Help Desk Software

Help Desk software enables organizations to more efficiently respond to users. Support Software can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users and customers. Help Desk solutions can also facilitate the flow of new information from users, contributing to an organization's existing knowledge base. Help Desk software is related to Call Center software and Customer Service software .

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Samanage

Samanage

by Samanage

(460 reviews)
Samanage is the most reviewed and highest rated IT help desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter services and stop living fire to fire. Learn more about Samanage Samanage is the most reviewed and highest rated IT help desk platform - read what our customers say! Learn more about Samanage
SysAid

SysAid

by SysAid Technologies

(100 reviews)
SysAid's Help Desk offers one place and dashboard to manage all your IT support. You'll find all the essentials you need in one place including a powerful ticket management tool, IT asset management, self-service portal and more. Implement your customizable Help Desk easily and quickly today from the cloud or downloadable on-premise software. With 15+ years of experience, SysAid has been serving +100k admins globally. Get a Free Trial now or contact us to see what SysAid can do for you. Learn more about SysAid Easily manage all your Help Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid
TeamSupport

TeamSupport

by TeamSupport

(653 reviews)
TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport
Salesforce Essentials

Salesforce Essentials

by Salesforce

(34 reviews)
With help desk applications from Salesforce Essentials, it's easy for small businesses to manage customer relationships and grow faster. It's simple to set-up, user-friendly, and grows with your business. Small businesses now have access to the very best of Salesforce, including Trailhead, Einstein, Lightning and AppExchange. Regardless of how big your company becomes, Salesforce can grow with you. Try it now for free! Learn more about Salesforce Essentials Get Salesforce Essentials, the all-in-one sales and service solution for just $25 a month. Learn more about Salesforce Essentials
Zoho Desk

Zoho Desk

by Zoho Desk

(1,537 reviews)
Zoho Desk is a cloud based Help desk software that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. View and reply to all customer requests, from any channel, from one screen. This brings email, social media, live chat, phone calls, and web forms together.Workflow process automation is designed to be extremely flexible while being simple to implement. Learn more about Zoho Desk Take your customer service to the next level. All you need is the right software. Zoho Desk is the industry's first context-aware Tool. Learn more about Zoho Desk
Freshservice

Freshservice

by Freshworks

(329 reviews)
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice (Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice
Salesforce

Salesforce

by Salesforce Service Cloud

(337 reviews)
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce
Solarwinds Take Control

Solarwinds Take Control

by SolarWinds MSP

(6 reviews)
MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about Solarwinds Take Control MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about Solarwinds Take Control
LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(74 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
Web Help Desk

Web Help Desk

by SolarWinds Tools

(93 reviews)
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Learn more about Web Help Desk Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use and perfect for SMBs. Learn more about Web Help Desk
ServiceDesk Plus

ServiceDesk Plus

by ManageEngine

(110 reviews)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus
Genesys PureCloud

Genesys PureCloud

by Genesys

(48 reviews)
The Genesys PureCloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. Learn more about Genesys PureCloud The Genesys PureCloud platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly. Learn more about Genesys PureCloud
Giva

Giva

by Giva

(21 reviews)
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants. Learn more about Giva The Apple MAC of help desk. Learn more about Giva
Front App

Front App

by Front

(87 reviews)
The help desk for happy teams and customers. Fast and easy like email, Front brings customer messages from every channel (email, chat, social media, SMS) into one collaborative inbox. Respond 3x faster with workflow automations, access customer data directly in your inbox, and unlock insights with team and customer metrics. Cisco Meraki, Y Combinator, and 4,000 other teams rely on Front to work productively and boost customer satisfaction. Learn more about Front App Turn your email into a help desk solution. Fast and easy like email, but with the tools you need to reduce agent response times. Learn more about Front App
Freshdesk

Freshdesk

by Freshworks

(1,234 reviews)
Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk A web-based customer service software loved by over 100000 businesses worldwide. Learn more about Freshdesk
Service Desk

Service Desk

by InvGate

(64 reviews)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about Service Desk Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Learn more about Service Desk
Atera

Atera

by Atera

(89 reviews)
Atera is a cloud-based IT management platform that provides all-in-one solution built for MSPs. Atera offers RMM, PSA & Helpdesk, and remote access in one powerful solution. Our intuitive ticketing and time tracking system, designed specifically for MSPs and IT service providers both for helpdesk and on site activities. Atera's disruptive pricing model allows MSPs to pay per technician with unlimited agents. We offer a free 30-day trial, so sign up now and get started right away! Learn more about Atera Remote Monitoring Management (RMM), Professional Service Automation (PSA) and remote control - customer happiness in one place. Learn more about Atera
Help Scout

Help Scout

by Help Scout

(133 reviews)
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout
Dixa

Dixa

by Dixa

(7 reviews)
Dixa is a help desk that offers a beautifully simple customer support experience on email, chat and phone - all from one interface designed for customer facing teams and companies. Get real-time performance stats for wall displays, advanced routing across all communication channels, unique conversation ID numbers, quick responses, automations, callback and much more. Take the tour on our website, try for free or schedule a demo to see how Dixa can enhance your agent and customer experience! Learn more about Dixa Dixa is a help desk that offers a beautifully simple customer support experience on email, chat and phone - all from your browser. Learn more about Dixa
Jira Service Desk

Jira Service Desk

by Atlassian

(186 reviews)
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk
Supportbench

Supportbench

by Supportbench Services

(11 reviews)
Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. Learn more about Supportbench Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. Learn more about Supportbench
Alloy Navigator

Alloy Navigator

by Alloy Software

(27 reviews)
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT Management solution. Learn more about Alloy Navigator Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Cayzu

Cayzu

by Cayzu

(31 reviews)
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu
ConnectWise PSA

ConnectWise PSA

by ConnectWise

(131 reviews)
Being in control of your business means understanding where the money goes. ConnectWise puts important financial data at your fingertips rather than under lock and key. From quote to invoice, we make getting paid easier with the fully automated invoicing capabilities in ConnectWise. Through automation, all service history is tracked and invoices are sent on time with a level of detail clients will appreciate. Learn more about ConnectWise PSA ConnectWise cuts down on careless errors by generating automated invoices. Reduce billing time down to mere minutes! Learn more about ConnectWise PSA
LiveAgent

LiveAgent

by QualityUnit

(600 reviews)
LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent
LiveHelpNow Suite

LiveHelpNow Suite

by LiveHelpNow

(65 reviews)
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Learn more about LiveHelpNow Suite Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow Suite
everything HelpDesk

everything HelpDesk

by GroupLink

(12 reviews)
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! Learn more about everything HelpDesk #1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting Learn more about everything HelpDesk
NinjaRMM

NinjaRMM

by NinjaRMM

(42 reviews)
NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your clients' or teams' machines and be alerted of potential problems and bottlenecks. Solve your IT problems before they come to you. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity. Learn more about NinjaRMM
Intelligent Service Management

Intelligent Service Management

by ServiceAide

(22 reviews)
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management
Wrike

Wrike

by Wrike

(1,218 reviews)
Wrike is online work management software that helps your team streamline incoming bug requests with built-in forms, automatically assign correct teams and track progress on timelines or kanban boards. With Wrike, you'll be able to create and delegate tasks, track deadlines, visualize your plans on the Gantt chart, and share reports. Wrike also offers advanced features like Custom Workflows, advanced security, restricted data access, and more. The perfect fit for teams of 20+. Learn more about Wrike Streamline incoming requests, track work progress, and manage IT projects with Wrike. Perfect fit for teams of 20+. Learn more about Wrike
Issuetrak

Issuetrak

by Issuetrak

(155 reviews)
At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Learn more about Issuetrak Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. Learn more about Issuetrak
Vision Helpdesk

Vision Helpdesk

by Vision Helpdesk

(27 reviews)
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk
VCC Live

VCC Live

by VCC Live

(22 reviews)
VCC Live is a cloud-based help desk software, meant to all types of business that aim to offer prompt support to their customers through phone, email, chat and social media. Its advanced features (IVR, real-time statistics, high security, predictive dialer, among others) allow your contact center team to perform a wide variety of actions using one single software. Learn more about VCC Live Cloud based help desk software with management and operator features incorporated as well as data security and analytical reports. Learn more about VCC Live
Teamwork Desk

Teamwork Desk

by Teamwork.com

(88 reviews)
Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time its solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love. Learn more about Teamwork Desk Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. Learn more about Teamwork Desk
OTRS

OTRS

by OTRS

(50 reviews)
OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today. Learn more about OTRS Fully-managed service management suite that aids help desks in delivering fast, efficient service. Learn more about OTRS
SeamlessDesk

SeamlessDesk

by Seamless Desk

(14 reviews)
SeamlessDesk is an affordable cloud based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it. Learn more about SeamlessDesk Online cloud based help desk ticketing system designed with giving you everything you need at one low price. Learn more about SeamlessDesk
IncidentMonitor

IncidentMonitor

by Monitor 24-7

(6 reviews)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor
Kaseya VSA

Kaseya VSA

by Kaseya

(102 reviews)
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates all your key management capabilities into a single platform. VSA makes your IT staff more productive, services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Help Desk, Patch Management, AV/AM, Process Automation, and more. Learn more about Kaseya VSA Easy to use help desk software that can handle ITIL aligned service management. Learn more about Kaseya VSA and start your free trial. Learn more about Kaseya VSA
TeamHeadquarters

TeamHeadquarters

by Entry Software

(9 reviews)
TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, problem & incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand or On-site. Learn more about TeamHeadquarters TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking. Learn more about TeamHeadquarters
elevio

elevio

by elevio

(11 reviews)
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
HelpOnClick Live Chat

HelpOnClick Live Chat

by HelpOnClick

(3 reviews)
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat
Kaseya BMS

Kaseya BMS

by Kaseya

(13 reviews)
Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial! Learn more about Kaseya BMS Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets & more time making clients happy Learn more about Kaseya BMS
LiveChat

LiveChat

by LiveChat Software

(532 reviews)
Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 25,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat Premium Live Chat and Help Desk Software used by 25,000 businesses. Try LiveChat and turn your team into customer service rockstars! Learn more about LiveChat
SupaDESK

SupaDESK

by SupaTools

(12 reviews)
SupaDESK is a fully integrated ITSM solution based on ITIL principles. It offers full Service Desk functionality including Incident, Request, Problem, Service and SLA Management. There is built-in Active Directory integration, Service Catalog and Self-Service interface. A mobile app is also available for remote ticket management. Can be integrated with SupaCMDB module to provide full asset management solution. Learn more about SupaDESK Service Desk software based on ITIL principles with integrated CMDB. SaaS or on-premise deployment - low cost! Learn more about SupaDESK
QuestDesk Solutions

QuestDesk Solutions

by QuestDesk Solutions

(11 reviews)
Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. Learn more about QuestDesk Solutions An enterprise-level service management solution designed for organizations of all sizes. Learn more about QuestDesk Solutions
Nextiva

Nextiva

by Nextiva

(157 reviews)
Nextiva Chat allows you to increase revenue, deliver faster service, and boost efficiency. Interact with your customers and prospects proactively with Proactive Chat. You can easily talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva Nextiva Chat allows you to increase revenue, deliver faster service, & boost efficiency. Easily interact with customers and prospects. Learn more about Nextiva
Web Tracks

Web Tracks

by Gritware

(3 reviews)
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. Learn more about Web Tracks Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. Learn more about Web Tracks
NetHelpDesk

NetHelpDesk

by Net Help Desk

(14 reviews)
NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. Learn more about NetHelpDesk NetHelpDesk is a UK based company, which provides help desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk
ConnectWise Control

ConnectWise Control

by ConnectWise

(992 reviews)
ConnectWise Control (formerly ScreenConnect) has supported 1:1 screen sharing through our remote support and remote access tools for years. With remote meeting, we have expanded the use model to provide a feature-rich remote meeting tool that allows for an unlimited number of attendees. Online meetings allow users to collaborate, hold training sessions, provide project updates, talk customers into buying their stuff, or anything in between. Learn more about ConnectWise Control Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control. Learn more about ConnectWise Control
Tracker

Tracker

by PhaseWare

(64 reviews)
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. Learn more about Tracker Powerful, affordable and fully configurable help desk software solution. Learn more about Tracker
KronoDesk

KronoDesk

by Inflectra

(3 reviews)
Customer support software you & your customers will love! With KronoDesk you can focus on helping your customers, not configuring the tools to help and support them. KronoDesk is beautiful on the outside and powerful on the inside. With KronoDesk your customers will love you! They can get support fast and get back to what matters: enjoying your product. Kronodesk helps them help themselves while it's powerful ticketing system gets customers in touch with you from anywhere. Learn more about KronoDesk An integrated customer support system that includes help desk ticketing and customer support forums in a single user interface. Learn more about KronoDesk
Vizor HelpDesk & IT Assets
Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. Learn more about Vizor HelpDesk & IT Assets Comprehensive helpdesk issue tracking for IT end user and customer support. Learn more about Vizor HelpDesk & IT Assets
DiamanteDesk

DiamanteDesk

by Eltrino

(1 review)
DiamanteDesk- an independent support ticket system designed to listen to your customers and quickly react to satisfy their needs. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system. In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests. Learn more about DiamanteDesk Easy-to-use help-desk open source support ticketing system and customer service solution. Learn more about DiamanteDesk
NICE inContact Telephony Software

NICE inContact Telephony Software

by NICE inContact

(97 reviews)
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Learn more about NICE inContact Telephony Software Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Learn more about NICE inContact Telephony Software
Alcea HelpDesk

Alcea HelpDesk

by Alcea Tracking Solutions

(3 reviews)
Alcea HelpDesk is part of a complete tracking system that will give companies a competitive advantage. It isn't just a Help Desk tool, it is an all in one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being handled. Using Alcea's powerful workflow rules to flag incidents that fall below performance standards, Alcea HelpDesk ensures that emergency notifications cause the item to be escalated. Learn more about Alcea HelpDesk Alcea HelpDesk is a complete tracking system that includes Issue Tracking, Knowledge Base, Contract & Opportunity Tracking Learn more about Alcea HelpDesk
Virtual Workforce

Virtual Workforce

by Actionable Science

(3 reviews)
Virtual agents that use advanced NLP and machine intelligence to enable customers to have natural dialogue over messaging. Learn more about Virtual Workforce Virtual agents that use advanced NLP and machine intelligence to enable customers to have natural dialogue over messaging. Learn more about Virtual Workforce
Dude Solutions Help Desk

Dude Solutions Help Desk

by Dude Solutions

(1 review)
Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution. Learn more about Dude Solutions Help Desk With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work. Learn more about Dude Solutions Help Desk
AlertFind

AlertFind

by Aurea

(0 reviews)
When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. Learn more about AlertFind The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. Learn more about AlertFind
Bitrix24

Bitrix24

by Bitrix

(243 reviews)
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24 Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise. Learn more about Bitrix24
Splashtop On-Demand Support

Splashtop On-Demand Support

by Splashtop

(0 reviews)
Splashtop On-Demand Support (SOS) with Mobile is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros. Connect to your users Windows, Mac, and now iOS and Android devices with a simple session code Learn more about Splashtop On-Demand Support Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros Learn more about Splashtop On-Demand Support
Agile CRM

Agile CRM

by Agile CRM

(291 reviews)
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Paldesk

Paldesk

by Paldesk

(6 reviews)
Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. Learn more about Paldesk Paldesk is live chat software that helps businesses and teams track customer conversations from a single interface. Learn more about Paldesk
Smart Link

Smart Link

by Unymira USU

(0 reviews)
Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone. Learn more about Smart Link Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues Learn more about Smart Link
SutiDesk

SutiDesk

by SutiSoft

(3 reviews)
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.
Zendesk

Zendesk

by Zendesk

(1,711 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
QuickBase

QuickBase

by QuickBase

(176 reviews)
Your help desk didn't come out of the box, so why would you rely on pre-packaged software to run it? QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app. Find out why more than half of the Fortune 100 trust QuickBase to help manage their processes exactly. QuickBase is the most flexible and user-friendly solution for building a robust, scalable Help Desk tracking app.
Kayako

Kayako

by Kayako

(143 reviews)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
osTicket

osTicket

by Enhancesoft

(29 reviews)
An open source customer support system that organizes, manages and archives incoming support requests. An open source customer support system that organizes, manages and archives incoming support requests.
LogMeIn Rescue

LogMeIn Rescue

by LogMeIn

(74 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
TOPdesk

TOPdesk

by TOPdesk

(17 reviews)
TOPdesk is one of the fastest-growing service management providers worldwide, with offices in 10+ countries. We have over 4500 customers worldwide, supported by 600 specialists, from developers to consultant and support. Our goal? Guide you towards service excellence: making your Service Management smarter, easier and more fun. ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
Gorgias

Gorgias

by Gorgias

(12 reviews)
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. Get a demo today to see how it works. Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores.
NABD

NABD

by NABD

(37 reviews)
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses. Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
Requestor

Requestor

by Requestor Technologies

(7 reviews)
Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk in corporate environments of any size. It provides an efficient centre for any requests coming from customers or employees from any source and can be set up in the cloud or on an on-site server. Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk.
ServicePRO

ServicePRO

by Help Desk Technology International

(1 review)
ServicePRO is a comprehensive, easy-to-setup Service desk platform that enables industry best practice right out of the box. ServicePRO is 100% web based, and can be installed on your own premises, or hosted on our cloud. Developed over 20 years, the ServicePRO platform is a robust set of tools that focus on business service delivery, collaboration, security, and productivity. From "Day One", our mission has been to create a workbench that empowers you to Get The Job Done! Web-based service desk software that includes workflow management, data analysis, document management, and asset management features.
LiveZilla

LiveZilla

by LiveZilla

(9 reviews)
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system. Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
RepairShopr

RepairShopr

by RepairShopr

(83 reviews)
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.
HappyFox

HappyFox

by HappyFox

(63 reviews)
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
iSupport

iSupport

by iSupport Software

(31 reviews)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.
Helpshift

Helpshift

by Helpshift

(28 reviews)
Through Helpshifts streamlined support system, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Viacom, Virgin Media, Microsoft, Western Union and Flipboard and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 600 million active consumers monthly. To learn more, visit https://www.helpshift.com Helpshift is the industry leading customer service automation platform.
ClickDesk

ClickDesk

by ClickDesk

(17 reviews)
Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.
CustomerFirst

CustomerFirst

by RTI Software

(0 reviews)
Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
Dell KACE

Dell KACE

by Dell

(26 reviews)
Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems. Comprehensive and easy-to-use appliance-based help desk software solution.
Deskero

Deskero

by Deskero

(82 reviews)
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands. Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
ISL Light

ISL Light

by ISL Online

(7 reviews)
ISL Light is a web based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high speed screen sharing, cloud based or on-premises license. ISL Light is a part of an all-in-one ISL Online software package, which in one license includes remote support, remote access, live chat and web conferencing software. Web based solution that lets you connect to any computer or mobile device. Cross-platform, secure, high speed screen sharing.
Helpy

Helpy

by Helpy

(1 review)
A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities. A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.
assyst

assyst

by Axios Systems

(2 reviews)
Axios Systems is the world's leading provider of best practice IT Service Management (ITSM) solutions. Our assyst ITSM software, fully aligned to all ITIL processes, continually delivers business value to organizations worldwide. Our Service Catalogue product quickly and efficiently helps organizations manage their service hierarchy, with little resource required and gives end-to-end lifecycle management of services. The world's most advanced best practice based IT service management software solution.
HESK

HESK

by Klemen Stirn

(1 review)
Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud. Help desk software that enables client partners to resolve clients queries. The software can be deployed on-premise or in the cloud.
Oracle Right Now

Oracle Right Now

by Oracle

(13 reviews)
Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
nanoRep

nanoRep

by nanoRep

(5 reviews)
In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey. In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey. nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device
Cingo

Cingo

by Cingo

(0 reviews)
Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers. Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.
Deskpro

Deskpro

by Deskpro

(18 reviews)
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
TeamDynamix

TeamDynamix

by TeamDynamix

(5 reviews)
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, and State & Local Government. Project, portfolio and service management solutions in a single work management platform.
Kustomer

Kustomer

by Kustomer

(6 reviews)
Kustomer is the first platform for Customer Experience, Service, and Support that focuses on customers, not tickets, enabling companies to know everything about every customer. Used by Slice, Glossier, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems, enabling informed service actions. Kustomer was founded in 2015 with headquarters in New York City. Kustomer is the platform for Customer Experience, Service, and Support that enables companies to know everything about every customer.
Interakt

Interakt

by Fizzy Software

(4 reviews)
Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb. Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.
OneDesk

OneDesk

by OneDesk

(2 reviews)
On-demand software made to facilitate services delivery and product development collaboration. The core applications include Social Media Monitoring, Customer Service and Help Desk, Customer Feedback Management, Requirements Management and Project Portfolio Management with a Social Collaboration layer and powerful Automation applications. With OneDesk, you will build the right product or service faster and more efficiently. Register for a Free Demo today! On-demand software to facilitate service delivery and product development collaboration. Includes Customer Feedback Management and more
Brand Embassy

Brand Embassy

by Brand Embassy

(1 review)
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service top rated by customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. See more at www.brandembassy.com. Brand Embassy is a customer service software designed to deliver human connections at scale.
SigmaPro

SigmaPro

by OnyakTech

(0 reviews)
Optional DotNetNuke module for Help Desks, CRM, Software Releases, Knowledge Base, Project Management, Issue Tracking, Time Tracking, Task Manager and more! DotNetNuke modules for help desks, CRM, software releases, knowledge base, project management, issue tracking, and more.
SupportBee

SupportBee

by SupportBee

(8 reviews)
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
HelpSpot

HelpSpot

by UserScape Software

(6 reviews)
HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget. The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.
SupportPortal

SupportPortal

by Escon Information Consulting

(0 reviews)
Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.
Cloud Contact Center

Cloud Contact Center

by Call Handling Services

(0 reviews)
Contact center solution with callback request functionality and easy queuing. Contact center solution with callback request functionality and easy queuing.
Mojo Helpdesk

Mojo Helpdesk

by Metadot

(65 reviews)
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan! Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.
Sugester

Sugester

by Sugester

(2 reviews)
Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities. Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever. Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business.
SupportDesk

SupportDesk

by House-on-the-Hill Software

(0 reviews)
SupportDesk is the powerful, flexible and cost-friendly service desk software tool enabling the provision of excellent service management and customer support, across multiple business areas. Features include: Network and discovery tool + Software Licence Manager, Self-service web Customer portal, Email Integration, Intuitive report designer with 100+ pre-configured reports, KPI Monitor, drag n drop dashboard designer, Mobile app, KnowledgeBase, SLA Management, CRM, and more! SaaS / on-site service desk software for call logging, tracking, reporting. Solutions for multiple business areas and customer support.
Talkus

Talkus

by Talkus

(6 reviews)
All Your Customer Support. In Slack! Make every customer feel loved Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. All Your Customer Support. In Slack!
Reamaze

Reamaze

by Reamaze

(5 reviews)
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Trouble Ticket System

Trouble Ticket System

by Fast Track Sites

(0 reviews)
Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality. Track current and former tickets, and assign them to problem categories. This system comes with dashboard functionality.
DualDesk

DualDesk

by Advantig

(0 reviews)
PC remote support software designed for MS for on-demand technical support through firewalls. PC remote support software designed for MS for on-demand technical support through firewalls.
Ticksy

Ticksy

by Ticksy

(2 reviews)
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
SmarterTrack

SmarterTrack

by SmarterTools

(2 reviews)
SmarterTrack is the only help desk software you'll ever need, allowing you to better utilize employees while lowering the total cost of overall customer support! Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community. Manage communications at distributed locations around the world from a Web browser using a desktop, tablet or mobile device. Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues.
Mi4biz

Mi4biz

by Formalistech

(0 reviews)
Integrated, end to end Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Suzuki, Dyson, Pierre Cardin, Danone, Weber, ZTE, Huawei and many more... Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.
Vivantio Pro

Vivantio Pro

by Vivantio

(71 reviews)
Vivantio Pro is the most flexible, reliable, trusted help desk software on the market. The product's built-in automation and organization saves you time and money and frees up your support team to focus on crucial tasks like business planning and management. Leverage key ITIL processes like incident, problem, change and service management and advanced features like asset management, AD/LDAP sync, SSO, knowledge base, self-service and SLAs to build your ideal service environment. Vivantio Pro is the most flexible, reliable, trusted IT help desk software on the market.
SherpaDesk

SherpaDesk

by SherpaDesk

(52 reviews)
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses. Finally a customer support solution that focuses on what really matters - Time
UseResponse

UseResponse

by UseResponse

(26 reviews)
All-in-one support suite to get customer feedback and provide support for only $15/month. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily. All-in-one support suite to get customer feedback and provide support for only $15/month. Self-Hosted and Cloud plans.
Faveo Helpdesk

Faveo Helpdesk

by Ladybird Web Solution

(3 reviews)
An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.
BOSS Solutions

BOSS Solutions

by BOSS Solutions

(56 reviews)
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,
FocalScope

FocalScope

by FocalScope

(21 reviews)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
Jitbit HelpDesk

Jitbit HelpDesk

by Jitbit

(18 reviews)
Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email.
ServiceTonic

ServiceTonic

by ServiceTonic

(1 review)
ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers. From sma Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
Rhino Support

Rhino Support

by Rhino Support

(0 reviews)
Brandable web-based help desk application that works with your existing email and supports unlimited number of agents. Brandable web-based help desk application that works with your existing email and supports unlimited number of agents.
The Service Program

The Service Program

by Westrom Software

(29 reviews)
The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple. QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.
Deskun

Deskun

by Deskun

(3 reviews)
Deskun is a multichannel helpdesk system inside Gmail. With Deskun you can manage customer requests from e-mail, live chat, Facebook, WhatsApp, Twitter, Skype, Viber and Telegram directly from Gmail interface, and set tasks to your employees. Multichannel helpdesk system for customer support and task management inside Gmail or G Suite.
Enterprise Service Desk

Enterprise Service Desk

by Meritide

(1 review)
An ITIL-based help desk platform enabling organizations to efficiently manage incidents, requests, issues, and tickets. Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions. A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
NTR Cloud

NTR Cloud

by NTRglobal

(0 reviews)
NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution. NTR Cloud - Secure, fast and easy-to-use Remote Control, Access and Support solution.
Tender Support

Tender Support

by ENTP

(0 reviews)
Organizes your customer care so you can focus on delivering the best service possible. Organizes your customer care so you can focus on delivering the best service possible.
C2 ATOM

C2 ATOM

by C2 Enterprise

(11 reviews)
C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing. Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing.
eStreamDesk

eStreamDesk

by eStream

(1 review)
eStreamDesk is a slick, easy-to-use cloud-based help desk and ticketing system that helps you achieve one simple task superbly: Create a truly awesome customer service experience. eStreamDesk instantly transforms your out-of-control email inbox into a well-oiled customer support machine. Here's how: Every incoming email is automatically converted into a support ticket. You define exactly how each and every email is prioritized, monitored and answered. Kick Second-Rate Customer Service to the Curb --- Premium Help Desk Software At a Fraction Of The Cost
NetKeeper

NetKeeper

by Multima

(0 reviews)
Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.
ConnectWise Control

ConnectWise Control

by ConnectWise

(992 reviews)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.
Helprace

Helprace

by Helprace

(5 reviews)
Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting
FuseDesk

FuseDesk

by FuseDesk

(4 reviews)
FuseDesk is THE Integrated Help Desk Add-On for Infusionsoft with deep Infusionsoft integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, demo app! Infusionsoft is THE Integrated Help-Desk Add-On for Infusionsoft built for Infusionsoft users from the start. Get a Free Demo App Today
ConnectWise Manage

ConnectWise Manage

by ConnectWise

(131 reviews)
Made for companies that sell, service, and support technology, ConnectWise is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. ConnectWise helps you organise your business around one centralized system, so your organisation can easily connect and communicate.
Trakdesk

Trakdesk

by Trakdesk

(10 reviews)
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more. SAAS customer support and helpdesk software, hosted in the cloud and readily available.
iHelpdesk

iHelpdesk

by iDeskCentric

(3 reviews)
Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.
ZupportDesk

ZupportDesk

by ZupportDesk

(3 reviews)
ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support. A cloud-based help desk solution on a journey to empower business to provide a fantastic customer support experience.
Integria IMS

Integria IMS

by Artica Soluciones Tecnologicas

(2 reviews)
Complete ITSSM suite; a help desk software which is simple, powerful and easy to use. Complete ITSSM suite; a help desk software which is simple, powerful and easy to use.
HelpMaster

HelpMaster

by PRD Software

(1 review)
HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market. Web enabled Windows based help desk software with advanced workflow design and email integration.
HelpDesk

HelpDesk

by Ignatiuz Software

(1 review)
HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016 HelpDesk is an office 365 add-in where employees can create and track support tickets, it works efficiently with SharePoint 2013 & 2016
WonderDesk

WonderDesk

by Web Wonderland

(0 reviews)
Web-based help desk solution that allows you to utilize remote technicians. Web-based help desk solution that allows you to utilize remote technicians.
SerioPlus

SerioPlus

by Serio

(0 reviews)
Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package. Gives your staff access to everything they need to manage your IT Helpdesk - in one easy to deploy package.
HelpdeskEddy

HelpdeskEddy

by Eddy Soft

(2 reviews)
An efficient web-based system of customer service with live chat and mobile integration included in all versions. An efficient web-based system of customer service with live chat and mobile integration included in all versions.
Close Support

Close Support

by Close Fit Software

(0 reviews)
Close Support help desk software is a multi-user service desk application, simple to install and easy to use. The software will enable your service team to work effectively and efficiently, solving problems and providing top class customer service. The design allows support and service teams to work effectively together by sharing asset and support information. Low prices, a simple licence model and great functionality make Close Support the most cost-effective help desk software on the market. Multi-user help desk software application that is affordable, simple to install and easy to use.
Sitehelpdesk

Sitehelpdesk

by Sitehelpdesk.com

(0 reviews)
Web based help desk software solutions for IT SM, Account Management or general help desks. Web based help desk software solutions for IT SM, Account Management or general help desks.
AzureDesk

AzureDesk

by AzureDesk

(38 reviews)
AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
SMART SERVICE DESK ITSM

SMART SERVICE DESK ITSM

by SMART Service Desk

(30 reviews)
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
Domotz PRO

Domotz PRO

by Domotz

(11 reviews)
As the premier award-winning remote network monitoring and management solution, Domotz Pro lets you monitor and manage any IP-enabled device, regardless of brand. With Domotz, service providers can detect and prevent issues proactively, increase productivity, work more efficiently, and deliver an unparalleled customer experience. Make remote monitoring and management an integral part of your service strategy to save time and money, boost profits, and deliver superior customer service. Domotz Pro is the brilliant remote monitoring and management solution for IT service providers and installation professionals.
HelpDesk Pro

HelpDesk Pro

by Simply Amazing Software

(1 review)
100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators. 100% web-based, and designed from the ground up to be simple and intuitive for end-users and operators.
Revelation helpdesk

Revelation helpdesk

by YellowFish Software

(0 reviews)
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. 100% web-based help desk application that will improve your business management & your customer relations.
H2Desk

H2Desk

by Innovative Cyber Solutions

(0 reviews)
H2Desk provides a flexible platform for delivery of customer support. At the heart is a robust ticketing engine that's user friendly and simplifies customer communications. Features include ticket management, live chat, task management, SLA tracking, and email integration. Client side widgets allows you to easily add knowledge base articles, tutorials, and more. Start a no obligation 30 day free trial and create a help desk in minutes. Full featured, user-friendly, and intuitive support system at a fraction of the cost of comparable systems. Easy to setup in minutes.
Adjutas

Adjutas

by Adjutas Cloud Technology

(0 reviews)
Service Desk and Asset Management solution designed for ticket creation & monitoring. Service Desk and Asset Management solution designed for ticket creation & monitoring.
SimpleFeedback

SimpleFeedback

by Magiwow

(0 reviews)
Cloud customer engagement and feedback collection application for small businesses. Cloud customer engagement and feedback collection application for small businesses.
Spiceworks IT Help Desk

Spiceworks IT Help Desk

by Spiceworks

(350 reviews)
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
UVdesk

UVdesk

by Webkul

(10 reviews)
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers. Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
devContact

devContact

by devContact

(4 reviews)
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience
Focus Desk

Focus Desk

by Focus Telecom

(1 review)
Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues get automatically registered and then resolved in a timely and streamlined way, making customer care faster and more efficient. Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service
Web Suite Pro

Web Suite Pro

by Web Suite Pro

(1 review)
Manage Contacts, Invoices, Help Desk, Inventory and more! Ready to work efficiently in the cloud? If so, Web Suite Pro is the most cost effective, cloud-based, suite of apps that provides a secure, affordable, and easy business solution with virtually no add-ons required. Track both staff and client project times, expenses, taxes, and tasks efficiently. You will never have to worry about lost invoices, overpaying for supplies, or missing payments ever again. Manage Contacts, Invoices, Help Desk, Inventory and more!
NetSupport ServiceDesk

NetSupport ServiceDesk

by NetSupport

(0 reviews)
Fully functioning web-based and ITIL compliant Incident and Problem Management tool that allows you to track, organize, manage, and answer the toughest desktop support challenges. Available as a standalone solution or an ideal complimentary solution with our IT Asset Management Suite, NetSupport DNA. Free trial available. Easy to use, fully web-based solution providing detailed recording and tracking of user help requests.
ZazaChat

ZazaChat

by ZaZa Network

(0 reviews)
Complete help desk solution which allows a company of any size to provide efficient support to its customers. Complete help desk solution which allows a company of any size to provide efficient support to its customers.
Polar HelpDesk

Polar HelpDesk

by Polar

(1 review)
Web based help desk software designed for small businesses that wish to effectively organize technical support online. Web based help desk software designed for small businesses that wish to effectively organize technical support online.
Octopus

Octopus

by Octopus-ITSM.com

(1 review)
Built from the ground up on ITIL best practices and pre-configured for immediate usage, Octopus is a very user-friendly, accessible and constantly evolving application, ideal for small / mid-sized IT depts. Features include incident, service request, problem, change and event management, SLA and automated escalation, CMDB and automated inventory, web portal with custom forms, email notifications for all important events and advanced reporting. Octopus is supported by a unique service package. Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
HelpDeskAdvanced

HelpDeskAdvanced

by PAT

(1 review)
Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
Zeus

Zeus

by Obor Digital

(0 reviews)
Web-based service desk and equipment management solution with enterprise asset management. Web-based service desk and equipment management solution with enterprise asset management.
Help Sumo

Help Sumo

by Help Sumo

(11 reviews)
Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions. A complete online help desk solution for providing professional support to your products or services
Chataroo

Chataroo

by Chataroo

(2 reviews)
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support. Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.
Helpdesk Office

Helpdesk Office

by Beosoft

(1 review)
My name is Milos Stevanovic and I am the founder of Helpdesk Office, a cost-effective software for small businesses. Small businesses are the bloodstream of the U.S. economy. In 2016 they generated 1.1 million net new jobs. Yet, small businesses face many obstacles that prevent their growth, such as lack of know-how, data security, and financial capital. I developed Helpdesk Office with a small business in mind, so Helpdesk Office is easy to use, secure, and affordable. Cost-effective software for small businesses to make customer service easy, improve user experience, and increase productivity.
ExDesk

ExDesk

by ExDesk.com

(0 reviews)
Help desk software solution for the IT support and service provider communities. Help desk software solution for the IT support and service provider communities.
BugAware

BugAware

by Jackal Software

(0 reviews)
Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally. Web based help desk and bug tracking software that is available as an ASP hosted solution or installed locally.
Richmond ServiceDesk

Richmond ServiceDesk

by Richmond Systems

(0 reviews)
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal. Web-based service desk with customer service portal designed for internal ITSM and external customer support.
CRMdesk

CRMdesk

by ForeSoft

(0 reviews)
CRMdesk is a very efficient online help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. Web-based help desk, customer service and online support software.
Groove

Groove

by Groove Networks

(43 reviews)
A simple but powerful, all-in-one Help Desk for Small Businesses that provides you with everything you need to provide awesome, personal support: Ticketing, Knowledge Base, Live Chat, Self Service. 30+ integrations with your favorite apps like Slack, Twitter, Facebook and Zapier. Beautifully Simple Help Desk Software for Small Businesses.
Gemini

Gemini

by CounterSoft

(9 reviews)
A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers. On Premise & On Demand Enterprise Helpdesk Ticketing & Issue Tracking software. AD/ADFS integration and built for Azure.
Think Help Desk

Think Help Desk

by Think Tank Software

(8 reviews)
Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!
Clohc

Clohc

by Clohc

(1 review)
Web-based help desk solution offering live chat, reports, statistics, and more. Web-based help desk solution offering live chat, reports, statistics, and more.
Help Desk for SharePoint

Help Desk for SharePoint

by Crow Canyon Systems

(0 reviews)
Crow Canyon's IT Help Desk for Office 365 and SharePoint is a comprehensive but easy to use help desk that increases options for ticket submission, including our portal, email, mobile platforms, and the web, turns those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft SharePoint and Office 365
NetResults Tracker

NetResults Tracker

by NetResults

(0 reviews)
Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. Web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
Rapid Incident Reporting

Rapid Incident Reporting

by Rapid Global

(0 reviews)
Rapid Incident Reporting is an online fully hosted system for the management & reporting of workplace incidents. From investigations to corrective actions & reporting of statistics, Rapid Incident Reporting ensures the lifecycle of the incident is managed. Simple user-interface, automatic email updates, investigative reports feature & outstanding PDF report-builder. Report all incidents including workplace, OHS, environmental, Quality & much more. Includes auto notifications to stakeholders Online incident reporting software with corrective actions and graphical reports for all incident types including quality, OHS & more