---
description: Tudo sobre CA Service Desk Manager: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CA Service Desk Manager - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Programas de Serviço de TI](/directory/30672/it-service/software) > [CA Service Desk Manager](/software/145590/ca-service-desk-manager) > [Alternativas ao CA Service Desk Manager](https://www.capterra.pt/alternatives/145590/ca-service-desk-manager)

# Alternativas ao CA Service Desk Manager

Canonical: https://www.capterra.pt/alternatives/145590/ca-service-desk-manager

> Explore the top alternatives to CA Service Desk Manager. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Freshservice** — 4.5/5 (714 reviews) — Central de serviços online da ITIL que ajuda a gerenciar a infraestrutura de TI, menos as complicações.
   - [Ver perfil](https://www.capterra.pt/software/132997/freshservice)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/132997/145590/freshservice/vs/ca-service-desk-manager)
2. **InvGate Service Management** — 4.6/5 (108 reviews) — O InvGate Service Desk é uma solução de ITSM moderna criada para centros de serviço de TI de todos os tamanhos.
   - [Ver perfil](https://www.capterra.pt/software/133392/service-desk)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/133392/145590/service-desk/vs/ca-service-desk-manager)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — O Zendesk Support é uma solução de gerenciamento de serviços de TI (ITSM, na sigla em inglês) baseada na nuvem, criada com o conceito de banco de dados de gerenciamento de configuração (CMDB, na sigla em inglês) em sua essência.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/145590/164283/ca-service-desk-manager/vs/zendesk)
4. **JIRA Service Management** — 4.5/5 (770 reviews) — O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
   - [Ver perfil](https://www.capterra.pt/software/138769/jira-service-management)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/138769/145590/jira-service-management/vs/ca-service-desk-manager)
5. **SysAid** — 4.5/5 (519 reviews) — Uma plataforma avançada de gestão de serviços de TI baseada em IA, com IA generativa integrada em cada elemento da gestão de serviços
   - [Ver perfil](https://www.capterra.pt/software/107225/sysaid)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/107225/145590/sysaid/vs/ca-service-desk-manager)
6. **Hiver** — 4.7/5 (147 reviews) — O Hiver ajuda a gerenciar o suporte ao cliente e as vendas diretamente no Gmail. O programa permite que as equipes colaborem sem esforço em caixas de entrada compartilhadas.
   - [Ver perfil](https://www.capterra.pt/software/142975/hiver)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/142975/145590/hiver/vs/ca-service-desk-manager)
7. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — O Samanage torna o serviço de entrega de TI perfeita, permitindo que você simplifique e automatize tarefas e processos com o poder da inteligência artificial\!
   - [Ver perfil](https://www.capterra.pt/software/129478/solarwinds-service-desk)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/129478/145590/solarwinds-service-desk/vs/ca-service-desk-manager)
8. **OTRS** — 4.4/5 (96 reviews) — Suíte de gerenciamento de serviços gerenciados que inclui tíquetes, automação e notificação de fluxo de trabalho para profissionais de serviços de TI.
   - [Ver perfil](https://www.capterra.pt/software/127284/otrs)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/127284/145590/otrs/vs/ca-service-desk-manager)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — O software de suporte de help desk e ferramenta de gestão de ativos inclui base de conhecimento, gerenciamento de SLA, controle de tíquetes e gestão de estoques.
   - [Ver perfil](https://www.capterra.pt/software/179501/manageengine-service-desk-plus)
   - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/145590/179501/ca-service-desk-manager/vs/manageengine-service-desk-plus)
10. **Issuetrak** — 4.6/5 (205 reviews) — A Issuetrak ajuda a gerenciar tíquetes e solicitações do início à resolução. Flexível, personalizável e fácil de usar. Nuvem ou no local.
    - [Ver perfil](https://www.capterra.pt/software/16499/issuetrak)
    - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/16499/145590/issuetrak/vs/ca-service-desk-manager)
11. **TOPdesk** — 4.4/5 (111 reviews) — Solução de gestão de serviços de TI que combina uma ferramenta ITSM pronta para uso com especialistas internos, garantindo a prestação de serviços desde 1993.
    - [Ver perfil](https://www.capterra.pt/software/127562/topdesk)
    - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/127562/145590/topdesk/vs/ca-service-desk-manager)
12. **Vivantio** — 4.3/5 (178 reviews) — Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
    - [Ver perfil](https://www.capterra.pt/software/132880/vivantio)
    - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/132880/145590/vivantio/vs/ca-service-desk-manager)
13. **EcholoN** — 4.7/5 (35 reviews) — O software EcholoN como ITSM cobre todas as disciplinas da gestão de serviços de TI em conformidade com a ITIL. Personalizável e expansível.
    - [Ver perfil](https://www.capterra.pt/software/189744/echolon)
    - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/145590/189744/ca-service-desk-manager/vs/echolon)
14. **ServiceWise** — 4.6/5 (8 reviews) — O ServiceWise é uma solução abrangente de gestão de suporte técnico interno e de serviços de TI, seja qual for o processo de negócios.
    - [Ver perfil](https://www.capterra.pt/software/10140/servicewise)
    - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/10140/145590/servicewise/vs/ca-service-desk-manager)
15. **Freshdesk** — 4.5/5 (3425 reviews) — O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente.
    - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
    - [Compare vs CA Service Desk Manager](https://www.capterra.pt/compare/124981/145590/freshdesk/vs/ca-service-desk-manager)

## Categorias relacionadas

- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)
- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)
- [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software)
- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)
- [Ferramentas de Colaboração](https://www.capterra.pt/directory/15/collaboration/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/145590/ca-service-desk-manager)
- [View Product Profile](https://www.capterra.pt/software/145590/ca-service-desk-manager)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/145590/ca-service-desk-manager> |
| de-AT | <https://www.capterra.at/alternatives/145590/ca-service-desk-manager> |
| de-CH | <https://www.capterra.ch/alternatives/145590/ca-service-desk-manager> |
| en | <https://www.capterra.com/p/145590/CA-Service-Desk-Manager/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/145590/ca-service-desk-manager> |
| en-AU | <https://www.capterra.com.au/alternatives/145590/ca-service-desk-manager> |
| en-CA | <https://www.capterra.ca/alternatives/145590/ca-service-desk-manager> |
| en-GB | <https://www.capterra.co.uk/alternatives/145590/ca-service-desk-manager> |
| en-IE | <https://www.capterra.ie/alternatives/145590/ca-service-desk-manager> |
| en-IL | <https://www.capterra.co.il/alternatives/145590/ca-service-desk-manager> |
| en-IN | <https://www.capterra.in/alternatives/145590/ca-service-desk-manager> |
| en-NZ | <https://www.capterra.co.nz/alternatives/145590/ca-service-desk-manager> |
| en-SG | <https://www.capterra.com.sg/alternatives/145590/ca-service-desk-manager> |
| en-ZA | <https://www.capterra.co.za/alternatives/145590/ca-service-desk-manager> |
| es | <https://www.capterra.es/alternatives/145590/ca-service-desk-manager> |
| es-AR | <https://www.capterra.com.ar/alternatives/145590/ca-service-desk-manager> |
| es-CL | <https://www.capterra.cl/alternatives/145590/ca-service-desk-manager> |
| es-CO | <https://www.capterra.co/alternatives/145590/ca-service-desk-manager> |
| es-CR | <https://www.capterra.co.cr/alternatives/145590/ca-service-desk-manager> |
| es-DO | <https://www.capterra.do/alternatives/145590/ca-service-desk-manager> |
| es-EC | <https://www.capterra.ec/alternatives/145590/ca-service-desk-manager> |
| es-MX | <https://www.capterra.mx/alternatives/145590/ca-service-desk-manager> |
| es-PA | <https://www.capterra.com.pa/alternatives/145590/ca-service-desk-manager> |
| es-PE | <https://www.capterra.pe/alternatives/145590/ca-service-desk-manager> |
| fr | <https://www.capterra.fr/alternatives/145590/ca-service-desk-manager> |
| fr-BE | <https://fr.capterra.be/alternatives/145590/ca-service-desk-manager> |
| fr-CA | <https://fr.capterra.ca/alternatives/145590/ca-service-desk-manager> |
| fr-LU | <https://www.capterra.lu/alternatives/145590/ca-service-desk-manager> |
| pt | <https://www.capterra.com.br/alternatives/145590/ca-service-desk-manager> |
| pt-PT | <https://www.capterra.pt/alternatives/145590/ca-service-desk-manager> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CA Service Desk Manager","description":"Encontre as melhores alternativas ao CA Service Desk Manager na Capterra Portugal. Compare preços, recursos, leia avaliações de usuários e encontre a ferramenta ideal para o seu negócio!","url":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager","about":{"@id":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager#software"},"breadcrumb":{"@id":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager#webpage","mainEntity":{"@id":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager#software"},"publisher":{"@id":"https://www.capterra.pt/#organization"},"inLanguage":"pt-PT","isPartOf":{"@id":"https://www.capterra.pt/#website"}},{"name":"CA Service Desk Manager","url":"https://www.capterra.pt/software/145590/ca-service-desk-manager","@type":"SoftwareApplication","@id":"https://www.capterra.pt/software/145590/ca-service-desk-manager#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":13,"ratingValue":3.5}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Programas de Serviço de TI","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"CA Service Desk Manager","position":3,"item":"/software/145590/ca-service-desk-manager","@type":"ListItem"},{"name":"Alternativas ao CA Service Desk Manager","position":4,"item":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager","@type":"ListItem"}],"@id":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"15 melhores alternativas ao CA Service Desk Manager - Capterra Portugal 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Freshservice","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.pt/software/132997/freshservice","@type":"ListItem"},{"name":"InvGate Service Management","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.pt/software/133392/service-desk","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.pt/software/164283/zendesk","@type":"ListItem"},{"name":"JIRA Service Management","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.pt/software/138769/jira-service-management","@type":"ListItem"},{"name":"SysAid","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.pt/software/107225/sysaid","@type":"ListItem"},{"name":"Hiver","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.pt/software/142975/hiver","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.pt/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"OTRS","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.capterra.pt/software/127284/otrs","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.pt/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Issuetrak","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.pt/software/16499/issuetrak","@type":"ListItem"},{"name":"TOPdesk","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.pt/software/127562/topdesk","@type":"ListItem"},{"name":"Vivantio","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.pt/software/132880/vivantio","@type":"ListItem"},{"name":"EcholoN","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.pt/software/189744/echolon","@type":"ListItem"},{"name":"ServiceWise","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.capterra.pt/software/10140/servicewise","@type":"ListItem"},{"name":"Freshdesk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.pt/software/124981/freshdesk","@type":"ListItem"}],"@id":"https://www.capterra.pt/alternatives/145590/ca-service-desk-manager#itemlist","numberOfItems":15}
</script>