Sistemas de Call Center

Sistema de call center: os produtos dessa categoria automatizam e padronizam o recebimento e a resposta a chamadas telefônicas de clientes. Permitem um melhor monitoramento da experiência do cliente, da avaliação do desempenho do funcionário e do gerenciamento do fluxo de trabalho. Independentemente de serem projetados para locais virtuais ou físicos, os produtos dessa categoria gerenciam e catalogam o processo de chamadas de clientes e geralmente permitem que os clientes acompanhem o progresso de suas solicitações pela Internet. O sistema de call center está relacionado ao sistema de atendimento ao cliente e ao sistema de help desk.

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A plataforma Genesys PureCloud é a solução para uma central de contato na nuvem completa de última geração que ajuda a gerenciar e entender as interações omnicanal em uma jornada perfeita para o cliente. Dê aos seus funcionários uma única ferramenta para lidar com todas as comunicações, como voz, bate-papo, e-mail, mensagem de texto e mais. A interface intuitiva facilita o uso, seja você um agente, um supervisor ou um administrador de TI. Os lançamentos de recursos semanais garantem que você supere as expectativas dos clientes hoje e no futuro. Saiba mais sobre o Genesys PureCloud O PureCloud simplifica as relações com os clientes. O PureCloud conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o relacionamento com o cliente. Saiba mais sobre o Genesys PureCloud
O Adversus é um discador baseado na Internet e uma solução prática de CRM para empresas de telemarketing, captação de recursos e agendamento de compromissos. Campanhas inteligentes otimizam o call center de maneira eficiente, automatizando contatos e fluxos de chamadas, garantindo que as conversas que oferecem grande oportunidade sejam as únicas disponíveis. O módulo Journey permite automatizar e integrar qualquer coisa que se possa imaginar. Ele permite acompanhar os eventos e responder oportunamente. Saiba mais sobre o Adversus Dialer Feito para call centers de saída. Ele ajuda os call centers a aumentar os KPIs, tomar melhores decisões com base em insights e gerenciar contatos de maneira mais inteligente. Saiba mais sobre o Adversus Dialer
O Aircall é a solução de call center preferida das marcas modernas. Ao integrar-se perfeitamente com as ferramentas mais populares de CRM e helpdesk, ele ajuda as equipes de vendas e suporte a se comunicar de forma clara e eficiente. Os administradores podem adicionar instantaneamente números de mais de 100 países, dimensionar suas equipes de acordo com a sazonalidade e obter informações detalhadas por meio de análises em tempo real. Acessível por área de trabalho e aplicativo móvel. Inicie uma avaliação gratuita sem risco para ver o Aircall em ação. Saiba mais sobre o Aircall O Aircall permite que os administradores ajustem as equipes instantaneamente de acordo com a sazonalidade, adicionem números em mais de 100 países e se integrem a ferramentas de CRM populares. Saiba mais sobre o Aircall
O CloudTalk é um sistema telefônico pronto para uso em um minuto. Ele já trabalha com mais de 1.000 clientes, entre eles DHL, Electronic Star, Yves Rocher, Karcher e muitos outros. Simplifique a vida de suas equipes de vendas e suporte ao cliente com mais de 40 recursos avançados de chamadas. Melhore a comunicação com os clientes em potencial graças à integração com seus sistemas existentes de helpdesk, CRM e comércio eletrônico, como Helpscout, Pipedrive ou Shopify. Comece com uma avaliação GRATUITA de 14 dias. Saiba mais sobre o CloudTalk O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido! Obtenha sua avaliação GRATUITA hoje! Saiba mais sobre o CloudTalk
O Zoho Desk pode ajudar as empresas a gerenciar a comunicação com o cliente por telefone, e-mail, bate-papo ao vivo, SMS, mídias sociais e mais. Ele também ajuda a atribuir chamadas a agentes com base no departamento ou equipe, encaminhar automaticamente as chamadas para os agentes com os quais o cliente está familiarizado, além de manter a consistência do serviço para criar relacionamentos significativos com os clientes. Conecte o número do atendimento ao cliente ao Zoho Desk e faça/receba chamadas no aplicativo. Saiba mais sobre o Zoho Desk O Zoho Desk pode ajudar as empresas a gerenciar a comunicação com o cliente por telefone, e-mail, bate-papo ao vivo, SMS, mídias sociais e mais. Saiba mais sobre o Zoho Desk
O AVOXI Genius é um software de call center baseado na nuvem eficaz, acessível e fácil de usar. Gerencie a comunicação comercial em uma central de contato intuitiva e baseada na Internet. O AVOXI Genius é uma plataforma que integra solução de central de contato a serviço de voz, com números de telefone virtuais disponíveis para ativação instantânea em mais de 160 países. Com planos que variam de US$ 4,99 a US$ 24,99 por usuário, o AVOXI Genius é uma das soluções mais baratas do mundo! Faça um teste por 30 dias sem risco. Saiba mais sobre o AVOXI Genius O AVOXI Genius é um call center baseado na nuvem eficaz, acessível e fácil de usar. Veja como a ferramenta é simples em um período de teste de 30 dias sem risco! Saiba mais sobre o AVOXI Genius
O LiveAgent é um software de atendimento ao cliente com suporte de central de atendimento que se adapta a todos os tipos de empresas, não importando quão pequenas ou grandes elas sejam. Ser a 3ª maior fabricante de smartphones de 2015 traz muita responsabilidade, é por isso que a Huawei decidiu confiar no LiveAgent como solução de suporte ao cliente. O LiveAgent inclui mais de 170 recursos de Help desk, incluindo bate-papo ao vivo, voz e mídias sociais. Saiba mais sobre o LiveAgent O LiveAgent ajuda as empresas a prosperar no atendimento ao cliente. Crie uma comunidade de clientes, aumente a satisfação do cliente e tenha sucesso! Saiba mais sobre o LiveAgent
Solução omnicanal para central de contato de entrada, saída e mista baseada no Asterisk. Envolva seus clientes com a tecnologia exclusiva da Motion: multicanal, em tempo real, poderosa e eficaz. Proporcione a melhor experiência de jornada do cliente usando canais de voz, bate-papo na internet, e-mail, SMS e fax. Aproveite as vantagens do gerenciador de contatos, do discador preditivo e do designer Cally Square IVR. Saiba mais sobre o XCALLY Pacote de atendimento ao cliente integrado ao Asterisk Open Source PBX. Solução multicanal para central de contato de entrada, saída e mista. Saiba mais sobre o XCALLY

da CommBox

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O CommBox é uma plataforma de mensagens e suporte ao cliente tudo-em-um. O CommBox foi projetado para criar um diálogo eficaz entre você e os clientes. Como uma plataforma completamente aberta, personalizada e segura, o CommBox permite que você conduza uma comunicação omnicanal perfeita entre as equipes de marketing, vendas, TI e suporte ao cliente e os clientes a qualquer hora, em qualquer lugar, onde for mais conveniente, por meio de bots, e-mail, bate-papo, vídeo, voz, SMS, redes sociais e outros canais digitais. Saiba mais sobre o CommBox.io Plataforma de mensagens e suporte ao cliente tudo-em-um. O CommBox foi projetado para criar um diálogo eficaz entre você e os clientes. Saiba mais sobre o CommBox.io
O VCC Live é um software de central de contato em nuvem, que oferece serviços de telecomunicações para todos os tipos de empresas que desejam oferecer suporte imediato aos seus clientes. Seus recursos avançados (IVR, estatística em tempo real, alta segurança, discagem preditiva, entre outros) permitem que a equipe da central de contato execute uma ampla variedade de ações usando um único software. Com a solução omnicanal do VCC Live, você pode usar e alternar entre vários canais de comunicação, como voz, e-mail, bate-papo e SMS. Saiba mais sobre o VCC Live Software de central de contato em nuvem com recursos de gerenciamento e operação incorporados, além de relatórios de análise e segurança de dados. Saiba mais sobre o VCC Live
O Bitrix24 é um software de call center gratuito diferente de qualquer outro. Se você escolher a versão para nuvem, poderá começar a fazer e receber chamadas em poucos minutos. Você só paga se precisar ter mais de 12 funcionários, quiser alugar um número de telefone, conector SIP ou usar a telefonia do Bitrix24 para realizar chamadas. Você também pode comprar edições auto-hospedadas do Bitrix24, se precisar acessar o código-fonte ou desejar implantar o Bitrix24 no local. Saiba mais sobre o Bitrix24 O Bitrix24 é o principal software gratuito de CRM e call center usado por mais de 4 milhões de empresas. Totalmente gratuito para até 12 agentes. Nuvem e código aberto. Saiba mais sobre o Bitrix24
Uma solução de discagem automática de SMS e transmissão de voz para IVR de saída flexível e Press-1 para transferir a geração de leads. O Newfies-Dialer é usado para marketing, pesquisa de mercado, pesquisas de opinião e votação. Ele inclui faturamento de chamadas para empresas de telecomunicação que desejam vender transmissão de voz como serviço para seus clientes. Saiba mais sobre o Newfies-Dialer Uma solução de discagem automática de SMS e transmissão de voz para IVR de saída flexível e Press-1 para transferir a geração de leads. Saiba mais sobre o Newfies-Dialer
Freshcaller é um sistema de PBX na nuvem, que lhe permite comprar números de telefone locais e gratuitos em mais de 40 países. Permite que a equipe se envolva em conversas contextuais com as pessoas que ligam. Freshcaller é a central de atendimento ideal para startups e pequenas equipes. Com Freshcaller, as empresas podem gravar todas as conversas telefônicas e permitir que os supervisores escutem e falem com os clientes em tempo real. Saiba mais sobre o Freshcaller Freshcaller é uma solução de central de atendimento baseada na nuvem, que ajuda você a expandir os negócios sem ter de se preocupar com a complexidade. Saiba mais sobre o Freshcaller
Software Agile CRM Call Center: o software de Call Center CRM ajuda a equipe de suporte ao cliente com ferramentas poderosas para fechar os tíquetes mais rapidamente, garantindo que os clientes obtenham sucesso usando o produto. Recursos com integrações avançadas de telefonia, ligações de saída e de entrada, roteamento de chamadas, emissão de tíquetes de Help desk, chamadas com base em marcas, grupos de suporte técnico, gravação de chamadas, anotações de chamadas, scripts de chamadas, relatórios de chamadas e muito mais. Saiba mais sobre o Agile CRM Agile CRM é um conjunto completo de vendas, marketing e serviços, criado para permitir que pequenas e médias empresas vendam e comercializem como as Fortune 500. Saiba mais sobre o Agile CRM
Zendesk é um software que centraliza o atendimento ao cliente, construindo relacionamentos melhores com consumidores. Conecte-se com os clientes através da solução de call center integrada diretamente ao sistema de gerenciamento de tickets da Zendesk. Mais de 200.000 empresas, como Uber, Nubank, Airbnb e iFood estão usando Zendesk para reduzir os custos de suporte, aumentar a produtividade e a satisfação do cliente. Zendesk é um software que centraliza o atendimento ao cliente, construindo relacionamentos melhores com consumidores.

da Jive Communications

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**Oferta por tempo limitado** Obtenha o GoToMeeting Pro na compra de um usuário do Jive Voice. Os produtos Business Phone System, softphone de Internet e central de contato da Jive são todos baseados na nuvem, liberando você de equipamentos extras, capacitando você e sua equipe a trabalhar em qualquer lugar e reduzindo despesas desnecessárias. Aproveite o conjunto de recursos de VoIP hospedado pela Jive, incluindo caixas de correio de voz ilimitadas, atendentes automáticos, ligações locais e de longa distância e muito mais! Sistema telefônico hospedado com a melhor classificação, que oferece roteamento simplificado de chamadas, integração com a área de trabalho, acesso remoto, fax online e muito mais.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Com as soluções de call center da Salesforce, você não precisa investir em centros de suporte em todo o mundo. Em vez disso, você obtém o software de call center global de ponta que é executado na nuvem, sem interrupção. Com as soluções de call center da Salesforce, você obtém todos os benefícios de fazer negócios na nuvem, incluindo atualizações automáticas, novos recursos três vezes por ano e sem problemas de infraestrutura. Com as soluções de central de atendimento, você pode otimizar as operações de suporte para fornecer suporte global sem interrupção com bom custo-benefício.
O Five9 é um software de central de atendimento tudo-em-um que usa a IA prática para aumentar a eficácia da equipe no telefone, Internet, e-mail, bate-papo e muito mais. Discadores inteligentes dão mais tempo para os agentes com clientes potenciais ao vivo. Os clientes são direcionados ao agente certo com o roteamento inteligente. Os dados de intenção do cliente são usados para sugerir a próxima melhor ação para os agentes. É possível fazer análises e gerar relatórios de desempenho em tempo real. Tudo com suporte ao cliente sem interrupção. Mais de 2.000 clientes confiam no Five9. Central de contato na nuvem com IA prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamada e integração com CRM.
Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy with Dialpad. Cut costs with zero usage fees for local inbound calls and fair use policy on outbound. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Decrease churn by monitoring sentiment. Improve CSAT, FCR, close more tickets, and keep your customers happy with Dialpad Support.

da Vicidial Group

(226 avaliações)
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Software de central de contato de código aberto com recursos de discagem preditiva. Para chamadas telefônicas de entrada, saída e combinadas, bem como e-mail de entrada e bate-papo no site do cliente. Software de call center de código aberto com discador preditivo de saída. Serve também para entrada e chamadas manuais, e-mail e bate-papo na Internet.
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features.
NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. 3CX makes installation, management and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise or in the cloud. 3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry
Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year. Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers. And launching a new center is easy, even on multi-channel or customized systems. Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack.
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. A reliable built-for-the-cloud contact center software
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
A solução de central de atendimento baseada na nuvem do ChaseData oferece tecnologia de ponta e valor para centrais de atendimento com 5 ou mais agentes. Desempenho, atendimento ao cliente e interfaces fáceis de usar tornam o ChaseData uma opção para necessidades comerciais. Discagem preditiva, discagem progressiva em fila e discagem de visualização gerenciada são combinadas em um conjunto de software que se integra facilmente a vários aplicativos de terceiros. Entre em contato para solicitar um teste grátis hoje mesmo. Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias.
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
O LogMeIn Rescue é uma solução de suporte remoto poderosa e fácil de usar para Windows, Mac, dispositivos móveis e muito mais. O Rescue foi desenvolvido para atender a equipes de todos os portes, desde pequenos suportes técnicos até as maiores organizações de suporte do mundo. O Rescue ajuda a fornecer suporte técnico a seus funcionários, clientes ou ambos, com uma solução rápida, confiável, flexível e fácil de usar. Controle remoto em tempo real do computador de um cliente através da Internet para suporte técnico, suporte de software, organizações de TI e muito mais.
O Zingtree facilita a criação, personalização e implantação de scripts de agentes interativos para centrais de atendimento ou suporte ao vivo, que são fáceis de otimizar e melhorar com o tempo. Com integrações de scripts de agentes com o Zendesk, Salesforce, Freshdesk ou outros sistemas de help desk/CRM, históricos de scripts com cada tíquete, análise e relatórios completos para ajudar a identificar gargalos do processo, o Zingtree é a melhor solução para scripts de agentes padronizados. Scripts de agentes interativos para centrais de atendimento e equipes de suporte ao vivo, incluindo eficientes integrações de CRM e análises completas.
Incorrectly handled customer issues result in repeat calls and consequential costs - e.g. dispatching a field technician instead of resolving issue by phone, or accepting a product return when there was nothing wrong with the product. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that plug into most CRM systems. Agents follow these guides interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
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Bright Pattern provides the most simple and powerful contact center software for innovative midsize and enterprise companies. Bright Pattern offers the only true omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Leading global provider of omnichannel cloud-based contact center software.
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
O HappyFox é um software de suporte ao cliente baseado na Internet e hospedado na nuvem. Ele ajuda a monitorar e gerenciar todas as solicitações de suporte ao cliente em vários canais, como e-mail, chat, redes sociais e telefone, em um sistema centralizado de tíquetes de suporte. A integração com outros aplicativos da Internet, como CRM, bate-papo ao vivo, aplicativos de monitoramento de voz e rastreamento de erros, torna o suporte muito prático. Consultas semelhantes de suporte ao cliente podem ser resolvidas usando ações enlatadas e regras inteligentes para automatizar as respostas. Os fóruns da comunidade ajudam os clientes a se conectarem. Um software de gestão de tíquetes de suporte técnico que ajuda a acabar com a confusão e gerenciar suas consultas de suporte ao cliente em vários canais.
JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone

da InfoFlo Solutions

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We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions.
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support. Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.

da CounterPath

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Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more

da FluentStream Technologies

(60 avaliações)
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From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
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NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales & service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia for Service is for Contact Centers using Service Cloud. NewVoiceMedia for Sales is for Inside Sales teams using Sales Cloud. NewVoiceMedia is a global cloud communications platform with guaranteed 99.999 percent platform availability NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
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All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform
CallHippo, o sistema de telefone virtual mais poderoso e fácil de usar por VoIP, que leva a produtividade e o engajamento de vendas da empresa a um nível superior. Obtenha números locais ou gratuitos de mais de 40 países em todo o mundo, em apenas alguns cliques. O aplicativo CallHippo fornece informações e análises sobre os usuários em tempo real. Permite que as equipes colaborem em chamadas e compartilhem informações entre elas, permitindo que os gerentes façam estratégias baseadas em dados. Serve pequenas e grandes empresas que necessitam de um sistema de telefonia virtual para gerenciar efetivamente o suporte ao cliente de vários locais.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops. Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiqs Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.goquiq.com. Quiq sells messaging and live chat solutions to help companies and consumers engage over digital channels.
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Since 2001, PanTerra has been offering the industry's most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more. Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Solução de Help desk de bate-papo ao vivo e emissão de ingressos baseada na Internet que oferece suporte aos usuários para gerenciar grandes quantidades de e-mails e fornecer atendimento ao cliente de alta qualidade. Confiável por empresas como Radisson, American Express e DHL para reduzir os tempos de resposta e levar o suporte ao cliente para o próximo nível. Opção para implantar como uma instalação de servidor interno com base no Microsoft SQL. Suporte de vários canais com SLA, painéis e geração de relatórios. Suporte global sem interrupção. Experimente gratuitamente. Software com e-mail, bate-papo ao vivo, Facebook, WhatsApp, SMS, KB, Telefone, SLA, geração de relatórios. Execute na nuvem ou internamente. Confiável pela DHL.
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Predictive Dialer With Integrated Web-Phone and Call-Center Solutions.
Ozonetel CloudAgent is the perfect fit for your inbound or outbound call center, across one or multiple cities. Reduce handle times, and exceed SLA's with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more. Ozonetel's open platform integrates with any business application including ready integrations with Zoho, Salesforce, Zendesk, Freshdesk and Sugar CRM. Go live in a few hours, even integrating with your existing telecom provide Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
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uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections.
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With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.

da Electronic Voice Services

(24 avaliações)
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EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now! Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes. World's 1st Google Powered Cloud Call Center
Ameyo is an Omnichannel Customer Engagement software that enables enterprises and SMBs to deliver omnichannel customer experience. Ameyo's contact centre software offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally. Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs.
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SalesDialers.com provides a suite of sales tools. Our products include our popular PowerDialer CRM, SalesDataList, AgentCircleProspecting, and RinglessMessages. With the product we serve any sales professionals including those of a one-man shop to franchises and large corporations and some of the industries that we serve include: Insurance Real Estate Debt Management Construction Heating and Air Recruiters and many more! Cloud-based solution that assists with sales dialing through emails, text messaging, CRM, and a centralized database.
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing. Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Integrated with Global Directory. Video conferencing that offers chat, personal Easynumbers, LiME call forwarding. Easymeeting makes video meetings as easy as a phonecall. Android cameras available for small and large meeting rooms. Applications for Android, iOS, Mac and PC. Call from browser without any need for downloads. Powerful H.323 support. Easymeeting makes video meetings as easy as a phonecall. On any device, be it Android, iOS, Mac, PC, H.323 or browsers.
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics. A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.
We possess all the features needed to run an enterprise-scale contact center operation or a 5-agent work at home business. Inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and a built-in Web phone comes standard. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements are also part of the package. All the features needed for large contact center operations, at an affordable price. Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets.

da ClickPoint Software

(18 avaliações)
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Close more leads and improve ROI instantly with SalesExec. Setup all lead sources to automatically route leads to sales agents (Push or Pull) Automated distribution of leads based on state, zip, territory, round-robin Power dialer, click-to-dial - no additional charge, use your VoIP solution Email nurture with instant notifications for opened and delivered email Lead management solution that lets you design sales process Improve conversion rates from leads immediately. Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like.
Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers. With integration for your favorite CRM and Helpdesk applications, Aloware makes communicating with your customers a faster, easier, and more delightful experience. Aloware is an enterprise call center software, built for small business.
O Dixa oferece software de call center de última geração para marcas e equipes voltadas para o cliente. Atenda chamadas, e-mails, bate-papos e mensagens do Facebook em tempo real a partir da janela do navegador. Obtenha VoIP de qualidade a taxas locais em todo o mundo e aumente ou diminua a escala quando necessário. O preço começa a partir de US$ 19 por agente com descontos disponíveis para equipes extras conversando. Desfrute de roteamento de chamadas avançado, IVRs, retorno de chamada automático, estatísticas de desempenho, reconhecimento do cliente e muito mais para um melhor agente e experiência do cliente. O Dixa oferece software de atendimento ao cliente de última geração conectando marcas aos clientes. Obtenha VoIP de qualidade a partir de US$ 19 por agente/mês.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities. Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.

da Greenlight Innovation

(16 avaliações)
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Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest. Cloud-based call center technology that assist firms with contact management, appointment scheduling and call recording.
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands. Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere. Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel. Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.

da Vodia Networks

(15 avaliações)
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Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include: Zero startup costs, Low infrastructure costs, Linear pricing, True Plug & Play, Bring your own SIP devices and trunks, Full white-labeling, All standard and advanced features included for one-price, Voicemail-to-email, Fax-to-email, SMS/MMS integration, Click-to-call, WebRTC phone, TLS, SRTP, ZRTP, Multi-tenant, single server Branded tech support in the USA Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software. Our predictive dialer with superior recycle logic combined with lead management automation empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. Plus, you'll benefit from a dedicated Convoso team member to help you master our system and fast track your results. 10 agent minimum. Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.
Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution. A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center. QueueMetrics is an Asterisk call-centre monitor.
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We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform. A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels. A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports.
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Unified and Integrated Environment, where businesses control all channels seamlessly. Omnis extends the intelligent queuing strategy mechanism, typical of the voice calls distribution systems, to multi channels including Email, Chat, SMS, Fax, WEBRTC, Video Call and additional customized channels. Next-Generation Contact Center Software - See how you can Engage your customers with our unique technology -Real Time and Powerful
XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a demo without any purchase commitments. XenCALL is a call center automation software with predictive dialing, CRM, lead distribution, and a live floor map of your sales team.
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform. Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features.

da Aspect Software

(13 avaliações)
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Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management. Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily! Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time. Virtual Call Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers.
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more!

da DAN electronic

(12 avaliações)
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InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance. Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform. It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.
Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent. Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent.

da TRACK Hospitality Software

(10 avaliações)
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TRACKs Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers needs. Increase conversions, improve customer experience and grow your revenue with TRACK Pulse, the leading guest communication platform for hospitality companies. Seamlessly connect all communication channels into a singular interface and skill your agents in a way that delivers every guest communication, how you want, to the agent you want, at the time you want. TRACKs Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers needs.
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform. Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics.
Provides a fully hosted cloud PBX and unified communications. Provides a fully hosted cloud PBX and unified communications.
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Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows. Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

da Phoenix Solutions

(8 avaliações)
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Increase the efficiency of your agents in your call center and generate a higher volume of effective calls saving time and money. With Megadialer you can choose the most appropriate dialling method for your campaign: preview or predictive. Easy to Use Interface: Modify campaigns to suit your business. Customizable Campaigns: Numerous modules that will make your management easier. Real-Time Analytics: Control all processes in the MegaDialer interface in real-time. Request a demo! Predictive dialer that helps call centers manage productivity and deliver efficient customer experience. Personalized your campaigns.
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement. Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.