Customer Service Software

Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.

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TeamSupport

TeamSupport

by TeamSupport

(637 reviews)

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport

Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport

Supportbench

Supportbench

by Supportbench Services

(11 reviews)

Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. Learn more about Supportbench

Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. Learn more about Supportbench

Freshdesk

Freshdesk

by Freshworks

(1,037 reviews)

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk

A web-based customer service software loved by over 100000 businesses worldwide. Learn more about Freshdesk

SysAid

SysAid

by SysAid Technologies

(96 reviews)

Dramatically improve Customer Service with a tried-and-true IT help desk solution that gives you vital tools to assist customers and succeed. SysAid can be implemented fast and training support agents can be done in a day. Our easy to use ticketing system facilitates over 82M ticketing a year, helping to make interactions with customers timely, effective and easier. SysAid gives you the flexibility you need to configure workflows that will quickly enhance your customer support teams abilities. Learn more about SysAid

Offered in cloud & on-premise, SysAid combines all the essentials, so you can excel with all your Customer Service activities. Learn more about SysAid

Zoho Desk

Zoho Desk

by Zoho Desk

(1,495 reviews)

Zoho Desk is the industry's first context-aware cloud-based customer service software that helps your company to build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Manage your customer support service via email, social media, live chat, self-service portals and web forms in single interface communication. Get a head start with 3 free users to save the world from bad customer service. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Omni-Channel Self-Service

Omni-Channel Self-Service

by Verascape

(0 reviews)

Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service

Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service

ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

by ManageEngine

(7 reviews)

SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level. Learn more about ManageEngine SupportCenter Plus

Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support Learn more about ManageEngine SupportCenter Plus

Heymarket

Heymarket

by Heymarket

(36 reviews)

Heymarket is business messaging for customer support and operations teams. Customers never have to install an app and receive normal SMS and Facebook messages. Shared inboxes allow a team to read and reply to messages from their computer and mobile apps. Keep agents productive with assignments, reminders, private comments, and templates. Managers can track progress with reports, integrations (Zendesk, Zapier, Slack, Facebook, and more), custom fields, and an API. Setup in just 5 minutes. Learn more about Heymarket

Business SMS for support, operation, & sales. Contacts never have to install an app, your team gets shared inboxes for messaging. Learn more about Heymarket

CustomerWise

CustomerWise

by TechExcel

(3 reviews)

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise

Cayzu

Cayzu

by Cayzu

(31 reviews)

Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu

Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

Dixa

Dixa

by Dixa

(7 reviews)

Dixa is a cloud-based personal customer service platform for real-time conversations. Built with simplicity and ease-of-use in mind, Dixa allows customer facing teams to deliver instant personal support across phone, email & chat from one screen. Get real-time performance stats for wall displays, intelligent routing across all channels, automations, callback and much more. Take the tour on our website, try for free or schedule a demo to see how Dixa can enhance your agent & customer experience! Learn more about Dixa

Dixa is a cloud-based, multichannel customer service platform that enables you to deliver personal support across voice, email & chat. Learn more about Dixa

bpm'online service

bpm'online service

by bpm'online

(75 reviews)

Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Learn more about bpm'online service

Intelligent service management platform to accelerate service delivery and customer delight Learn more about bpm'online service

LiveAgent

LiveAgent

by QualityUnit

(438 reviews)

LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent

C2 ATOM

C2 ATOM

by C2 Enterprise

(12 reviews)

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Learn more about C2 ATOM

Powerful web-based IT service management software helping your organization modernize ITSM to provide extraordinary service delivery. Learn more about C2 ATOM

LiveHelpNow Suite

LiveHelpNow Suite

by LiveHelpNow

(64 reviews)

Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Learn more about LiveHelpNow Suite

Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow Suite

monday.com

monday.com

by monday

(1,299 reviews)

monday.com is a project management tool your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done. Learn more about monday.com

monday.com is a visual project management tool that will help you and your team collaborate and achieve more together. Learn more about monday.com

Issuetrak

Issuetrak

by Issuetrak

(152 reviews)

Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. Learn more about Issuetrak

Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! Learn more about Issuetrak

NICE inContact Telephony Software

NICE inContact Telephony Software

by NICE inContact

(94 reviews)

NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContacts solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Learn more about NICE inContact Telephony Software

Customer call center software with voice response system, skills-based routing, speech recognition, inbound/outbound and call blending. Learn more about NICE inContact Telephony Software

Solarwinds Take Control

Solarwinds Take Control

by SolarWinds MSP

(6 reviews)

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about Solarwinds Take Control

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about Solarwinds Take Control

InGenius Connector Enterprise

InGenius Connector Enterprise

by InGenius

(1 review)

InGenius easily adapts to the unique needs of customer service desks and contact centers with advanced computer telephony integration (CTI). InGenius connects phone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps customer service teams increase productivity and customer satisfaction with features like screen pop, automated call logging, CRM screen transfer and enhanced call reports. Learn more about InGenius Connector Enterprise

InGenius connects telephone systems into leading CRMs for productive customer service teams and world-class customer experiences. Learn more about InGenius Connector Enterprise

TrueDialog

TrueDialog

by TrueDialog

(10 reviews)

More Features. Half the Price. Now in our 9th year serving customers, TrueDialog's Enterprise-Grade SMS Platform is built for big business, yet made easy for small business. Text 1-to-millions and also utilize our unique "TrueDialog" feature for multi-user, team-based 2-way conversations at scale. Call Center Module and Mobile Apps pre-built for 1,000s of reps. Multi-Channel Alert System included. Major CRM Integrations. Seamlessly move between Short & Long Codes. Fully-documented SMS API. Learn more about TrueDialog

Enterprise SMS Texting built for big business, made easy for small business. More Features. Half the Price. Integrated with many CRMs. Learn more about TrueDialog

Mize Customer Central

Mize Customer Central

by Mize

(0 reviews)

Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. Learn more about Mize Customer Central

Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues. Learn more about Mize Customer Central

inSided

inSided

by inSided

(6 reviews)

The inSided platform for commerce and customer service enables your customers and prospects to ask questions and get advice. Use cases include customer service, where customers get quality service at low cost, and ecommerce, where user generated content drives traffic and conversion. Learn more about inSided

inSided offers a platform for commerce and customer service, where customers and prospects get advice from other customers. Learn more about inSided

Front App

Front App

by Front

(83 reviews)

Better than a help desk, Front is a collaborative inbox for all your customer communication - email, chat, social media, SMS, and more. With emails to [email protected] or [email protected] addresses in shared inboxes, teams can collaborate to give a better experience. Stay on top of messages, unlock insights with metrics, and automate workflows to reply 3x faster. Cisco Meraki, Y Combinator, and 3,500 other teams rely on Front to put customers first. Learn more about Front App

Treat your customers like people, not tickets. Deliver the personalized support, no matter the channel. Learn more about Front App

LiveChat

LiveChat

by LiveChat Software

(438 reviews)

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 25,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat

Premium Live Chat and Help Desk Software used by 25,000 businesses. Try LiveChat and turn your team into customer service rockstars! Learn more about LiveChat

HelpOnClick Live Chat

HelpOnClick Live Chat

by HelpOnClick

(3 reviews)

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

Jira Service Desk

Jira Service Desk

by Atlassian

(168 reviews)

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

Vision Helpdesk

Vision Helpdesk

by Vision Helpdesk

(27 reviews)

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

Whatfix

Whatfix

by Whatfix

(49 reviews)

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix

Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix

Call Center Software

Call Center Software

by Focus Telecom

(4 reviews)

Boost Customer Service levels with the Focus Contact Center platform making omnichannel communications easy to use, quick, and intuitive. Improve customer satisfaction and secure their loyalty. Enhance the customer experience and streamline your operations with predictive dialing, built-in CRM, and Focus Desk, a modular ticketing system. Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics, and bespoke systems. Learn more about Call Center Software

Customer Service - multichannel, inteligent cloud solution for improving customer satisfaction and secure their loyalty. Learn more about Call Center Software

CallPage

CallPage

by CallPage

(10 reviews)

CallPage engages your website visitors and helps to provide immediate response from your company representatives. It helps commercial sites convert page views into inbound sales calls through immediate callback to the real phone numbers. Clients may gain 75% more calls, conversion, leads and deals. Learn more about CallPage

Solution made to convert web-visitors into sales calls by callbacks to the real phone numbers. Learn more about CallPage

QuestDesk Solutions

QuestDesk Solutions

by QuestDesk Solutions

(11 reviews)

Our solutions is the most customizable customer service system on the market. Our platform makes it quick to setup and easy to use. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on. Learn more about QuestDesk Solutions

An enterprise-level customer service and support solution designed for organizations of all sizes. Learn more about QuestDesk Solutions

Five9

Five9

by Five9

(288 reviews)

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

Agiloft

Agiloft

by Agiloft

(26 reviews)

Agiloft CRM provides the fastest time to value because it slashes the time to configure the solution to your requirements. We can customize it for you live during the demo - so you get a trial system that you can actually use and a fast, affordable deployment. Agiloft addresses even the most sophisticated requirements in record time and provides integrated modules for reseller management, contract management and customer support. Start today with a free custom demo. Learn more about Agiloft

Agile enterprise CRM with customer support and contract management. Workflows and reports manage customers, resellers and sales teams. Learn more about Agiloft

FluentStream

FluentStream

by FluentStream Technologies

(23 reviews)

With plans starting at just $20/per user per month, FluentStream provides a fully-featured business communication platform. Unlimted calling to US and Canada and over 110 features. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance. Learn more about FluentStream

FluentCloud is a cloud based business phone system that focuses on being more affordable for your business, improving reliability. Learn more about FluentStream

InTheChat

InTheChat

by InTheChat

(1 review)

ITC's omnichannel platform for digital customer service consolidates digital communication channels into a single platform that allows agents to engage with customers the same way, regardless of channel. ITC's digital desktop allows you to engage with your customers on their channel of choice without restricting them by providing a single online solution to connect with customers via: SMS texting, social media, live chat, messengers, email, and Chatbots. Learn more about InTheChat

ITC is an omnichannel platform for digital customer service, consolidating all channels into a single platform with CRM integration. Learn more about InTheChat

Tracker

Tracker

by PhaseWare

(64 reviews)

PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. Learn more about Tracker

Powerful, affordable and fully configurable help desk software solution. Learn more about Tracker

Shelf

Shelf

by Shelf

(41 reviews)

Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page. Unlike other knowledge base platforms, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Used by organizations like Slalom, Amazon and Nielson, Shelf enables any type of content to be centralized, including; documents, youtube videos, web links and more. Contact us for a demo and free trial. Learn more about Shelf

Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page Learn more about Shelf

ShareNet Customer Service

ShareNet Customer Service

by Novo Solutions

(1 review)

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Learn more about ShareNet Customer Service

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Learn more about ShareNet Customer Service

TinyTake

TinyTake

by MangoApps

(2 reviews)

TinyTake is a free screen capture & video recording software for Microsoft Windows & Mac. With TinyTake, you can capture images and videos of your computer screen, add comments and share them with others in minutes. Learn more about TinyTake

Fastest Way to Screen Capture, Record Videos & Share for FREE. Learn more about TinyTake

Intelligent Troubleshooting

Intelligent Troubleshooting

by Dezide

(3 reviews)

Dezide is a global provider of a technical troubleshooting platform that transforms how companies transfer skills, fix issues on the first visit and reduce training time of new employees. Dezide is self-learning, self-optimizing and based on AI using Bayesian networks. Dezide enables you to provide your field service technicians optimal solution suggestions based on causes, probabilities, actions, time and cost. Its a transformation of service, and the results we have seen are amazing! Learn more about Intelligent Troubleshooting

We help you share expert troubleshooting knowledge and transfer skills to field service technicians by digitalizing expert know-how Learn more about Intelligent Troubleshooting

Agile CRM

Agile CRM

by Agile CRM

(275 reviews)

Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

Paldesk

Paldesk

by Paldesk

(4 reviews)

Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. Learn more about Paldesk

Paldesk is live chat software that helps businesses and teams track customer conversations from a single interface. Learn more about Paldesk

Knowledge First

Knowledge First

by Unymira USU

(0 reviews)

Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. Learn more about Knowledge First

Knowledge First is an intelligent web self service platform that helps customers quickly find answers without the help of an agent Learn more about Knowledge First

Salesforce

Salesforce

by Salesforce Service Cloud

(263 reviews)

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

SutiDesk

SutiDesk

by SutiSoft

(3 reviews)

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk

Zendesk

by Zendesk

(1,579 reviews)

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

Zoomin

Zoomin

by Zoomin

(1 review)

Helps organizations and enterprises deliver product content across all customer touchpoints.

Helps organizations and enterprises deliver product content across all customer touchpoints.

Kayako

Kayako

by Kayako

(133 reviews)

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

iCity

iCity

by Imex Systems

(0 reviews)

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments.

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments.

Help Scout

Help Scout

by Help Scout

(127 reviews)

Help Scout is a web-based help desk designed for a great customer experience.

Help Scout is a web-based help desk designed for a great customer experience.

WalkMe

WalkMe

by WalkMe

(29 reviews)

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.

Jobi

Jobi

by Jobi

(4 reviews)

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business.

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business.

NABD

NABD

by NABD

(37 reviews)

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.

Xperience

Xperience

by Altitude Software

(1 review)

Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.

Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.

Gladly

Gladly

by Gladly

(0 reviews)

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place.

HappyFox

HappyFox

by HappyFox

(62 reviews)

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.

iSupport

iSupport

by iSupport Software

(31 reviews)

End users can submit requests for service, search for solutions, and view the status of their open incidents.

End users can submit requests for service, search for solutions, and view the status of their open incidents.

Helpshift

Helpshift

by Helpshift

(28 reviews)

Helpshift is the industry leading customer service automation platform.

Helpshift is the industry leading customer service automation platform.

Conversocial

Conversocial

by Conversocial

(6 reviews)

Conversocial is the digital customer care platform for social messaging.

Conversocial is the digital customer care platform for social messaging.

Akio

Akio

by Akio

(0 reviews)

Akio is a unified cross-channel customer conversational platform combined with a complete listening and analytics system.

Akio is a unified cross-channel customer conversational platform combined with a complete listening and analytics system.

ClickDesk

ClickDesk

by ClickDesk

(16 reviews)

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

CustomerFirst

CustomerFirst

by RTI Software

(0 reviews)

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.

Kundo

Kundo

by Kundo

(0 reviews)

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management

Tidio Chat

Tidio Chat

by Tidio

(36 reviews)

Tidio is a communicator for businesses that keeps Live Chat, Messenger and Email in one place.

Tidio is a communicator for businesses that keeps Live Chat, Messenger and Email in one place.

Cingo

Cingo

by Cingo

(0 reviews)

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration.

Deskpro

Deskpro

by Deskpro

(5 reviews)

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.

The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.

Toonimo

Toonimo

by Toonimo

(4 reviews)

Toonimo humanizes the web user experience with engaging digital walkthroughs.

Toonimo humanizes the web user experience with engaging digital walkthroughs.

Casengo

Casengo

by Casengo

(12 reviews)

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.

Brand Embassy

Brand Embassy

by Brand Embassy

(1 review)

Brand Embassy is a customer service software designed to deliver human connections at scale.

Brand Embassy is a customer service software designed to deliver human connections at scale.

Slaask

Slaask

by Slaask

(1 review)

Your customer service app for Slack to bring all your team communication together in one place.

Your customer service app for Slack to bring all your team communication together in one place.

Qelp

Qelp

by Qelp

(0 reviews)

Qelp is the global leader in online self-service software for any device.

Qelp is the global leader in online self-service software for any device.

SupportBee

SupportBee

by SupportBee

(7 reviews)

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

HelpSpot

HelpSpot

by UserScape Software

(5 reviews)

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

SupportPortal

SupportPortal

by Escon Information Consulting

(0 reviews)

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum.

Zingtree

Zingtree

by Zingtree

(90 reviews)

Zingtree makes it easy to build interactive decision trees, call scripts, process guides, diagnostic systems, and more.

Zingtree makes it easy to build interactive decision trees, call scripts, process guides, diagnostic systems, and more.

Cloud Call Center

Cloud Call Center

by 3CLogic

(47 reviews)

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

Teckst

Teckst

by Teckst

(29 reviews)

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.

Gnatta

Gnatta

by Gnatta

(2 reviews)

Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface.

Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface.

SYNTHESYS

SYNTHESYS

by Noetica

(1 review)

The comprehensive package that provides the management of an efficient, successful and effective call centre operation.

The comprehensive package that provides the management of an efficient, successful and effective call centre operation.

PlayVox

PlayVox

by PlayVox

(0 reviews)

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way

Vivocha

Vivocha

by Vivocha

(1 review)

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools

Ongair

Ongair

by Ongair

(1 review)

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.

SmarterTrack

SmarterTrack

by Tweakservers

(2 reviews)

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.

Ticksy

Ticksy

by Ticksy

(2 reviews)

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.

Dial Once

Dial Once

by Dial Once

(2 reviews)

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience.

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience.

nService

nService

by Avensoft

(0 reviews)

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions.

Returngoods

Returngoods

by Returngoods

(0 reviews)

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS.

UserEcho

UserEcho

by UserEcho

(1 review)

An online customer support software with helpdesk, forum, knowledge base, and live chat features.

An online customer support software with helpdesk, forum, knowledge base, and live chat features.

Mi4biz

Mi4biz

by Formalistech

(0 reviews)

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities.

Humach

Humach

by Humach

(0 reviews)

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales

contactSPACE

contactSPACE

by contactSPACE

(4 reviews)

contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility

contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility

AnswerDash

AnswerDash

by AnswerDash

(3 reviews)

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.

Callmaker

Callmaker

by Callmaker

(2 reviews)

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!

Yonyx

Yonyx

by Yonyx

(75 reviews)

Decision tree driven interactive guides for technical support & customer service

Decision tree driven interactive guides for technical support & customer service

FocalScope

FocalScope

by FocalScope

(21 reviews)

Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.

Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.

SuperOffice CRM

SuperOffice CRM

by SuperOffice

(18 reviews)

Simplifies your daily work with your customers. Most user-friendly CRM software on the market.

Simplifies your daily work with your customers. Most user-friendly CRM software on the market.

ServiceNow Customer Service Management

ServiceNow Customer Service Management

by ServiceNow

(28 reviews)

ServiceNow Customer Service Management is built for the digitally connected service economy.

ServiceNow Customer Service Management is built for the digitally connected service economy.

VeriShow

VeriShow

by HBR Labs

(5 reviews)

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.

ThoughtBuzz

ThoughtBuzz

by ThoughtBuzz

(3 reviews)

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.

LobbyCentral

LobbyCentral

by Fuhr Software

(0 reviews)

Customer queuing and service analysis software for customer service departments.

Customer queuing and service analysis software for customer service departments.

Tender Support

Tender Support

by ENTP

(0 reviews)

Organizes your customer care so you can focus on delivering the best service possible.

Organizes your customer care so you can focus on delivering the best service possible.

Cloud 9 Support

Cloud 9 Support

by Cloud 9 Support

(0 reviews)

Scalable multi-language support system for products and services with contract compliance functionality.

Scalable multi-language support system for products and services with contract compliance functionality.

Helppier

Helppier

by Helppier

(0 reviews)

Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.

Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7.

Ottspott

Ottspott

by Apidaze

(0 reviews)

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.

Answerbase

Answerbase

by Lumin Creative

(11 reviews)

A Q&A knowledge sharing platform allowing users to ask questions, receive answers, and browse content and articles.

A Q&A knowledge sharing platform allowing users to ask questions, receive answers, and browse content and articles.

NetKeeper

NetKeeper

by Multima

(0 reviews)

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers.

Zinergy

Zinergy

by Zinergy

(0 reviews)

Web based service desk software with help desk support, ticketing system, asset management and knowledge base.

Web based service desk software with help desk support, ticketing system, asset management and knowledge base.

ConnectWise Control

ConnectWise Control

by ConnectWise

(879 reviews)

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.

ConnectWise Control

ConnectWise Control

by ConnectWise

(879 reviews)

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.

Collaborate, hold training sessions, provide project updates, & speak with customers with ConnectWise Control's remote meetings.

Helprace

Helprace

by Helprace

(6 reviews)

Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting

Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting

ProScheduler

ProScheduler

by Loxysoft

(2 reviews)

User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.

User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.

Sentiment Metrics

Sentiment Metrics

by Sentiment Metrics

(0 reviews)

With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.

With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics.

trueAct

trueAct

by Pidas

(1 review)

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting

Pulse CRM

Pulse CRM

by Pulse Web Solutions

(0 reviews)

Track prior customer service calls and automatically fill out customer information for the next ticket.

Track prior customer service calls and automatically fill out customer information for the next ticket.

Close Support

Close Support

by Close Fit Software

(0 reviews)

Multi-user help desk software application that is affordable, simple to install and easy to use.

Multi-user help desk software application that is affordable, simple to install and easy to use.

P3chat

P3chat

by P3chat

(0 reviews)

Live chat with proactive initiation capabilities, canned responses and special control features.

Live chat with proactive initiation capabilities, canned responses and special control features.

ChurnSpotter

ChurnSpotter

by ChurnSpotter

(0 reviews)

Cloud based solution for reduced churn and customer service.

Cloud based solution for reduced churn and customer service.

Pega Customer Service

Pega Customer Service

by Pegasystems

(0 reviews)

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer.

ePowerCenter

ePowerCenter

by Astute Solutions

(0 reviews)

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM.

Kapdesk

Kapdesk

by Adjetter Media

(0 reviews)

Cloud-based customer support software and SaaS based customer service software used all over the world.

Cloud-based customer support software and SaaS based customer service software used all over the world.

Trust+

Trust+

by ServeMeBest

(0 reviews)

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations.

AzureDesk

AzureDesk

by AzureDesk

(35 reviews)

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

Zoho Discussions

Zoho Discussions

by Zoho

(3 reviews)

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.

Revelation helpdesk

Revelation helpdesk

by YellowFish Software

(0 reviews)

100% web-based help desk application that will improve your business management & your customer relations.

100% web-based help desk application that will improve your business management & your customer relations.

Inbify

Inbify

by Inbify

(0 reviews)

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service.

SimpleFeedback

SimpleFeedback

by Magiwow

(0 reviews)

Cloud customer engagement and feedback collection application for small businesses.

Cloud customer engagement and feedback collection application for small businesses.

devContact

devContact

by devContact

(4 reviews)

The Ultimate Customer Experience

The Ultimate Customer Experience

FuzeDigital

FuzeDigital

by FuzeDigital

(3 reviews)

Comprehensive, modular and easy to use web-based customer care software suite.

Comprehensive, modular and easy to use web-based customer care software suite.

Ameyo Engage

Ameyo Engage

by Ameyo Engage

(0 reviews)

Grow your business by gaining customer loyalty with a world class customer contact center software

Grow your business by gaining customer loyalty with a world class customer contact center software

Chloe

Chloe

by Sundown.ai

(0 reviews)

An Artificial Intelligence system that lowers labor costs by automating customer service and sales.

An Artificial Intelligence system that lowers labor costs by automating customer service and sales.

Wix

Wix

by Wix

(1,275 reviews)

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

Applied CSR24

Applied CSR24

by Applied Systems

(5 reviews)

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem

SRM Software

SRM Software

by CSDP

(1 review)

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.

Zervicio

Zervicio

by Manage Smart Solutions

(0 reviews)

Offers cloud based after sales service platform to enterprises for automating customer support services.

Offers cloud based after sales service platform to enterprises for automating customer support services.

INTOUCH

INTOUCH

by Topdown Systems

(16 reviews)

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

CustomAnswers

CustomAnswers

by CustomAnswers Software

(11 reviews)

Powerful, flexible and affordable CRM platform suitable to specific business processes.

Powerful, flexible and affordable CRM platform suitable to specific business processes.

Chataroo

Chataroo

by Chataroo

(2 reviews)

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

ExDesk

ExDesk

by ExDesk.com

(0 reviews)

Help desk software solution for the IT support and service provider communities.

Help desk software solution for the IT support and service provider communities.

Richmond ServiceDesk

Richmond ServiceDesk

by Richmond Systems

(0 reviews)

Web-based service desk with customer service portal designed for internal ITSM and external customer support.

Web-based service desk with customer service portal designed for internal ITSM and external customer support.

RenewityRMA

RenewityRMA

by Renewity Systems

(0 reviews)

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt.

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt.

AlwaySupport

AlwaySupport

by AlwaySupport

(1 review)

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time.

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time.

Achiever CRM

Achiever CRM

by Interactive Software

(0 reviews)

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support.

AnswerChat

AnswerChat

by Alpha Media

(0 reviews)

Customer support system that helps track your website and visitor's statistics.

Customer support system that helps track your website and visitor's statistics.

eTouchPoint

eTouchPoint

by eTouchPoint

(0 reviews)

Customer feedback and coaching application for service-oriented businesses.

Customer feedback and coaching application for service-oriented businesses.

versaSRS HelpDesk

versaSRS HelpDesk

by VersaDev

(3 reviews)

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

Cincom Synchrony

Cincom Synchrony

by Cincom Systems

(1 review)

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.

Neocase CS

Neocase CS

by Neocase Software

(0 reviews)

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows.

Cognitive Virtual Assistant

Cognitive Virtual Assistant

by Cognicor

(0 reviews)

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web.

Inforobo

Inforobo

by Brainasoft

(0 reviews)

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.

Intercom

Intercom

by Intercom

(303 reviews)

Intercom is the complete growth platform for marketing, sales, and support.

Intercom is the complete growth platform for marketing, sales, and support.

Avochato

Avochato

by Avochato

(28 reviews)

Avochato is a text messaging solution for sales, marketing, and support teams. Integrates with Slack, Desk.com, Salesforce, and Office.

Avochato is a text messaging solution for sales, marketing, and support teams. Integrates with Slack, Desk.com, Salesforce, and Office.

Dovetail

Dovetail

by Dovetail Research

(13 reviews)

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.

Blazedesk

Blazedesk

by Blazedesk

(10 reviews)

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution.

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution.

ServiceMobility

ServiceMobility

by ServicePower

(7 reviews)

Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.

Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.

SupportSync

SupportSync

by SupportSync

(6 reviews)

SupportSync provides Product Return Management software designed for businesses who provide products that require return services.

SupportSync provides Product Return Management software designed for businesses who provide products that require return services.

HelpSite.io

HelpSite.io

by HelpSite.io

(5 reviews)

HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.

HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.

eServiz

eServiz

by IndusMedia Technologies

(3 reviews)

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders.

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders.

HyperTeam CRM for Office 365

HyperTeam CRM for Office 365

by HyperTeam

(3 reviews)

HyperTeam CRM for Office 365

HyperTeam CRM for Office 365

SpiceCSM

SpiceCSM

by SpiceCSM

(1 review)

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.

Aptean Onyx CRM

Aptean Onyx CRM

by Aptean

(1 review)

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity.

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity.

eGain Suite

eGain Suite

by eGain Communications

(0 reviews)

eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.

eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands.

WebSupport PRO

WebSupport PRO

by Support Sentry

(0 reviews)

Web based customer service software for small to medium sized businesses.

Web based customer service software for small to medium sized businesses.

Remetrex PQ

Remetrex PQ

by Remetrex

(0 reviews)

Web-based enterprise level complaint handling software to help increase your company's productivity.

Web-based enterprise level complaint handling software to help increase your company's productivity.

Eptica Entreprise Suite

Eptica Entreprise Suite

by Eptica

(0 reviews)

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.

Comarch NGSF

Comarch NGSF

by Comarch

(0 reviews)

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio.

CS for SharePoint

CS for SharePoint

by Crow Canyon Systems

(0 reviews)

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities.

CRMUnleashed

CRMUnleashed

by Force Software

(0 reviews)

Support clients in various locations with one application through a web-based portal or an automated bug notification tool.

Support clients in various locations with one application through a web-based portal or an automated bug notification tool.

Sparkcentral Customer Engagement Platform

Sparkcentral Customer Engagement Platform

by Sparkcentral

(0 reviews)

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.

Any Request

Any Request

by CyberNiche Software

(0 reviews)

Store and track all customer requests.

Store and track all customer requests.

Web Customer Service Solution

Web Customer Service Solution

by Vocalcom

(0 reviews)

Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction.

Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction.

OMQ self service

OMQ self service

by OMQ

(0 reviews)

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent.

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent.

Requuest

Requuest

by Requuest

(0 reviews)

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support.

Rocktik

Rocktik

by Evayadesk

(0 reviews)

Faasthelp-Artificial intelligence powered sales and customer support software

Faasthelp-Artificial intelligence powered sales and customer support software

Jenny

Jenny

by GetJenny

(0 reviews)

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service.

SiteGlue

SiteGlue

by LokalMotion

(0 reviews)

We build chatbots!

We build chatbots!

Macinpro

Macinpro

by Zon Innovative

(0 reviews)

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more.

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more.

AlphaBlues

AlphaBlues

by AlphaBlues

(0 reviews)

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI.

Tenfold

Tenfold

by Tenfold

(145 reviews)

CTI for Sales & Contact Center - Improve Customer Experience & Productivity

CTI for Sales & Contact Center - Improve Customer Experience & Productivity

Quick Facebook Chat App

Quick Facebook Chat App

by Beeketing

(42 reviews)

Provide live, instant and personalized customer support with Facebook messenger live chat for FREE

Provide live, instant and personalized customer support with Facebook messenger live chat for FREE

VidGrid

VidGrid

by VidGrid

(26 reviews)

Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.

Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.

Avaya Aura Platform

Avaya Aura Platform

by Avaya

(22 reviews)

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

C-Desk

C-Desk

by C-Desk

(22 reviews)

Help desk solution with service request management, knowledge base, task management, surveys.

Help desk solution with service request management, knowledge base, task management, surveys.

Giva

Giva

by Giva

(21 reviews)

The Apple MAC of customer service.

The Apple MAC of customer service.

Wix Answers

Wix Answers

by Wix Answers

(14 reviews)

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.

Re:Desk

Re:Desk

by Re:Desk

(6 reviews)

Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

UJET

UJET

by UJET

(5 reviews)

Brings joy to customer support by helping companies resolve problems faster.

Brings joy to customer support by helping companies resolve problems faster.

Solvemate

Solvemate

by Solvemate

(5 reviews)

Solvemate is the chatbot that allows you to provide instant support to your customers, in an intuitive interface, without any typing.

Solvemate is the chatbot that allows you to provide instant support to your customers, in an intuitive interface, without any typing.

Gluru AI

Gluru AI

by Gluru

(4 reviews)

Building the MIND for your business.

Building the MIND for your business.

Customer Support Tickets Analytics

Customer Support Tickets Analytics

by CX MOMENTS

(4 reviews)

Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks.

Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks.

Textline

Textline

by Textline

(3 reviews)

Customer communication tool that converts text messages from customer phones to live chats with company support staff.

Customer communication tool that converts text messages from customer phones to live chats with company support staff.

Logicalware customer service

Logicalware customer service

by Logicalware

(2 reviews)

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries.

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries.

Omni-Channel Customer Engagement

Omni-Channel Customer Engagement

by Klick2Contact EU

(2 reviews)

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.

Customer Support Suite

Customer Support Suite

by Novo Solutions

(1 review)

Software that enables you to provide a cost effective Intranet or Internet help desk support environment.

Software that enables you to provide a cost effective Intranet or Internet help desk support environment.

GovQA

GovQA

by WebQA

(1 review)

A cross system work action platform for Governments managing public records requests, subpoenas, inter-agency communications and more.

A cross system work action platform for Governments managing public records requests, subpoenas, inter-agency communications and more.

NetSupport 24-7

NetSupport 24-7

by NetSupport

(1 review)

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world.

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world.

Buffer Reply

Buffer Reply

by Buffer

(1 review)

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster.

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster.

ServiceDock

ServiceDock

by ServiceDock

(1 review)

Customer feedback & service platform built specifically for multi-location businesses like retail chains & restaurant groups.

Customer feedback & service platform built specifically for multi-location businesses like retail chains & restaurant groups.

GetinQ

GetinQ

by GetinQ

(1 review)

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge

CallTaker

CallTaker

by Synagen Systems

(1 review)

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.

Kommunicate

Kommunicate

by Kommunicate

(1 review)

Modern customer communication software for real-time, proactive and personalized support for growing businesses.

Modern customer communication software for real-time, proactive and personalized support for growing businesses.

Shipway.in

Shipway.in

by Onjection Solutions

(1 review)

Notify your customers about their shipment updates via SMS and email.

Notify your customers about their shipment updates via SMS and email.

E-Track

E-Track

by AdvanTec Information Systems

(0 reviews)

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization.

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization.

ResponseTek:CEM

ResponseTek:CEM

by ResponseTek

(0 reviews)

Customer experience management platform that helps build customer advocacy and reduce customer defection.

Customer experience management platform that helps build customer advocacy and reduce customer defection.

service.net

service.net

by audius

(0 reviews)

Allows after-sales service staff to accept and process orders, access all information using mobile terminals.

Allows after-sales service staff to accept and process orders, access all information using mobile terminals.

ActiveSeries Suite

ActiveSeries Suite

by MNP

(0 reviews)

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions.

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions.

Keeping.com

Keeping.com

by Keeping.com

(0 reviews)

Turn Gmail into a helpdesk and deliver customer support right from your inbox.

Turn Gmail into a helpdesk and deliver customer support right from your inbox.

Clarabridge CX Suite

Clarabridge CX Suite

by Clarabridge

(0 reviews)

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work.

Supbine

Supbine

by Supbine

(0 reviews)

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more.

CSS

CSS

by CSS

(0 reviews)

CSS Corp is a global leader providing CX capable of managing the most complex requirements.

CSS Corp is a global leader providing CX capable of managing the most complex requirements.

Agent.ai

Agent.ai

by Agent.ai

(0 reviews)

Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive.

Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive.

luminjo

luminjo

by Awelty

(0 reviews)

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages.

Hello Vera

Hello Vera

by Switi

(0 reviews)

An advanced artificial intelligence agent that directly resolves customer issues in real time across multiple channels.

An advanced artificial intelligence agent that directly resolves customer issues in real time across multiple channels.

BSI Contact Center

BSI Contact Center

by BSI Business Systems Integration AG

(0 reviews)

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center.

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center.

Live Assist for Microsoft CRM

Live Assist for Microsoft CRM

by CafeX

(0 reviews)

Chatbots and live in-app customer service for Microsoft Dynamics 365

Chatbots and live in-app customer service for Microsoft Dynamics 365

ShowHows

ShowHows

by ShowHows

(0 reviews)

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device.

vScreen

vScreen

by Vizolution

(0 reviews)

SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs.

SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs.

Sightcall

Sightcall

by Sightcall

(0 reviews)

Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely.

Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely.

Kylie

Kylie

by Kylie.ai

(0 reviews)

Customer Service Ai Specifically Built for Your Organization

Customer Service Ai Specifically Built for Your Organization

Frame for Slack

Frame for Slack

by frame.ai

(0 reviews)

Provide customer support and managing business relationships directly in Slack channels with this software.

Provide customer support and managing business relationships directly in Slack channels with this software.

MaestroQA

MaestroQA

by MaestroQA

(0 reviews)

Software for customer service quality assurance for CSAT, CES, and more.

Software for customer service quality assurance for CSAT, CES, and more.

Dimelo Digital platform

Dimelo Digital platform

by Dimelo

(0 reviews)

Manage all your digital customer care channels through a single platform.

Manage all your digital customer care channels through a single platform.

e-bot7

e-bot7

by e-bot7 GmbH

(0 reviews)

We develop and integrate artificial intelligence for your customer service.

We develop and integrate artificial intelligence for your customer service.

serviceskills.com

serviceskills.com

by serviceskills.com

(0 reviews)

ServiceSkills is online learning software with education empowers your staff to improve customer service, manage more effectively.

ServiceSkills is online learning software with education empowers your staff to improve customer service, manage more effectively.

Simplify Reality

Simplify Reality

by Simplify Reality

(0 reviews)

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence.

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence.

ThinkOwl

ThinkOwl

by ThinkOwl

(0 reviews)

Multi-channel customer service software fully powered by artificial intelligence.

Multi-channel customer service software fully powered by artificial intelligence.

3Li

3Li

by CALLIOPE

(0 reviews)

Helps make your business quick and modern

Helps make your business quick and modern

Ameyo FusionCX

Ameyo FusionCX

by Ameyo

(0 reviews)

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution

Carrrot

Carrrot

by Carrrot

(0 reviews)

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments

RichCall

RichCall

by Aurus

(0 reviews)

Video chat that improves customer experience and sales with co-browsing, text chat and file sharing.

Video chat that improves customer experience and sales with co-browsing, text chat and file sharing.

DigitalGenius

DigitalGenius

by DigitalGenius

(0 reviews)

AI Platform for Customer Service

AI Platform for Customer Service

NeuroTags

NeuroTags

by TezMinds Software

(0 reviews)

Helps companies protect their brand by stopping the sales of counterfeit in the market, rewarding customers, and warranty management.

Helps companies protect their brand by stopping the sales of counterfeit in the market, rewarding customers, and warranty management.

AnswerIQ

AnswerIQ

by AnswerIQ

(0 reviews)

Boosts agent productivity and reduces handling time with smart routing, recommended response, and response automation.

Boosts agent productivity and reduces handling time with smart routing, recommended response, and response automation.

IMIchat

IMIchat

by IMImobile

(0 reviews)

Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels

Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels

VonPing

VonPing

by Hivebox Solutions

(0 reviews)

Customer service app that aggregatea touchpoints of multiple businesses on single customer app for digital service interaction.

Customer service app that aggregatea touchpoints of multiple businesses on single customer app for digital service interaction.

Cention Contact Center

Cention Contact Center

by Cention Group

(0 reviews)

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication.

Tethr

Tethr

by Tethr

(0 reviews)

Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.

Tethr integrates with any voice platform and equips your entire enterprise with powerful insights, all from your customer phone calls.

ChipBot

ChipBot

by ChipBot

(0 reviews)

ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement.

ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement.

NHANCE NOW

NHANCE NOW

by NHANCE NOW

(0 reviews)

A customer experience management platform to help brands have an effective post purchase experience.

A customer experience management platform to help brands have an effective post purchase experience.