonder that we are the first choice for many organisations across the UK; regardless of size or sector. Simple installation, remarkable scalability, unrivalled depth of features & continual updates our software is considered best in class
Netmon is a comprehensive network monitoring system featuring our proprietary high-performance traffic sniffing technology. Our combination of deep analysis and instant alerting make Netmon a complete solution for organizations who need to monitor the health and current status of mission-critical systems. Our product offerings combined with flexible licensing terms scale to put enterprise-level systems monitoring capabilities into the hands of small and medium-sized businesses. Comprehensive network monitoring appliance. Monitor network traffic, devices, and services. Integrated alert system.
Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution. Collaborative ITSM is a fresh approach, combining innovative collaboration technology, ITSM best practice, and powerful business process automation. Hornbill Service Manager is ideal for service desks that need to get up and running quickly, with intuitive deployment of ITSM best-practice. Collaborative ITSM breaks down silos, enabling teams to deliver better outcomes, by working together on common goals. Hornbill Service Manager is an easy to use, powerful, collaborative Service Desk solution that helps IT teams modernize their ITSM.
We develop software on BulkDataPro platform which is a suite of products.The product suite,cloud based or onsite, includes equipment maintenance solution,stock control,fleet cost management,jobcard and workorder management,workflow,CRM, human resources and payroll management,point of sale,manufacturing and production management,accounting,data warehousing and analytics. Our solutions are in-house and our comprehensive development team customize the solution to meet customer requirements. A software suite , best choice for manufacturers,fleet owners,logistics wanting a complete business solution.
Serene is a code-people management platform that sets a new standard for how CIOs manage their most important asset their codebases and engineering capacity. Actively drive IT change, balance productivity and innovation while massively reducing risk and increasing transparency.
HyperTeams Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! When used internally, this system gives employees a better way to send, track, and manage their work tickets. That means no more running marathons around the office when you need help or stalking IT when your computer crashes! When used externally, this solution gives your customers the opportunity to submit their own complaints or cases directly to the system. HyperTeam¿s Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service!
Requuest is web-based SaaS service desk software designed for delivering worry-free IT support, a platform allowing agent's productivity to go beyond client expectations. Requuest gives you an edge in reducing ticket volume, automating quick response and make IT results shine across your business. Create workflows. Manage assets. Set business rules. Visualize key reports. Auto-assign. Prepare survey. Customize portal. Filter dispatch tickets. Meet all around service levels. Requuest. You got IT. Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.
Sightline Enterprise Data Manager (EDM) is a powerful IT infrastructure monitoring and performance analytics solution that provides real-time visibility across todays modern cloud, virtual and hybrid IT environments. Sightline leverages big data visualization, predictive analytics and machine learning to deliver root cause analysis, anomaly detection and capacity planning to help large enterprises, Fortune 500 companies and Global 2,000 organizations rapidly identify infrastructure problems. Sightline helps IT departments proactively predict performance issues, prevent unplanned downtime and reduce mean time to resolution.
Trigent brings 22 years of software development experience combined with a track record of over 300 successful applications projects in the last three years alone. Our Software Development Center accelerates development, transforms applications, and increases cost savings. Our software development services helps to increase development bandwidth, build and launch products faster and transform legacy applications or just maintain them at a fraction of the cost. Enterprise Product, Software & Mobile Development
EBC group is a managed IT service provider that offers solutions such as document capture, business intelligence, and cyber security EBC group is a managed IT service provider that offers solutions such as document capture, business intelligence, and cyber security
Alhambra-Eidos provides managed IT, infrastructure, cyber security, and cloud computing services to medium and large organizations Alhambra-Eidos provides managed IT, infrastructure, cyber security, and cloud computing services to medium and large organizations
We deliver enterprise notifications ensuring companies can reach employees during unplanned incidents and emergency disruptions. Millions of people around the world depend on AlertFind for business continuity and disaster recovery. Reach every employee every time with AlertFinds IT alerting and emergency notification system. Unlike other ENS providers, we pull employee contact info from your companys HRIS to ensure that your contact database is 100% accurate. No matter the emergency - cyber The only IT alerting and emergency notification system that guarantees a 100% complete contact database. Every employee, every time.
Mobile Reach is an award-winning mobility software platform that automates and improve service delivery for IT and field service organizations. Our mobility platform and mobile apps let field technicians be more productive and serve customers better. Ii also helps IT and field service directors and IT asset managers ensure optimal productivity, improve operational processes and drive revenue. Rapidly deploy process-driven, highly usable mobile field service apps that extend your service platform, ERP or CRM into techs' hands.
Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement. Helps you manage services by taking a lifecycle approach to IT service management, offering consistent improvement.
decidalo takes over most of your time-consuming internal tasks, allowing you to use your time more profitably. With decidalo you increase your sales opportunities through shorter response times, bid-specific CVs, and relevant project references. By linking skills, project requirements, employee capacities, and accounting data, decidalo shows you how to utilize existing skills as profitably as possible. Skills & CV management ; Resource & Reference management ; Quotation and effort calculation ; Time recording and budget tracking
Our goal is to provide Innovative 3rd Platform Solutions including Mobile computing, Cloud computing, and IT outsourcing to our customers and exceed their expectations by constantly innovating and evolving as a Next gen solutions provider. We provide innovative and cost effective technology solutions to your business problems.
Technical service management solution that makes it possible for service centers to monitor maintenance operations and manage calls. Technical service management solution that makes it possible for service centers to monitor maintenance operations and manage calls.
Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care. Customer-oriented and effective on all levels: EcholoN provides one comprehensive solution for service, support and customer care.
The SysInfo OST to PST Converter is robust software that can easily and accurately exports offline OST files to MS Outlook PST format. The OST to PST Conversion tool allows the users to export them as our software supports the damaged or corrupted OST files and converts them into desired file formats like PST, DBX, EML, MBOX, Archive, and MSG file formats easily. This software converts all the emails, contacts, calendar events, journal, etc. with their attachments. OST to PST converter is an ultimate utility to convert OST files into Outlook PST Format
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance. ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique!
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight. Extend the power of the SCSM Console with the Cireson Web Portal. Manage incidents, service requests, and changes on the fly.