---
description: Tudo sobre SP IT Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SP IT Helpdesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Gestão de Incidentes](/directory/31332/incident-management/software) > [SP IT Helpdesk](/software/144918/sp-intranet-365) > [Alternativas ao SP IT Helpdesk](https://www.capterra.pt/alternatives/144918/sp-intranet-365)

# Alternativas ao SP IT Helpdesk

Canonical: https://www.capterra.pt/alternatives/144918/sp-intranet-365

> Explore the top alternatives to SP IT Helpdesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Bitrix24** — 4.2/5 (997 reviews) — Solução de alta qualidade projetada para vendas, colaboração, comunicação, redes sociais e gestão de fluxo de trabalho.
   - [Ver perfil](https://www.capterra.pt/software/113540/bitrix24)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/113540/144918/bitrix24/vs/sp-intranet-365)
2. **Freshdesk** — 4.5/5 (3460 reviews) — O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente.
   - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/124981/144918/freshdesk/vs/sp-intranet-365)
3. **LiveAgent** — 4.7/5 (1786 reviews) — Excelente atendimento ao cliente começa com o melhor software de Help desk. Conquiste mais clientes fornecendo excelente atendimento ao cliente com o LiveAgent.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/102188/144918/liveagent/vs/sp-intranet-365)
4. **Front** — 4.5/5 (287 reviews) — O Front é a primeira caixa de entrada compartilhada que ajuda as equipes a colaborar em todos os e-mails com mais transparência, responsabilidade e eficiência.
   - [Ver perfil](https://www.capterra.pt/software/132901/front)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/132901/144918/front/vs/sp-intranet-365)
5. **Zendesk Suite** — 4.4/5 (4083 reviews) — O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144918/164283/sp-intranet-365/vs/zendesk)
6. **Intercom** — 4.5/5 (1134 reviews) — A primeira plataforma de mensagens do cliente do mundo para o crescimento dos negócios.
   - [Ver perfil](https://www.capterra.pt/software/134347/intercom)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/134347/144918/intercom/vs/sp-intranet-365)
7. **Zoho Desk** — 4.5/5 (2213 reviews) — Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados.
   - [Ver perfil](https://www.capterra.pt/software/169505/zoho-desk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144918/169505/sp-intranet-365/vs/zoho-desk)
8. **Tidio** — 4.7/5 (590 reviews) — O Tidio mescla bate-papo ao vivo e chatbots em uma ferramenta para ajudar a aumentar as vendas e o nível de atendimento ao cliente.
   - [Ver perfil](https://www.capterra.pt/software/144040/tidio-chat)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144040/144918/tidio-chat/vs/sp-intranet-365)
9. **Sprinklr** — 4.3/5 (91 reviews) — O Sprinklr é uma plataforma de software empresarial criada para gerenciar as experiências dos clientes em escala.
   - [Ver perfil](https://www.capterra.pt/software/131274/sprinklr-platform)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/131274/144918/sprinklr-platform/vs/sp-intranet-365)
10. **NiCE CXone** — 4.2/5 (581 reviews) — Software de central de atendimento na nuvem que oferece VR, roteamento baseado em habilidades, IA, combinação de chamadas e análise.
    - [Ver perfil](https://www.capterra.pt/software/134775/incontact-call-center-software)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/134775/144918/incontact-call-center-software/vs/sp-intranet-365)
11. **Hiver** — 4.7/5 (148 reviews) — O Hiver ajuda a gerenciar o suporte ao cliente e as vendas diretamente no Gmail. O programa permite que as equipes colaborem sem esforço em caixas de entrada compartilhadas.
    - [Ver perfil](https://www.capterra.pt/software/142975/hiver)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/142975/144918/hiver/vs/sp-intranet-365)
12. **Yonyx** — 4.7/5 (258 reviews) — Guias interativos orientados por árvores de decisão que se conectam à maioria dos sistemas de CRM. Siga os processos de negócios de maneira interativa.
    - [Ver perfil](https://www.capterra.pt/software/130406/agi-self-service)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/130406/144918/agi-self-service/vs/sp-intranet-365)
13. **Issuetrak** — 4.6/5 (205 reviews) — A Issuetrak ajuda a gerenciar tíquetes e solicitações do início à resolução. Flexível, personalizável e fácil de usar. Nuvem ou no local.
    - [Ver perfil](https://www.capterra.pt/software/16499/issuetrak)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/16499/144918/issuetrak/vs/sp-intranet-365)
14. **TeamSupport** — 4.5/5 (848 reviews) — Software de helpdesk desenvolvido para suporte ao cliente de business to business. Reduza custos e melhore a satisfação do cliente ao mesmo tempo.
    - [Ver perfil](https://www.capterra.pt/software/87908/teamsupport)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/87908/144918/teamsupport/vs/sp-intranet-365)
15. **Help Scout** — 4.6/5 (226 reviews) — O Help Scout é um suporte técnico baseado na Internet, projetado para uma ótima experiência do cliente.
    - [Ver perfil](https://www.capterra.pt/software/136909/help-scout)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/136909/144918/help-scout/vs/sp-intranet-365)

## Categorias relacionadas

- [Software de Gestão de Incidentes](https://www.capterra.pt/directory/31332/incident-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)
- [Sistemas de Intranet](https://www.capterra.pt/directory/31015/intranet/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/144918/sp-intranet-365)
- [View Product Profile](https://www.capterra.pt/software/144918/sp-intranet-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/144918/SP-Intranet-365/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/144918/sp-intranet-365> |
| en-AU | <https://www.capterra.com.au/alternatives/144918/sp-intranet-365> |
| en-CA | <https://www.capterra.ca/alternatives/144918/sp-intranet-365> |
| en-GB | <https://www.capterra.co.uk/alternatives/144918/sp-intranet-365> |
| en-IE | <https://www.capterra.ie/alternatives/144918/sp-intranet-365> |
| en-IL | <https://www.capterra.co.il/alternatives/144918/sp-intranet-365> |
| en-IN | <https://www.capterra.in/alternatives/144918/sp-intranet-365> |
| en-NZ | <https://www.capterra.co.nz/alternatives/144918/sp-intranet-365> |
| en-SG | <https://www.capterra.com.sg/alternatives/144918/sp-intranet-365> |
| en-ZA | <https://www.capterra.co.za/alternatives/144918/sp-intranet-365> |
| fr | <https://www.capterra.fr/alternatives/144918/sp-intranet-365> |
| fr-BE | <https://fr.capterra.be/alternatives/144918/sp-intranet-365> |
| fr-CA | <https://fr.capterra.ca/alternatives/144918/sp-intranet-365> |
| fr-LU | <https://www.capterra.lu/alternatives/144918/sp-intranet-365> |
| pt | <https://www.capterra.com.br/alternatives/144918/sp-intranet-365> |
| pt-PT | <https://www.capterra.pt/alternatives/144918/sp-intranet-365> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SP IT Helpdesk","description":"Encontre as melhores alternativas ao SP IT Helpdesk na Capterra Portugal. Compare preços, recursos, leia avaliações de usuários e encontre a ferramenta ideal para o seu negócio!","url":"https://www.capterra.pt/alternatives/144918/sp-intranet-365","about":{"@id":"https://www.capterra.pt/alternatives/144918/sp-intranet-365#software"},"breadcrumb":{"@id":"https://www.capterra.pt/alternatives/144918/sp-intranet-365#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.pt/alternatives/144918/sp-intranet-365#webpage","mainEntity":{"@id":"https://www.capterra.pt/alternatives/144918/sp-intranet-365#software"},"publisher":{"@id":"https://www.capterra.pt/#organization"},"inLanguage":"pt-PT","isPartOf":{"@id":"https://www.capterra.pt/#website"}},{"name":"SP IT Helpdesk","url":"https://www.capterra.pt/software/144918/sp-intranet-365","@type":"SoftwareApplication","@id":"https://www.capterra.pt/software/144918/sp-intranet-365#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":4.0},"offers":{"price":"3350","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Software de Gestão de Incidentes","position":2,"item":"/directory/31332/incident-management/software","@type":"ListItem"},{"name":"SP IT Helpdesk","position":3,"item":"/software/144918/sp-intranet-365","@type":"ListItem"},{"name":"Alternativas ao SP IT Helpdesk","position":4,"item":"https://www.capterra.pt/alternatives/144918/sp-intranet-365","@type":"ListItem"}],"@id":"https://www.capterra.pt/alternatives/144918/sp-intranet-365#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"15 melhores alternativas ao SP IT Helpdesk - Capterra Portugal 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Bitrix24","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.pt/software/113540/bitrix24","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.pt/software/124981/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.pt/software/102188/liveagent","@type":"ListItem"},{"name":"Front","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.pt/software/132901/front","@type":"ListItem"},{"name":"Zendesk Suite","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.pt/software/164283/zendesk","@type":"ListItem"},{"name":"Intercom","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.pt/software/134347/intercom","@type":"ListItem"},{"name":"Zoho Desk","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.pt/software/169505/zoho-desk","@type":"ListItem"},{"name":"Tidio","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.pt/software/144040/tidio-chat","@type":"ListItem"},{"name":"Sprinklr","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.pt/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"NiCE CXone","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.pt/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Hiver","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ccb7881e-4960-40f7-9c3a-f5786320675b.png","url":"https://www.capterra.pt/software/142975/hiver","@type":"ListItem"},{"name":"Yonyx","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.pt/software/130406/agi-self-service","@type":"ListItem"},{"name":"Issuetrak","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.pt/software/16499/issuetrak","@type":"ListItem"},{"name":"TeamSupport","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.pt/software/87908/teamsupport","@type":"ListItem"},{"name":"Help Scout","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.pt/software/136909/help-scout","@type":"ListItem"}],"@id":"https://www.capterra.pt/alternatives/144918/sp-intranet-365#itemlist","numberOfItems":15}
</script>