---
description: Tudo sobre Contact Center as a Service (CCaaS): preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contact Center as a Service (CCaaS) - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Comunicações Unificadas](/directory/31035/unified-communications/software) > [Contact Center as a Service (CCaaS)](/software/169024/call-center) > [Alternativas ao Contact Center as a Service (CCaaS)](https://www.capterra.pt/alternatives/169024/call-center)

# Alternativas ao Contact Center as a Service (CCaaS)

Canonical: https://www.capterra.pt/alternatives/169024/call-center

> Explore the top alternatives to Contact Center as a Service (CCaaS). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **3CX** — 4.4/5 (465 reviews) — O 3CX é uma solução de comunicações unificada que inclui telefonia, videoconferência, bate-papo ao vivo e aplicativos móveis. Gratuito por um ano.
   - [Ver perfil](https://www.capterra.pt/software/158704/3cx)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/158704/169024/3cx/vs/call-center)
2. **DialedIn CCaaS** — 4.8/5 (315 reviews) — Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias.
   - [Ver perfil](https://www.capterra.pt/software/29589/callcenternow)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/29589/169024/callcenternow/vs/call-center)
3. **Aircall** — 4.2/5 (458 reviews) — O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM.
   - [Ver perfil](https://www.capterra.pt/software/144486/aircall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/144486/169024/aircall/vs/call-center)
4. **Convoso** — 4.5/5 (386 reviews) — O Convoso foi projetado para vendas externas. Os clientes que usam o Convoso tiveram um aumento de 300% nas taxas de contato e de 30% na receita.
   - [Ver perfil](https://www.capterra.pt/software/76768/cloud-predictive-dialer)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/76768/169024/cloud-predictive-dialer/vs/call-center)
5. **Dialpad** — 4.2/5 (562 reviews) — O Dialpad Sell é um discador de vendas eficaz que acelera o período inicial das operações e torna os representantes mais produtivos usando a tecnologia Voice Intelligence.
   - [Ver perfil](https://www.capterra.pt/software/190976/dialpad-sell)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/169024/190976/call-center/vs/dialpad-sell)
6. **JustCall** — 4.1/5 (223 reviews) — O JustCall é um sistema de telefonia baseado na nuvem para as equipes de vendas e suporte fazerem, receberem, registrarem ou gravarem chamadas diretamente do computador ou telefone.
   - [Ver perfil](https://www.capterra.pt/software/157853/justcall)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/157853/169024/justcall/vs/call-center)
7. **CTM** — 4.6/5 (150 reviews) — O CallTrackingMetrics permite gerenciar e analisar comunicações de qualquer fonte para alinhar equipes em torno de cada interação com o cliente.
   - [Ver perfil](https://www.capterra.pt/software/152004/call-tracking-software)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/152004/169024/call-tracking-software/vs/call-center)
8. **CallTools** — 4.8/5 (155 reviews) — Discador preditivo, avançado e com pré-visualização com telefone da Internet incorporado, CRM e equipe de suporte interna dedicada.
   - [Ver perfil](https://www.capterra.pt/software/149510/call-center-software)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/149510/169024/call-center-software/vs/call-center)
9. **CloudTalk** — 4.4/5 (268 reviews) — O CloudTalk é um sistema telefônico baseado na nuvem para equipes de vendas e suporte ao cliente. Ele transforma a ligação em algo fácil e divertido. Obtenha sua avaliação gratuita hoje.
   - [Ver perfil](https://www.capterra.pt/software/182004/cloudtalk)
   - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/169024/182004/call-center/vs/cloudtalk)
10. **Voximplant Kit** — 4.5/5 (4 reviews) — O Voximplant Kit é uma plataforma na nuvem para centros de contato, omnicanal e automatizada, que melhora a eficiência e o serviço ao cliente.
    - [Ver perfil](https://www.capterra.pt/software/1042324/voximplant-kit)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/169024/1042324/call-center/vs/voximplant-kit)
11. **CommPeak Dialer** (0 reviews) — Aumente a eficiência da sua central de atendimento com o CommPeak Dialer: priorização de leads orientada por IA, discagem inteligente, identificação dinâmica de chamadas e automação.
    - [Ver perfil](https://www.capterra.pt/software/201709/commpeak-dialer)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/169024/201709/call-center/vs/commpeak-dialer)
12. **DialerAI** — 4.8/5 (5 reviews) — Discador preditivo hospedado, discagem automática, SMS e sistema de transmissão de voz. Multi-inquilino, com faturamento e marca branca.
    - [Ver perfil](https://www.capterra.pt/software/168692/star2billing)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/168692/169024/star2billing/vs/call-center)
13. **Twilio** — 4.4/5 (501 reviews) — O Twilio fornece APIs simples e de pagamento conforme o uso para empresas criarem aplicativos de voz e SMS com escala e segurança para Internet ou dispositivos móveis.
    - [Ver perfil](https://www.capterra.pt/software/180158/twilio-communications-platform)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/169024/180158/call-center/vs/twilio-communications-platform)
14. **Dialshree** — 4.7/5 (74 reviews) — Software de central de atendimento com recursos adicionais, como registrador de voz, VoIP, discador de saída, IPPBX e solução baseada em asteriscos.
    - [Ver perfil](https://www.capterra.pt/software/144944/dialshree)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/144944/169024/dialshree/vs/call-center)
15. **CallHippo** — 4.4/5 (675 reviews) — O CallHippo é um sistema de telefonia fácil de usar que oferece suporte de nível internacional. Pode ser configurado instantaneamente e oferece geração de relatórios avançada.
    - [Ver perfil](https://www.capterra.pt/software/159578/callhippo)
    - [Compare vs Contact Center as a Service (CCaaS)](https://www.capterra.pt/compare/159578/169024/callhippo/vs/call-center)

## Categorias relacionadas

- [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software)
- [Software de Virtualização](https://www.capterra.pt/directory/30618/virtualization/software)
- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software de Gestão de Mão de Obra de Call Center](https://www.capterra.pt/directory/32607/call-center-workforce-management/software)
- [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/169024/call-center)
- [View Product Profile](https://www.capterra.pt/software/169024/call-center)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/169024/call-center> |
| de-AT | <https://www.capterra.at/alternatives/169024/call-center> |
| de-CH | <https://www.capterra.ch/alternatives/169024/call-center> |
| en | <https://www.capterra.com/p/169024/Call-Center/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/169024/call-center> |
| en-AU | <https://www.capterra.com.au/alternatives/169024/call-center> |
| en-CA | <https://www.capterra.ca/alternatives/169024/call-center> |
| en-GB | <https://www.capterra.co.uk/alternatives/169024/call-center> |
| en-IE | <https://www.capterra.ie/alternatives/169024/call-center> |
| en-IL | <https://www.capterra.co.il/alternatives/169024/call-center> |
| en-IN | <https://www.capterra.in/alternatives/169024/call-center> |
| en-NZ | <https://www.capterra.co.nz/alternatives/169024/call-center> |
| en-SG | <https://www.capterra.com.sg/alternatives/169024/call-center> |
| en-ZA | <https://www.capterra.co.za/alternatives/169024/call-center> |
| fr | <https://www.capterra.fr/alternatives/169024/call-center> |
| fr-BE | <https://fr.capterra.be/alternatives/169024/call-center> |
| fr-CA | <https://fr.capterra.ca/alternatives/169024/call-center> |
| fr-LU | <https://www.capterra.lu/alternatives/169024/call-center> |
| pt | <https://www.capterra.com.br/alternatives/169024/call-center> |
| pt-PT | <https://www.capterra.pt/alternatives/169024/call-center> |

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