Software de Satisfação do Cliente
Software de satisfação do cliente: os produtos dessa categoria permitem que as empresas coletem, organizem e gerenciem comentários. Esses aplicativos fornecem recursos de pesquisa, rastreamento de reclamações e relatórios de chamadas. O software de satisfação do cliente pode integrar-se às soluções de gerenciamento de relacionamento com cliente e gerenciamento de produtos para ajudar a aplicar o feedback adquirido às interações comerciais e ao desenvolvimento de produtos. Para soluções de software relacionadas, consulte sistema de help desk, sistema de atendimento ao cliente, software CRM e ferramentas de pesquisa.
Filtrar resultados (181)
Classificação do produto
Implantação
- Celular - Android nativo (45)
- Celular - iOS nativo (47)
- Instalado - Mac (8)
- Instalado - Windows (14)
- Nuvem, SaaS, web (165)
Recursos
- Análise de dados (146)
- Análise de sentimentos (54)
- Coleta de comentários (142)
- Coleta de dados de multicanal (55)
- Comentários de 360 graus (72)
- Gerenciamento de comentários (71)
- Gestão de pesquisas/intenção de votos (61)
- Gestão de questionários (109)
- Monitoramento de reclamações (96)
- Painel (79)
Preços
Categorias relacionadas
MirrorWave is a feedback system that drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or 2-way partnerships. Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show whats changed and why, what you need to do and if those actions worked.
MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships
QUALITYWEB 360 is an all in one tool for ISO 9001 that allows you to organize all the information and documentation that is generated in your company. It has 15 modules such as Document Control, Internal Audits, Corrective Actions, KPI's, etc. that help you optimize all your processes by administering them electronically. It is developed under the requirements of ISO 9001 so you ensure compliance with this standard and the like.
The best tool to organize all the information and documentation in your company ensuring compliance with ISO 9001 and the like.
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.
iperceptions is a global leader in Voice of the Customer (VoC) solutions, guiding the world's most respected brands to become customer-centric organizations. With an experienced team that has managed 1000s of VoC programs since 1999, iperceptions collects 100+ million feedback data-points every year across 80 countries and in 35 languages.
iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric.
Opinionmeter is a leading provider of technology-based customer satisfaction survey tools, with an emphasis on mobile survey solutions (including native survey apps for offline data capture). Opinionmeter's unique multi-mode, cross-platform approach provides the flexibility to author a survey once and distribute it anywhere - either as an online survey, mobile-web, mobile survey app, survey kiosk or paper survey. Opinionmeter's native survey apps support iOS (Apple), Android & Windows devices.
Web-based, customer survey solution with survey authoring, question & answers library management, reporting, mobile devices support.
Leading providers of Guest Intelligence solutions to independent hotel brands worldwide, ReviewPro provides hoteliers with actionable insight to enhance the guest experience and increase rankings on review sites and Online Travel Agencies (OTAs). The companys suite of cloud-based solutions includes Online Reputation Management (ORM), Guest Survey Solution (GSS) and Revenue Optimizer.
World-leaders in Guest Intelligence solutions for the hospitality industry. Improve guest satisfaction & reputation online.
Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience.
Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience.
GuestJoy brings a data-driven approach to hotel sales. It enables hotels to engage with guests even before they arrive at the hotel. This results increased revenue, improved guest satisfaction, and more reviews. The company has offices in London, Tallinn, Prague, and Gdansk and is currently serving independent and hotel brands in 15 different countries, including Tallink Hotels, SemaraH, Mogotel, Relais & Chateaux, AccorHotels, Czech Inn Hotels and Sokos Hotel
GuestJoy provides the guest communication tool for hotels, it helps the hotels to improve the guest satisfaction and revenue stream.
A RingCentral Engage Digital é mais adequada para empresas com um mínimo de 100 funcionários.
RingCentral Engage Digital, uma empresa da RingCentral, permite que as empresas gerenciem todos os canais digitais de atendimento ao cliente em uma única plataforma.
Como resultado, os agentes podem gerenciar vários canais por meio de uma interface exclusiva, aumentando a velocidade de resposta, agilizando a alocação de recursos e nivelando o fluxo.
Mais de 14,5 milhões de mensagens provenientes de várias fontes (e-mail, chat, mensagens…) são categorizadas e enviadas aos agentes de atendimento ao cliente.
Gerencie todos os canais digitais de atendimento ao cliente por meio de uma única plataforma.
Enquire is a post-purchase survey Shopify app. In less than 1 minute, merchants can install Enquire, setup their survey, and immediately start collecting feedback directly from customers.
Easiest way to implement post-purchase surveys on Shopify.
Turn user feedback into actionable product optimizations! With Upvoty it's super easy to collect & manage valuable user feedback.
Turn user feedback into actionable product optimizations! With Upvoty it's super easy to collect & manage valuable user feedback.
Suggestar is a mobile feedback solution that allows businesses to collect opinions from their customers. We focus on your need to get instant and actionable feedback while respecting your customers time. You can increase your survey response rates by 40%-2,000% as our surveys take customers less than 30 seconds to complete on their mobile phone. Suggestar offers customers a simple mobile feedback experience, which gives you actionable results to help improve customer loyalty.
Mobile feedback solution that allows businesses to collect opinions from their customers. Increase response rate by 40%-2,000%
A SaaS real-time customer feedback & complaint management solution, specifically designed for retail stores & local service providers.
A SaaS real-time customer feedback & complaint management solution, specifically designed for retail stores & local service providers.
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.
Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today!
Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today!
Based on our hands-on consultative work over 20 years, we developed TopBox, the turnkey B2B customer feedback solution for SMBs, to shine the light on customer expectations, gaps, & opportunities, facilitating appropriate action across your company.
Out-of-the-box reporting designed for B2B includes account-level feedback, benchmarks, longitudinal trending, & financial linkage for actionable insights that deliver results in 30 days or less. Streamline your program & earn 9X ROI w/TopBox!
TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights.
MindTouch transforms the product and help content your company already produces into a customer engagement channel. Enrich the customer's record with valuable behavioral data based on the user's interactions with your product content. Create a mobile-ready, SEO optimized site for all of a company's content. MindTouch can double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers & customers into kick-ass product experts.
Transform your product and help content into a customer engagement channel that increases web traffic, drives sales, & improves support
MaritzCX is customer experience (CX) management for big business. Organizations need CX programs that drive high value and high return. We help increase customer satisfaction and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offer a full-service, professional CX approach.
MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners.
Incogneato is an online suggestion box and communication tool that helps businesses, organizations, or individuals anonymously collect feedback, and then anonymously communicate with the people who respond.
Once the suggestions are collected, box creators can add them to a voting page where others can view, vote, and discuss each suggestion.
There are plenty of feedback solutions out there, but most are expensive and substantially more difficult to setup.
Online anonymous feedback collection and communication tool. Sort and review your responses easily.
SatisMeter identifies unhappy customers in your web and mobile apps, or via email.
SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS). It is a must-have tool for mobile and web app owners and developers, growth hackers and marketers.
Thanks to an unobtrusive and lightweight survey pop-up, the average response rate is as high as 35%.
SatisMeter identifies unhappy customers in your web and mobile apps, or via email.
Wizu is an AI powered chatbot for conversational surveys designed to increase response rates, improve customer satisfaction and gain more actionable insight. Wizu can analyse responses in real time allowing you to route surveys by sentiment or word groups to create a truly personalized and engaging conversational survey.
Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer satisfaction.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty.
Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-sales.
Analyzing live-streaming video from a web camera, HeedBook provides you with detailed reports on service quality and customer satisfaction in your company.
Heedbook is the first online AI-based software for evaluating and boosting customer loyalty.
The Customer Happiness Score helps businesses collect customer feedback, measure customer happiness, manage customer relationships and personalise your marketing.
A customer happiness solution that helps businesses collect, measure, and manage customer feedback, customer relationships, and more.
Customers expect efficient support via multiple channels.The wait time for queries to be processed by sales staff, customer service and social media teams can lead to a loss of customers and business. Clickatell Touch is a live chat tool that enables you to unify your response teams across inbound channels for consistent, real-time messaging and on-demand customer service delivery. This scalable live chat solution requires will boost conversions and customer loyalty.
Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile.
YouGov is a global provider of data and analysis generated by consumer panels in 42 markets. We are powered by our unique connected data set, The YouGov Cube, encompassing hundreds of thousands of variables and over a decade of data on our panel members. With our continuously updated data we are able to provide the most accurate, complete, and dynamic portrait of the world.
YouGov BrandIndex, a syndicated brand tracker, tracks 16 different brand metrics including a proxy for NPS with the Recommend score.
Preferrd is a reviews platform with a difference. Our reviews are collected at both the consultant and company level, meaning our tool is ideal for professional services.
We're also fully integrated with Google reviews, helping you to collect, manage and showcase your Google reviews across all locations.
Features include: powerful analytics, SEO optimised profile listings, rich snippets, customisable real-time on-site widgets and much more.
Professional reviews software to manage your Google reviews. Collect, analyze and showcase your Google reviews in real-time.
Enterprise feedback management system that helps businesses improve service quality with online and offline touch-point trackers.
Enterprise feedback management system that helps businesses improve service quality with online and offline touch-point trackers.
Feedback app for Amazon seller who wants increase feedback and reviews.
Feedback app for Amazon seller who wants increase feedback and reviews.
Customer testimonials, automated. Set up in 10 minutes.
Customer testimonials, automated. Set up in 10 minutes.
Collect, manage, and act upon customer feedback. Make informed product decisions and build what really matters.
Collect, manage, and act upon customer feedback. Make informed product decisions and build what really matters.
Customer feedback and coaching application for service-oriented businesses.
Customer feedback and coaching application for service-oriented businesses.
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.
Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty.
Captures and processes feedback in line with strategic reporting requirements.
Captures and processes feedback in line with strategic reporting requirements.
mycustomerfeedback.com is a cloud based customer complaint and feedback management service that lets organisations of all sizes easily manage all complaints and feedback without the need to install and support an on premise software solution.
Our unique on-line service lets you quickly capture, manage and analyse every customer query, comment and complaint to help you improve your company's profitability and give you a competitive business advantage.
A unique online service that lets you capture and use customer feedback to improve business.
SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system.
SureCritic helps small businesses identify and collect real customers reviews, through verification from the POS system.
Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting.
Customer feedback solution that provides surveys design, live dashboards, e-publication engine, and email reporting.
Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace.
Custom-designed surveys and online reporting tools to gain insights about customers, employees, and the marketplace.
AboutMyHotel is a smart and innovative solution to manage the Hotel Online Reputation. Includes reviews, pictures and videos on the main travel portals and social networks.
AboutMyHotel analyses reviews of your hotel sorting them by source, period, language, and score rating (positive, negative and neutral). It also allows to compare the main travel portals' scores of a single hotel with other competitors.
The solution to manage the Hotel Online Reputation. Includes reviews, pictures and videos on the travel portals and social networks.
Reputation management and reviews management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.
Reputation management tools that can help your business improve star ratings on major review websites. Reviews monitoring included.
Customer engagement platform that facilitates communication between company and its clients through online customer community.
Customer engagement platform that facilitates communication between company and its clients through online customer community.
Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention.
Provider of a customer experience management platform. Our powerful and cost-effective solution drives customer retention.
FoxMetrics, a marketing analytics and personalization software company, puts powerful conversion tools right at your fingertips. With the ability to collect detailed user data and profiles, segment the data, and trigger personalized messages across a number of channels (via built-in widgets), FoxMetrics doesnt just give you numbers and charts -- it lets you harness your analytics to impact your bottom line.
FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys.
MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field.
MaxContact has been built from the ground up with the latest technologies to be truly hosted.
Every company, large or small, needs to gather feedback from their customers. They are the ones using your product or service day in and day out. That's how you improve.
SurveyRock helps you to gather that feedback with a full set of features and through ease of use. It is currently in use in over 170 countries throughout the world and we have designed our product so you can use any language you want in order for your customers to feel welcome.
Sign up for a Free SurveyRock account now!
SurveyRock helps you get feedback or answers to your questions through online surveys. Sign up for a free trial now!
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.
Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights
DictaNova is a SaaS-based customer analytics software that gathers feedback scores, customer reviews and provides insights
Critizr is a technology company that uses customer feedback to help companies build better customer experiences.
The online feedback management platform Critizr for Business is used by most of the biggest stores in France such as Carrefour, Credit Mutuel, Havas Voyages, Nocibe, Galeries Lafayette or Flunch.
As Critizr is a trusted third-party for consumers thanks to us stores can shine a light and spread their customers feedback, thats authenticity and reliability has been guaranteed.
Leader in Customer feedback collection Critizr helps companies optimize their customers experience to improve their satisfaction.
Mentor combines video evaluation technology with patented audio-visual tools for trainers to systematically evaluate, monitor, and refine trainee skills. The online training platform allows trainers to provide direct support using video capture to review and evaluate trainee learning modules. Trainers add voice-over commentary and drawing annotations to trainee videos to provide targeted feedback for trainees to review.
The Mentor video evaluation platform uses patented audio-visual tools to systematically refine skills throughout the training process.
Feedback Management software to maximize customer & workforce satisfaction and engagement.
Feedback Management software to maximize customer & workforce satisfaction and engagement.
Review management from multiple sites on one easy to use web or app dashboard, for full customer opinion and feedback.
Review management from multiple sites on one easy to use web or app dashboard, for full customer opinion and feedback.
trustr is designed to help great companies stand out. We have a host of features designed around requesting & displaying feedback & product reviews, both for your website, on Amazon or to Facebook Reviews.
Stars in your listing on search engines,
Satisfaction & Delivery time Trust-marks,
Review, photo, video & Q&A widgets
Use the Trustr Amazon integration to boost your product reviews on Amazon. Build credibility and trust in your products with genuine and honest feedback.
Feedback & review system, designed to create seller rating for search engines, user generated content for SEO & a host of features
CafeX Live Assist transforms digital customer experiences in Microsoft Dynamics 365. Visitors to company websites and mobile applications can engage with marketing campaigns, interact with chatbots, start chat sessions with live agents and transition to real-time conversations through voice, video and cobrowsing. What's unique about Live Assist is its tight integration with Dynamics 365, providing agents with a seamless, single-pane-of-glass experience.
Live Assist for Dynamics 365 delivers omnichannel customer engagement with live chat, bots, cobrowse, voice and video communications.
360-degree visibility backed by AI-driven advice to improve your companys performance and customer experience. WizperTM is the first application built to help managers and employees deliver a better customer experience by turning satisfaction surveys, online reviews, social media posts and operational data into actionable advice to improve companies' performance and customer service.
Wizper helps companies deliver a better customer experience by turning operational data into actionable advice to improve performance.
SOMTAB is the only CX platform that is perfectly matched to your organizations DNA. Entirely customizable from features to design, you no longer have to adapt to Voice of Customer (VoC) solutions, SOMTAB adapts to you! Survey customers immediately after a key moments, learn from real time customer insights presented in your fully customized dashboard and do timely follow-ups with the alerts module.
Entirely customizable from features to design, SOMTAB is the only CX platform that is perfectly matched to your organizations DNA.
FeedbacQ is a app/web based customer feedback and analytics solution. The application enables companies to get live feedback, collect user information and measure customer experience at various stages. This data can be analyzed based on organization specific data points to drive strategic business decisions from a customer centric point of view.
FeedbacQ is an intuitive web and app based customer feedback solution that assures increased response rates for your surveys.
Create one-question feedback widgets for your website,blogs or web-apps to get in-app feedback using multiple channels and controls. You have total control what information you want to collect and how. It uses AI to extract meaningful insights and KPIs so that you can stay focused on improving your business. We also provide seamless integration with trello and slack (which can turn user feedback into trello cards, capture Screenshot and browser/OS information automatically). Get real-time alerts
A one-stop solution to get customer feedback.
Fuel Cycle will help your organization to capture, analyze, and act upon reliable data
Fuel Cycle will help your organization to capture, analyze, and act upon reliable data
Web-based booking and queuing platform for various industries that helps bring efficacy in customer operations.
Web-based booking and queuing platform for various industries that helps bring efficacy in customer operations.
A tool that helps businesses capture and organize customer feedback on product and service improvement.
A tool that helps businesses capture and organize customer feedback on product and service improvement.
Customer journey analytics solution that enables businesses to build journey maps, measure performance, and personalize customer experience.
Customer journey analytics solution that enables you to build journey maps, measure performance, and personalize customer experience.
Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes.
Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting.
Gather and organize your customer feedback while keeping your users in the loop about the latest updates.
Gather and organize your customer feedback while keeping your users in the loop about the latest updates.
A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement.
A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement.
Encompass CX offers a SaaS-based, B2B, application collecting and measuring both perception and fact-based data from disparate systems to power a different, improved, customer experience. We provide detailed insights into the health of accounts, products, and service teams predicting and correlating customer experience to revenue.
Collect and measure both perception and fact-based data from disparate systems to power a different, improved, customer experience.
Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles.
Review management solution that helps businesses with positive reviews, customer segmentation, feedback, and online profiles.
Helps consumers to raise complaints. This privileged data set enables benchmarking to distill actionable insight.
Helps consumers to raise complaints. This privileged data set enables benchmarking to distill actionable insight.
Fynzo Feedback is a powerful application to capture feedback of customers.
Fynzo Feedback is a powerful application to capture feedback of customers.
Critizr uses Customer Feedback to empower retailers to improve Customer Experience and understand what your customers really want from your business.
We enable you to gather real-time feedback from over 20 different channels, responding to the feedback at both a local and HQ level and driving business improvement for better Customer Experience.
Critizr is used by large European brands such as Carrefour, Credit Mutuel, Havas Voyages, Nocibe, Galeries Lafayette and Flunch.
The leader in Customer feedback collection Critizr helps companies optimize their Customers Experience to improve their satisfaction.
TrueBlue é uma ferramenta que interage com o ERP ou CRM da sua empresa para gerar pesquisas inteligentes e automatizadas.
TrueBlue é uma ferramenta que interage com o ERP ou CRM da sua empresa para gerar pesquisas inteligentes e automatizadas.
OmniChannel Studio, created for e-commerce businesses, is a CRM to assist with customer satisfaction, orders, reporting, and more.
OmniChannel Studio, created for e-commerce businesses, is a CRM to assist with customer satisfaction, orders, reporting, and more.
Whip-smart, lightning-fast super-sidekick designed specifically for customer support and success heroes.
Whip-smart, lightning-fast super-sidekick designed specifically for customer support and success heroes.
Platform to send NPS surveys and measure your customer' happiness via an easy to install in-product widget.
Platform to send NPS surveys and measure your customer' happiness via an easy to install in-product widget.
TellUsFirst puts the power of feedback into your customers' hands. It allows them to use their smartphone to deliver insightful comments in real-time about their shopping experience allowing you to continuously improve your business. The system also allows you to build your own customer surveys to get the answers to the questions that matter to your business and it provides instant measurements of your customers' Happiness Index (using smiley face clicks) and a measure of your NPS.
TellUsFirst is a mobile-first solution which provides real-time actionable data you can use to improve your business.
Helps you get feedback on all your features, ideas, and unsolved customer problems right inside your product.
Helps you get feedback on all your features, ideas, and unsolved customer problems right inside your product.
The all-in-one research solution for online quantitative and qualitative research. Clients like Heineken, Philips and Coca Cola have used our platform to get the most valuable consumer insights. Customer Satisfaction software is part of our platform and it shows that simplicity is the ultimate sophistication. Experience our research platform by requesting a demo and learn how it can help you obtain valuable consumer insights and uncover new and unmet consumer needs.
The Crowdtech all-in-one research platform will help you obtain valuable consumer insights and uncover new and unmet customer needs.
Cloud-based, service optimization solution empowering hotels around the world.
Cloud-based, service optimization solution empowering hotels around the world.
A user-friendly platform to leverage reviews & customer feedback. Boost sales, improve customer satisfaction & deliver experiences.
A user-friendly platform to leverage reviews & customer feedback. Boost sales, improve customer satisfaction & deliver experiences.
UserReport helps you to easily identify your users and track their satisfaction while they are visiting your website.
UserReport helps you to easily identify your users and track their satisfaction while they are visiting your website.
Customer service for auto dealers.
Customer service for auto dealers.
Lets you capture your audience's emotions, so you can understand how they feel about your service.
Lets you capture your audience's emotions, so you can understand how they feel about your service.