Customer Experience Software
Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative. This software includes a variety of applications from programs for collecting customer opinions to tools for converting text-based feedback into numeric information that can later be used for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software and Customer Loyalty software.
Filter Results (324)
Product Rating
Deployment
- Cloud, SaaS, Web (280)
- Installed - Mac (25)
- Installed - Windows (44)
- Mobile - Android Native (92)
- Mobile - iOS Native (93)
Features
- Action Management (144)
- Analytics (230)
- Customer Segmentation (171)
- Dashboard (229)
- Feedback Management (191)
- Multi-Channel Collection (166)
- Sentiment Analysis (135)
- Survey Management (157)
- Text Analysis (118)
- Trend Analysis (151)
Pricing
Related Categories
Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards, automated case management tools, and Action Campaign technology to help businesses make proactive improvements to CX.
Learn more about Intouch Insight
Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences.
Learn more about Intouch Insight
Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, webchat and more.
Learn more about Podium
Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more.
Learn more about Podium
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Learn more about Zendesk
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Learn more about Zendesk
Kilterly is designed to boost your efforts to optimize your customers' experience. Kilterly gives you easy to use and implement tools that measure customer satisfaction and put in motion important scheduled communication that helps form positive perceptions of your company. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for maximizing customer satisfaction.
Learn more about Kilterly
Maximize customer satisfaction by measuring customer sentiment and implementing important ongoing and proactive customer communication.
Learn more about Kilterly
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Learn more about Qualtrics Customer Experience
Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Learn more about Qualtrics Customer Experience
Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site
and uncover insights to make the right changes.
Learn more about Hotjar
Feedback and analytics tools built to improve your website visitor experience. Provides heatmaps, feedback polls, surveys, and more.
Learn more about Hotjar
Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator.
Learn more about Genesys PureCloud
PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
Learn more about Genesys PureCloud
CMNTY is a powerful online platform used by today's most innovative brands and marketing research agencies to build customer insights communities. Through continuous dialogue with customers in dedicated online platforms, brands develop a deeper understanding of the motivations and desires of the people they serve.
Learn more about CMNTY Platform
CMNTY is a platform used by today's most innovative brands and insights professionals to develop a deeper understanding of customers.
Learn more about CMNTY Platform
TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary customer distress index, task management, in-depth reporting & metrics, and even sentiment analysis! TeamSupport is also fully customizable and scales with you as you grow. Get the focus back on your customers where it belongs and provide an exceptional customer experience.
Learn more about TeamSupport
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
Learn more about TeamSupport
Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT.
Learn more about AskNicely NPS Software
The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free.
Learn more about AskNicely NPS Software
Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.
Learn more about Nextiva CRM
Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place.
Learn more about Nextiva CRM
Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Learn more about Zoho CRM
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. With a lead card autofilling, tags, segmentation, lead scoring and reporting, you can manage your most valuable accounts more effectively. Then after you've identified the leads you should focus on, amoCRM takes care of delivering relevant ads, content and promotions to your target audiences. That way, amoCRM helps you to provide great customer experience, prioritizing your time and efforts.
Learn more about amoCRM
amoCRM is easy-2-use CRM. It is however very functional and powerful. Sales pipeline, lead tracking, analytics and website integration.
Learn more about amoCRM
EARLY-BIRD OFFER! - FREE ACCESS to ALL the PREMIUM CX & Campaign-Management TOOLS for 1 YEAR. NHANCE-NOW help Businesses Nurture Their Customer-Relationships by AUTOMATING Customer-Engagement & Re-Marketing CAMPAIGNS that can automatically drive Additional Sales & Long-term Profitability ||What you can do with NHANCE NOW? => Automate every step of your Post-purchase Customer Journey; Run Smarter Marketing Campaigns; Deliver Excellent Customer Service; Fully Automate Customer Feedback Collect...
Learn more about NHANCE NOW CX PLATFORM
CX Automation Tools designed for Startups, SMBs and SMEs to deliver Best-in-Class Customer Experience, Cut Costs and Increase Revenue.
Learn more about NHANCE NOW CX PLATFORM
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
Learn more about Zoho CRM Plus
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
Learn more about Zoho CRM Plus
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care.
Learn more about Key Survey
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience.
Learn more about Key Survey
Simple yet powerful customer retention and acquisition platform. Build your own branded rewards program.
Learn more about TapMango
Simple yet powerful customer retention and acquisition platform. Build your own branded rewards program.
Learn more about TapMango
---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month.
Learn more about NiceJob
----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free!
Learn more about NiceJob
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required).
Learn more about Nickelled
Make simple, step-by-step website walkthroughs for onboarding and converting every user.
Learn more about Nickelled
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse.
With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience.
Learn more about SurveySparrow
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees.
Learn more about SurveySparrow
Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve customer engagement or employee engagement (eNPS).
SightMill makes it easy to add NPS surveys to your website, to send NPS surveys by email, or to collect NPS surveys at a live event.
Integrates with third-party software (Slack, Zapier, CRMs) and provides tools to route feedback to your team.
Learn more about SightMill - NPS Software
Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve your customer engagement.
Learn more about SightMill - NPS Software
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9.
Learn more about Five9
Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Learn more about Five9
Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base.
Learn more about Mize CX Platform
Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base.
Learn more about Mize CX Platform
The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution.
Learn more about Thought Industries
The Thought Industries award-winning Learning Business Platform is helping for-profit businesses drive revenue and scale operations.
Learn more about Thought Industries
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close.
Learn more about Pipedrive
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.
Learn more about Pipedrive
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding.
Learn more about Whatfix
Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content
Learn more about Whatfix
Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy.
Learn more about Freshdesk
A web-based customer service software loved by over 100000 businesses worldwide.
Learn more about Freshdesk
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization.
More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today.
Learn more about elevio
Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more.
Learn more about elevio
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Learn more about Fivestars
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Learn more about Fivestars
ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses.
Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers.
Learn more about ReviewTrackers
Software that helps businesses manage and generate reviews, respond to customer feedback, and discover key customer insights.
Learn more about ReviewTrackers
ITC delivers frictionless customer experience by consolidating all digital channels into a single interface with CRM integration, allowing for a consistent customer experience across all channels and empowering your customers to connect with you on their channel of choice. Loved by customers and agents alike, channels supported by ITC include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and customer service chatbots.
Learn more about InTheChat
ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics.
Learn more about InTheChat
Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to.
Learn more about Aimtell
Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more.
Learn more about Aimtell
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days.
Learn more about Sprout Social
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Learn more about Sprout Social
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior.
ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status).
Learn more about Revulytics Usage Intelligence
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use.
Learn more about Revulytics Usage Intelligence
Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with.
Learn more about Swell CX
Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews.
Learn more about Swell CX
Keatext's cloud-based platform enables you to make the right customer experience (CX) decisions by interpreting all your customer feedback, solicited or freely given, structured or unstructured, and revealing your customers' observations, judgments and satisfaction, new trends in customer expectations or usage, and the impact of actions you take. Our system uses artificial intelligence to instantly discover new topics and emerging trends without human intervention.
Learn more about Keatext
Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard.
Learn more about Keatext
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com.
Learn more about UJET
UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps.
Learn more about UJET
Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform.
Learn more about Ecrion Engage
Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement.
Learn more about Ecrion Engage
Our customizable one question survey will allow you to easily determine who your most loyal customers are. Through a customizable one question survey, you can ask your customers how likely they would be to refer others to your business.
Learn more about OSI Feedback
Get real time customer feedback from all your customers using a simple one question email survey.
Learn more about OSI Feedback
Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes.
Learn more about CFN Insight
Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting.
Learn more about CFN Insight
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Learn more about Zoho Desk
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Learn more about Zoho Desk
Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages.
Learn more about Bitrix24
Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide.
Learn more about Bitrix24
Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback.
Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc.
Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements.
Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues.
Learn more about Reputology
Reputology helps multi-location enterprises monitor reviews & feedback to address issues quickly & improve the Customer Experience.
Learn more about Reputology
All in one software for marketers to do everything right from lead capture, email & drip marketing, workflows, webpush notification, marketing automation and more. SendX replaces all that with a single platform at an affordable price.
Learn more about SendX
Growth Tools & Email Marketing Automation platform to grow your web business. Best suited for small to medium size business.
Learn more about SendX
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do.
Learn more about Smartlook
Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels
Learn more about Smartlook
Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials and more.
Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Wizu is an AI powered chatbot for conversational surveys designed to increase response rates, improve customer experience and gain more actionable insight. Wizu can analyse responses in real time allowing you to route surveys by sentiment or word groups to create a truly personalized and engaging conversational survey.
Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience.
Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.
Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.
End-to-end digitization platform for restaurants to increase customer base and for increasing margins.
End-to-end digitization platform for restaurants to increase customer base and for increasing margins.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.
Based on our hands-on consultative work over 20 years, we developed TopBox, the turnkey B2B customer feedback solution for SMBs, to shine the light on customer expectations, gaps, & opportunities, facilitating appropriate action across your company.
Out-of-the-box reporting designed for B2B includes account-level feedback, benchmarks, longitudinal trending, & financial linkage for actionable insights that deliver results in 30 days or less. Streamline your program & earn 9X ROI w/TopBox!
TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights.
Cloud-based customer interaction analytic solution to determine why customers are calling in for support.
Cloud-based customer interaction analytic solution to determine why customers are calling in for support.
Feefo helps businesses to engage with their customers and gather their reviews.
Feefo helps businesses to engage with their customers and gather their reviews.
Moxtra is a mobile-first, collaboration application and platform founded by the former co-founder + CEO of Webex, Subrah Iyar, and WebEx veteran, Stanley Huang. Moxtra provides messaging with powerful, built-in layers of collaboration for modern teams, from any device, anywhere in the world. Capabilities include visual content management; rich visual and verbal content annotations; powerful text, voice, and multimedia group chat; online voice + video meetings; and task management.
Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.
Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.
Conversocial is a leading customer engagement platform for todays digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial creates a clear digital path for brand and consumer engagement.
Conversocial is the digital customer care platform for social messaging.
Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lower total cost of ownership.
User-friendly software enabling creation of powerful and valuable survey research and feedback applications.
Jumpseat is the open-source enterprise guidance and engagement platform. The JumpSeat platform reduces onboarding times, improves training, and eases support by delivering on-screen guidance over your existing enterprise applications. No more watching videos, no more reading boring knowledge base articles - just hands-on just-in-time productive learning.
An enterprise guidance and engagement platform; on-screen guidance reduces the costs of training, support, and onboarding.
Over 20.000 professionals worldwide use Usabilla to gather continuous visual feedback from their users. Install a custom feedback button in just a few minutes, roll out targeted surveys and start processing the results in our intuitive reporting interface. With this instant and actionable data you can effectively improve your websites user experience, turn visitors into loyal customers and increase conversions. Usabilla also offers solutions for email feedback and visual surveys.
Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites.
Go beyond traditional analytics and truly understand your customers.
Go beyond traditional analytics and truly understand your customers.
We offer:
Best in class scheduling and mobility solutions for mid-sized to enterprise level companies, tailored to manage employed work forces and deliver measurable productivity gains of 25-50%. We are an industry leader, with a truly multi-tenant SaaS warranty claims processing and dispatch software; of which a large percentage of North American manufacturers, retailers and third party administrators use to automate and improve the 3rd party service delivery process.
Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options.
MaritzCX is customer experience (CX) management for big business. Organizations need CX programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offer a full-service, professional CX approach.
MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners.
Cxense collects all aspects of online user behavior, connects it with other data sources, and transforms that raw data into actionable insight about the individual. The Cxense platform and suite of applications, including its unified data management platform (DMP), enable publishers, ecommerce retailers and brands to harness their data through technology for data fusion, data intelligence and data activation & optimization.
Cxense enables publishers, ecommerce retailers & brands to fuse, analyse and activate their data to deliver true 1:1 user experiences.
Measure and improve your customer experience with surveys that you can build in minutes. Create beautiful, mobile-friendly surveys with GetFeedback's easy-to-use survey builder. Embed survey questions in email with one-touch email functionality. Measure and understand your responses with real-time Dashboards and Text Analytics. Integrate with Salesforce for faster, better CX insights. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other apps.
GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback.
FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation all without the need to manually tag your sites code.
Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform.
Building a product people love is about measurement, not intuition. To know how
people are using your product, you need a tool that can easily surface those insights. WebEngage enables teams to segment their customers and engage with them in a contextual and personalized manner. Give what your users want by monitoring your users' data, need and actions and designing cross-channel communication workflows using our Journey Designer.
WebEngage is a B2C multichannel marketing automation tool. It helps improve user retention and drive conversions without spending $$$
ContentSquare is a user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates.
User experience (UX) analytics and optimization platform that improves conversion rates and creates ideal customer journeys.
Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis.
Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis.
Netigate is a leading European provider of cloud based services for online surveys that are primarily used for voice of customer (customer satisfaction), employee performance and market research. Through Netigates user friendly interface, the users can conduct surveys in a very effective way compared to other alternatives.
Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc.
An enterprise SaaS solution that helps businesses communicate with customers via texting and other mobile messaging channels. Zingle's messaging software is what your business needs to increase revenue, provide instant customer service and save time in today's mobile world. Your customers text...do you?
#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Totango is a customer success platform that drives action and focus for teams and predictable results for management.
A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner.
The service processes feedback in 60+ languages and provides you with insights instantly after the feedback has been provided.
Lumoa's Artificial Intelligence-based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly.
The fastest, smartest and easiest solution for processing customer feedback into actionable insights.
Surveypal provides an enterprise-grade online survey platform which empowers the customer experience. With Surveypal, you can leverage CX into higher customer retention rates, increased sales, and faster growth.
You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypals CEM solution effectively improves the customer experience in every interaction with your current or potential customers.
Surveypal is an online survey platform that helps you measure and improve the customer experience
Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.
Tired of juggling disparate tools, data, and file formats? UX360 is a single platform for creating and sharing all of your CX and UX assets, with a direct link to the underlying research data.
Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more.
Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal.
Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
Proactively manage the performance of critical Web applications & infrastructure from a browser-based console.
CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs.
Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight
Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.
Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot
Reifier finds patterns in business data to identify opportunities for cross selling, upselling, lead management, fraud and security analytics, campaign analytics, recruitment, credit rating, banking and insurance. By fuzzily matching data within a single source or heterogenous sources, Reifier identifies hidden business opportunities and trends leading to improved revenues, lower operational costs and higher productivity.
Reifier is a fuzzy matching engine to find similar entities and discover, enhance and consolidate business information.
The online customer review platform for inviting and collecting feedback.
The simple 4-step FeedbackHub Process for attracting more customers and engaging with existing ones: Request > Receive > Analyse > Action.
Request feedback via customised business cards, email invites or website integration.
Receive feedback via Website, Email, Text Messaging or Widgets.
Analyse: We will analyse your feedback and show you what is trending.
Action: Easily reply to your customers.
The online customer review platform for inviting and collecting feedback via Website / Email / Text Messaging.
Monitor, manage and personalize communication with your digital customers.
Monitor, manage and personalize communication with your digital customers.
Omniata is an all-in-one analytics, marketing & A/B testing platform that enables custom data modeling & user experience optimization.
Omniata is an all-in-one analytics, marketing & A/B testing platform that enables custom data modeling & user experience optimization.
Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more.
Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement.
Toonimo humanizes the web user experience with engaging digital walkthroughs.
Q One is a SaaS (software-as-a-service) single cloud-based, multi-channel, multi-currency, and multi-lingual market research platform offering a full range of features for research professionals and organization focusing on automating panel recruiting/management, incentivizing panel member, survey programming and data collection that increase panel engagement and collect real-time data driven insights.
Panel Management
Data Collection
Survey Design
Fraud Prevention
CRM
Quotation
Instant messenger
Project Management
Smaply is a journey mapping tool for customer experience professionals and service designers. Digitize your customer journey maps and personas, collaborate with your team, collect feedback and create professional presentations. Save time and scale journey mapping in your organization.
Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings
Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions.
Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.
Wootric is the Net Promoter Score (NPS) platform for boosting customer happiness. Run NPS Surveys in your web and mobile app for real-time measure of customer sentiment, activating promoters, and improving retention and loyalty.Turnkey installation, automatic surveys.
ALIGNS YOUR TEAMS AROUND BOOSTING CUSTOMER HAPPINESS
Run A/B happiness tests, segment NPS results, and get a single NPS view across all Web and mobile apps.
Trigger
Runs Net Promoter Score surveys (NPS) inside your web or mobile app. Real-time feedback. Easy set-up, automatic.
Enghouse Networks acquires, integrates, develops and deploys pioneering technologies that deliver strategic value for our customers and partners around the world through:
Revenue Management & Protection
Mobile Value Added Services
Network Security, Control & Routing Automation
Revenue Generation
Service Quality Improvement with OPEX Reduction
Enghouse Networks acquires, integrates, develops and deploys pioneering technologies
Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing.
Cloud-based customer feedback collection and analysis software with micro surveys and one-click testimonial publishing.
A platform to create amazing seamless customer experiences that delight your customers at every touch point.
A platform to create amazing seamless customer experiences that delight your customers at every touch point.
Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.
Measure CSAT, NPS and CES 2.0 per agent, team or company-wide. Increase your survey response rates by 200%. See your data in your support software and set triggers based on it. Get 3x more feedback while sending less emails. Customize both the look and content of your surveys. Set goals, track KPIs, generate reports and more.
Online customer satisfaction survey software, including CSAT, Net Promoter Score (NPS) & Customer Effort Score (CES 2.0).
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.
Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
MyFeelBack is a robust and secure entreprise platform that helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.
Integrated with Salesforce and trusted by 70+ successful companies like L'Oreal and Bmw, our targeting technology lets companies ask the right question at the right time in the customer journey, empowering your teams with amazing customer insights to act on. Smarter decisions. Better business. Data-driven growth!
Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights
DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights
For anyone who oversees a website application and worries about churn, UserIQ is a Customer Growth Platform that lets you analyze specific customer segments and their habits within your application to deliver intelligent engagements. Unlike other platforms that only provide intelligence, customer health or targeted engagements, UserIQ delivers all three.
UserIQ is a Customer Growth Platform that empowers SaaS companies to foster growth beyond the funnel.
Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.
Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation.
Feedbackly is a multi-channel customer feedback and customer experience management solution. It is the worlds only such software with built-in marketing and sales tools. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading analytics dashboard.
Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions.
Feedbackly is the only customer feedback software with built in marketing and sales tools.
A customer satisfaction tool that uses surveys to monitor customer satisfaction over a period of time. Use this data to identify unhappy customers, build customer loyalty, find your advocates and benchmark your performance against others in your industry. Client Heartbeat puts on this customer satisfaction data into a super simple dashboard. Try the live dashboard for free.
A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers.
Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.
Real-time customer feedback platform for brick & mortar businesses.
Customer Centricity starts with your employees!
Hello Customer offers you easy to use software to turn customer feedback into true employee enthusiasm and culture change from the CEO on down, right into the frontline. Ask customers real-time feedback, connect the feedback with your employees and manage the process with AI. Let technology help you make sense of the feedback data, create the right feedback flows and foster engagement!
Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline.
Fully understand why your users do what they do. With Mopinion you can easily collect and analyse user feedback from your website and mobile apps. Drive strategy, improve online channels and empower digital teams with faster and better decision making based on the Voice of the Customer.
User feedback software for websites and mobile apps.
Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.
Using unique semantic technology, our solution combines social monitoring, CEM, moderation and real time insights.
BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management.
BPA Quality is the next generation solution for integrated Quality, Health, Security and Environment (QHSE) as well as Risk management.
Iridize helps you train employees and onboard users with smart, personalized guides and walkthroughs.
Easily build interactive Iridize guides to onboard your employees and customers, improve navigation, increase conversion rates and generally provide a better customer experience.
Employee training and SaaS onboarding with smart interactive guides and walkthroughs.
Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
The AnswerDash tab seamlessly delivers relevant Q&A content, personalized to the customer's context and need. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase user engagement up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides elegant tools that highlight common customer questions and identify content gaps on your site. Request a demo to learn more.
AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
UserReplay reveals the truth about your customers online experiences. We empower companies with an e-commerce presence to understand and analyze every website journey, providing the insights to quantify and monetize the impact of every conversion issue, reduce fraud and improve conversion rates.
UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey.
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise.
The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices.
Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services
The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.
The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics.
Customer Monitor is a fully managed customer experience management service with online reporting, trending capabilities and text analytics. Customer Monitor will enable a business to understand
their customer perceptions in order to increase your customer retention and boost referrals.
Customer Monitors fully managed service will enable you to seamlessly leverage customer feedback through a short, strategic survey. It includes the research metric the Net Promoter Score (NPS).
Fully managed customer experience software solution with trending capabilities and text analytics.
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content,
ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
Inquisium understands human connection like few other organizations--and since people are at the core of every data point, they have a big advantage over traditional survey companies. With their easy-to-use feedback management platform and specialized survey expertise, customers are able to better understand the world around them.
Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights.
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources
Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more
Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
Go Beyond Email Marketing with Powerful, Easy-to-use Marketing Software and Solutions for both B2B and B2C Marketers.
With Experiture, you can create, launch, measure, and optimize personalized, automated marketing programs across email, web, mobile, and more -- with minimal ongoing involvement from engineering or IT.
With browser-based tools, flexible workflows, powerful segmentation, and included marketing data warehouse - Experiture gives you the tools you need to succeed from day one.
Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more.
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Lumavate is an enterprise platform for building cloud-based mobile apps at scale. Through the Lumavate platform, companies deliver highly-personalized mobile experiences throughout the entire customer journey. These mobile experiences drive increased adoption and long-term engagement via accessible activation methods, such as NFC, QR, text, etc.
We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.
Enables you to use different types of data collection methods simultaneously to evaluate the services you offer to your customers.
Offers a robust content library and sends personalized one-to-one communications between sales and clients.
Offers a robust content library and sends personalized one-to-one communications between sales and clients.
CXQuest by CXGroup is an award winning customer engagement platform that uses Big Data to help businesses develop speed, attentiveness and customer intelligence when interacting with customers to reduce customer churn and increase referrals.
CXQuest stands at the intersection between a real time customer feedback, case management system and a communication platform and supports customer interactions across diverse communication channel to create one great, unified customer experience.
Big data customer retention platform for improving overall customer experience
ListenLoop makes advertising software that complements your account-based marketing (ABM) strategy, giving you unprecedented power and precision to deliver banner ads to the accounts you desire in just a few steps: (1) pick key accounts, (2) upload ads, and (3) launch your campaign.
You can nurture target accounts with a series of ads delivered over the course of days or months with ListenLoop's drip campaigns. Youll keep your ads fresh, preventing buyers from getting oversaturated.
Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.
Quality is ONE click away with our native tablet App "INSTANT Insight" enabling to track on real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points of hotels, restaurants or retail stores! Organizations can completely manage day by day their quality initiatives, learn what their customers like, dislike or expected, also address any individual challenges and engage their teams into a continuous improvement cycle of success!
Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, success and satisfaction metrics are collected and calculated automatically.
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.
Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office Depot and STA Travel.
Find out more about us at www.knexusgroup.com
AI Content Optimizing Customer Journeys
Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available.
Patient flow management solution with appointment system, calendaring, and messaging features. Add-ons available.
SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.
SeeVolution offers Live Heatmap customer experience tool to help you understand how your customers engage with your site.
Feedback Lite is a fully customizable survey tool for website owners. With Feedback Lite you can add a simple to use feedback tab to your website and begin to survey your website visitors using an array of flexible feedback forms designed to help you and your business learn more about what your customers are really thinking.
Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.
Universal restaurant loyalty app. Cardless loyalty app platform gives every receipt an identity. No hardware or software. Restaurant owners have access to portal where they can set their Gourmetmiles earning percentage, earning limits, and review a wide range of customer analytics.
Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.
tabsurvey is the feedback system for companies that take customer opinion and feedback seriously. Collect feedback from 1,000 locations or through online. tabsurvey has great usability, stores data safely and measures continuously. Drop the biannual surveys and instead monitor and collect data in an continous stream - It is more accurate plus it is easy, as tabsurvey is designed for it. Tabsurvey gives your the correct picture of how your business is performing today rather than the past.
Survey tool for offline & online data collection. Install in stores across the world, on your website or in mails.
FoxMetrics, a marketing analytics and personalization software company, puts powerful conversion tools right at your fingertips. With the ability to collect detailed user data and profiles, segment the data, and trigger personalized messages across a number of channels (via built-in widgets), FoxMetrics doesnt just give you numbers and charts -- it lets you harness your analytics to impact your bottom line.
FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys.
Liferay Digital Experience Platform is an enterprise-grade platform that enables companies to create and connect personalized digital experiences across web, mobile, social, in store and other touchpoints. It provides the technical foundation (deep integration, security and modularity) for your digital business to orchestrate unique customer experiences, as well as business value features to support a deeper understanding of your customers.
An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices.
Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.
Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.
A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.
A software suite for tracking human emotions and web analytics displayed into reporting tools called the Emolytics.
A real-time experience tracking system (RET) and in-store analytics based on mobile devices location algorithm to monitor, analyze, visualize, and act on shoppers behavior in brick-and-mortar stores:
- attraction rate (aisle, shelf, sections);
- new shoppers and return: loyalty;
- shoppers path and engagement areas;
- check-out line management, waiting time and abandons;
- empty-handed;
- layout effectiveness;
- in-store coupons.
Real-time tracking and analytics, enabling brick-and-mortar stores unique customer experience and an increase in retention & sales.
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!
Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.
CHI Express empowers you with the capability to track and provides the metrics you need to analyze the customer satisfaction and improve the overall customer facing processes. Customer experience and activity analysis and BI analytic to improve service quality.
www.CHIExpress.Net and www.Haapi.co has pioneered the integrated Customer Experience Management framework and applications, catering to leaders in healthcare and several other industries, retail, banking, hospitality, education etc.
Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration.
Inbify is a real-time customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS and MMS.
The main benefit of our product is that we eliminate all the friction that customers have at the time of communication with a business, no more apps downloads, survey forms or comment cards completion.
We provide businesses with customer data, feedback sentiment, categories, keywords and more.
Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.
Cloud customer engagement and feedback collection application for small businesses.
Cloud customer engagement and feedback collection application for small businesses.
Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement.
On the spot customer feedback via cell phone - that helps stop customer defection.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.
Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers!
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders.
Comprehensive, modular and easy to use web-based customer care software suite.
Personalizes your customer engagement and augments your customer relationships for better business.
Personalizes your customer engagement and augments your customer relationships for better business.
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees.
Grow your business by gaining customer loyalty with a world class customer contact center software
Testimonial Monkey is the simplest & easiest way to get customer feedback. Collect honest & unbiased testimonials discussing your product or service in a matter of seconds & display them on your own website & social networking profiles. All accounts come with a 14 day free trial (no credit card required). Let Testimonial Monkey help you to turn your website browsers into happy paying customers today...
Provides a platform for businesses to manage their online reputation by leveraging the power of customer feedback & reviews.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
CCM solution that helps companies manage and deliver personalized communications from one platform.
CCM solution that helps companies manage and deliver personalized communications from one platform.
Sophatar's patented solution programs and automatically adjusts the A/V playout from your existing screens based on the interest profiles of visitors currently at your location. Your visitors can select from the content you have programmed for each screen when they're in front of it using their own phone, without having to connect to a local Wi-Fi. Our system comes with location-based services, real-time analytics, and mobile wallet marketing
Make any digital display you already have interactive!
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.
Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.
With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate. It is ideal for any business that wants to harness the power of customer reviews to increase sales and retain customers. Additional tools include market research, email marketing and bench marking functions.
PLUS - get a free listing in our business directory with a link to your site - even if you don't purchase a subscription package.
With iTrust Reviews you can invite reviews from your customers, display the score on your website and increase your conversion rate.
OnviSource's Workforce Optimization (WFO) is a suite of solutions based on the concept of "Capture All, Analyze All, Automate All, Improve All". Our multimedia capture, recording and monitoring generates a goldmine of valuable information and knowledge, analyzed by our multi- and cross-channel analytics in order to produce actionable knowledge that can automatically or manually act to improve customer interactions, agent's performance, compliance management, and back office transactions,
Contact center solutions provide all the functionality and features required to engage in comprehensive Workforce Optimization.
Customer engagement platform that facilitates communication between company and its clients through online customer community.
Customer engagement platform that facilitates communication between company and its clients through online customer community.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Review Camp helps your business easily & automatically get more 5 star reviews from your customers, and prevent negative ones. It is easy to use, mobile-friendly and allows you to request feedback in person or via email. Create email drip campaigns, get automated reports, and embed actual reviews right in your website. Post reviews directly to facebook and twitter! Improve your SEO AND reputation with more reviews, and ultimately win more business. Visit our site & get a free reputation report!
Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose.
A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.
SandSIVs superior software solutions enable large B2B & B2C organisations to fully self-manage the customer experience - capture and measure customers wants and needs (voice of the customer VOC), combine & compare customer data and act in real-time on relevant insights (customer experience management CXM)
Collect, store, analyze and act upon all forms of customer feedback.
Cicero XM delivers a unified desktop solution for enterprise contact center and back office employees. Leverages existing IT investments Cicero XM integrates applications, automates workflow, guides the employee (presentation, scripts, etc.) and provides control and adaptability in a Smart Desktop.
Delivers a unified desktop solution for enterprise contact center and back office employees.
