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Connotates patented web data extraction solution is a quick and easy way to extract data from websites using a simple point-and-click interface. Our machine learning, visual abstraction approach enables ad hoc data pulls, multi-page/multi-source data aggregation, collection, normalization, and delivery formatted for your individual needs. Connotate's web data extraction has many applications including market & competitive intelligence, finance, research, compliance and more.
Connotates patented data extraction solution automates the collection of web-based data using a simple point-and-click interface
TallyFox's Tallium knowledge management solution organizes content to find information quickly. Our proprietary algorithm SmartMatchPro suggests relevant experts and content to each person in real time based on their expertise, interests and actions. Highly configurable, Tallium is well suited for a variety of use cases including knowledge and content management and internal and external support.
Tallium Knowledge Management links relevant expertise & information automatically in real time.
Theum is next-generation, AI-driven knowledge technology that creates intelligent, answer-oriented virtual experts from the content of everyday business documents (Office, PDF, Wiki, Web, etc). Instead of wasting time searching for, launching, and scrolling through documents to find knowledge, users get exactly what they need for the task at hand with a clickassembled from every relevant document, organized by context onto on a single page, and ready to use on any device and in any application.
Turn any set of documents into an AI-driven virtual expert that delivers a complete, ready-to-use answer to every question.
Twine connects people, content and ideas together through one simple and secure portal. Enjoy all the tools you need: Knowledge Library, News & Blogs, Forums, Groups, People Directory, Polls and Surveys, File Manager, Calendar and Workflow Builder.
Twine is designed for integration: pull data from Salesforce; sign-on using Google Apps, Microsoft or LinkedIn; and easily upload from OneDrive, Google and other major files services.
Unexpectedly simple: Twine connects people, content and ideas together through one simple portal.
VKS is a rich multilingual web-based Work Instruction software designed to help companies improve profitability through improvements in quality, productivity, and efficiency. VKS allows organizations to easily create & share visual instructions. Standardize on best processes, reduce errors and increase efficiency. VKS was designed to help manufacturers transition to a paperless, visual system, collect Electronic data capture and connect with machines, tools, and other Softwares such as ERPs.
A work instruction software built to easily create and share procedures with the added ability to capture in process data and more.
With Altiar, users can connect quickly with the information they need, enabling organizations to improve performance and competitiveness. By providing targeted tools to help users discover content, Altiar Enterprise offers a powerful way to promote and share knowledge within an organization. No matter how your data is structured, Altiar Enterprise unlocks its true potential by transforming it into a streamlined on-brand portal.
A powerful, simple to customize platform with integrated tools to promote and share knowledge and content within an organization.
Knowledge Management means aggregation and a lot of it. Centralpoint, in Gartner's Magic Quadrant for Digital Experience Platforms supports integration with AD/SAML, to serve each of your users securely and uniquely. Our Data Transformation tools allow us to ingest, index, or spider all of your many systems to relate disparate information, and even enhanced (or homogeonize) your metadata. Centralpiont is used by over 355 organizations worldwide including Congress (US House Intelligence).
Discover True Knowledge Management made available from a singular, on premise or cloud installation (Roles, Audiences, Taxonomy) LMS
Web-based platform that provides policy and training solutions to optimize risk, litigation cost and personnel safety in organizations.
Web-based platform that provides policy and training solutions to optimize risk, litigation cost and personnel safety in organizations.
Citavi combines reference management with knowledge organization.
Work on the same project with an unlimited number of colleagues, and achieve your goals together across workgroups, departments, and continents. Citavi gives you more options for teamwork than any other reference management program.
You decide where Citavi stores your information: on your PC, on a local network drive, on your organization's SQL server or in the cloud.
Reference and knowledge management solution that allows users to search internal and external resources, organize, and analyze content.
O Dezide é um fornecedor global de uma plataforma de resolução de problemas técnicos que transforma a forma como as empresas reduzem o tempo de resolução de problemas, corrigem problemas na primeira visita, transferem habilidades e reduzem o tempo de treinamento de novos funcionários. O Dezide é autoaprendizagem, auto-otimizado e baseado em tecnologia de inteligência artificial usando redes Bayesianas. O Dezide permite que você forneça sugestões de soluções ótimas aos técnicos de trabalho de campo com base em causas, probabilidades, ações, tempo e custo. Os resultados incluem um tempo de resolução de problemas 55% mais rápido.
Use guias de resolução de problemas interativos para garantir que todos solucionem problemas como os melhores.
Obie intelligently integrates internal company documentation into one single source of truth for knowledge. Obie is proven to reduce the time knowledge workers spend looking for information by more than 30%, and automatically fixes company knowledge gaps to enable better product development and support.
Reduce the amount of time employees waste looking for information at work.
Lighthouse is a next generation digital knowledge management solution that provides customers and employees consistent and accurate access to knowledge.
The powerful search engine & unique methodology creates a dramatic customer experience improvement across all service and sales channels (including self-service interactions chatbots and widgets) by providing customers and service representatives access to information with unmatched accuracy and speed.
Lighthouse is a next generation digital knowledge solution that provides customers and employees consistent and accurate knowledge.
Helps you keep and share the valuable knowledge of your organization in one place.
Helps you keep and share the valuable knowledge of your organization in one place.
RightAnswers is a unique combination of software, knowledge, automation & services designed to help organizations manage/share knowledge to provide an enhanced user experience. The platform, delivered via the Cloud or on-premise, allows you to build a more efficient service organization and deliver knowledge from throughout your enterprise to your end-users by combining powerful search, user-friendly interfaces, self-service & best practices.
* KCS Verified
* Pink Elephant ITIL Certified
Get the Right Answers to the Right People at the Right Time. RightAnswers increases IT help desk & customer service agent productivity
O Onna facilita a centralização e a indexação de todo o conhecimento da sua empresa em aplicativos para busca, compartilhamento e colaboração superiores. Enfrente o problema dos dados com tecnologias aprimoradas de aprendizado de máquina para oferecer uma classificação de dados mais rápida, gerenciamento de conhecimento e pesquisa preditiva.
O Onna centraliza e indexa todo o conhecimento da sua empresa em aplicativos para gerenciamento, busca, compartilhamento e colaboração superiores.
Knowledge management tool that enables tasks completion through search functionality, automation and more.
Knowledge management tool that enables tasks completion through search functionality, automation and more.
O MyTalk é uma plataforma de gestão de comunidade abrangente que permite que as empresas formem a própria comunidade para criar atendimento ao cliente, gerar receita, melhorar a experiência e a satisfação do cliente e, ao mesmo tempo, reduzir os custos de suporte. Formar uma comunidade pode sobrecarregar o atendimento ao cliente. Resolver um problema do cliente é apenas metade da batalha. Proporcionar uma plataforma para se envolver com outros clientes e receber comentários, criará um relacionamento duradouro que transforma o negócio.
Solução SaaS (software como serviço) que ajuda a criar uma comunidade para formar um relacionamento, confiança e apoio aos clientes.
Teamwork Spaces is a modern, intuitive content collaboration workspace with smart features like required reading and live widgets. Treat your most important documents like theyre actually worth reading, with a content collaboration software, UI thats incredibly simple to navigate, inline comments for easy collaboration and required reading to keep everyone engaged.
Try it today with a 30 day free trial!
Teamwork Spaces is a modern, intuitive content collaboration workspace with smart features like required reading and live widgets.
Give staff and consumers one place to get fast answers your brand stands behind.
Our patented community knowledge base has comprehensive features that are easy to use and affordable. Plus our attention to you is unlike most other vendors. See why credit unions, AAA clubs, eCommerce sites and others utilize FuzeDigital's multi-channel knowledge base & case management for self-service and assisted-service support.
Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support.
Reality is that in top companies, workers still rely in coffee machine conversations to share knowledge and on-board people. Even though, most of them have Document Management Systems, no one is neither using them nor updating them, they are just used to send files that are too big to be attached to an email.
Elqano enables any company to become a place where workers are instantly connected to the knowledge they need and where workers leaving the company does not translate into lost knowledge.
A knowledge management platform that enables our customers to make the right decisions with the right information.
Optimize employee training and onboarding program with training content authoring and management tools, usage analytics, and more.
Optimize employee training and onboarding program with training content authoring and management tools, usage analytics, and more.
A complete suite of social knowledge collaboration, communication and management Eco-system. A multi-lingual advanced dynamic content building, embedding and interfacing IoT devices (sensors & services), providing management tools with easy to use user experience (UX) and full responsive user interface for web and mobile. Secured designed to provide safe services with added value to our your teams, meeting the needs of a wide verity of businesses.
A complete suite of social knowledge collaboration, communication and management Eco-system.
O Knowmax é uma plataforma omnicanal de experiência e relacionamento com o cliente, que ajuda empresas e marcas a atingir objetivos de experiência do cliente (CX na sigla em inglês). O Knowmax oferece um fluxo consistente de conhecimento em canais assistidos, como central de contato, campo, varejo e canais digitais, como sites, aplicativos móveis e chatbots, para garantir que os clientes e atendentes de suporte encontrem as informações corretas no momento certo.
O Knowmax é uma plataforma omnicanal de experiência e relacionamento com o cliente, que ajuda empresas e marcas a atingir objetivos de experiência do cliente (CX na sigla em inglês).
UserBit is a real-time collaborative platform of tools that helps UX and product teams better understand business and customer needs. It lets you:
Organize - interviews, feedback, audio, video, and notes.
Synthesize - powerful qualitative analysis features like tagging, affinity diagrams, word clouds, and more.
Leverage UX tools - easily create and share personas, journey maps, visual sitemaps and even case-study reports.
Collaborative platform of research tools that helps UX and product teams organize their data and extract actionable insights from it.
Web-based knowledge base software and knowledge management system to share knowledge with customers, employees and partners. WSS Knowledge Base used by top organizations worldwide. Features: Legendary support, Powerful search with NLS, Searchable attachments, Active Directory Integration - LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Drafts, and Much more.
Enterprise class AJAX driven knowledge management software built with Web2.0 technologies to easily manage and share your knowledge.
LumoFlow provides social workspaces for enterprise collaboration. Organize ad-hoc projects, manage innovations, share documents and initiate discussions. It helps connecting global business operations and managing joint projects with partners and customers. Enterprises world wide uses LumoFlow to activate and motivate people to collaborate across boundaries.
A real-time stream of knowledge from discussions, documents and tasks in a shared workspace with syndicated content from the web.
Coveo goes beyond federated search to automatically recommend the most relevant content, in one unified results list, wherever it resides. Get started at no cost with the Free Edition and power Salesforce with self-learning search within minutes.
AI-Powered Search for Salesforce Communities, Service Cloud and App Cloud
Keeeb exists to accelerate commercial, social, and personal progress by unleashing enterprise intelligence.
The Enterprise Intelligence Platform (IP) raises productivity and scales the impact and commercial potential of intelligence by engaging employees and customers with relevant knowledge and skills when and where they need it.
Keeebs vision is to create a ubiquitous augmented intelligence network connecting knowledge to need everywhere people work.
Unleashing enterprise intelligence: Keeeb raises productivity and scales the impact and commercial potential of intelligence.
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.
Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.
Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.
An integrated research management suite that seamlessly retains your notes, ranking assessments, and documents.
An integrated research management suite that seamlessly retains your notes, ranking assessments, and documents.
Cloud-based platform for implementing knowledge management and collaboration workflows to facilitate knowledge sharing between your company employees and your customers. Build internal or external Knowledge Base, news portal or cross-team communication channels using Acknow.
Cloud platform that saves your knowledge capital and transforms it into a wealth-generating asset.
Have you ever attended an After Action Review, Hotwash or other recap of an important project, event or training and wondered how the important lessons and best practices were captured and made available for use in the future? Most often this information is lost as soon as the meeting is over or is never recalled for future use. The Secutor Solutions Lessons Learned Database provides a repository in which this knowledge can be captured and maintained for future use.
A database for storing and searching for lessons learned and best practices.
O AirMason é uma ferramenta online simples que facilita a criação de um manual do funcionário dentro da empresa. O AirMason permite que as equipes de RH criem manuais do funcionário visualmente impactantes, além de permitir atualizações em tempo real e oferecer gerenciamento facilitado. Os manuais são otimizados para dispositivos móveis, podem ser assinados eletronicamente e possuem controle de versão interno para clientes corporativos.
O software de criação de manual do funcionário da AirMason facilita a criação, a distribuição, o controle e a atualização de manuais digitais do funcionário.
Tap into Knowledge and put it to work. Synthetix Knowledge supports employees, slashes training times and empowers customers to help themselves. With superior natural language processing AI technology, Synthetix Knowledge means faster, more accurate answers, resulting in fewer tickets and happier customers. A constantly evolving asset, Synthetix Knowledge delivers excceptional, measurable, real-world results, reducing the burden on customer support teams.
Tap into Knowledge and put it to work. Synthetix Knowledge supports employees, slashes training times and empowers customers.
O Galisto melhora a gestão do conhecimento de qualquer organização. A plataforma conecta os usuários a qualquer tipo de informação disponível, mas normalmente difícil de encontrar. A plataforma fornece todos os elementos para conectar essas informações a um conhecimento valioso. Parceiros externos podem ser integrados sem reduzir a segurança e a privacidade dos dados. O Galisto segue um processo definido de gestão do conhecimento e, portanto, está mais bem preparado para essa parte importante e crescente do trabalho de qualquer organização.
Ele melhora a gestão do conhecimento da organização, conectando recursos e usuários existentes de maneira simples, segura e eficiente.
AI-powered meeting note software for teams.
AI-powered meeting note software for teams.
Correlate's core product is the K-Map, which stands for Knowledge Map. K-Map is by far the easiest way to organize, share, delegate and archive files and electronic information without a need for an Internet connection. The simple beauty of K-Map is that it uses the Windows desktop instead of forcing users to connect into the cloud every time they need to access their data.
Correlate K-Map, your cure for digital chaos. Non-intrusive, transparent and very easy to install and use Windows software.
Lessons Learned Server is a knowledge-base web application that allows storing textual information, documents and media hierarchically within information stores called 'Spaces'. Different users are assigned to Spaces to accept contributions and allow viewing and searching of a Space. It is ideal for any company or department that needs to store and organize their information.
Lessons Learned Server is knowledge base web application that lets you share information with employees within your organization.
Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need!
Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere.
MindTouch is a provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations looking to increase customer lifetime value. Built with an outside-in design approach, the MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices for superior experiences across the entire customer journey.
MindTouch is a provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations.
IntelliEnterprise is the most complete Intranet Software Suite for managing content and processes. It connects people with experts. With knowledge. With documents. With departments. With policies. With processes. With each other.
It lets organizations manage and efficiently distribute relevant content, offers integrated security, customizable applications and workflows for process automation and social tools to connect employees across departments; all tied into an enterprise-wide search.
IntelliEnterprise is the one-stop-shop Intranet for managing and discovering content, connecting users and offering enterprise search.
OneWindow Workplace is a turnkey, ready-to-go intranet. No more designing and building. With OneWindow running on Office 365 we have taken the best elements of great intranets and team sites and made it all available to you - fully integrated with Office 365 and available from day one. OneWindow takes your standard Office 365 deployment and makes it specific to your industry and organization while removing the cost and complexity you would find with custom on premise solutions.
A turnkey modern social intranet for Microsoft Office 365, revolutionizes the way employees collaborate, communicate and engage.
Wormhole has been defined as the most effective and interactive LMS platform in the world. It can increase class engagement & retention by 70% compare to any traditional e-learning platform. It is the only platform to allows Live-Learning technology. It also has the shortest learning curve and lowest bandwidth usage of the industry. Wormhole platform has received many awards for innovation.
Wormhole has been defined as the most effective and interactive LMS platform in the world increasing engagement & retention by 70%.
Quosera is a Q&A community and Knowledge Management platform inspired from Quora with support for Rich Media content (oembed), TeX and MathML, powerful Topics (tags) functionality, Content History, Private Messaging, Follow questions/topics/users functionality among others.
Quosera supports MathML and TeX via Mathjax which makes it very useful for academic and research institutes that need to discuss mathematical work like equations and solutions to math problems.
A Q&A and Knowledge Management platform inspired from Quora with cross browser support and a powerful editor.
eStudio's collaboration platform features include document management, scheduling calendars, project management software. eStudio is easily customized, each user will see only the features that are appropriate for your business needs. Upgrade up to eStudio Pro and get more storage, more projects and more FTP spaces. If storage, privacy and security is of paramount concern eStudio eXtreme can be configured for your business.
Project management software, collaboration tools and group scheduling calendars that coordinate coworkers, vendors and clients.
Zillable is an AI-assisted suite of native collaboration tools for business process automation. With Zillable, teams of all sizes can automate projects and coordinate teamwork to bring innovation full-circle. The suite combines all the productivity tools youre already using - chat, Kanban boards, online document collaboration, cloud storage, note-taking, and more - all in one place.
Automate teamwork with an AI-assisted suite - chat, online document collaboration, and boards powered by bots to accelerate innovation.
Lucy is an AI-powered knowledge management platform built for the Fortune 1000s. She combs through more data in a minute than an entire team could sift through in a year¿unlocking, democratizing, and making it instantly accessible to those who need it. Understanding both structured and unstructured data, Lucy unifies and delivers data an organization owns, licenses and commissions through one simple, natural language interface.
AI-powered knowledge management: Lucy absorbs, analyzes and delivers insights from the entirety of your enterprise knowledge.
Contabulo's flexible board system combines the best elements of wikis and card-based management tools. Each card can be anything from a simple note, to a task, to a complete wiki article. Use it to keep all of your project data, organizational knowledge, and notes in one place.
Simple but flexible board system combines the best elements of wikis and card-based management tools
Simplify the implementation and change management of procedures and controls. Provide staff with quick access to their procedural requirements and subject matter experts for questions. Key benefits: flexible access and revision control; streamlined revisions; automated alerts via client email service; versioning & audit trails; automated staff sign-offs on procedural/policy requirements; custom reporting; user friendly; quick implementation using our hosted or licensed solution.
Provides a controlled environment for efficiently updating your internal controls, policies, procedures and training manuals.
Free-form database software that takes input in a word processor format to capture and edit all information to build a knowledge base.
Free-form database software that takes input in a word processor format to capture and edit all information to build a knowledge base.
Fusion Server is a highly scalable search engine and NoSQL datastore that gives you instant access to all your data.
Fusion Server is a highly scalable search engine and NoSQL datastore that gives you instant access to all your data.
Cocoom is a Microsoft Teams APP that helps you build a source of knowledge to improve support and collaboration within teams, organization and beyond.
easy publishing
clear and simple organization
cross team knowledge threads
available beyond your company
push and notify everyone
Start now and be effective from day one thanks to our templates repository: Human Resources, welcome booklet, Objectives & results, Project management, Agile methodology, Marketing
Add Visual Knowledge within Microsoft Teams to improve efficiency and collaboration between teams !
Quickly search for company policies, FAQ, best practices, and more with our Knowledge Management add-in. Increase your employees' productivity by making them more self-sufficient. Capturing and sharing the key information within your company enables effective decision making and accelerates company growth.
Quickly search for company policies and procedures, FAQ, best practices, document templates, and more.
There is knowledge all over your company. Use this tool to share it with anyone
There is knowledge all over your company. Use this tool to share it with anyone
WordLift is an AI-powered SEO tool that helps you reach your maximum potential audience.
How does it work? WordLift analyses your text and adds schema.org markup that search engines understand.
By adding structured data, WordLift opens new opportunities: content writers can enrich their websites with recommendations, automatic interlinking, free images, and more. As a result, the UX becomes more engaging.
WordLift also measures your SEO performance to help you improve your strategy.
WordLift is an AI-powered SEO tool that helps you reach your maximum potential audience.
Sticktail helps to collect, organize & share user insights that inspire action. Its a central place to share customer insights and helps your organization to make informed decisions.
(UX/market) researchers can easily share their customer insights in an attractive way by using images, videos, links, and gifs. Sticktail allows everyone in the organization to find the customer insights they need in seconds. People can also get updates on new insights (of a specific topic).
Sticktail helps to collect, organize & share user insights that inspire action. Its a central place to share customer insights.
ntile is a flexible knowledgebase platform for startups, small and medium business. Create with no limits, dominate over digital chaos with adaptive structures, powerful filters either simple or giantic. Build tables and links between them as usual database.
ntile is a flexible knowledgebase platform for startups, small and medium business
Open-source tool for developers to build documentation.
Open-source tool for developers to build documentation.
(0 avaliações)
Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately.
Knowledge base/email system that lets your website visitors ask questions in their own words & get accurate answers immediately.
(0 avaliações)
XPERT KNOWLEDGE is a product to solve all your electronic filling management & document retrieval needs. It allow you to scan in your documents & index the text associated with the document. It is simple to use & will address to your lifelong document management needs. Benefits are:
1. Instant Retrieval
2. Secure Information Sharing
3. Recover Valuable Office Space
4. Protect Your Intellectual Property
5. Disaster Recovery & Business Continuity
6. Cost Savings/ Environmental Friendly
Document and Knowledge management system that will help your company track, quantify and manage the flow of knowledge.
(0 avaliações)
Web interface providing a knowledgebase of common resolutions, showing status of incidents, and other support features.
Web interface providing a knowledgebase of common resolutions, showing status of incidents, and other support features.
(0 avaliações)
Customizable enterprise software streamlines document management, customer support, reporting, etc.
Customizable enterprise software streamlines document management, customer support, reporting, etc.
(0 avaliações)
We pioneered the world's easiest to use Knowledge Base software. The peace of mind a Knowledge Base program can bring you may be more affordable than you might think.
Simple, effective, and affordable knowledge management software for small businesses.
(0 avaliações)
Integrated library, reference and knowledge management software package.
Integrated library, reference and knowledge management software package.
(0 avaliações)
A wiki tool that allows everyone in an organization to contribute to a single knowledge base.
A wiki tool that allows everyone in an organization to contribute to a single knowledge base.
(0 avaliações)
PeerAware is a knowledge software system that organizes users and their shared documents, spreadsheets and presentations into a searchable knowledge network. Users connect through chat groups where they can dicuss current topics, work together on a shared whiteboard or browse and download shared files.
KM software with group chat and document sharing indexed by content and made searchable in an enterprise-wide knowledge network.
(0 avaliações)
Our product, NotoWare, is an organizational knowledge application, where the best-known practices for performing job tasks becomes a support resource. Using NotoWare staff have training support for refreshing their memory on the practice details necessary for their work. No matter where the team is on the learning curve, they have an on-the-job support resource for quick access to the latest knowledge for performing their job tasks.
Sign up for a free demo.
NotoWare provides companies with a system for supporting staff with the best-known practices for performing their job tasks.
(0 avaliações)
Innovative Solutions for Information Governance: Inventory, Retention, Privacy and Security.
Innovative Solutions for Information Governance: Inventory, Retention, Privacy and Security.
4/5
(0 avaliações)
Software suite automates many important business processes to increase productivity and reduce redundancy
Software suite automates many important business processes to increase productivity and reduce redundancy
(0 avaliações)
Quandora provides new generation knowledge sharing solutions for technical teams and business teams, as well as open communities and discussion forums. Our flagship product, Quandora Question & Answer, helps teams capture, capitalize and communicate their proprietary knowledge.
Knowledge sharing solution with analytics, activity feeds, tagging system, questions filtering, gamification, 3rd party integrations
(0 avaliações)
Platform for managing an organization's governance and compliance system. It replaces the organization's library of policy and procedure PDFs with an integrated web presentation: a single source of truth about how the organization is intended to function.
Easy to use, easy to maintain, easy to audit.
Line-of-sight governance.
Ideal for organizations needing to demonstrate compliance with multiple requirements such as ISO 9001, ISO 14001, health and safety, HACCP, Sarbanes-Oxley, etc.
Platform for managing an organization's governance and compliance system. Documentation without documents.
(0 avaliações)
Simple, modern editing experience for small teams to create and share information with a responsive, mobile optimized UI.
Simple, modern editing experience for small teams to create and share information with a responsive, mobile optimized UI.
(0 avaliações)
Haydle is designed to improve team productivity. At its core, it is a question and answer system that lets people ask, answer and rate questions. Internal company information is often hard to find, gets lost in email or lives only in peoples heads. Experts in various areas of the company constantly answer the same questions over and over. Haydle provides a better way to manage that information, making your team more productive. It is like having a private StackOverflow or Yahoo Answers site.
Everyone in your organization can ask & answer any question. Enterprise Q&A system that captures knowledge by crowdsourcing questions.
(0 avaliações)
Replace your traditional archives, library, museum, and/or records management software with an application that takes you into the digital world. Retain all functionality you enjoy with your legacy system, but leverage the power of our digital archives software, records and document management software, or robust knowledge management, library automation and museum collections management applications to manage both physical and digital assets. Browser agnostic and mobile friendly.
Mobile-Friendly system for archives, library, museum, and records management integrated for EKB and DAM. On-site or in Eloquent Cloud
(0 avaliações)
A customer experience tool that allows to create interactive user guides, on-page support content and onboarding messages without coding required.
Not only can companies create step-by-step tutorials to guide online users through any page of a website or web application, but also monitor their behavior, create on-product messages and receive feedback. All this without ever leaving a website/product
Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.
(0 avaliações)
Reduce support costs and time with Heroic Knowledge Base plugin for WordPress.
Developed by Hero Themes, the specialists in Knowledge Base themes and plugins for WordPress, join over 14,000 Heroic customers.
Knowledge Base plugin for WordPress. Works with your existing WordPress theme.
(0 avaliações)
Feathercap is an answer platform. It takes just a few clicks to author content, create assessments and securely share with everyone. Feathercap's AI driven semantic search and curation allows for instant conversion of any PowerPoint, Pdf, video into trackable learning content. Feathercap combines learning in the workplace with AI technologies to unlock all siloed content and make it available at the right time and moment of need for everyone.
Feathercap combines learning in the workplace with AI technologies to enable an augmented workforce.
(0 avaliações)
The Software Hospital is a company that helps businesses build custom software solutions that accommodate their specific needs to streamline operations. Stop paying for products that offer more than what you need, when you could have an affordable and unique software solution with a simple click of a button. Or use The Software Hospital to integrate software systems you already have and start working more productively today.
An enterprise level system that provides organizations with a private network to communicate and collaborate across.
(0 avaliações)
Designed to be a single repository of all customer and internal problems issued by the organization.
Designed to be a single repository of all customer and internal problems issued by the organization.
(0 avaliações)
RoK'IT is a comprehensive KM platform helping your organization to maximise its Return On Knowledge.
VEDALIS helps you develop and leverage your Knowledge Capital to be more innovative, reduce costs and increase profitability.
Because capitalization, dissemination and retention of Knowledge have an impact on every part of the organization, our solutions are designed to meet business needs and deliver immediate results.
RoK'IT is a comprehensive KM platform helping your organization to maximise its Return On Knowledge.
(0 avaliações)
Cloud based knowledge management platform for customer care, with knowledge management, decisions support and analytics modules.
Cloud based knowledge management platform for customer care, with knowledge management, decisions support and analytics modules.
(0 avaliações)
Enterprise-grade knowledge management solution that augments an organization's technology or IT platforms.
Enterprise-grade knowledge management solution that augments an organization's technology or IT platforms.
(0 avaliações)
The Berkeley Publisher allows users to translate (complex) knowledge into interactive, (online) applications based on decision trees with no programming knowledge needed.
The Publisher is a versatile solutation that can be used in many different branches to improve knowledge management. It can be used to address legal problems, compliance monitoring and tax filings, as well as the creation of form agreements and other routine documents.
The Berkeley Publisher allows users to translate (complex) knowledge into interactive, (online) applications based on decision trees.
(0 avaliações)
A knowledge and learning management solution enabling your members to collaborate around your content through chat, video conf & more
A knowledge and learning management solution enabling your members to collaborate around your content through chat, video conf & more
(0 avaliações)
Personal knowledge management tool (PC, MAC, Linux) that classifies downloaded documents by reading their metadata. digi-libris Reader is a non-tech personal organization tool for todays multitasking user who works and lives in a digital world. This is metadata centric software for the automatic organization of your own catalogue or searchable collection of things. Mix documents and data sets of any type, photos, music, videos and web links in a single list, see vital attributes at a glance.
Personal knowledge management tool (PC, MAC, Linux) that classifies downloaded documents by reading their metadata.
(0 avaliações)
camLine offers software and services that form a complete solution enabling organizations to leverage their existing knowledge, to optimize their R&D workflow and to develop their manufacturing processes faster and at lower cost. Through tight integration with the solutions for operations efficiency (MES, SPC, OEE, ) the transition from R&D to volume manufacturing can be made much faster and more seamless.
A PDES for faster and more cost effective Technology Development via improved collaboration as well as streamlined knowledge management
(0 avaliações)
IntelligenceBank's Knowledge Management platform integrates document & image management, media monitoring, collaboration, custom databases and workflow within a single, easy to use platform. IntelligenceBank enables its users store, manage and share corporate intelligence, staff knowledge and external data from primary sources via RSS feeds and API's. IntelligenceBank is specifically designed to be so easy that end-user training is not required. Full implementation services available.
The smart online information management service with document management, custom databases, live data feeds, and workflow.
(0 avaliações)
Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform. Our system understands the intent, sentiment and history behind an individual question in order to deliver a personalized response. Pair our non-technical authoring tool with your existing content. With every consumer query, machine learning automatically identifies and alerts you to opportunities to improve your answers.
Respond to consumer inquiries to drive satisfaction and online conversion with knowledge management and self-service software.
(0 avaliações)
eGain Knowledge+AI, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to contact center agents. It improves core customer service and contact center metrics, like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process.
Artificial Intelligence-powered eGain Knowledge impacts core metrics like FCR, NPS, agent training, etc. transforming customer service.
(0 avaliações)
Market Logic Software is a global software provider that enables the worlds best brands to run insights-driven businesses. We are changing the world of insights by delivering the first end-to-end market insights platform that generates and capitalizes on insights in strategy, innovation, marketing and sales. We empower consumer centricity across different industries, where our clients collaborate with 600+ research agencies online and integrate content from hundreds of industry sources.
Market Logic Software is a global software provider that enables the worlds best brands to run insights-driven businesses.
(0 avaliações)
Online knowledge management system that offers classifying, organizing, indexing, and storing documents in Arabic, English and French.
Online knowledge management system that offers classifying, organizing, indexing, and storing documents in Arabic, English and French.
(0 avaliações)
Helps you build and retain your knowledge in the business, converting this to real competitive advantage where it matters.
Helps you build and retain your knowledge in the business, converting this to real competitive advantage where it matters.
(0 avaliações)
A cloud-based knowledge management solution for Business Strategists, Architects, Application Portfolio Managers & Programme Managers.
A cloud-based knowledge management solution for Business Strategists, Architects, Application Portfolio Managers & Programme Managers.
(0 avaliações)
Kaleos Answer Management application automates Q&A creation from existing documents and your own subject matter experts. Instead of creating yet another tool to learn, we connect to popular applications like SharePoint, ServiceNow, Salesforce, Outlook and many more.
We use automation to answer employee questions so they dont get stuck, and so you dont answer the same questions over and over.
(0 avaliações)
An award winning, enterprise-class eLearning, eMentoring, organizational knowledge transfer solution.
An award winning, enterprise-class eLearning, eMentoring, organizational knowledge transfer solution.
(0 avaliações)
Inbenta's AI-powered solution connects directly to your existing knowledge base for seamless management and on-going optimization. With detailed search analytics, you'll be able to identify search trends, determine new unanswered questions that need to be created in your knowledge base, track progress and performance, and optimize the customer journey to simplify the search process.
Inbenta is an AI-powered solution that can help manage, update & analyze the strength of your business' knowledge base.
(0 avaliações)
O Inmagic Presto facilita a conexão das pessoas com as informações de que precisam, com menos tempo de pesquisa e mais tempo agindo. O Presto alivia problemas como silos de informações e conteúdo mal organizado. Ele integra repositórios internos e externos de informações e permite que os usuários agreguem valor por meio de recursos sociais, como marcações, curtidas, comentários e classificação. Excelentes opções de descoberta permitem que os usuários encontrem informações críticas e conteúdo que nunca conseguiriam através de métodos de pesquisa tradicionais.
O Presto oferece gestão de conhecimento e aceleração de conhecimento social, proporcionando eficiência e acesso, para uma informação única/loja KM.
(0 avaliações)
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.
Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
(0 avaliações)
Alcea KnowledgeTrack for centralized knowledge and information.
Alcea KnowledgeTrack for centralized knowledge and information.
Guia de Compra de Sistemas de Gestão de Conhecimento
Índice
O que são sistemas de gestão de conhecimento?
Sistemas de gestão de conhecimento são um repositório centralizado, que pode ser pesquisado, de documentos digitais, como PDF, documentos, planilhas, apresentações, áudios e vídeos. Eles permitem que os usuários capturem, preservem, organizem e compartilhem informações, estratégias e ideias de negócios. Eles oferecem um portal de autoatendimento para compartilhar informações interna e externamente com os clientes.
As organizações podem usar o software para várias atividades, como treinamento, infundindo práticas recomendadas para processos e projetos e criando perguntas frequentes (FAQ na sigla em inglês).
Os benefícios dos sistemas de gestão de conhecimento
Os sistemas de gestão de conhecimento permitem que as organizações preservem o conhecimento que os funcionários obtiveram com o tempo e a experiência, além de compartilhá-lo com outros. A seguir, uma lista dos benefícios de usar esse software:
- Melhorar o treinamento de funcionários: a solução ajuda as empresas a documentar informações, como conhecimento do setor, conjuntos de habilidades dos funcionários e práticas recomendadas. Armazenar esses dados em um portal de autoatendimento facilita para os funcionários aprenderem com pares e líderes do setor, da forma mais conveniente. A ferramenta também pode integrar novos contratados rapidamente porque todos terão os recursos de treinamento à disposição.
- Acelerar o acesso às informações: uma abrangente base de conhecimento torna mais fácil para os funcionários encontrar rapidamente as respostas às suas consultas. Também é possível compartilhar o banco de dados com clientes na forma de um portal de FAQ. O software garante que as respostas sejam coerentes e precisas e o tempo de resposta seja breve.
- Resolver consultas mais eficientemente: o software permite rastrear e supervisionar tendências nas consultas/preocupações de clientes e funcionários. Essas tendências podem ajudar a eliminar problemas e, em última instância, economizar tempo e dinheiro no longo prazo.
Recursos típicos dos sistemas de gestão de conhecimento
- Gestão da base de conhecimento: crie e armazene documentos em um banco de dados centralizado que funciona como um repositório organizado para recuperação de conhecimento.
- Pesquisa de texto completo: pesquise palavras-chave em documentos inteiros, não apenas em seções limitadas.
- Controles de acesso: defina níveis de acesso para diferentes arquivos e pastas. Atribua permissões distintas a usuários dentro da organização.
- Catalogação: organize documentos com base em palavras-chave e tags semelhantes.
- Colaboração: trabalhe em conjunto em projetos, compartilhando informações com colegas em tempo real.
- Gestão de conteúdo: crie, forneça e administre informações em vários formatos, em um ambiente de colaboração.
- Fóruns de discussão: faça perguntas e compartilhe ideias através de fóruns ou grupos online.
- Portal de autoatendimento: acesse a base de conhecimento, fóruns de discussão e ferramentas de suporte, tais como serviço de mensagens e rastreador de tíquetes, em uma única plataforma.
- Editor de texto: permita que os usuários editem texto no aplicativo por meio de um editor integrado.
O que levar em consideração ao comprar sistemas de gestão de conhecimento
- Alinhamento dos objetivos comerciais: cada fornecedor oferece diferentes recursos para necessidades de negócios distintas. Embora algumas soluções sejam projetadas para ser um suporte técnico para o cliente, outras são criadas como ferramentas de colaboração para gerenciar ideias e projetos. Antes de comprar uma solução, faça uma lista de suas necessidades de negócios e compare-as com os recursos do software. Além disso, crie um roteiro para integrá-lo aos seus processos e sistemas de informação.
- Assegurar a privacidade e a segurança dos dados: isso é vital, por isso verifique onde os dados serão hospedados e as medidas de segurança para protegê-los. Você pode optar por implementar na nuvem (onde os dados são hospedados em servidores de fornecedores/terceiros) ou no local (hospedados em seus próprios servidores). Confira as medidas de ambas as opções e avalie qual opção seria adequada à sua empresa. Além disso, verifique as certificações de conformidade do provedor de segurança.
- Avaliação dos custos totais do software: o preço do software pode variar de gratuito a algumas centenas de dólares. Para evitar pagar demais ou subutilizar o software, certifique-se de que o plano de preço selecionado tenha todos os recursos para atender às suas necessidades básicas. Talvez você não precise de alguns dos recursos avançados nem do pacote todo, o que reduz o custo do software. Além disso, participe de avaliações gratuitas e demonstrações para melhor avaliar as soluções que você selecionar.
Tendências relevantes dos sistemas de gestão de conhecimento
- Aumento do uso de AI para filtrar informações: os provedores dos sistemas de gestão de conhecimento estão aproveitando a AI para marcar automaticamente o conteúdo de acordo com categorias, tornando a indexação da pesquisa mais eficiente. Eles também estão usando a AI para fazer recomendação automática de conteúdo quando usuários digitam consultas na barra de pesquisa integrada, no bate-papo em tempo real ou no e-mail. Isso os ajuda a descobrir informações relevantes no momento certo.
- Compatibilidade com dispositivos móveis: 60% dos funcionários usam aplicativos móveis para tarefas relacionadas ao trabalho e 71% passam mais de duas horas por semana acessando informações da empresa em celulares. Com base nessa tendência, os fornecedores de sistemas de gestão de conhecimento estão oferecendo aplicativos móveis para dispositivos Android e iOS, para garantir que os usuários possam acessar informações em smartphones sem ter que comprometer a experiência.