IVR Software

As the leading independent interactive voice response (IVR) provider, Plum Voice equips companies with everything they need to create and manage superior automated communications, giving businesses more control over their customer-facing communications. By moving IVR outside the call center and providing tools to develop, measure and improve voice applications organizations can create great caller experiences, improve contact center ROI and lower overall customer service costs. Learn more about Plum Voice Hosted IVR

Inference Studio is the complete cloud platform for creating smarter customer engagement self-service solutions in house whether you are a Service Provider, Partner or Enterprise. Using the latest cloud technologies, Inference provides a comprehensive App library with the ability to easily design your own solutions that include Speech Recognition, Text-to-Speech, Voice Biometrics and Conversational SMS. Learn more about Inference Studio

Aspect CXP Pro empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost through automation, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Learn more about Aspect CXP Pro

Create great customer experiences by offering your customers intuitive self-service options with Five9s natural language processing. Reduce costs and free up agents for high-value interactions by automating your most common customer interactions with advanced speech recognition and Practical AI. Easily set up or make changes to your IVR with the drag-and-drop IVR Designer - add new prompts, call-back options or data queries in seconds. See why 2000+ customers trust Five9. Learn more about IVR with Speech Recognition

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET

Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service

NICE inContact leads the cloud contact center market for one simple reason: we help our customers transform the profitability of their contact centers with extraordinary success, unexpected ease and speed. NICE inContact's cloud-based call center, call routing, self service and agent optimization solutions give you the competitive edge. Worry less about your technology and more what really drives your profit your customer. Learn more about NICE inContact Telephony Software

The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud

Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. Learn more about Ytel Platform

Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to Learn more about Connect First

Voxco IVR allows respondents to self-complete pre-recorded surveys through their telephone keypad, whenever they want. Works in Inbound mode (accepting calls to a call center), or Outbound mode (dialing respondents with automated surveys). Voxco IVR can also be used to manage customer satisfaction. Easily send pre-recorded customer support messages tailored to a specific high-volume audience (eg. automated, personalized messages to customers awaiting deliveries with estimated arrival times). Learn more about Voxco IVR

PhoneBurner is for OUTBOUND CALL CENTERS. Increase Your Outbound Sales In 15-Minutes Guaranteed! We're so confident you'll increase outbound sales using our power dialer, you can use our full product for FREE without a credit card! Here's why we're confident: 1) Dial leads 4X faster 2) No-pause dialing for fewer hang-ups 3) Instantly leave voicemails & emails 4) 15 minute setup - use any computer & phone 5) #1 feature set and ease of use! Learn more about PhoneBurner

With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Learn more about FluentStream

ETS allows you to take agile approach to the way in which you service your customer base via your IVR. ETS replicates real-world call, monitoring and analysing the outcome of each call to ensure your customers are receiving the experience you (and they!) expect. Check system capacity with our load test feature, deploy new iterations to your voice infrastructure with ease using our functional testing option and then proactively monitor your service and be alerted by ETS if something goes wrong. Learn more about ETS

Enterprise phone service. Intelligent CRM integration. Powerful sales dialer. Take your sales process to the next level with one-click PowerCall dialing, automatic call logging, lifetime call recordings, realtime call coaching, and advanced sales metrics. Take advantage of sales dialer features like local-presence, automated PowerList dialing, and voicemail drop to connect with 5x more customers. Get started in 3 minutes with a free trial (no credit card required). Learn more about Kixie PowerCall

Fully featured Inbound/Outbound IVR and ACD. Easy to deploy. Easy to manage. Ready to use IVR function modules let you create and administer IVR callflows without programming. Graphical callflow designer. Advanced outbound campaign management GUIs. Highly configurable. Integrates well with existing systems. Cost-effective for smaller installations while providing option to scale up at any time. Free evaluation download available. Learn more about VoiceGuide IVR

SureTel is shaking the market and providing huge saving in it's wake. Why pay for idle phones? We know our customers don't use all of their phones all of the time so we don't charge for them. Instead we charge for active simultaneous calls. This means huge savings for any size business. As a matter of fact most of our customers saving upward of 60% monthly. We don't skimp on features either everything is included from voicemail-to-email to call recording. Learn more about SureTel

uContact is an All in One contact center solution, perfect for companies for 10 agents or more. Includes ACD, recording, dialers (predictive, progressive and preview), CRM, voice broadcast, quality, call reporting, social networks, spy, coaching, live monitoring, IVR, SMS, web chat with audio and video call and more. With presence in 20 countries globally, uContact helps companies from 10 to more than 1,500 agents to improve their operations, reducing costs, and increasing productivity. Learn more about uContact

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.

Cloud communications platform connecting 15000+ companies to customers via the world's fastest, most reliable SMS, Voice & Chat APIs.

The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn

Hosted or installed software solution to test contact center loads, record calls, with reporting features.

Advanced, cloud-based computer telephony integration for your CRM system.

A global voice and SMS solution built to help brands create automated, personalized and contextual communication with an API.

Call handling and booking management system for small businesses.

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

Call center solution using voice over IP for outbound telemarketing and inbound call center.

NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.

Fully-integrated, multi-faceted call center solution that enhances productivity, cuts costs and increases profits for debt collectors.

The Modern Phone System for Smart Business. Take control of your business communications with the robust PBX builder.

Hosted automation center to handle all IVR/speech applications with intelligent ACD and CTI abilities.

Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.

Phonexa consists of revolutionary cloud platforms for web leads and call leads.

Hosted outbound IVR services and systems for mass communications purposes - Healthcare, Marketing, Collections, Political.

IVR Tech builds award-winning, highly secure voice and text applications with a heavy emphasis on compliance-driven industries.

Call center software that includes CTI Software, predictive dialers, IVR and ACD systems.

Rapid Application Development tool for telephony and speech blending high level GUI with programming in Visual Studio .NET.

Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant.

Solution that enables you to easily build logical, fast, crystal-clear navigation of phone system menus and options.

Allows automatic drug pooling support, serving as a single source for reporting and standard data organization for clinical trials.

Grow your business by gaining customer loyalty with a world class customer contact center software

Virtual agent allows callers to connect their own call, initiate a page, or access information by stating a command.

CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more.

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.

Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance.

Build your voice mail, call center or IVR system with this extensive software suite.

With a CallFire IVR system, you can set up surveys, polls, appointment reminders, payments, and more for inbound or outbound traffic.

Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.

This software lets you create an effective info-line, audiotext, or automated phone response system solution for your business.

Metaphor IVR+ is an omnichannel self-service platform deployed in the USAN cloud.

A phone-based store locator is the quickest way for customers to access directions to your nearest locations.

It is a powerful software that allows companies to turn their vision of an interactive call flow into reality.

Supports up to 240 ports per server and provides an unlimited number of menus and mailboxes.

A fully automated interactive voice response system designed specifically for the needs of publicly traded companies.

Acts as an auto dialer for groups, clubs, churches and schools.Can dial a list of up to 300 members and leave a message.

Multi-channel electronic communication solutions that connect citizens to government services.

Empowers your customers to seamlessly interact with your system via touch-tone or natural voice.

Base IVR applications focused on government agencies and custom solutions alike - all built on a common core platform.

A VoiceXML based IVR Server, that can be integrated with any telephony platform, messaging suite or communications.

Simplify telephony programming to the extent that any .NET developer can create voice applications.

Virtual PBX office phone system that allows you to greet callers, and route calls. Unlimited extensions available.

Conversational solution in automated customer care to engage customers in a free form dialogue that improves contact center efficiency.

Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more.

Actively engage with your existing customers with personalized messaging software to achieve your business results!

Auto attendant software that helps your operators to handle a high volume of calls & provide a greater level of service for callers.

Providing hosted IVR to businesses of all sizes globally. No investment required. The first month is free.

The software tool allows easy graphical design of phone IVR call flows, with optimized speech TTS and ASR. Works with any SIP VOIP PBX.

The IVREdge is a high performance, robust and scalable product platform

Bank-by-phone solution with self-service menu, PIN administration, merchant check verification, and multi rate line for financials.

A Call Management Solution allowing you the piece of mind a call will never be missed again with Mutu's unique Call Manager.

VoiceXML IVR solution is fully compliant with W3C VoiceXML 2.X specifications and to be integrated with most TTS and ASR speech engines

Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.

InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.

End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs.

Provides speech recognition, self-service solutions, interactive voice response, computer telephony integration, voice-web services.

Advanced and innovative solutions for inbound/outbound call management.

We have the tools to develop slick, easy-to-use applications that provide a better service than waiting for a live agent.

A phone solution for call centers to set up options for callers out of hours, with options for departments, language, and recordings.

We turn your web leads into inbound calls by following up with prospects through Email, Phone, and SMS.

Convert existing IVRs into chatbots available in Skype, Facebook Messenger, Slack, Webchat and others, automatically, same backend.

Smart, connected and conversational IVR systems and solutions that are tailored to meet your goals and customer expectations.

Interactive voice software solutions.

Software solution that offers speech recognition and synthesis.

App-like platform streamed directly to smartphones during service calls, transforming the user journey.