Customer Experience Software
Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative. This software includes a variety of applications from programs for collecting customer opinions to tools for converting text-based feedback into numeric information that can later be used for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software and Customer Loyalty software.
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- Celular - Android nativo (99)
- Celular - iOS nativo (101)
- Instalado - Mac (30)
- Instalado - Windows (48)
- Nuvem, SaaS, web (313)
Recursos
- Análise de dados (259)
- Análise de sentimentos (158)
- Análise de tendências (174)
- Análise de texto (138)
- Coleta de multicanais (186)
- Gerenciamento de comentários (215)
- Gestão de atividades (162)
- Gestão de questionários (173)
- Painel (253)
- Segmentação de clientes (197)
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O Qualtrics Customer Experience (CX) é a plataforma mais ágil do mundo para melhorar a experiência do cliente, tornando fácil para empresas monitorarem, responderem e melhorarem cada momento-chave ao longo da jornada do cliente e incorporar o feedback do cliente em todas as decisões. Com painéis flexíveis baseados em funções, gestão dinâmica de casos e integração total com o CRM, você tem o poder de oferecer uma experiência incomparável ao cliente. Solicite uma demonstração personalizada ou crie uma conta gratuita para começar a usar!
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O Qualtrics Customer Experience facilita para as empresas monitorar, responder e melhorar cada momento-chave ao longo da jornada do cliente.
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A poderosa plataforma foi criada para transformar diferentes dados de clientes de várias fontes de informações e ações que geram resultados de negócios mensuráveis para os clientes.
Os aplicativos do Gainsight ajudarão você a gerar, programaticamente, os resultados dos clientes em todos os segmentos. Os aplicativos incluem informações, comentários, colaboração, participação e resultados.
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O Gainsight transforma os pontos de dados em uma estratégia viável para o sucesso do cliente, permitindo aumentar a retenção e expandir a receita.
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Delighted is the top-rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve the customer experience. Starting price at $0/Year
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Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights.
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Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards, automated case management tools, and Action Campaign technology to help businesses make proactive improvements to CX.
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Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences.
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SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations.
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The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX.
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Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, webchat and more.
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Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more.
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Kilterly is designed to enhance the customer experience and reduce churn with easy-to-use software that provides data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, creating a great customer experience, and enhancing revenue.
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Kilterly simplifies the process of enhancing the customer experience through data-driven insight and automated communication tools.
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MaritzCX is customer experience (CX) management for big business. Organizations need CX programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offer a full-service, professional CX approach.
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MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners.
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CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs.
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Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight
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Construído para grandes empresas, Key Survey é uma plataforma flexível, expansível e integrada para rastrear e melhorar a experiência do cliente. Use pesquisas atraentes e interessantes, notificações e fluxos de trabalho automatizados e poderosas ferramentas analíticas para entender exatamente onde fazer melhorias ou promover bons comportamentos. Ao conectar Key Survey com outros sistemas de TI, você fechará o ciclo entre marketing, vendas, operações e atendimento ao cliente.
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Construído para grandes empresas, Key Survey é uma plataforma flexível, expansível e integrada para rastrear e melhorar a experiência do cliente.
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Kustomer is the omnichannel customer experience platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
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Kustomer is the omnichannel customer experience platform for enterprises focused on delivering standout service, not resolving tickets.
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O CMNTY é uma poderosa plataforma online usada pelas mais inovadoras marcas e agências de pesquisa de marketing da atualidade para criar comunidades de informações de clientes. Através do diálogo contínuo com os clientes em plataformas online dedicadas, as marcas desenvolvem uma compreensão mais profunda das motivações e desejos das pessoas que servem.
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O CMNTY é uma plataforma usada pelas marcas mais inovadoras e profissionais de conhecimento atuais para desenvolver uma compreensão mais profunda dos clientes.
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Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers.
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Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place.
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SmileBack is a customer satisfaction platform, built to be simple to use, but deep on insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention.
We remove the pains that stop customers giving feedback - SmileBack users see review response rates over 40%. And with advanced reporting and analytics, you'll always know how satisfied your customers are.
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Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey.
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Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9.
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Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
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O Hotjar é a maneira rápida e visual de entender os usuários. O Hotjar é tudo o que a equipe precisa para obter feedback visual instantâneo. Veja como as pessoas realmente estão usando o site.
e descubra as informações para fazer as mudanças certas.
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Ferramentas de feedback e análise criadas para melhorar a experiência do visitante do site. Fornece mapas de calor, pesquisas de opinião, pesquisas e muito mais.
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ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses.
Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers.
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Software that helps businesses manage and generate reviews, respond to customer feedback, and discover key customer insights.
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Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
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Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
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O Newired permite que as empresas acelerem a integração do usuário em praticamente qualquer aplicativo da Internet, fazendo com que o usuário aprenda e desempenhe em qualquer lugar.
Não esqueça que digital é, acima de tudo, para as pessoas. As soluções 100% sem código ajudam a aumentar a motivação do usuário, porque ele está no centro da entrega, do desenvolvimento de software e porque a Newired ajuda a transformar praticamente qualquer aplicativo da Internet em um ambiente mais fácil de usar.
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Ferramentas 100% sem código foram criadas para ajudar as empresas a treinar e integrar usuários em aplicativos baseados na Internet.
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Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator.
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PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
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Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
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Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
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Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
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O SurveySparrow permite transformar pesquisas em conversas. Com uma interface de conversação, o SurveySparrow permite que os usuários criem e compartilhem pesquisas altamente envolventes e inteligentes que oferecem uma experiência de bate-papo.
As pesquisas recorrentes do SurveySparrow permitem que você envie pesquisas em intervalos regulares para medir o pulso do cliente ou do funcionário.
Com opções fáceis de compartilhamento, o SurveySparrow permite que você compartilhe pesquisas na Internet, dispositivos móveis, redes sociais e e-mails para coletar facilmente os comentários do público-alvo.
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Transforme pesquisas em conversas com pesquisas semelhantes de bate-papo. Envolva-se mais com clientes e funcionários.
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Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard.
Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities.
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Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard.
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TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. With TapMango you can engage customers with our powerful SMS/Email marketing, get new customers with our referral system and online review boost, increase revenue with flash sales and mobile ordering, seamlessly integrate with your POS and so much more. Paired with a world-class customer support team, TapMango is powering thousands of happy merchants.
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TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants.
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Desenvolva orientações interativas e sem código que integram e convertem todos os usuários. Os guias passo a passo fáceis podem ser adicionados a qualquer site sem integração de código, você pode criar o primeiro passo a passo do site Nickelled em minutos e compartilhar com colegas, clientes ou possíveis clientes em segundos. Treine os clientes ou equipe em atualizações de novos sites, processos de trabalho e ferramentas online. Experimente o Nickelled GRÁTIS hoje mesmo (sem necessidade de cartão de crédito).
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Faça orientações passo a passo simples para integrar e converter todos os usuários.
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Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app.
Userfeel was designed and developed by Usability Researchers for Usability Researchers but also for newcomers to UX Research and anyone who wants to optimize their website or app.
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Quick and Easy Remote Usability Testing for Websites and Apps. Our panel consists of more than 60,000 testers speaking 40 languages.
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Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base.
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Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base.
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---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month.
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----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free!
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Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to.
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Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more.
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BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye's all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social, support ticketing, listings, webchat, business insights, and competitive benchmarking.
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All-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers.
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CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 40 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE.
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CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
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amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. With a lead card autofilling, tags, segmentation, lead scoring and reporting, you can manage your most valuable accounts more effectively. Then after you've identified the leads you should focus on, amoCRM takes care of delivering relevant ads, content and promotions to your target audiences. That way, amoCRM helps you to provide great customer experience, prioritizing your time and efforts.
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amoCRM is easy-2-use CRM. It is however very functional and powerful. Sales pipeline, lead tracking, analytics and website integration.
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The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution.
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The Thought Industries award-winning Learning Business Platform is helping for-profit businesses drive revenue and scale operations.
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Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 80,000+ paying customers spanning across 155 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with CRM that is both agile and powerful.
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Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding.
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Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content
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Traditional ways to look for information on a website or a web app is very inefficient. People spend hours per day locating the right page on a nav bar, or going through a huge knowledge base, or chatting with an agent or interacting with semi-trained bots.
Airim saves time for these users by creating one widget to find information quickly and effortlessly using highly trained AI
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Save your customers valuable time by helping them find information on your website or app
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ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content,
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ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more!
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Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.
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Social media marketing & customer experience management on one easy-to-use platform.
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O software inovador Net Promoter Score (NPS) ajuda você a medir, analisar e atuar no feedback para melhorar o relacionamento com o cliente ou a participação do funcionário (eNPS).
SightMill facilita a adição de pesquisas de NPS ao site, para enviar pesquisas de NPS por e-mail ou para coletar pesquisas de NPS em um evento ao vivo.
Integra-se com softwares de terceiros (Slack, Zapier, CRMs) e fornece ferramentas para encaminhar feedback para a equipe.
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O software Inovador Net Promoter Score (NPS) ajuda você a medir, analisar e atuar no feedback para melhorar o relacionamento com o cliente.
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Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
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Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
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TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary customer distress index, task management, in-depth reporting & metrics, and even sentiment analysis! TeamSupport is also fully customizable and scales with you as you grow. Get the focus back on your customers where it belongs and provide an exceptional customer experience.
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Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
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Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days.
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Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
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UJET is a modern cloud contact center software company providing phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com.
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UJET is a modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
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Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with.
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Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews.
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elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization.
More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today.
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Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more.
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The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior.
ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status).
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The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use.
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The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined.
The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service.
All hardware, software and support needed to run the kiosks is provided as a service with month to month.
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Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews.
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BetaTesting provides real-world testing services with a community of over 200,000 users around the world. Our platform lets startups & large companies design tests to collect feedback, bug reports, usability videos, and real-world user data over single-session or multi-week iterations.
Our team also provides fully managed services, including test setup and design, project management, and data analysis to help our clients build better hardware and software products.
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Software and users to help companies collect real-world feedback, bug reports, and usability videos to improve their products.
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Solve customer issues quickly! Do you need to issue a refund to a customer, but it requires approval form your success lead? No problem Armatic's workflow process allows for any type of approval rule to quickly resolve customer issues and involve your whole team .
Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by the support team and any other authorized member in the organization.
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Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by your whole team.
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Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement.
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Toonimo humanizes the web user experience with engaging digital walkthroughs.
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One dashboard that let's you: Generate more positive reviews on websites that matter like Google and Yelp, Update business information in every online directory, Add a widget to your website to showcase online reviews, and automate review reminders for your customers. Don't spend time checking every website about your business, Never miss a new review ever again!
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Generate reviews, Increase engagement, Drive traffic.
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ITC delivers frictionless customer experience by consolidating all digital channels into a single interface with CRM integration, allowing for a consistent customer experience across all channels and empowering your customers to connect with you on their channel of choice. Loved by customers and agents alike, channels supported by ITC include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and customer service chatbots.
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ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics.
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Our customer intelligence platform processes data from any source to reveal the connections between your customer's thoughts and feelings and the metrics that drive your business. Our analyst workbench brings four powerful tools; text analytics, statistical significance, cross tabs, and, visualizations so you can do more in less time.
Saiba mais sobre o OdinAnswers
A Better Way to Understand Customers
Link the voice of your customer to the business metrics that matter most.
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Preferrd is a reputation management platform built specifically for the recruitment industry. We help recruitment agencies build trust with both candidates and clients by collecting and leveraging reviews.
Recruiters use Preferrd to attract better candidates, convert more clients and improve staff performance. Features include: powerful performance analytics, SEO optimised profile listings, review rich snippets, customisable on-site widgets to improve conversions and much more.
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Reputation management software for recruitment companies. We help recruiters build trust & increase revenue by collecting reviews.
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Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform.
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Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement.
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Q One é uma plataforma SaaS (software como serviço) de pesquisa de mercado única, baseada em nuvem, em vários canais, moedas e línguas, que oferece uma gama completa de recursos para profissionais de pesquisa e organização com foco na automação do recrutamento/gestão de painéis, incentivo ao membro do painel, programação de pesquisa e coleta de dados que aumentam o engajamento do painel e coletam insights orientados por dados em tempo real.
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Gestão de painéis
Coleta de dados
Projeto de pesquisa
Prevenção de fraude
CRM
Cotação
Mensageiro instantâneo
Gestão de projetos
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Our customizable one question survey will allow you to easily determine who your most loyal customers are. Through a customizable one question survey, you can ask your customers how likely they would be to refer others to your business.
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Get real time customer feedback from all your customers using a simple one question email survey.
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Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes.
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Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting.
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Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages.
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Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide.
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MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked.
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MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships
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Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback.
Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc.
Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements.
Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues.
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Reputology helps multi-location enterprises monitor reviews & feedback to address issues quickly & improve the Customer Experience.
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All in one software for marketers to do everything right from lead capture, email & drip marketing, workflows, webpush notification, marketing automation and more. SendX replaces all that with a single platform at an affordable price.
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Growth Tools & Email Marketing Automation platform to grow your web business. Best suited for small to medium size business.
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O Smartlook é uma solução de análise qualitativa para Internet e dispositivos móveis que ajuda mais de 200.000 empresas de todos os portes e indústrias a responder o porquê das ações dos usuários. Por que os usuários se movem ou por que não usam esse recurso? Elimine as conjecturas: as gravações sempre ativas dos visitantes e os mapas de calor mostram o comportamento real do usuário, enquanto os funis automáticos de rastreamento e acompanhamento de eventos revelam tendências no comportamento. Não apenas números e gráficos, o Smartlook diz por que os usuários se comportam da maneira que fazem.
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O Smartlook é uma solução de análise qualitativa para sites e aplicativos móveis com gravações sempre ativas, mapas de calor, evento automático e funis.
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Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close.
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.
Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Pendo was founded when alumni from Rally, Google, Cisco and Red Hat combined their heads and hearts to build something they wanted but never had as product managers a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society's experiences with software.
Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls.
Zingle is a customer-to-business mobile engagement platform that enables two-way communication via mobile messaging including SMS, MMS, and Social Messaging.
Established in 2009, Zingles AI-driven intelligent messaging platform enables businesses to personalize and automate communication with customers, helping them increase operational efficiency, improve customer satisfaction and drive additional revenue. Our mission is to make the experience of being a customer effortless.
#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text.
Receba feedback dos clientes em tempo real para elevar a retenção de clientes e referências. AskNicely envia automaticamente aos clientes uma simples pesquisa por e-mail com duas perguntas (com base na estrutura de fidelidade do cliente do Net Promoter Score), que as pessoas podem responder com apenas um toque. Ouça os clientes em tempo real, impeça os clientes insatisfeitos de irem embora e receba mais avaliações online. Comece a enviar pesquisas em minutos, sem ajuda de TI.
A melhor pesquisa de Net Promoter Score (NPS) da Internet. Meça automaticamente e aja conforme a felicidade do cliente, todos os dias, gratuitamente.
Cloud reputation management system that allows large enterprises to monitor or manage online ratings and respond to customer feedback.
Cloud reputation management system that allows large enterprises to monitor or manage online ratings and respond to customer feedback.
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
O PureCloud é a solução para uma central de contato em nuvem completa de última geração que ajuda a gerenciar e entender as interações omnicanal em uma jornada perfeita para o cliente. Dê aos seus funcionários uma única ferramenta para lidar com todas as comunicações, como voz, bate-papo, e-mail, mídia social e mais. Uma interface intuitiva facilita o uso. A inovação rápida garante que você supere as expectativas dos clientes hoje e amanhã. O PureCloud é simplesmente eficiente e eficientemente simples.
O PureCloud simplifica as relações com os clientes. O PureCloud conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o relacionamento com o cliente.
Improve the customer experience with an all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator.
PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.
Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Build your multichannel customer platform through Crisp and start to communicate with your customers seamlessly.
With our Team Inbox, Crisp lets you chat with your customers and makes things simple for busy businesses.
Through a wide range of features, we simplify the way you help your customers to reach their goals by automating a lot of stuff.
Your all-in-one platform for multi-channel communication.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.
Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions - 24/7, fully on auto-pilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds.
Chatbot making platform to creates chatbots that automatically collects data from website visitors.
UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue.
UserTesting helps organizations to create the best customer experience powered by human insights.
FullStory takes a fundamentally different approach to understanding your customer experience. One tiny script unlocks pixel-perfect playback, automatic insights, funnel analytics, and robust search and segmentation all without the need to manually tag your sites code.
Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform.
A Userpilot ajuda as equipes de produto, UX e sucesso do cliente a aumentarem a adoção do usuário por meio de experiências de produtos baseadas em comportamento. Construa experiências bonitas, personalizadas e altamente personalizáveis em cima do produto para preparar o caminho certo! Melhore rapidamente a integração para novas inscrições, acione dicas interativas quando for relevante e ajude os usuários a entender o valor, tudo sem escrever nenhum código. O Userpilot também ajuda você a aumentar a retenção de usuários e estimular a descoberta de recursos à medida que o produto evolui.
A Userpilot ajuda as equipes de produto, UX e sucesso do cliente a aumentarem a adoção do usuário por meio de experiências de produtos baseadas em comportamento. Sem código.
Measure and improve your customer experience with surveys that you can build in minutes. Create beautiful, mobile-friendly surveys with GetFeedback's easy-to-use survey builder. Embed survey questions in email with one-touch email functionality. Measure and understand your responses with real-time Dashboards and Text Analytics. Integrate with Salesforce for faster, better CX insights. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other apps.
GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback.
Feedbackly is a multi-channel customer feedback and customer experience management solution. It is the worlds only such software with built-in marketing and sales tools. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading analytics dashboard.
Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions.
Cloud-based customer feedback software that assists firms with multi channel distribution, visual customization and survey creation.
An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques.
With Dovetail, researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price.
Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.
A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey, increase audience involvement and gather better data. With brandquiz users can easily create and publish lead pages & promotions for lead acquisition, quizzes & personality tests for lead qualification & segmentation, price calculators & digital sales assistants for sales conversion and product & customer satisfaction surveys for measuring customer experience.
A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey.
A poderosa plataforma foi criada para transformar diferentes dados de clientes de várias fontes de informações e ações que geram resultados de negócios mensuráveis para os clientes.
Os aplicativos do Gainsight ajudarão você a gerar, programaticamente, os resultados dos clientes em todos os segmentos. Os aplicativos incluem informações, comentários, colaboração, participação e resultados.
O Gainsight transforma os pontos de dados em uma estratégia viável para o sucesso do cliente, permitindo aumentar a retenção e expandir a receita.
The only agile Customer Success Management platform designed to provide complete visibility into your customers so you can do the right work at the right time and fully scale your best practices.
Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services
zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework.
- collect actionable feedback at high response rates up to 25-30%
- excite and engage your organization with feedback livestreams
- identify immediate insights and trends with Smart Labels (text analytics)
- delight promoters and critics with personalized replies to reduce churn
- empower improvements - route feedback alerts to colleagues
zenloop is a Net Promoter Score (NPS) SaaS platform. We collect, analyze & manage NPS feedback for growth stage e-commerce companies.
Feedback Lite is a fully customizable survey tool for website owners. With Feedback Lite you can add a simple to use feedback tab to your website and begin to survey your website visitors using an array of flexible feedback forms designed to help you and your business learn more about what your customers are really thinking.
Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors.
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free.
Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress.
With Wix Answers, you can build better, longer-lasting relationships
Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.
iGrafx delivers proven ROI to the largest enterprises in the world. Our Digital Transformation Engine is a platform that captures, communicates and automates the alignment of strategy, people, processes, and technology. This is why millions of users worldwide, including 2/3 of the Fortune 100 and 5 of 10 largest banks, use iGrafx to unite and transform their organizations: modeling operations, identifying and mitigating risks, achieving compliance and automating business processes.
iGrafx delivers proven ROI to the largest enterprises in the world.
Surveypal provides an enterprise-grade online survey platform which empowers the customer experience. With Surveypal, you can leverage CX into higher customer retention rates, increased sales, and faster growth.
You can integrate Surveypal into any CRM system, including Microsoft Dynamics, Zendesk, and Salesforce. The combination of CRM and Surveypals CEM solution effectively improves the customer experience in every interaction with your current or potential customers.
Surveypal is an online survey platform that helps you measure and improve the customer experience
MoEngage is an Intelligent Marketing Cloud that empowers companies to orchestrate campaigns across channels like push, email, in-app messaging, web push & SMS, with auto-optimization towards higher conversions powered by machine learning. By targeting your users through the right channel and at the right time, drive significant revenue gains and reduce marketing spends enormously.
MoEngage is an intelligent marketing cloud that proactively engages users through the right channel, at the right time.
Better feedback for everyone, on a human scale.
As the feedback solution which puts the respondent first, we're empowering conversations between companies and their customers. Whats more, we equip them with the actionable insights they need to make better decisions to improve their customer experience. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good.
Starred builds feedback software which puts the respondent first, and helps companies succeed through actionable insights.
While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to improve it. Medallia turns customer feedback into real time actionable insights that are used by the entire organization, to rescue at risk customers, engage more customer fans, and identify the innovations your customers value most. Our solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve.
The world's most engaging software for driving business performance - by listening to customers and improving their experience.
Customers feedback - ratings, thoughts and ideas via their cell phone (SMS, Voice and Web - NOT an app!) at the point of experience. Includes integrated analysis and alert management so the business knows how it is performing and can fix any issue, even talk to the customer - BEFORE that customer defects or worse, defects and complains on line. All issues are tracked until completion, so closing the feedback cycle and ensuring operational improvement.
Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection.
Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.
Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android).
Get notified instantly when you receive new feedback by email, or via your group chat system (Slack, etc).
Doorbell integrates with your favourite project management systems, so you can easily create tasks based on the feedback (Pivotal Tracker, Trello, Jira, etc).
Other features include automatically generated screenshots, sentiment analysis of all feedback, and lots more!
Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android).
Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more.
Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.
Go beyond traditional analytics and truly understand your customers.
Go beyond traditional analytics and truly understand your customers.
Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions.
Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Totango is a customer success platform that drives action and focus for teams and predictable results for management.
CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers.
CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers.
Web-based solution that provides survey management through customer feedback, lead capture, market research, offline access and more.
Web-based solution that provides survey management through customer feedback, lead capture, market research, offline access and more.
Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal.
Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales.
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens, success and satisfaction metrics are collected and calculated automatically.
The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens.
From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate meaningful, direct relationships with guests and deliver exceptional guest experiences. The reservation, seating and guest engagement platform gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing.
A reservation, seating & guest engagement platform for restaurants, hotels, nightclubs & entertainment venues.
Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, and helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality.
Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time.
We fix marketing complexity to create unique customer experiences. So customers come to stay. CrossEngage enables marketers and CRM managers to build meaningful relationships with their audience by using the right messages through the right channels. Activate and interact with your customers creating individual customer journeys that will stay in mind. With CrossEngage, you can connect all your data sources to 360-degree profiles and maintain your favorite marketing channels.
CrossEngage enables marketers and CRM managers to create unique customer experiences that will stay in mind.
CCM solution that helps companies manage and deliver personalized communications from one platform.
CCM solution that helps companies manage and deliver personalized communications from one platform.
Why wait weeks or months to respond to a customers survey response, do it now! Our ActionTracker is a powerful and fully-integrated system that puts you in full control of your customer comments, inquiries, and small projects. When a customer responds, ActionTracker takes over. Assign issue codes, personnel, priorities, and next-steps action items. Track the life of the response through History Notes. ActionTracker gives you complete control of your customer experience management.
Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers!
Moxtra is a mobile-first, collaboration application and platform founded by the former co-founder + CEO of Webex, Subrah Iyar, and WebEx veteran, Stanley Huang. Moxtra provides messaging with powerful, built-in layers of collaboration for modern teams, from any device, anywhere in the world. Capabilities include visual content management; rich visual and verbal content annotations; powerful text, voice, and multimedia group chat; online voice + video meetings; and task management.
Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime.
Own or manage a restaurant? TalkToTheManager is the perfect customer feedback solution. You no longer need guest comment cards. TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to reply in real-time in order to address customer service, product, and facility issues, often while the customer is still on-site. Intercept negative feedback, avoid negative reviews and create strong customer relationships. Our customers love it!
Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues.
Liferay Digital Experience Platform is an enterprise-grade platform that enables companies to create and connect personalized digital experiences across web, mobile, social, in store and other touchpoints. It provides the technical foundation (deep integration, security and modularity) for your digital business to orchestrate unique customer experiences, as well as business value features to support a deeper understanding of your customers.
An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices.
Conversocial is a leading customer engagement platform for todays digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial creates a clear digital path for brand and consumer engagement.
Conversocial is the digital customer care platform for social messaging.
ReviewSpreader helps small businesses connect with their customers quickly by sending review requests straight to where customers hang out; their cell phones! Easily manage your online reviews under one roof with our comprehensive reputation management dashboard.
Helping small businesses get five star reviews in seconds.
We offer:
Best in class scheduling and mobility solutions for mid-sized to enterprise level companies, tailored to manage employed work forces and deliver measurable productivity gains of 25-50%. We are an industry leader, with a truly multi-tenant SaaS warranty claims processing and dispatch software; of which a large percentage of North American manufacturers, retailers and third party administrators use to automate and improve the 3rd party service delivery process.
Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options.
Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.
Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads.
Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.
Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.
Improve your CSAT and the quality of answers with Qualitista's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic.
Link your help desk to Qualitista, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses.
We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps.
Qualitista is a conversation review tool for support teams that makes giving feedback to agents easy and systematic.
Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials and more.
Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials
Thoughtexchanges community intelligence software empowers leaders to ask open-ended questions and get answers in real time.
AI and machine learning ensure everyones response gets considered by others. Powerful analysis tools instantly surface valuable insights into key areas of agreement and disagreement.
Leaders can find common ground, inspire trust and use data to make decisions that get immediate support. Everyone contributes and everyone learns, without bias.
Thoughtexchanges community intelligence software empowers leaders to ask open-ended questions and get answers in real time.
A customer satisfaction tool that uses surveys to monitor customer satisfaction over a period of time. Use this data to identify unhappy customers, build customer loyalty, find your advocates and benchmark your performance against others in your industry. Client Heartbeat puts on this customer satisfaction data into a super simple dashboard. Try the live dashboard for free.
A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers.
ListenLoop makes advertising software that complements your account-based marketing (ABM) strategy, giving you unprecedented power and precision to deliver banner ads to the accounts you desire in just a few steps: (1) pick key accounts, (2) upload ads, and (3) launch your campaign.
You can nurture target accounts with a series of ads delivered over the course of days or months with ListenLoop's drip campaigns. Youll keep your ads fresh, preventing buyers from getting oversaturated.
Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily.
Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience.
Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience.
Review Camp helps your business easily & automatically get more 5 star reviews from your customers, and prevent negative ones. It is easy to use, mobile-friendly and allows you to request feedback in person or via email. Create email drip campaigns, get automated reports, and embed actual reviews right in your website. Post reviews directly to facebook and twitter! Improve your SEO AND reputation with more reviews, and ultimately win more business. Visit our site & get a free reputation report!
Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report!
Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.
Real-time customer feedback platform for brick & mortar businesses.
Quantum Metric is the Digital Experience Intelligence platform, driving unparalleled visibility into every customer interaction across all devices and delivering faster data-driven decisions. Performance and security are the foundation of Quantum Metric, enabling customers to gain real-time user insights securely and at scale.
Quantum Metric delivers Digital Experience Intelligence via unparalleled customer visibility and data-driven decision making.
Our products Engage, Immerse and Converse provide one-stop shop for all your Digital Marketing and Customer Experience requirements.
We Provide an analytics driven approach to Customer Engagement & enable Precision Marketing.
LocoBuzz started from a spare bedroom about 5 years ago and today is a 90 people strong organization with clients across all of India, South east & Japan
Powered with AI, ML & Big Data and automation technologies, a complete digital marketing & customer experience solution.
Inquisium understands human connection like few other organizations--and since people are at the core of every data point, they have a big advantage over traditional survey companies. With their easy-to-use feedback management platform and specialized survey expertise, customers are able to better understand the world around them.
Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights.
Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.
Provides visibility, insight, and answers to hep companies improve online conversion and customer retention.
Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.
Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps.
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.
The Most Powerful Customer Success Software.
Field Solution Group provides a superior review monitoring and reputation management software platform trusted by businesses across the world. Helping thousands of businesses manage and utilize positive customer experience to earn new business by automating the process of getting more and better reviews on sites like Google+, Facebook, Yelp and industry-specific review sites; eliminating manual website review entry; and managing their online customer reputation.
Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business.
ROI Customer Lifecycle Marketing software transforms the way marketers nurture business relationships - from initial contact to brand advocacy. The ROI "software-as-a-service" (SaaS) solution helps companies win and retain more customers, optimize marketing effectiveness, and maximize the lifetime value of customers.
ROI marketing automation solutions include campaign management, email marketing, lead nurturing, customer nurturing, and lead management.
CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns.
Cloud-based solution that offers leadership board, employee communication, and employee loyalty modeling capabilities.
Customer experience management tool that helps business personalization through daily support and analysis.
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose.
A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
ContentSquare is a user experience (UX) analytics and optimization platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates.
User experience (UX) analytics and optimization platform that improves conversion rates and creates ideal customer journeys.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Businesses build customer lifetime value with individual customers at scale on Layer's enterprise conversation platform. We believe relationships are built one conversation at a time, and that businesses build relationships by understanding and anticipating customer needs.
Layer's enterprise-class Conversation Platform and SaaS products help organizations accelerate engagement, increase conversion, and improve the effectiveness of customer service and success.
Conversation builds relationship. Businesses have conversations with individual customers at scale on Layer's enterprise platform.
Software that helps to engage and regain customers in online shops via smart exit-intent popups and personalized emails.
The uptain algorithm analyzes data about a visiting customer in an online shop from different sources and segments this customer.
Based on this segmentation the customer gets either an exit-intent popup or an email after cart abandonment.
The aim of the uptain algorithm is to minimize the annoyance factor and to simultaneously maximize customer lifetime value.
Software that helps to engage and regain customers in online shops via smart exit-intent popups and personalized emails.
At the end of the day, your business is founded on personal relationships and perceptions above everything else, and Outreach is the one solution that actually gives you the one tool you need to nurture those relationships from bad to good across both your customers and your employees--the whole package. It's the easiest app for collecting more feedback from your customers via automated text messags. Performance management is also central to Outreach: feedback is tied back to specific employees.
Easiest app for collecting more feedback from your customers via automated text message conversations.
Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lower total cost of ownership.
User-friendly software enabling creation of powerful and valuable survey research and feedback applications.
Give staff and consumers one place to get fast answers your brand stands behind.
Our patented community knowledge base has comprehensive features that are easy to use and affordable. Plus our attention to you is unlike most other vendors. See why credit unions, AAA clubs, eCommerce sites and others utilize FuzeDigital's multi-channel knowledge base & case management for self-service and assisted-service support.
Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support.
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources
Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more
Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
The AnswerDash tab seamlessly delivers relevant Q&A content, personalized to the customer's context and need. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase user engagement up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides elegant tools that highlight common customer questions and identify content gaps on your site. Request a demo to learn more.
AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.
MyFeelBack is a robust and secure entreprise platform that helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.
Integrated with Salesforce and trusted by 70+ successful companies like L'Oreal and Bmw, our targeting technology lets companies ask the right question at the right time in the customer journey, empowering your teams with amazing customer insights to act on. Smarter decisions. Better business. Data-driven growth!
Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses.
We uncover insights that help you build a better customer experience, and help identify what matters to customer segments. Turn your existing NPS and CSAT data into actionable insights using AI-powered thematic analysis.
We analyze your feedback to show you the drivers for customer satisfaction and loyalty, product usage and buying behaviors.
Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis
A customer experience management solution that enables you to collect and process customer feedback into actionable insights in an easy and fast manner.
The service processes feedback in 60+ languages and provides you with insights instantly after the feedback has been provided.
Lumoa's Artificial Intelligence-based solution translates the feedback, categorizes it, assesses the sentiment, and shows you the positive and negative drivers of customer experience instantly.
The fastest, smartest and easiest solution for processing customer feedback into actionable insights.
Promoter Ninja is the cheapest and simplest NPS email survey tool to monitor customer satisfaction. Upload your customer contact list, customize your NPS survey and send in just a few clicks.
Net Promoter Score is "the one number you need to grow", according to Harvard Business Review. Use Promoter Ninja to send multilanguage NPS surveys, without IT supervision and with your own brand image. First 500 surveys are on us! Get the most valuable feedback from your customers, starting at 10USD/mo.
The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization.
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.
Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist.
Enabling CX-Transformation: We connect all the dots along the Customer Journey to help discovering pain points in real-time and implementing an Actionable Insights driven end-to-end CX Management.
Our Customer Intelligence Engine makes Big Data accessible to everyone. Integrate, analyze and visualize your data to gain new insights. Collect and prioritize pain points, ideas for innovations and customer feedback and share them within the company.
Analyzes and visualizes process data and voice-of-customer data along the customer journey.
Netigate is a leading European provider of cloud based services for online surveys that are primarily used for voice of customer (customer satisfaction), employee performance and market research. Through Netigates user friendly interface, the users can conduct surveys in a very effective way compared to other alternatives.
Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc.
iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages.
iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric.
Web-based solution that enables customer experience through analysis, custom dashboard, feedback management and more.
Web-based solution that enables customer experience through analysis, custom dashboard, feedback management and more.
