---
description: Tudo sobre BMC Helix ITSM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software ITSM](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [Alternativas ao BMC Helix ITSM](https://www.capterra.pt/alternatives/164195/remedy-it-service-management)

# Alternativas ao BMC Helix ITSM

Canonical: https://www.capterra.pt/alternatives/164195/remedy-it-service-management

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (716 reviews) — Modernize o suporte com o Freshservice, uma plataforma de ITSM nativa de IA que desvia tíquetes, acelera resoluções e descomplica a TI.
   - [Ver perfil](https://www.capterra.pt/software/132997/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/132997/164195/freshservice/vs/remedy-it-service-management)
2. **ManageEngine Endpoint Central** — 4.6/5 (1649 reviews) — Ajuda os administradores a automatizarem, padronizarem, protegerem e auditarem a rede Windows. Desktop Central agora apoia MDM também.
   - [Ver perfil](https://www.capterra.pt/software/170018/manageengine-desktop-central)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/164195/170018/remedy-it-service-management/vs/manageengine-desktop-central)
3. **ServiceNow** — 4.5/5 (348 reviews) — Forneça serviços que surpreendam seus usuários, aumente a produtividade e obtenha novas ideias, consolidando gestão de serviços de TI (ITSM na sigla em inglês) inovador.
   - [Ver perfil](https://www.capterra.pt/software/152871/servicenow)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/152871/164195/servicenow/vs/remedy-it-service-management)
4. **SysAid** — 4.5/5 (519 reviews) — Gerencie facilmente todas as atividades ITSM com uma solução de TI comprovada. Você encontrará todos os elementos essenciais que precisa em um painel.
   - [Ver perfil](https://www.capterra.pt/software/107225/sysaid)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/107225/164195/sysaid/vs/remedy-it-service-management)
5. **JIRA Service Management** — 4.5/5 (770 reviews) — O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
   - [Ver perfil](https://www.capterra.pt/software/138769/jira-service-management)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/138769/164195/jira-service-management/vs/remedy-it-service-management)
6. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — O software de suporte de help desk e ferramenta de gestão de ativos inclui base de conhecimento, gerenciamento de SLA, controle de tíquetes e gestão de estoques.
   - [Ver perfil](https://www.capterra.pt/software/179501/manageengine-service-desk-plus)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)
7. **Atera** — 4.5/5 (448 reviews) — O Atera é uma solução completa de gestão de TI remota para fornecedores de serviços gerenciados (MSPs, na sigla em inglês), consultores e departamentos de TI. Teste o Atera gratuitamente.
   - [Ver perfil](https://www.capterra.pt/software/144309/atera)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/144309/164195/atera/vs/remedy-it-service-management)
8. **Desk Manager** — 4.8/5 (106 reviews) — A Desk Manager é uma empresa brasileira que oferece uma plataforma de ESM em escala globa que facilita da operação à gestão.
   - [Ver perfil](https://www.capterra.pt/software/173025/help-desk-software)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/164195/173025/remedy-it-service-management/vs/help-desk-software)
9. **HaloITSM** — 4.7/5 (44 reviews) — O HaloITSM reúne o que você precisa para suporte de TI em uma solução centralizada.
   - [Ver perfil](https://www.capterra.pt/software/200140/haloitsm)
   - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/164195/200140/remedy-it-service-management/vs/haloitsm)
10. **TOPdesk** — 4.4/5 (111 reviews) — Com nosso software ITSM, passe de pilhas de solicitações para serviços de TI sem esforço. Padronize a forma como resolve problemas e captura conhecimento\!
    - [Ver perfil](https://www.capterra.pt/software/127562/topdesk)
    - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/127562/164195/topdesk/vs/remedy-it-service-management)
11. **Pulseway** — 4.7/5 (310 reviews) — O Pulseway é uma plataforma premiada de gestão da TI que fornece controle total sobre tudo o que é TI.
    - [Ver perfil](https://www.capterra.pt/software/141792/pulseway)
    - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/141792/164195/pulseway/vs/remedy-it-service-management)
12. **Zoho Assist** — 4.7/5 (1407 reviews) — O Zoho Assist fornece uma interface de usuário simples e direta para conectar-se a computadores remotos em qualquer lugar do mundo.
    - [Ver perfil](https://www.capterra.pt/software/181775/zoho-assist)
    - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/164195/181775/remedy-it-service-management/vs/zoho-assist)
13. **ServiceNow IT Service Management** — 4.5/5 (42 reviews) — Ferramenta de gestão do conhecimento que captura o conhecimento de toda a organização por meio de propriedade de grupo, assinaturas e fluxo de trabalho.
    - [Ver perfil](https://www.capterra.pt/software/152874/servicenow-knowledge-management)
    - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/152874/164195/servicenow-knowledge-management/vs/remedy-it-service-management)
14. **Freshdesk** — 4.5/5 (3427 reviews) — O Freshdesk é uma solução moderna de atendimento ao cliente baseada em IA, com recursos empresariais, mas sem a complexidade típica das grandes empresas.
    - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
    - [Compare vs BMC Helix ITSM](https://www.capterra.pt/compare/124981/164195/freshdesk/vs/remedy-it-service-management)

## Categorias relacionadas

- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)
- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Sistemas de Tickets de TI](https://www.capterra.pt/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/164195/remedy-it-service-management)
- [View Product Profile](https://www.capterra.pt/software/164195/remedy-it-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/164195/remedy-it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/164195/remedy-it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/164195/remedy-it-service-management> |
| en | <https://www.capterra.com/p/164195/Remedy-IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164195/remedy-it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/164195/remedy-it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/164195/remedy-it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/164195/remedy-it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/164195/remedy-it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/164195/remedy-it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/164195/remedy-it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164195/remedy-it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/164195/remedy-it-service-management> |
| es | <https://www.capterra.es/alternatives/164195/remedy-it-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/164195/remedy-it-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/164195/remedy-it-service-management> |
| es-CO | <https://www.capterra.co/alternatives/164195/remedy-it-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management> |
| es-DO | <https://www.capterra.do/alternatives/164195/remedy-it-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/164195/remedy-it-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/164195/remedy-it-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/164195/remedy-it-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/164195/remedy-it-service-management> |
| fr | <https://www.capterra.fr/alternatives/164195/remedy-it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/164195/remedy-it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/164195/remedy-it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/164195/remedy-it-service-management> |
| it | <https://www.capterra.it/alternatives/164195/remedy-it-service-management> |
| nl | <https://www.capterra.nl/alternatives/164195/remedy-it-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/164195/remedy-it-service-management> |
| pt | <https://www.capterra.com.br/alternatives/164195/remedy-it-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/164195/remedy-it-service-management> |

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