---
description: Tudo sobre HelpDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpDesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) > [Alternativas ao HelpDesk](https://www.capterra.pt/alternatives/185973/helpdesk)

# Alternativas ao HelpDesk

Canonical: https://www.capterra.pt/alternatives/185973/helpdesk

> Explore the top alternatives to HelpDesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshdesk** — 4.5/5 (3408 reviews) — O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente.
   - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/124981/185973/freshdesk/vs/helpdesk)
2. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Impulsione o crescimento com o Sales Cloud 360, uma solução de vendas que impulsiona a produtividade dos representantes em uma plataforma de CRM.
   - [Ver perfil](https://www.capterra.pt/software/61368/salesforce)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/61368/185973/salesforce/vs/helpdesk)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/164283/185973/zendesk/vs/helpdesk)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Excelente atendimento ao cliente começa com o melhor software de Help desk. Conquiste mais clientes fornecendo excelente atendimento ao cliente com o LiveAgent.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/102188/185973/liveagent/vs/helpdesk)
5. **LiveChat** — 4.6/5 (1715 reviews) — Software de bate-papo ao vivo e Help desk para negócios por 26.000 empresas. Experimente o LiveChat e transforme a equipe em rockstars de atendimento ao cliente\!
   - [Ver perfil](https://www.capterra.pt/software/62194/livechat)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/62194/185973/livechat/vs/helpdesk)
6. **Tidio** — 4.7/5 (590 reviews) — O Tidio mescla bate-papo ao vivo e chatbots em uma ferramenta para ajudar a aumentar as vendas e o nível de atendimento ao cliente.
   - [Ver perfil](https://www.capterra.pt/software/144040/tidio-chat)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/144040/185973/tidio-chat/vs/helpdesk)
7. **Milvus** — 4.8/5 (298 reviews) — Sistema de gerenciamento de TI inteligente
   - [Ver perfil](https://www.capterra.pt/software/202528/milvus)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/185973/202528/helpdesk/vs/milvus)
8. **Intercom** — 4.5/5 (1131 reviews) — A primeira plataforma de mensagens do cliente do mundo para o crescimento dos negócios.
   - [Ver perfil](https://www.capterra.pt/software/134347/intercom)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/134347/185973/intercom/vs/helpdesk)
9. **Zoho Desk** — 4.5/5 (2211 reviews) — Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados.
   - [Ver perfil](https://www.capterra.pt/software/169505/zoho-desk)
   - [Compare vs HelpDesk](https://www.capterra.pt/compare/169505/185973/zoho-desk/vs/helpdesk)
10. **Superchat** — 4.8/5 (282 reviews) — O Superchat oferece às empresas uma maneira fácil de se comunicar com os clientes e criar experiências exclusivas para eles.
    - [Ver perfil](https://www.capterra.pt/software/210968/superchat)
    - [Compare vs HelpDesk](https://www.capterra.pt/compare/185973/210968/helpdesk/vs/superchat)
11. **Zoho Assist** — 4.7/5 (1374 reviews) — O Zoho Assist fornece uma interface de usuário simples e direta para conectar-se a computadores remotos em qualquer lugar do mundo.
    - [Ver perfil](https://www.capterra.pt/software/181775/zoho-assist)
    - [Compare vs HelpDesk](https://www.capterra.pt/compare/181775/185973/zoho-assist/vs/helpdesk)
12. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Ofereça serviços de missão crítica mais rapidamente com a gestão de incidentes.
    - [Ver perfil](https://www.capterra.pt/software/136189/salesforce)
    - [Compare vs HelpDesk](https://www.capterra.pt/compare/136189/185973/salesforce/vs/helpdesk)
13. **Dynamics 365** — 4.4/5 (5811 reviews) — Solução integrada de gestão empresarial que automatiza os processos financeiro, de relacionamento com o cliente e da cadeia de fornecimento.
    - [Ver perfil](https://www.capterra.pt/software/157279/dynamics-365)
    - [Compare vs HelpDesk](https://www.capterra.pt/compare/157279/185973/dynamics-365/vs/helpdesk)
14. **Gorgias** — 4.6/5 (133 reviews) — Gorgias é um serviço multifuncional de atendimento ao cliente, suporte ao cliente e suporte técnico por chat ao vivo para as lojas Shopify e Magento.
    - [Ver perfil](https://www.capterra.pt/software/155357/gorgias)
    - [Compare vs HelpDesk](https://www.capterra.pt/compare/155357/185973/gorgias/vs/helpdesk)
15. **Gladly** — 4.8/5 (139 reviews) — O Gladly é uma plataforma de atendimento ao cliente radicalmente pessoal que coloca as pessoas no centro de uma conversa única e duradoura com o cliente.
    - [Ver perfil](https://www.capterra.pt/software/156723/gladly)
    - [Compare vs HelpDesk](https://www.capterra.pt/compare/156723/185973/gladly/vs/helpdesk)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/185973/helpdesk)
- [View Product Profile](https://www.capterra.pt/software/185973/helpdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/185973/helpdesk> |
| de-AT | <https://www.capterra.at/alternatives/185973/helpdesk> |
| de-CH | <https://www.capterra.ch/alternatives/185973/helpdesk> |
| en | <https://www.capterra.com/p/185973/HelpDesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/185973/helpdesk> |
| en-AU | <https://www.capterra.com.au/alternatives/185973/helpdesk> |
| en-CA | <https://www.capterra.ca/alternatives/185973/helpdesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/185973/helpdesk> |
| en-IE | <https://www.capterra.ie/alternatives/185973/helpdesk> |
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| en-IN | <https://www.capterra.in/alternatives/185973/helpdesk> |
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| it | <https://www.capterra.it/alternatives/185973/helpdesk> |
| ja | <https://www.capterra.jp/alternatives/185973/helpdesk> |
| ko | <https://www.capterra.co.kr/alternatives/185973/helpdesk> |
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