Sistemas de Gestão de Conhecimento

Sistema de gestão de conhecimento: os produtos dessa categoria oferecem maneiras de otimizar a utilidade do capital intelectual e dos ativos intangíveis, capturando, preservando e organizando o conhecimento institucional em um formato mensurável. As soluções de gestão de conhecimento permitem que estratégias bem-sucedidas sejam transferidas e replicadas por toda a organização. A implementação pode ser focada internamente em aprendizado mais rápido, criação de novos conhecimentos e inovação ou direcionada externamente, fornecendo um caminho de serviço autoguiado para os clientes. O sistema de gestão de conhecimento está relacionado às ferramentas de BI e ao sistema de gestão de documentos.

Por que o Capterra é gratuito
SABIO, baseado em SaaS (software como serviço), aproveita ao máximo o conhecimento das organizações porque é fácil de usar, implantar e administrar. SABIO envolve uma interface bonita em torno de uma solução completa, com integrações de aplicativos de CRM e emissão de tíquetes e uma API. Descubra o quão poderoso o fácil pode ser. Saiba mais sobre o SABIO Knowledge Management Software de gerenciamento de conhecimento, simples e intuitivo, para organizações de atendimento ao cliente mais produtivas. Experimente SABIO gratuitamente! Saiba mais sobre o SABIO Knowledge Management
Crie, colabore e publique uma base de conhecimento de autoatendimento com a plataforma SaaS (software como serviço) de gestão de documentos fácil de usar. Mantenha várias versões, aproveite o editor de descontos e análises avançadas, tenha segurança robusta e combinação perfeita com a identidade da marca. Saiba mais sobre o Document360 Plataforma de base de conhecimento que permite a criação do centro de ajuda por meio da interface do usuário final e várias integrações de terceiros. Saiba mais sobre o Document360
O Zoho Desk é um software de base de conhecimento baseado na nuvem para respostas mais rápidas e menos tíquetes de consultas e reclamações de clientes, ajudando a empresa a construir relacionamentos mais sólidos com os clientes em vários canais e idiomas. Crie artigos amigáveis da base de conhecimento de SEO multimarca para cada uma de suas marcas a fim de responder às perguntas mais frequentes dos clientes. Isso economiza o trabalho da equipe em responder a perguntas simples e libera mais tempo para ajudar os clientes com problemas complicados. Saiba mais sobre o Zoho Desk Com o Zoho Desk, crie artigos amigáveis da base de conhecimento de SEO multimarca na nuvem para cada uma de suas marcas a fim de responder às perguntas frequentes dos clientes. Saiba mais sobre o Zoho Desk
Amplie o conhecimento no centro da organização de TI com os recursos de gestão de conhecimento do Alloy Navigator. Recursos que economizam tempo, como artigo rápido de técnico, cria artigos de tíquetes e aprovações em vários estágios, garantem que a criação e as revisões sejam controladas. Junte isso com categorização inteligente, uma camada de permissão e integração do portal de autoatendimento e você terá a solução perfeita da base de conhecimento para todas as necessidades de gestão de serviços. Saiba mais sobre o Alloy Navigator O Alloy Navigator é uma solução real projetada para clientes do mundo real, construída por pessoas de TI do mundo real como você. Saiba mais sobre o Alloy Navigator
Confluence é um espaço de trabalho aberto e compartilhado que conecta as pessoas às ideias e informações de que precisam para realizarem o melhor trabalho. Agrupe páginas relacionadas em um espaço dedicado ao trabalho, a equipe ou projetos multifuncionais. O poderoso mecanismo de pesquisa e as árvores de página do Confluence garantem que você sempre encontre o conteúdo certo, quando mais precisar. Com o conhecimento certo ao alcance, crie, colabore, revise e finalize o trabalho em um só lugar. Saiba mais sobre o Confluence Confluence é um espaço de trabalho aberto e compartilhado que conecta as pessoas às ideias e informações de que precisam para realizarem o melhor trabalho. Saiba mais sobre o Confluence
O LiveAgent é o software de Help desk mais revisado e classificado como n.º 1 para pequenas e médias empresas. Empresas como BMW, Yamaha, Huawei, Orange ou Forbesfone usam o LiveAgent para oferecer aos clientes usuários finais de 150 milhões em todo o mundo. Junte-se a eles e ganhe uma vantagem competitiva. Comece com uma avaliação de 14 dias, sem necessidade de cartão de crédito, nem contratos. O LiveAgent é um software de Help desk multicanal rico em recursos com mais de 170 recursos... Saiba mais sobre o LiveAgent Excelente atendimento ao cliente começa com o melhor software de Help desk. Conquiste mais clientes fornecendo excelente atendimento ao cliente com o LiveAgent. Saiba mais sobre o LiveAgent
O Jira Service Desk é um software de central de serviços simples e fácil de usar, simples de configurar pelo administrador e tem tudo que as equipes de TI precisam, incluindo regras de automação, SLAs, geração de relatórios em tempo real e processos com certificação ITIL, como gestão de incidentes, problemas e gestão de mudanças. Ofereça um ótimo serviço, a uma fração do custo e tempo de preparação dos concorrentes. Saiba mais sobre o Jira Service Desk O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês. Experimente grátis: https://www.atlassian Saiba mais sobre o Jira Service Desk
O Zoho Connect é um aplicativo de colaboração de equipe que reúne pessoas, recursos e os aplicativos de que precisam. Os usuários podem compartilhar ideias, realizar discussões em tempo real, entrar em contato com qualquer pessoa na rede, criar os próprios aplicativos, construir uma base de conhecimento, gerenciar os planos de trabalho e também acessar aplicativos projetados para tornar o trabalho em equipe fácil e rápido. Com o Zoho Connect, a comunicação mais rápida e a melhor colaboração são garantidas. Saiba mais sobre o Zoho Connect O Zoho Connect é um software de colaboração de equipe que leva as pessoas e os recursos de que precisam para um único lugar, facilitando a obtenção de trabalho. Saiba mais sobre o Zoho Connect
O Galisto melhora a gestão do conhecimento de qualquer organização. A plataforma conecta os usuários a qualquer tipo de informação disponível, mas normalmente difícil de encontrar. A plataforma fornece todos os elementos para conectar essas informações a um conhecimento valioso. Parceiros externos podem ser integrados sem reduzir a segurança e a privacidade dos dados. O Galisto segue um processo definido de gestão do conhecimento e, portanto, está mais bem preparado para essa parte importante e crescente do trabalho de qualquer organização. Saiba mais sobre o Galisto Ele melhora a gestão do conhecimento da organização, conectando recursos e usuários existentes de maneira simples, segura e eficiente. Saiba mais sobre o Galisto
Apesar da opinião popular, a vida como agente da central de serviços é tão pouco glamurosa quanto possível. Um agente de suporte passa a maior parte do tempo respondendo ao mesmo conjunto de perguntas várias vezes. Imagine responder "Como faço para redefinir minha senha?" cinquenta vezes por dia; isso não apenas torna a vida incrivelmente monótona, mas também faz com que o usuário final espere por uma resposta para um problema ou consulta que realmente poderia ser resolvida em um instante com o guia correto. Saiba mais sobre o Freshservice Acelere o processo de TI usando e criando uma base de conhecimento para o software de central de serviços. Saiba mais sobre o Freshservice
O Tribe ajuda as empresas a construir uma base de conhecimento dinâmica e centralizada, utilizando a sabedoria coletiva e o poder colaborativo dos funcionários. Adicione pontos de contato sociais e construa comunidades de compartilhamento de conhecimento em questão de dias. Salve recursos, reduza os tíquetes e dimensione o suporte ativando o autoatendimento. Organize diferentes tipos de conteúdo criando tópicos e grupos (públicos, privados e secretos) para promover uma descoberta de conteúdo eficiente. Gere insights em conversas espontâneas entre os clientes. Saiba mais sobre o Tribe O Tribe é uma solução de gestão de conhecimento com base na nuvem e gratuita, que ajuda você a utilizar o conteúdo gerado pelos usuários e a colaboração dos funcionários. Saiba mais sobre o Tribe
O Bitrix24 é uma plataforma gratuita, líder em gestão de conhecimento social e colaboração, usada por mais de 4 milhões de empresas em todo o mundo. Disponível na nuvem e no local com acesso a código aberto. Compartilhe e discuta ideias, gerencie conhecimento, gerencie projetos e faça mais com o Bitrix24! Saiba mais sobre o Bitrix24 O Bitrix24 é uma plataforma gratuita, líder em gestão de conhecimento social e colaboração, usada por mais de 4 milhões de empresas em todo o mundo. Saiba mais sobre o Bitrix24
O Evernote Business reúne equipes. Crie documentos, colabore em projetos e armazene informações em um só lugar. Os colaboradores podem acessar, editar, enviar e compartilhar anotações e arquivos a partir de qualquer dispositivo, mesmo que estejam offline. Reduza o ruído e encontre rapidamente as informações necessárias com recursos avançados de pesquisa e integrações com as ferramentas que você já utiliza. Unifique seu fluxo de trabalho com o Evernote Business. Reúna suas equipes e unifique seu fluxo de trabalho. Crie, colabore e armazene informações em um só lugar.
A Zendesk desenvolve software de gestão de conhecimento e suporte técnico para melhorar o relacionamento com o cliente. Seus produtos permitem que as empresas sejam mais confiáveis, flexíveis e escaláveis. Eles ajudam a melhorar a comunicação e dão sentido a enormes quantidades de dados. Acima de tudo, eles trabalham juntos para ajudar a transformar as interações em relações duradouras. Mais de 200.000 empresas, como Uber, Groupon, Box, Airbnb e Disney, estão usando o Zendesk para reduzir os custos de suporte e aumentar a produtividade e a satisfação do cliente. O Zendesk Guide é uma base de conhecimento totalmente integrada ao software de suporte ao cliente.
O Favro é uma ferramenta abrangente de gestão de projetos e colaboração, com a qual desenvolvedores, profissionais de marketing e executivos podem planejar, acompanhar e desenvolver ideias de maneira rápida e fácil. Projetado para se adequar ao tamanho e às necessidades de qualquer projeto, o Favro permite que os usuários adicionem recursos e integrações populares quando e como precisarem. Com quadros de equipe, backlogs escaláveis e relatórios agregados, juntamente com o respaldo integrado do Kanban e do SCRUM, o Favro pretende oferecer soluções de gestão de projetos simples, porém robustas, para as empresas. O Favro é um aplicativo de planejamento e colaboração completo que permite que as equipes planejem, monitorem e gerenciem ideias de maneira eficaz.
O Litmos torna a gestão do conhecimento fácil e flexível. A plataforma de aprendizagem contínua na nuvem foi criada tendo em mente a experiência do usuário. Ela permite que o conteúdo seja consumido em qualquer dispositivo e dentro dos aplicativos que os usuários já acessam, para uma experiência de aprendizagem verdadeiramente incorporada. Milhões de usuários em 20 setores e em mais de 130 países usam o Litmos para aprender melhor. Comece sua avaliação gratuita do premiado sistema de gerenciamento de conhecimento que conta com a confiança de milhões de usuários, completamente livre de risco.
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and within the applications users already access for a truly embedded learning experience. Millions of users across 20 industries and more than 130 countries use SAP Litmos to learn better. Start your free trial of our award-winning knowledge management system, trusted by millions of users, completely risk-free.
When users tell us that they're emailing each other less and shooting Flock messages back and forth to get work done, we know we're doing something right! From instant messaging to creating channels to integrating with your favorite external apps like Google Drive, MailChimp, Dropbox, Jira, Trello - organize all your work collaboration efforts with Flock. Flock is a powerful work tool that comes loaded with inbuilt features like Shared to-dos, Reminders, Notes, Polls and lots more! Flock is team collaboration tool that helps you get work done, only faster! Trusted by over 25000 businesses globally.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription. Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Bloomfire is the leading internal knowledge management software. Our platform allows teams to quickly and securely share information in a dynamic, social environment. Our AI-powered search scans all types of media (including video) so teams can find and act on information faster. Bloomfire is used by hundreds of thousands of employees at leading companies such as Capital One, Southwest Airlines, FedEx, and HomeAway to increase team productivity, make informed decisions, and drive results. A secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free. Quip combines documents, spreadsheets, and chat in one organized experience.
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support.

da livepro Knowledge Management

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O livepro é um gestor de conhecimento criado especificamente para a experiência do cliente. O objetivo é fornecer respostas aos agentes – e não documentos longos e complexos. Isso é possível graças a recursos poderosos do livepro, como pesquisa e orientações de processo fáceis de seguir. O livepro requer quase nenhum treinamento e transforma seus agentes em especialistas, o que significa que a confiança da equipe e a satisfação do cliente aumentam, enquanto o AHT e os custos de treinamento são reduzidos. O livepro foi criado especificamente como gestor de conhecimento da experiência do cliente. Entrega de RESPOSTAS, não documentos – não importa qual canal seja utilizado.
O Zingtree permite criar, personalizar, implantar e analisar árvores de decisões interativas, guias de processo e scripts de chamadas de agentes que residem no seu site. Com o Zingtree, é incrivelmente fácil ajudar os clientes a resolver problemas, navegar melhor em sites e produtos e rotear de forma inteligente as informações certas para qualquer processo (interno ou voltado para o cliente). Integrações com o Zendesk, Salesforce, Freshdesk, WordPress, Slack, Zapier e muito mais estão disponíveis gratuitamente. O Zingtree facilita a criação de árvores de decisões interativas, scripts de chamada, gestão de processos empresariais, guias e muito mais.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides. Decision tree driven interactive guides that plug into most KB & CRM systems. Follow business processes in an interactive manner.
With Yext's best-in-class, cloud-based platform, you'll harness the power of knowledge to drive internal efficiencies, great brand experiences, and rich customer interactions everywhere online. It is your centralized hub to manage all the facts consumers seek about your people, places, and products - from locations, holiday hours, and in-store promotions to parking entrances and professional credentials. Your single source of truth for the public facts about your business.
Facilite o trabalho com a plataforma MangoApps de gestão de conteúdo e conhecimento: um local central para armazenar, compartilhar, localizar documentos e outros conhecimentos empresariais. Com uma plataforma de funcionários inteligente na essência, o MangoApps é projetado e atende organizações com 50 a 50.000 funcionários em uma ampla variedade de setores: varejo, saúde, manufatura, sem fins lucrativos, serviços profissionais, serviços financeiros, mídia, tecnologia e o setor público. Facilite o trabalho com a plataforma MangoApps de gestão de conteúdo e conhecimento: um local central para armazenar, compartilhar, encontrar conhecimento.
O HappyFox é um suporte técnico de gestão de conhecimento baseado na Internet, hospedado na nuvem. Ele fornece um software simples de base de conhecimento online que é atraente, com pesquisas, pronto para mídias sociais e responsivo para dispositivos móveis. Compatível com bases de conhecimento internas e externas. A pesquisa e as sugestões automáticas em linha do HappyFox ajudam os clientes a encontrar soluções mais rapidamente. Os fóruns da comunidade ajudam os clientes a se conectarem. Um software de suporte técnico de gestão de conhecimento que ajuda a acabar com a confusão e gerenciar consultas de suporte ao cliente com facilidade.
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how to improve it - Other features include Multi-Lingual, SSO, Custom Domain, API Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages

da Salesforce Community Cloud

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Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community Builder & Templates -Topics -Salesforce Files -Actions -Groups -Trust Online community software that enables companies to connect customers, partners, and employees to get work done anywhere.
eXo Platform is a knowledge management solution that can help you drive company performance, facilitate knowledge transfer and improve employee training. eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place. It is a great way to create a full-featured knowledge base. Open-source knowledge management solution to leverage your most valuable assets with one powerful knowledge base platform

da Groove Networks

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A better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions on the market. Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support community content with the click of a mouse. In addition to the KB, get critical feedback through an online community platform with our Ideation and Q&A addons. Vanilla Forums is the top-rated cloud-based knowledge base & community forum software trusted by the world's top brands.

da EduBrite Systems

(48 avaliações)
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The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix. Online LMS allows businesses, training institutes to provide end-to-end training solutions to their employees, partners and customers.
Stack Overflow for Teams is a private, secure Q&A platform that mimics the way people naturally think about, share, and find information. When it comes to knowledge management, you don't need more information, you need the right information. We offer a plan for companies of every size. Choose from Stack Overflow for Teams various tiers including Basic, Business, or Enterprise. No more digging through stale wikis and lost emails give your team back the time it needs to build better products. Stack Overflow for Teams is a private, secure home for your team's questions and answers.
Shelf is an award winning contact center and help desk knowledge management platform with advanced AI and the best search in the industry. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics. Contact us to speak with a consultant. Intelligent knowledge management for contact centers or help desks that makes finding, maintaining and updating critical knowledge easy
An all in one business operating system that contains all required tools for efficient business management. Flowlu gives you a birds eye view of everything thats going on. You will be able to take the newest technology and apply it to your company. Our tools let you know what your employees are doing and any problems they are having. You can track every part of your business, from time worked by your team to overall costs, and customer invoices. An all in one business operating system that contains all required tools for efficient business management.
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Clinked will bring your business closer to your team from within secure and customisable cloud workspaces. Used by businesses in all industries, from SMEs to Enterprises, Clinked's feature-rich solution will save your company valuable time whilst improving efficiency. Key features include file sharing, integrated group chat, task management, discussions forums, team calendars, branded mobile app and more. Sign up for a free 10-day trial today. Clinked offers customised cloud solutions for businesses. Securely share files, communicate with clients and keep track of your tasks.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization. In the era of social media and peer contribution the workforce culture has changed. Traditional learning management solutions cant catch up with the ever-changing landscape. Schoox offers the most powerful modern learning and knowledge management system. Mobile, social eLearning platform that supports course creation, knowledge sharing, collaboration, and training.
BlogIn is beautifully simple internal blog and knowledge sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way communication channel inside an organization, where everyone can ask a question and get the information they need to make faster and smarter decisions. It's intuitive and easy to use, so everyone can quickly get on board, which is one of the reasons why it works so well as the internal communication tool. BlogIn is the beautifully simple internal blog and knowledge sharing platform for teams of all sizes.
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Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings documentation and training management into a single interface. Create, manage, and distribute content and courses across the customer lifecycle to ensure adoption, retention, and continued advocacy. Discover your enterprise's full potential! The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Your team's knowledge changes every day. Traditional knowledge base solutions like Wiki's are not optimized for these continuous changes, which inevitably leads to stale knowledge and low adoption. Distrust of your knowledge base forces the experts on your team to answer more individual questions, which means less time for them to focus on their job. Guru is the new way to capture and share knowledge with your team. Web based knowledge sharing platform providing verified information from experts on your team: where you work, when you need it most.
Slab is a beautiful team wiki & knowledge base, built for modern growing teams. Think of it as a long-term memory for your team. It features the familiar editing and collaboration features of Google Docs, but with the organization capabilities of a modern intranet. With a focus on just solving long-term team knowledge, Slab integrates with all your other favorite productivity tools for everything else - like Slack, GSuite, Github, Asana, and many many more. Beautiful team wiki & knowledge base that makes company documentation look good by default. Integrates with GSuite, Slack, and more.
AnswerHub é feito especificamente com os desenvolvedores em mente. Com recursos como geração de ideias, análise avançada, pesquisa avançada, temas e configurações personalizáveis, AnswerHub é a solução perfeita para empresas e equipes que precisam envolver desenvolvedores internos e de terceiros. Algumas das empresas mais voltadas ao desenvolvedor no mundo usam AnswerHub para produtividade e compartilhamento de conhecimento, incluindo GE, Epic Games, LinkedIn, eBay, USAA, Unity e Thomson Reuters. O AnswerHub é uma plataforma de compartilhamento de conhecimento e criação de comunidades para desenvolvedores.

da Curious Solutions

(30 avaliações)
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Clipicious is a full-suite collaboration platform that allows users to capture, customize, organize, and share content with other users. With the web clipper tool, any site, document, image, or video can be captured with just one click and made ready to annotate and customize. Clipicious also includes time tracking, user permissions, and a robust set of content editing tools making it one of the most versatile collaboration tools on the market. Full-suite collaboration platform that allows you to capture, store, organize, annotate, share, tag, and manage content.
An ultimate platform to gather and process feedback. Presented by community portal. Pricing starts from $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily An ultimate platform to gather and process feedback. Presented by community portal. Pricing starts from $15/month.
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Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce. Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API, app development framework. The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using Elevio to improve retention and reduce complaints. Sign up for our free 14-day trial today. Help customers, help themselves! Elevio delivers self-service support on-demand to your customers, when and where they need it.
In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve. Try it today! In-App Knowledge Base to help you reduce Support Tickets work by more than 40%.
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With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 12,000 companies worldwide. Try it for FREE. Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding.
Slite is a space for teams to write and organize their knowledge. It's writing for modern teams: a light editor, a channels based interface and collaborative features. With Slite, your team's information becomes organized and retrievable. Slite's a clean collaborative space for your team to write and organize their work: from meeting notes, to wikis, to brainstorm docs.
XWiki is a powerful Open Source collaborative platform allowing companies of all sizes to save time and money while enhancing collaboration on both team and organizational level. Being focused on strengthening communication and efficient collaboration, XWiki redefines the value of business knowledge by allowing any user to access critical information in a fast and efficient way while reducing the organizational silos. XWiki is an Open Source collaborative platform allowing companies of all sizes to save time and money by enhancing collaboration.
Nuxeo is a Content Services Platform for managing all types of enterprise information. Nuxeo connects with existing content repositories and business systems, and enables organizations to rapidly create personalized solutions to meet the unique and often complex needs of an organization. Nuxeo leverages the latest technologies such as cloud and artificial intelligence to transform enterprise information into business value. Nuxeo is a Content Services Platform for managing all types of enterprise information.
Bold360's knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes. Bold360's knowledge management system identifies friction points and gaps where new knowledge articles are required. You'll know exactly where to focus in order to work more efficiently. Bold360's knowledge base software creates a centralized, intelligent home for your agents and AI bots to access company knowledge.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications. Web-based software for businesses that helps create step-by-step tutorials for websites or applications.

da MyHub Intranet Solutions

(22 avaliações)
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Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range of powerful business tools designed to improve internal communications, knowledge management, and employee engagement. Such as staff directory, profiles, secure login, mobile friendly, document/file storage, blogs, forums, custom pages. MyHub is a cloud-based intranet software solution that provides companies with a range of powerful business tools.

da Inteum Company

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An innovation management software that streamlines the entire technology supply chain, from IP to monetization. An innovation management software that streamlines the entire technology supply chain, from IP to monetization.
Wix Answers is the professional customer support platform that comes with a full knowledge management system. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business¿ progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own Knowledge Base Software and support your customers.
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SaaS portal software for sales enablement to help share knowledge. SaaS portal software for sales enablement to help share knowledge.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more. Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow. Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQs to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
Exclusively integrated with G Suite, Happeo is an intranet software focused on improving internal communications. It provides users with knowledge management capabilities, employee engagement analytics, permission management and more google tools. Happeo brings together an intranet, collaborative features and social networking into one unified solution. It is also possible to customise the look of the platform to fit your brand. Request a demo or contact us directly for specifics. All-in-one knowledge management and internal comms solution for G Suite users. G Suite Admins can access a free trial to test Happeo.
KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. It can help your employees acquire job knowledge faster, reducing training time, and driving higher performance and job satisfaction. A knowledge base improves staff productivity and eliminates time wasted searching for information. KBPublisher is Knowledge Management Software. It reduces the need for customer support and improves staff productivity.

da Auros Knowledge Systems

(15 avaliações)
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Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more. Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
The Novo Knowledge Base allows you to quickly & easily begin to capture and provide departmentally secured access to your organizational knowledge. Our easy-to-use software is an ideal solution for small or large organizations who need a central repository to store information for Customer Support, Company Intranet, Employee Training, and more. Provide faster problem resolution and 24x7 Web customer self service, reduce call volume and centralize & retain employee knowledge. Free Trial! Allows you to quickly and easily capture and provide departmentally secured access to your organizational knowledge.

da Blue Mango Learning Systems

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ScreenSteps is designed to help you document your internal procedures, manage them in an online knowledge base, and deliver procedures to employees in the moment your employees need answers. Cloud software for creating, managing, and delivering SOPs to internal employees.
Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, export to printed formats, a lot of integrations, and more. Online documentation and knowledge base tool. Supports teamwork, single-sourcing, SSO, password-protected documents, printed export ...

da LaunchPath Innovation

(14 avaliações)
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LaunchPath isn't a product; it's an all-in-one intrapreneurship program that combines both software and services to provide you everything you need to succeed, including: program design and implementation, employee recruitment and on-boarding, intrapreneur guidance and support, training for both intrapreneurs and management, stage gate review coordination and facilitation, resource and reward administration, and continuous program monitoring and optimization. LaunchPath is a fully managed, technology-enabled, intrapreneurship-program-in-a-box.
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information.

da Supportbench Services

(13 avaliações)
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A beautiful, intelligent, and intuitive ticketing system that you won't be able to live without. Supportbench was built from the ground up for teams to deliver on their promises and make amazing experiences. Supportbench is a powerful, scalable, and flexible delivering success in email management, knowledge base, customer portals, calendaring, surveying, NPS scoring and much more! We give you everything you need to dominate in your support department and create amazing customer relationships. A beautiful, intelligent, and intuitive ticketing system.
Nuclino offers an easy way to organize and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view to explore and organize your knowledge visually. It's great for meeting notes, product requirements, docs, decisions, and more. Some notable features include a WYSIWYG collaborative real-time editor and the visual representation of a team's knowledge in a graph. Web-based collaboration and management solution that brings team members together via workspaces, visual boards, and document sharing.

da Safeharbor Knowledge Solutions

(12 avaliações)
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SmartSupport is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less. SmartSupport Knowledge Base Software helps your customers and agents quickly and intuitively find the information they need.

da Axero Solutions

(12 avaliações)
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Over 5,000,000 users. Communifire is your modern, fully featured social intranet software that supports your employees and your business. 99% of Communifire Intranet customers are still actively using the platform after 5 years. From connecting your people and streamlining communication to enhancing collaboration and managing content, our full suite of integrated tools will help your organization be more informed, quicker to take action and prepared for tomorrow. Replace your outdated intranet with Communifire. 100% useful. 100% customizable. 100% loved by over 2 million people.
Crie, atualize, traduza, publique e mantenha facilmente a documentação do produto em uma única página. Escreva seu documento no Docsie e crie novas versões e traduções no mesmo local. Incorpore-o ao seu site com uma sequência de JavaScript e pronto! É simples assim. Crie e publique facilmente documentação dinâmica do produto.
ComAround Knowledge automate and empower customer support with intelligent knowledge. It is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time. Customer Support and Service Desks solves problems faster, handles increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience. Automate and empower customer support with intelligent knowledge, by sharing accurate knowledge at the right time.
Gerencie solicitações de funcionários para TI, RH, instalações e administração do escritório. Colete, gerencie e resolva tíquetes no Slack em tempo real. OfficeAmp torna mais fácil para os gerentes de escritório e administradores dirigirem um local de trabalho eficiente, oferecendo aos funcionários um balcão único para todas as solicitações e perguntas. Precisa de um lanche em uma despensa? Quer reservar um voo? Pedir almoço? Sem mais e-mails, textos ou chamadas. Basta enviar uma mensagem ao OfficeAmp e fazer as coisas no escritório. Colete, gerencie e resolva facilmente problemas relacionados a operações de escritório. Categorizar e atribuir tarefas dentro do Slack, onde a equipe trabalha!
Tovuti is an all-in-one eLearning software platform that empowers companies and individuals of all kinds to activate the potential of their organization. Tovuti offers everything from state-of-the-art course authoring tools and personalized learning portals to websites, eCommerce, event management, gamification, social communities, directories, live video conferencing, reporting and analytics, a content marketplace, subscription management and everything in between. Tovuti is an all-in-one eLearning platform that empowers companies of all kinds to activate the potential of their organization.

da Generis Corp

(10 avaliações)
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Generis provides CARA, the leading content and information management platform for regulated industries. CARA is used by more than 400,000 users across industries including Life Sciences, Finance, Government, Engineering, and Utilities. Customers include 8 of the global top 10 Life Science companies. CARA is a cloud-first platform providing functionally-rich solutions for regulated business processes, including a comprehensive end-to-end platform for Life Sciences. Generis CARA is a leading content and information management platform for regulated industries.
SwipeGuide provides an intuitive platform to create enhanced-reality work instructions in a matter of minutes. Machine operators and field service engineers visualize, standardize, and execute digital instructions on mobile devices and smart glasses. The next-generation instruction software that enables companies to create, distribute, and track visual work instructions effortlessly.
Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed. Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.

da Lumin Creative

(9 avaliações)
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Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource while automating the answering of questions by up to 60%. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with admin tools to customize, manage and grow an efficient knowledge base. A Q&A knowledge sharing platform allowing users to ask questions, receive answers, and browse content and articles.
Transform the way your organisation learns by powering your content on SmartUp, a mobile-first, gamified, microlearning platform. Our peer-to-peer content management tool makes it incredibly easy for teams to contribute learning to your community. Content can be reviewed and edited before publishing to ensure messaging is on-point and validated. Unlimited platform access with dedicated support starts at US$4.00/user/month. A market-leading learning experience platform and consultancy, helping organisations create a highly engaged learning culture.
All-in-One connected platform laying the foundations to a successful digital transition promoting better knowledge management, more robust process inspection & operation control, as well as accelerated communication & problem-solving. In addition to offering unparalleled visibility on all human operations, Tervene enables structured communications and enhanced operational management. Connected platform enabling: - knowledge management; - process inspection & operation control; - problem-solving ecosystem.
ECM (Enterprise Content Management) puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity. IBM Enterprise Content Management allows businesses to access, analyze, and act on business content.
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IRIS Business Architect is a reliable and affordable Business & Enterprise Architecture collaborative software to build roadmaps from business strategic planning to agile IT delivery. It's aligned to TOGAF, BIZBOK, BPMN & BABOK; yet is also easily customizable. IRIS provides rich design, modeling and management functionalities to continually reflect the changes on your architecture, minimize risk and enhance decision making. Training takes at most 10 hours; implementation, only a day or two. Reliable Business and Enterprise Architecture collaborative software to build roadmaps from strategic planning to agile delivery.
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team. BoostHQ enables companies to easily share and index their content, knowledge, and best practices so they are accessible when needed.

da Chadha Software Technologies

(7 avaliações)
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PHPKB is the leading fully responsive web-based knowledge management software that allow support teams to create knowledge base articles to share step-by-step instructions and guides, along workarounds and solutions to common problems. It enables your organization to locate, capture and share information with customers. Leading web-based fully responsive knowledge management software. Enables your organization to locate, capture and share information.
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Moxie Knowledge Management Software provides instant and accurate information for customers and employees. Moxie Knowledge Management Software provides instant and accurate information for customers and employees.
Criar e manter uma base de conhecimento pode gerar um grande aborrecimento. A plataforma de autoatendimento inSided visa a tornar esse processo um pouco mais fácil. A plataforma de base de conhecimento impulsionada pela comunidade combina conteúdo da comunidade e da empresa para que você sempre abranja todo o espectro das perguntas dos clientes. Use os widgets de suporte no produto para disponibilizar esse conhecimento em todos os seus canais e nunca interrompa novamente os usuários que interagem com sua ferramenta. Projetado para o sucesso do cliente e o suporte ao cliente. A plataforma InSided de base de conhecimento online é SaaS (software como serviço) de verdade: sem a necessidade de custos ou recursos de desenvolvimento adicionais, fácil de configurar e dimensionar.
Way We Do is cloud-based SOP Software that enables you to create, maintain and actively use a Business Operations Manual by making policies and procedures a natural part of daily workflow. Our practical tools are a perfect fusion of business process management, knowledge management and compliance. Managers assign tasks, create automatic reminders, and monitor workflow, while team members use procedures and follow processes from any location, so work is seamless and nothing is forgotten. Way We Do is cloud-based SOP Software that seamlessly integrates policies, procedures and checklists into the team's daily workflow.

da Acknowledgement

(7 avaliações)
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Malcolm! O FAQ é uma poderosa base de conhecimento, que permite a clientes ou funcionários usarem e encontrarem rapidamente a resposta para uma pergunta. Todos os planos incluem branding completo e controle de aparência e comportamento. Pode ser hospedado em domínio próprio ou incorporado no site. Os recursos incluem: controle de versão, aprovações internas, publicação programada, comentários do cliente, análises, painel de controle fácil de usar. Malcolm! FAQ é uma poderosa base de conhecimento, que permite a clientes ou funcionários usem e encontrem rapidamente a resposta!
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Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity. Natural language search, advanced content creation and moderation processes combine with high levels of insight to ensure your knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise model. Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support
Connotates patented web data extraction solution is a quick and easy way to extract data from websites using a simple point-and-click interface. Our machine learning, visual abstraction approach enables ad hoc data pulls, multi-page/multi-source data aggregation, collection, normalization, and delivery formatted for your individual needs. Connotate's web data extraction has many applications including market & competitive intelligence, finance, research, compliance and more. Connotates patented data extraction solution automates the collection of web-based data using a simple point-and-click interface
TallyFox's Tallium knowledge management solution organizes content to find information quickly. Our proprietary algorithm SmartMatchPro suggests relevant experts and content to each person in real time based on their expertise, interests and actions. Highly configurable, Tallium is well suited for a variety of use cases including knowledge and content management and internal and external support. Tallium Knowledge Management links relevant expertise & information automatically in real time.
Sunsama helps teams run better meetings. To help you run, document, and follow-up better Sunsama upgrades every single event on your calendar to include an agenda, notes, action items and comments. It also includes advanced tagging and search features to easily find events, notes and action items. Sunsama is fully synchronized with your google calendar and integrates with your daily tools like Slack. Sunsama is the "calendar for teams". Use it to plan, run, document and share meeting agendas, minutes and action items.
Theum is next-generation, AI-driven knowledge technology that creates intelligent, answer-oriented virtual experts from the content of everyday business documents (Office, PDF, Wiki, Web, etc). Instead of wasting time searching for, launching, and scrolling through documents to find knowledge, users get exactly what they need for the task at hand with a clickassembled from every relevant document, organized by context onto on a single page, and ready to use on any device and in any application. Turn any set of documents into an AI-driven virtual expert that delivers a complete, ready-to-use answer to every question.
O Elium é uma plataforma de compartilhamento de conhecimento que ajuda você a capturar, curar e se comunicar no ambiente de trabalho digital. É uma solução SaaS (software como serviço) da Internet e móvel. Conexão de pessoas e conhecimentos para ajudar o conhecimento a se manifestar nos silos corporativos. A plataforma possibilita uma colaboração perfeita, evitando a duplicação de esforços, envolvendo as comunidades, estimulando o compartilhamento de conhecimento e o aprendizado coletivo. Os fluxos de talentos e conhecimentos transcendem as fronteiras geográfica e empresarial. É uma plataforma de compartilhamento de conhecimento que ajuda as organizações a transformar o ruído em conhecimento.