---
description: Tudo sobre Genesys Cloud CX: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) > [Alternativas ao Genesys Cloud CX](https://www.capterra.pt/alternatives/21409/genesys-cloud)

# Alternativas ao Genesys Cloud CX

Canonical: https://www.capterra.pt/alternatives/21409/genesys-cloud

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Convoso** — 4.5/5 (386 reviews) — Melhor discador F'ing. IYKYK. Disque 5K chamadas de uma só vez. Alcance clientes potenciais em 3 segundos. Gestão de chamadas e de máquina virtual totalmente integradas. Agende uma demonstração hoje.
   - [Ver perfil](https://www.capterra.pt/software/76768/cloud-predictive-dialer)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/76768/genesys-cloud/vs/cloud-predictive-dialer)
2. **DialedIn CCaaS** — 4.8/5 (315 reviews) — Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias.
   - [Ver perfil](https://www.capterra.pt/software/29589/callcenternow)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/29589/genesys-cloud/vs/callcenternow)
3. **LiveAgent** — 4.7/5 (1753 reviews) — O LiveAgent ajuda as empresas a prosperar no atendimento ao cliente. Crie uma comunidade de clientes, aumente a satisfação do cliente e tenha sucesso.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/102188/genesys-cloud/vs/liveagent)
4. **Zendesk Suite** — 4.4/5 (4072 reviews) — Aumente o poder da sua equipe de call center com uma plataforma que mantém toda a comunicação com os clientes em um só lugar.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/164283/genesys-cloud/vs/zendesk)
5. **Nextiva** — 4.6/5 (914 reviews) — O Nextiva Chat permite aumentar a receita, fornecer serviços mais rápidos e impulsionar a eficiência. Interaja facilmente com clientes e clientes potenciais.
   - [Ver perfil](https://www.capterra.pt/software/175788/nextiva)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/175788/genesys-cloud/vs/nextiva)
6. **CXone Mpower** — 4.2/5 (581 reviews) — Software de central de atendimento na nuvem que oferece VR, roteamento baseado em habilidades, IA, combinação de chamadas e análise.
   - [Ver perfil](https://www.capterra.pt/software/134775/incontact-call-center-software)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/134775/genesys-cloud/vs/incontact-call-center-software)
7. **Five9** — 4.2/5 (481 reviews) — Central de contato na nuvem com inteligência artificial prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamadas e integrações com CRM.
   - [Ver perfil](https://www.capterra.pt/software/132405/five9)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/132405/genesys-cloud/vs/five9)
8. **Freshdesk** — 4.5/5 (3409 reviews) — O Freshdesk é uma solução moderna de atendimento ao cliente baseada em IA, com recursos empresariais, mas sem a complexidade típica das grandes empresas.
   - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/124981/genesys-cloud/vs/freshdesk)
9. **Bitrix24** — 4.2/5 (984 reviews) — O Bitrix24 é um dos principais softwares de call center e CRM. Mais de 15 milhões de empresas usam a plataforma todos os dias.
   - [Ver perfil](https://www.capterra.pt/software/113540/bitrix24)
   - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/113540/genesys-cloud/vs/bitrix24)
10. **CallHippo** — 4.4/5 (675 reviews) — O CallHippo é um sistema de telefonia fácil de usar que oferece suporte de nível internacional. Pode ser configurado instantaneamente e oferece geração de relatórios avançada.
    - [Ver perfil](https://www.capterra.pt/software/159578/callhippo)
    - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/159578/genesys-cloud/vs/callhippo)
11. **Zoho Desk** — 4.5/5 (2211 reviews) — O Zoho Desk pode ajudar as empresas a gerenciar a comunicação com o cliente por telefone, e-mail, bate-papo ao vivo, SMS, mídias sociais e mais.
    - [Ver perfil](https://www.capterra.pt/software/169505/zoho-desk)
    - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/169505/genesys-cloud/vs/zoho-desk)
12. **UJET** — 4.6/5 (140 reviews) — A UJET é uma empresa moderna de software para central de contato na nuvem, com inovação líder em suporte ao cliente por Internet, telefone e aplicativos móveis.
    - [Ver perfil](https://www.capterra.pt/software/164070/ujet)
    - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/164070/genesys-cloud/vs/ujet)
13. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — O Service Cloud 360 é uma plataforma de atendimento ao cliente que capacita as empresas a promover uma interação contínua com todo o cliente.
    - [Ver perfil](https://www.capterra.pt/software/136189/salesforce)
    - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/136189/genesys-cloud/vs/salesforce)
14. **Aircall** — 4.2/5 (458 reviews) — O Aircall permite que os administradores ajustem as equipes instantaneamente de acordo com a sazonalidade, adicionem números em mais de 100 países e se integrem com ferramentas de CRM populares.
    - [Ver perfil](https://www.capterra.pt/software/144486/aircall)
    - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/144486/genesys-cloud/vs/aircall)
15. **Amazon Connect** — 4.5/5 (92 reviews) — O Amazon Connect é um centro de contato omnicanal na nuvem.
    - [Ver perfil](https://www.capterra.pt/software/1017140/amazon-connect)
    - [Compare vs Genesys Cloud CX](https://www.capterra.pt/compare/21409/1017140/genesys-cloud/vs/amazon-connect)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/21409/genesys-cloud)
- [View Product Profile](https://www.capterra.pt/software/21409/genesys-cloud)

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| en | <https://www.capterra.com/p/179417/Genesys-Cloud/alternatives/> |
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| sv | <https://www.capterra.se/alternatives/21409/genesys-cloud> |

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