Programas de Gravação de Ligações
Programa de gravação de ligações: os produtos dessa categoria permitem obter o registro das interações dos funcionários com os clientes. Fornecem gravação em tempo integral, aleatória e sob demanda e permitem que os funcionários salvem, classifiquem e recuperem gravações de chamadas em seu computador. Para soluções relacionadas, consulte também: sistema de call center, sistema de atendimento ao cliente e sistema de help desk.
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O CloudTalk é um sistema telefônico pronto para uso em um minuto. Ele já trabalha com mais de 1.000 clientes, entre eles DHL, Electronic Star, Yves Rocher, Karcher e muitos outros. Simplifique a vida de suas equipes de vendas e suporte ao cliente com mais de 40 recursos avançados de chamadas. Melhore a comunicação com os clientes em potencial graças à integração com seus sistemas existentes de helpdesk, CRM e comércio eletrônico, como Helpscout, Pipedrive ou Shopify. Comece com uma avaliação GRATUITA de 14 dias. Saiba mais sobre o CloudTalk O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido! Obtenha sua avaliação GRATUITA hoje! Saiba mais sobre o CloudTalk
Oreka TR (100% de gravação de chamadas) é 50% mais barato que os concorrentes e, literalmente, é instalado em 30 minutos. Ideal para empresas de qualquer tamanho (1 lugar para milhares), grave todas as chamadas que a equipe faz ou recebe e armazene-as para reprodução posterior para monitorar o serviço, resolver conflitos, manter a conformidade, verificar pedidos, etc. O software é baseado em um núcleo de código aberto e se integra a qualquer outro switch ou aplicativo. Alguns dos maiores clientes são IKEA, Allstate, Budget, GoDaddy, NTT, Teleperformance. Saiba mais sobre o Oreka TR Grave todas as chamadas que a equipe faz/recebe e armazene para reprodução posterior. Instala em 30 minutos e é usado em 190 países. Saiba mais sobre o Oreka TR
O Aircall é um dos sistemas de gravação de chamadas e ligações baseados na nuvem preferidos das marcas modernas. Com gravação de chamadas clara e completa e integração a ferramentas populares de CRM e suporte técnico, os representantes de vendas e suporte podem ouvir e aprender com conversas anteriores. Os administradores podem adicionar números de mais de 100 países e ter informações detalhadas geradas por análises em tempo real. Acessível por área de trabalho e aplicativo móvel, o Aircall tem a confiança de mais de 3.000 empresas em todo o mundo. Faça uma avaliação gratuita hoje mesmo! Saiba mais sobre o Aircall O Aircall é um sistema intuitivo de telefonia e gravação de chamadas na nuvem. Configuração fácil, sem necessidade de hardware e dezenas de integrações de CRM. Saiba mais sobre o Aircall
O FCS Voice é um gateway baseado em SIP e analógico para mensagens de voz e digitais. É composto por dois subsistemas, sistema de voz e fax, que podem ser implementados à la carte ou como uma solução total que compartilha o mesmo banco de dados com a função de login único. O FCS Voice funciona perfeitamente com todos os principais sistemas PMS e PABX, garantindo que os correios de voz e mensagens de fax dos hóspedes sejam tratados de forma segura e eficiente no momento do check-in e check-out do hóspede. Saiba mais sobre o FCS Voice Sistema de voz e mensagens digitais robusto, compatível com todos os principais sistemas PMS e PABX do mercado. Saiba mais sobre o FCS Voice
Em busca de um CRM grátis com gravação de voz? O Bitrix24 tem. O Bitrix24 grava as chamadas telefônicas recebidas e feitas. Caso deseje encaminhar uma ligação para seu telefone fixo ou celular e gravar a conversa, o CRM permite que você faça isso. Saiba mais sobre o Bitrix24 O principal CRM online gratuito com gravação de chamadas. Mais de 4 milhões de empresas usam o Bitrix24 como PABX e CRM gratuitos na nuvem. Saiba mais sobre o Bitrix24
Freshcaller é um sistema de PBX na nuvem, que lhe permite comprar números de telefone locais e gratuitos em mais de 40 países. Permite que a equipe se envolva em conversas contextuais com as pessoas que ligam. Freshcaller é a central de atendimento ideal para startups e pequenas equipes. Com Freshcaller, as empresas podem gravar todas as conversas telefônicas e permitir que os supervisores escutem e falem com os clientes em tempo real. Saiba mais sobre o Freshcaller Freshcaller é uma solução de central de atendimento baseada na nuvem, que ajuda você a expandir os negócios sem ter de se preocupar com a complexidade. Saiba mais sobre o Freshcaller
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and features like call recording, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features.
O software de gravação de chamada Five9 ajuda a rastrear, reter e relatar todas as conversas em uma central de atendimento. As gravações podem ser usadas para treinar agentes, supervisionar o desempenho e garantir a qualidade do serviço. O software inclui recursos robustos de filtragem para identificar rapidamente qualquer gravação que exija avaliação. O suporte de FTP permite reter e armazenar chamadas para fins de conformidade ou treinamento de agentes. Sincronização automática com todos os principais CRMs. Veja por que mais de 2.000 clientes confiam no Five9. Central de contato na nuvem e gravação de chamadas com IA prática - entrada, saída, ACD, resposta de voz interativa, 4 discadores, bate-papo, gravação de chamada e CRMs.
ExecVision is the only conversation intelligence software built for coaching. Designed by seasoned sales and customer success professionals, ExecVision transforms call recordings into actionable insights, surfaces coachable moments, and provides visibility into what's really being said on calls. Leverage your call recordings to build out best practice libraries, identify the specific skills and behaviors that drive success at your organization, and hear the unfiltered voice of the customer. ExecVision is the only call analytics platform built for coaching at scale to drive behavior change and create more high performers.
NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
You cannot improve what you don't measure - and we can help you track your businesses phone calls so you can save money and improve your marketing effectiveness. CallSource records the calls, is fully compliant with the highest standards of care including HIPAA. Track your teams effectiveness by having us document, record, and score your calls today. CallSource is the industry leader for call management solutions that can replace or can enhance your existing phone service solution.
As conversas com os clientes são uma mina inestimável de informações. É possível gravar, armazenar, transcrever e recuperar chamadas de voz na nuvem. Com a API do Twilio Voice, as conversas podem acontecer em qualquer lugar. É possível fazer, gerenciar e encaminhar chamadas para um navegador, aplicativo, telefone ou qualquer outro lugar, criar a experiência de chamada exatamente como desejado, oferecer chamadas de qualidade com áudio claro e baixa latência e supervisionar as chamadas em todo o mundo. As conversas com os clientes são uma mina inestimável de informações. É possível gravar, armazenar, transcrever e recuperar chamadas de voz na nuvem.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. 8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
Gong automatically records and analyzes every sales call and web meeting. You get value in three ways: 1) Dramatically improve your team¿s selling skills. 2) Win more deals, keeping every deal on a path to close. 3) Hear the unfiltered voice of your market. Learn why sales teams at Hubspot, LinkedIn, and DiscoverOrg rave about Gong. Win more deals. Transform your sales team into quota-shattering super sellers with Gong.io automatic call recording.
Os recursos de rastreamento e registro de chamadas do CallRail facilitam a qualificação de leads, orientam a equipe e aprimoram o atendimento ao cliente, resultando em mais conversões de leads e taxas mais altas de retenção de clientes. Faça anotações durante as ligações, para garantir que informações importantes sejam capturadas para a comunicação da equipe. Avalie as chamadas usando tags para categorizar leads e gerar relatórios de taxa de conversão. Ouça gravações do painel para melhorar as táticas, direcionar as conversas certas e fechar mais negócios com mais eficiência. Descubra o que faz o telefone da empresa tocar. Comece a rastrear as ligações em minutos. Avaliação gratuita instantânea. Não requer cartão de crédito.
Call Recording and Power Dialing in One Powerful Software! We're so confident you'll have more LIVE conversations with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) Record calls automatically 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! PhoneBurner is a Power Dialer and Sales Acceleration Platform with Call Recording, Smart Lead Distribution, and Real-Time Reporting.
The RingCentral Office Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users. RingCentral Automatic Call Recording is easy to setup, allows up to 100k recordings per account. Download and playback up to 90 days.
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync. Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package
Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
FluentStream has integrated Call Recording as one of the 90+ features in the business phone system. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. A cloud based phone system that includes Call Recording as a free feature with our system
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. Eliminate costly on premise hardware, and increase agent efficiency and customer satisfaction at scale. Sharpen boasts a 99.999% SLA for its thousands of customers. Sharpen is committed to building a global community of companies that believe a happy customer is a loyal brand advocate waiting to happen. Sharpen is a cloud native omni-channel contact center solution.
Discador de vendas poderoso. Integração de CRM inteligente. Serviço telefônico empresarial. Aprimore o processo de vendas com a discagem PowerCall de um clique, discagem de presença local, registro de chamadas automáticas, gravações de chamadas vitalícias, coaching de chamadas em tempo real e métricas de vendas avançadas. Utilize os recursos do discador de vendas, como a presença local, a discagem automatizada do PowerList e o correio de voz, para se conectar com 5 vezes mais clientes. Comece em 3 minutos com uma avaliação gratuita (não é necessário cartão de crédito). O Kixie é o caminho mais rápido para fazer mais chamadas de vendas. Comece a fazer chamadas locais ou internacionais em 3 minutos com o discador PowerCall.
Chorus' call recording software will change the way your team collaborates. With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more customer centric and data-driven. Set-up takes less than five minutes and the insights are instant. No matter what combination of sales and marketing technology your team uses, Chorus.ai is there to supercharge your revenue organization. Chorus is the market leading Conversation Cloud, built to securely capture, store and analyze your teams calls and meetings.
In real estate the stakes are too high to use generic call tracking software. REIRail is custom built for real estate investors and agents. Our ringless voicemail engine makes you 10x more productive in reaching out to prospects. Our patented inbound technology intercepts calls and scours multiple datasets to find details about your caller and their property--the kind of data that helps you build rapport fast. Users report massive lift in conversions, and rock bottom cost per deal REIRail provides all the call analytics and campaign attribution you'd expect, plus a suite of tools custom built for real estate pros
PhoneWagons beautiful call recording and call tracking will help you increase your conversion rate and improve customer retention. Train and manage your team on call scripts that are proven to generate high close rates. Mark your phone calls as good leads or bad leads and run a report on this valuable data. Listen to live call recordings, send feedback in real-time, and improve your metrics. Its so simple. Call recording and call tracking solution that helps businesses turn more leads into paying customers.
KOOKOO is an omnichannel contact center suite used by 1500+ businesses worldwide for their inbound and outbound interactions. Access enterprise level cloud features at 40% lower TCO, in both VOIP and PSTN countries. Reduce handle times, and exceed SLAs with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Go live in a few hours, even integrating with your existing telecom provider if needed. KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate.
Aplicativo de ligação com gravação para profissionais de vendas, que pode ser acessado diretamente do navegador, sem qualquer instalação ou faturamento complexo. Tudo o que você precisa é escolher um número e começar a ligar para clientes em potencial! Permite organizar e gerenciar vendas, controlar a qualidade das chamadas, reduzir custos, integrar e automatizar campanhas de televendas. CrazyCall também é uma plataforma de ativação de vendas fácil de usar, que aumenta o ROI de ligações e ajuda nas conversões de websites. Aplicativo de ligação para vendas, com recurso de rastreamento de chamadas.
Convirza is the first enterprise call tracking and call optimization platform. We combine traditional call tracking with the powerful analysis of phone calls. Convirza uses speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions and take action with fully-baked marketing automation. We help sophisticated marketers make better decisions, improve close rates and increase revenue. Automatically track campaign effectiveness, automate bid management, get missed opportunity alerts, and track which sources produce.
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes. World's 1st Google Powered Cloud Call Center
**Get Unlimited Calling as low as $18.99/mo** Customize your Call Recordings to fit your business needs or regulatory specifications. Access, playback, download, sort, trim, and delete recordings all from the Dash Business Phone System. Our clean, fast, and intuitive interface was designed to enhance call management and operations efficiency. Try Call Recording for free. Start your 14-day free trial. Access, playback, download, sort, trim, and delete recordings all from the Dash Business Phone System. Try Call Recording for free.
Calibre is comprised of several solutions that can be combined to meet the needs of your business: The Praetorian Voice Recorder is a turn-key recorder capable of full-time, selective, scheduled, random and on-demand recording. The Mentor QA Suite provides the tools necessary to monitor, evaluate and improve agent performance. The Telecom BI Suite provides access to valuable information about your organization by analyzing quantitative business/customer data. Full-time liability recording, random recording for quality monitoring, API triggered and on-demand call recording options.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases. Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
O Atmos é uma solução de gravação de chamadas e gerenciamento de qualidade em nuvem totalmente compatível e de classe mundial. Por que investir quantias enormes em gravação de chamadas quando você pode pagar mensalmente? A CallCabinet cria software de gravação de chamadas para expandir e atender às necessidades de empresas de todos os tamanhos, por meio de soluções em nuvem, no local, híbridas, Skype for Business ou móveis, para que elas se adequem a qualquer operadora, ITSP ou cliente. Gravação de chamadas totalmente compatível. Podem ser gravadas chamadas sobre tudo, de qualquer forma, em qualquer lugar. O CallCabinet tem uma solução revolucionária para você.
Ring4 provides companies and individuals with a lightweight cloud solution to manage phone lines as simply as they manage emails. The Ring4 smart numbers work on any iOS or Android device and can be managed via the Admin Console. Ring4 phone numbers are mobile and support unlimited texting, unlimited calling, voicemail and call recording. Ring4 starts at $9.99/month/line. Ring4 provides companies with a solution to manage business phone lines as simply as they manage emails, in the cloud.
VSLogger pode gravar TDM, Digital, VoIP, telefones e rádios analógicos e telas PC sem alterar o sistema telefônico ou o número de telefone. Pesquisa, reprodução, supervisão ao vivo, arquivamento automático, permissões de usuário granulares e controle de qualidade são recursos padrão. O licenciamento é baseado no número de linhas gravadas, com ilimitado acesso de usuários às gravações. A solução é fornecida como kit ou sistema completo. Os clientes podem comprar e possuir a licença diretamente ou um modelo de assinatura. VSLogger pode gravar TDM, Digital, VoIP, telefones e rádios analógicos e telas de PC por uma fração do custo em comparação com sistemas semelhantes.
Infinity analyses the conversations you have with your customers to create clarity, which empowers you to grow revenue & reduce costs. Infinity allows you to integrate call data into the Google suite to allow you to track the full visitor journey. Infinity is a call intelligence platform available in over 75 countries. A call intelligence solution that integrates into a number of other solutions so that you track the full visitor journey.
Jog.ai automatically records and transcribes calls so nothing is ever forgotten or lost. Want perfect memory for your calls? You'll have it since Jog audio is synced with the transcript text and stored until you choose to delete it. Advanced features allow users to quickly get back to key moments of a call long after it takes place. Jog.ai is a platform that automatically records and transcribes all of your calls, indexing the voice data to make it accessible later.
CASH+ Call Recording for business phone systems, records all incoming and outgoing calls on PRI, Analog or SIP lines at your office. Compatible almost every business phone system. Using the CASH+ Call Recording software you can search and review calls by telephone number, station name, station numbers, line, trunk, call type and much more. Listen to, crop, save or email the recordings as needed. CASH+ is installed on premise and includes unlimited Web clients. It is also very easy to use. Recordings incoming and outgoing calls on PRI, Analog or SIP lines. Compatible with almost every phone system make and model.
Call Logic, our fully integrative call tracking platform, provides call tracking, call recording, automated call distribution, and free API integrations to help businesses handle all their incoming calls and correctly attribute calls to their marketing efforts. Call Logic also provides local vanity phone numbers and custom toll-free numbers to heighten brand awareness and increase the number of calls. Revolutionary cloud platforms for web leads and call leads.
Of all the ways to engage a prospect or customer, the telephone remains king. But as organizations become increasingly dispersed, sales managers face a losing battle in measuring the performance of reps who are using a host of calling methods, including personal phones, to make work-related calls. Gryphons Sales Performance Dashboard automatically captures all call activity, regardless of phone type or location, through proven cloud-based telephony innovation. Companies with dispersed sales teams depend on Gryphon Networks to optimize sales performance and eliminate regulatory risk.
Callcap is a nationwide call tracking and monitoring solution for companies looking to improve ROI, marketing effectiveness and staff performance. Our suite of products help our clients decrease their costs, train their employees, communicate effectively with existing clientele and measure new marketing ventures immediately with the use of call tracking phone numbers, recorded call evaluation services and other useful tools. Callcap increases insight into sales goals, marketing strategy, and overall customer experience with measurable, real-time analytics.
Designed for businesses of all sizes, it is a phone handling solution that helps users track agents' performance, lead sources & more. Designed for businesses of all sizes, it is a phone handling solution that helps users track agents' performance, lead sources & more.
Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more. Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.
TeleCapture has been providing the fastest and most cost-effective call tracking and recording software available since 2007. Quickly set up unique phone call tracking numbers to measure your marketing effectiveness with simple reports. Boost your sales conversion rates with caller data & optional call recording. Instantly access real-time data online with our simple online dashboard. No contract. No setup fee. Instant activation. Cancel whenever you'd like. Plans starting at just $5.99/month. Measure your marketing effectiveness with unique phone call tracking numbers & simple reports.
The ultimate call tracking system for companies that drive sales via inbound phone calls. Jet Interactive tracks both the source of the call & the result, feeding this information back into your CRM and/or Analytics systems. Your sales team has real time data (before answering the call) to see which ad triggered the call. This works with both online & offline ads. Overall you can see which ad channels deliver sales & where to allocate your advertising spend! Sophisticated (and easy to use) online call analytics tool that feeds call source & result into both your CRM & analytics platform.
Calabrio provides a range of options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business: Call Recording, Live Voice and Screen Monitoring, Quality Management, and Speech Analytics. Regardless of the application, Calabrio offers: A modern Web-based interface, role-based access, and flexible and reliable architecture options. Our Call Recording solution is part of the Calabrio ONE software suite. Options for monitoring and recording calls to nurture the customer experience, control quality and protect the interest of the business
Quality monitoring features enable users to monitor agent performance simply by clicking on an agents name to listen into a call in real time. Users can escalate from silent monitoring to barging in mode to speak with all parties, ideal for case collaboration and resolving disputes. PhoneCall securely stores all call history and full recordings for up to 3 years with restricted playback access for authorized users. PhoneCall is a scalable, fully managed contact center solution offering contact management, call flows & predictive dialing for telemar
Storacall offer a range of call recording solutions to maximise performance, compliance (including PCI), quality assurance and liability protection. Available as a turnkey solution or software only, our solutions allow you to search for calls by date/time, duration, agent/extension number, inbound/outbound number, team/department, notes and much more. We can record extension side or trunk side and cover all telephony options. Whatever your requirements we have a system that will work for you. A wide arrange of call recording solutions. Includes analytics, live agent monitoring, training, and much more!
Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback and much more. Leading to realization of higher profits, better customer retention, improved performance and protection! RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat.
Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports in real-time. Call tracking and analytics tool that helps businesses track buyers' demographics, call volume, recordings and more to create reports.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
Record Skype/Skype for web, Google Hangouts, Google Meet, Facebook messenger, Facetime, Viber, Zoom, GoToMeeting and WebEx audio and video calls and online sessions in HD on your PC or Mac. Callnote allows you to easily record conversations, get fast and accurate automated transcriptions of your one-on-one-calls, save the recordings to your Evernote & Dropbox account, GoogleDrive or OneDrive, and share them on Facebook, e-mail, or YouTube. Video Call Recorder for Skype, Google Hangouts, Google Meet, Viber, Facebook, Facetime, Zoom, GoToMeeting, and WebEx sessions.
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.
Jiminny brings together a sales communications platform built to develop the skills of your team, improve productivity and collaboration, whilst helping the whole business stay connected to your customer. Every conversation is automatically logged to your CRM, captured, analyzed, and instantly ready to share or coach from a searchable library. We've broken down all the barriers to coaching - so each member of your team can be the best version of themselves. Capturing sales and customer conversations to improve performance, scale team growth, and help you start coaching.
Dialpad Sell is an effective sales dialer for sales organizations of any size. Dialpad Sell offers multiple real-time and post-call sales coaching features that drive efficiency. With features like Real-Time Recommendations, answers to common prospect questions pop up when specific keywords are mentioned during an active call. Direct integrations with other essential tools like Salesforce, G Suite and more means accurate activity logging, whether your reps are at their desks or out in the field. Dialpad Sell is an effective sales dialer that speeds up ramp time and makes reps more productive using Voice Intelligence technology.
Envision Click2Coach and Click2Coach Cloud Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Provides comprehensive call recording that adapts easily to the unique operational requirements of any enterprise. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your enterprise grows and evolves. Comprehensive multi-site call recording and playback capabilities optimize the use of network resources and enable data center consolidation. Call recording solution that meets the compliance recording requirements of multiple channel types using the latest technologies.
Call members of your team straight from your web browser or using our mobile app. Yack.net automatically records the call and uses speech to text transcription to make a readable copy of what was said. You can replay the call from any point in the transcript or use the built in search to find topics that you have discussed and replay the relevant part of the call direct from search results. Combines automatically transcribed calls with instant messaging. Search the meeting minutes and instantly replay the call.
Affordable call recording using your existing telephony platform. Record Avaya, Genesys, Cisco, or any VoIP system. Configuration is fast, easy, and takes place in the same browser based UI as playback. Screen recording using any number of screens, any resolution, and any layout. Screen recording can be triggered by calls or triggered by your own system. Quality management is integrated into the entire system with custom forms and score sheets. Start with a single user and scale to thousands. Affordable Call Recording using your existing telephony platform. Record Screen and create Quality Management evaluations.
A plaform for small businesses to keep track of incoming calls with a variety of features including analytics and call transcripts A plaform for small businesses to keep track of incoming calls with a variety of features including analytics and call transcripts
MiaRec is an enterprise-level solution for call recording and quality monitoring in contact centers and businesses of any size and type, from SMB to large multi-site enterprises. MiaRec top features include intuitive web-based interface, easy installation within minutes, rich functionality, Live Monitoring and many others. Advanced security, PCI compliance support and tight integration with contact center systems and telephony equipment like those from Cisco, Avaya, Broadsoft, Asterisk etc. Business and contact center call recording solution for IP telephony and unified communication system
The solution can scale from a single user/voice port to hundreds of ports with centralized server based solutions. The implementation is simple and reliable supporting IP, digital and analog mixed systems. With the modular components you can start small and grow the solution capabilities as your business demands. The SonicView product line offers cost-effective station side voice recording solutions.
Free, reliable and easy to use Skype audio and video recording software. Features: - Free Skype Call and Video Recording - Skype Chat Recording - Skype Call Scheduler - Record calls automatically - Mono/Stereo recording option - Skype Conference Call manager - Create cool mood messages - Answering Machine - Play sounds during calls - Auto Chat Reply - Birthday Reminders - Email Forwarding - Contact Personalization and more cool features! Free, reliable and easy to use Skype audio and video recording software.
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise. LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise.
DialSource is an enterprise sales acceleration engine and voice communications platform. Sales and service teams use DialSource to dramatically increase productivity, engage in smarter sales conversations, gain predictive insights and coach reps to success faster than ever before. The company's powerful and easy-to-use native application is consistently cited as the top solution for teams using Salesforce or Microsoft Dynamics CRM. DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics.
ASC provides call recording for quality management especially for contact centers, financial and public safety organizations. ASC provides call recording for quality management especially for contact centers, financial and public safety organizations.
Apenas para provedores de telecomunicações: o gravador de chamadas SmartRecord Cloud oferece aos provedores de serviços de telecomunicações soluções de gravação, gestão de qualidade e análise de valor agregado para oferecer serviços paralelos, como Cloud PBX, UC, central de contato ou entroncamento SIP. O SmartRecord também é usado pelas operadoras de telefonia móvel para fornecer gravação em conformidade com regulamentações para clientes corporativos em setores como finanças, seguro e saúde. Os provedores têm a opção de operar dentro da rede ou pelo sistema de nuvem. Apenas para o setor de telecomunicações: o Enghouse SmartRecord fornece soluções de gravação, gestão de qualidade e análise para provedores de serviços de telecomunicações
Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement. Quality Management Suite is a feature-rich call recording solution used globally for compliance, security or improving service.
Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions. Call recording and quality monitoring, best value in enterprise-ready call center quality assurance and training solutions..
The Xtension Recorder digital phone recorder is first to make quality monitoring and agent training a commodity product. It is plug and play technology that utilizes your existing technology infrastructure. It can be configured with distributed hardware and centralized storage or a centralized back office solution. GSM compression stores 168 hours of recorded calls on 1 Gb. Professional digital call recording that fits any budget with the same features as larger systems with more flexibility.
Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording. Web-based user interface, complete call life cycle management, user access based on roles and privileges, on-demand recording.
The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface. The recorder platform allows your IP based contact center to take advantage of random or full time in one intuitive interface.
VTlogger is an open source, web driven software application that when combined with telephony boards, can turn computers into reliable and easy to use call recording solutions suitable for any size organization or industry. Whether you're handling hundreds of calls a day or thousands of calls an hour, rest assured that VTlogger is the only choice if you are in the market for a practical, cost effective call recorder backed by excellent vendor support. VTlogger is an open source, web driven software application that turns computers into reliable and easy to use call recorders.
Want to know if your marketing is actually driving inbound sales calls? How many sales calls do you miss? How does your team handle new inbound leads? AVANSER Call Tracking and Analytics platform delivers powerful call-data on virtually every aspect of a sales call, including which channel, campaign (or even keyword), how that call was handled by your sales team and the ROI. Book a demo to see how it works on 1300 795 357. Lead & Sales Tracking Solutions help you improve your business by delivering relevant and actionable information in real time.
Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP) Telephone call recording, screen capture, quality management and reporting tools for any line type or PBX (digital, analog or VoIP)
Verba is a leader in professional call recording and quality assurance solutions for unified communications, and the only player with a complete portfolio for voice, video and telepresence recording. The Verba Recording System supports Cisco, Avaya, Microsoft Lync, and standard SIP-based unified communications solutions. Provider of call recording solutions for unified communications platforms. Web-based call recording solution that enables businesses to capture voice conversations across unified communications platforms.
Enables the user to capture telephone conversations for virtually any purpose, whether looking to ensure top quality customer service, mine customer calls for invaluable intelligence, avoid frivolous lawsuits, provide audio copy with written dictation, or avoid conduct issues, there is virtually no end to the returns businesses can reap from a call recording investment. Enables the user to capture telephone conversations for virtually any purpose.