---
description: Tudo sobre SP IT Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SP IT Helpdesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Gestão de Incidentes](/directory/31332/incident-management/software) > [SP IT Helpdesk](/software/144918/sp-intranet-365) > [Alternativas ao SP IT Helpdesk](https://www.capterra.pt/alternatives/144918/sp-intranet-365)

# Alternativas ao SP IT Helpdesk

Canonical: https://www.capterra.pt/alternatives/144918/sp-intranet-365

> Explore the top alternatives to SP IT Helpdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Bitrix24** — 4.2/5 (1005 reviews) — Solução de alta qualidade projetada para vendas, colaboração, comunicação, redes sociais e gestão de fluxo de trabalho.
   - [Ver perfil](https://www.capterra.pt/software/113540/bitrix24)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/113540/144918/bitrix24/vs/sp-intranet-365)
2. **Freshdesk** — 4.5/5 (3486 reviews) — O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente.
   - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/124981/144918/freshdesk/vs/sp-intranet-365)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Excelente atendimento ao cliente começa com o melhor software de Help desk. Conquiste mais clientes fornecendo excelente atendimento ao cliente com o LiveAgent.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/102188/144918/liveagent/vs/sp-intranet-365)
4. **Zendesk Suite** — 4.4/5 (4094 reviews) — O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144918/164283/sp-intranet-365/vs/zendesk)
5. **Zoho Desk** — 4.5/5 (2216 reviews) — Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados.
   - [Ver perfil](https://www.capterra.pt/software/169505/zoho-desk)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144918/169505/sp-intranet-365/vs/zoho-desk)
6. **TeamSupport** — 4.5/5 (850 reviews) — Software de helpdesk desenvolvido para suporte ao cliente de business to business. Reduza custos e melhore a satisfação do cliente ao mesmo tempo.
   - [Ver perfil](https://www.capterra.pt/software/87908/teamsupport)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/87908/144918/teamsupport/vs/sp-intranet-365)
7. **Issuetrak** — 4.6/5 (205 reviews) — A Issuetrak ajuda a gerenciar tíquetes e solicitações do início à resolução. Flexível, personalizável e fácil de usar. Nuvem ou no local.
   - [Ver perfil](https://www.capterra.pt/software/16499/issuetrak)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/16499/144918/issuetrak/vs/sp-intranet-365)
8. **Hiver** — 4.7/5 (148 reviews) — O Hiver ajuda a gerenciar o suporte ao cliente e as vendas diretamente no Gmail. O programa permite que as equipes colaborem sem esforço em caixas de entrada compartilhadas.
   - [Ver perfil](https://www.capterra.pt/software/142975/hiver)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/142975/144918/hiver/vs/sp-intranet-365)
9. **Trengo** — 4.1/5 (26 reviews) — Ele fornece uma caixa de entrada para as empresas se comunicarem eficientemente com clientes por meio de diferentes canais de comunicação em um local central.
   - [Ver perfil](https://www.capterra.pt/software/177967/trengo)
   - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144918/177967/sp-intranet-365/vs/trengo)
10. **Vivantio** — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
    - [Ver perfil](https://www.capterra.pt/software/132880/vivantio)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/132880/144918/vivantio/vs/sp-intranet-365)
11. **Hipporello Service Desk for Trello** — 4.8/5 (20 reviews) — Uma central de serviços que integra solicitações de clientes e funcionários aos quadros do Trello usando formulários e e-mails online.
    - [Ver perfil](https://www.capterra.pt/software/1010843/hipporello)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144918/1010843/sp-intranet-365/vs/hipporello)
12. **Support.cc** — 5.0/5 (3 reviews) — O Support.cc da 500apps é um software de suporte técnico que oferece emissão de tíquetes por e-mail, chamadas telefônicas e gestão de tarefas e 50 aplicativos por US$ 14,99.
    - [Ver perfil](https://www.capterra.pt/software/1016244/supportcc)
    - [Compare vs SP IT Helpdesk](https://www.capterra.pt/compare/144918/1016244/sp-intranet-365/vs/supportcc)

## Categorias relacionadas

- [Software de Gestão de Incidentes](https://www.capterra.pt/directory/31332/incident-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)
- [Sistemas de Intranet](https://www.capterra.pt/directory/31015/intranet/software)
- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/144918/sp-intranet-365)
- [View Product Profile](https://www.capterra.pt/software/144918/sp-intranet-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/144918/SP-Intranet-365/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/144918/sp-intranet-365> |
| en-AU | <https://www.capterra.com.au/alternatives/144918/sp-intranet-365> |
| en-CA | <https://www.capterra.ca/alternatives/144918/sp-intranet-365> |
| en-GB | <https://www.capterra.co.uk/alternatives/144918/sp-intranet-365> |
| en-IE | <https://www.capterra.ie/alternatives/144918/sp-intranet-365> |
| en-IL | <https://www.capterra.co.il/alternatives/144918/sp-intranet-365> |
| en-IN | <https://www.capterra.in/alternatives/144918/sp-intranet-365> |
| en-NZ | <https://www.capterra.co.nz/alternatives/144918/sp-intranet-365> |
| en-SG | <https://www.capterra.com.sg/alternatives/144918/sp-intranet-365> |
| en-ZA | <https://www.capterra.co.za/alternatives/144918/sp-intranet-365> |
| fr | <https://www.capterra.fr/alternatives/144918/sp-intranet-365> |
| fr-BE | <https://fr.capterra.be/alternatives/144918/sp-intranet-365> |
| fr-CA | <https://fr.capterra.ca/alternatives/144918/sp-intranet-365> |
| fr-LU | <https://www.capterra.lu/alternatives/144918/sp-intranet-365> |
| pt | <https://www.capterra.com.br/alternatives/144918/sp-intranet-365> |
| pt-PT | <https://www.capterra.pt/alternatives/144918/sp-intranet-365> |

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