---
description: Tudo sobre NiCE CXone: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) > [Alternativas ao NiCE CXone](https://www.capterra.pt/alternatives/134775/incontact-call-center-software)

# Alternativas ao NiCE CXone

Canonical: https://www.capterra.pt/alternatives/134775/incontact-call-center-software

> Explore the top alternatives to NiCE CXone. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Convoso** — 4.5/5 (387 reviews) — Melhor discador F'ing. IYKYK. Disque 5K chamadas de uma só vez. Alcance clientes potenciais em 3 segundos. Gestão de chamadas e de máquina virtual totalmente integradas. Agende uma demonstração hoje.
   - [Ver perfil](https://www.capterra.pt/software/76768/cloud-predictive-dialer)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/76768/134775/cloud-predictive-dialer/vs/incontact-call-center-software)
2. **DialedIn CCaaS** — 4.8/5 (324 reviews) — Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias.
   - [Ver perfil](https://www.capterra.pt/software/29589/callcenternow)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/29589/134775/callcenternow/vs/incontact-call-center-software)
3. **LiveAgent** — 4.7/5 (1782 reviews) — O LiveAgent ajuda as empresas a prosperar no atendimento ao cliente. Crie uma comunidade de clientes, aumente a satisfação do cliente e tenha sucesso.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/102188/134775/liveagent/vs/incontact-call-center-software)
4. **Zendesk Suite** — 4.4/5 (4079 reviews) — Aumente o poder da sua equipe de call center com uma plataforma que mantém toda a comunicação com os clientes em um só lugar.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/164283/incontact-call-center-software/vs/zendesk)
5. **Nextiva** — 4.6/5 (916 reviews) — O Nextiva Chat permite aumentar a receita, fornecer serviços mais rápidos e impulsionar a eficiência. Interaja facilmente com clientes e clientes potenciais.
   - [Ver perfil](https://www.capterra.pt/software/175788/nextiva)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/175788/incontact-call-center-software/vs/nextiva)
6. **Bitrix24** — 4.2/5 (990 reviews) — O Bitrix24 é um dos principais softwares de call center e CRM. Mais de 15 milhões de empresas usam a plataforma todos os dias.
   - [Ver perfil](https://www.capterra.pt/software/113540/bitrix24)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/113540/134775/bitrix24/vs/incontact-call-center-software)
7. **Genesys Cloud CX** — 4.3/5 (263 reviews) — O Genesys Cloud CX simplifica o relacionamento com o cliente. Conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o engajamento com o cliente.
   - [Ver perfil](https://www.capterra.pt/software/21409/genesys-cloud)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/21409/134775/genesys-cloud/vs/incontact-call-center-software)
8. **Freshdesk** — 4.5/5 (3427 reviews) — O Freshdesk é uma solução moderna de atendimento ao cliente baseada em IA, com recursos empresariais, mas sem a complexidade típica das grandes empresas.
   - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/124981/134775/freshdesk/vs/incontact-call-center-software)
9. **CallHippo** — 4.4/5 (681 reviews) — O CallHippo é um sistema de telefonia fácil de usar que oferece suporte de nível internacional. Pode ser configurado instantaneamente e oferece geração de relatórios avançada.
   - [Ver perfil](https://www.capterra.pt/software/159578/callhippo)
   - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/159578/incontact-call-center-software/vs/callhippo)
10. **Five9** — 4.2/5 (481 reviews) — Central de contato na nuvem com inteligência artificial prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamadas e integrações com CRM.
    - [Ver perfil](https://www.capterra.pt/software/132405/five9)
    - [Compare vs NiCE CXone](https://www.capterra.pt/compare/132405/134775/five9/vs/incontact-call-center-software)
11. **Zoho Desk** — 4.5/5 (2212 reviews) — O Zoho Desk pode ajudar as empresas a gerenciar a comunicação com o cliente por telefone, e-mail, bate-papo ao vivo, SMS, mídias sociais e mais.
    - [Ver perfil](https://www.capterra.pt/software/169505/zoho-desk)
    - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/169505/incontact-call-center-software/vs/zoho-desk)
12. **Salesforce Service Cloud** — 4.5/5 (824 reviews) — O Service Cloud 360 é uma plataforma de atendimento ao cliente que capacita as empresas a promover uma interação contínua com todo o cliente.
    - [Ver perfil](https://www.capterra.pt/software/136189/salesforce)
    - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/136189/incontact-call-center-software/vs/salesforce)
13. **UJET** — 4.6/5 (140 reviews) — A UJET é uma empresa moderna de software para central de contato na nuvem, com inovação líder em suporte ao cliente por Internet, telefone e aplicativos móveis.
    - [Ver perfil](https://www.capterra.pt/software/164070/ujet)
    - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/164070/incontact-call-center-software/vs/ujet)
14. **Amazon Connect** — 4.5/5 (93 reviews) — O Amazon Connect é um centro de contato omnicanal na nuvem.
    - [Ver perfil](https://www.capterra.pt/software/1017140/amazon-connect)
    - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/1017140/incontact-call-center-software/vs/amazon-connect)
15. **Aircall** — 4.2/5 (460 reviews) — O Aircall permite que os administradores ajustem as equipes instantaneamente de acordo com a sazonalidade, adicionem números em mais de 100 países e se integrem com ferramentas de CRM populares.
    - [Ver perfil](https://www.capterra.pt/software/144486/aircall)
    - [Compare vs NiCE CXone](https://www.capterra.pt/compare/134775/144486/incontact-call-center-software/vs/aircall)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)
- [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/134775/incontact-call-center-software)
- [View Product Profile](https://www.capterra.pt/software/134775/incontact-call-center-software)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/134775/incontact-call-center-software> |
| de-AT | <https://www.capterra.at/alternatives/134775/incontact-call-center-software> |
| de-CH | <https://www.capterra.ch/alternatives/134775/incontact-call-center-software> |
| en | <https://www.capterra.com/p/134775/inContact-Call-Center-Software/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/134775/incontact-call-center-software> |
| en-AU | <https://www.capterra.com.au/alternatives/134775/incontact-call-center-software> |
| en-CA | <https://www.capterra.ca/alternatives/134775/incontact-call-center-software> |
| en-GB | <https://www.capterra.co.uk/alternatives/134775/incontact-call-center-software> |
| en-IE | <https://www.capterra.ie/alternatives/134775/incontact-call-center-software> |
| en-IL | <https://www.capterra.co.il/alternatives/134775/incontact-call-center-software> |
| en-IN | <https://www.capterra.in/alternatives/134775/incontact-call-center-software> |
| en-NZ | <https://www.capterra.co.nz/alternatives/134775/incontact-call-center-software> |
| en-SG | <https://www.capterra.com.sg/alternatives/134775/incontact-call-center-software> |
| en-ZA | <https://www.capterra.co.za/alternatives/134775/incontact-call-center-software> |
| es | <https://www.capterra.es/alternatives/134775/incontact-call-center-software> |
| es-AR | <https://www.capterra.com.ar/alternatives/134775/incontact-call-center-software> |
| es-CL | <https://www.capterra.cl/alternatives/134775/incontact-call-center-software> |
| es-CO | <https://www.capterra.co/alternatives/134775/incontact-call-center-software> |
| es-CR | <https://www.capterra.co.cr/alternatives/134775/incontact-call-center-software> |
| es-DO | <https://www.capterra.do/alternatives/134775/incontact-call-center-software> |
| es-EC | <https://www.capterra.ec/alternatives/134775/incontact-call-center-software> |
| es-MX | <https://www.capterra.mx/alternatives/134775/incontact-call-center-software> |
| es-PA | <https://www.capterra.com.pa/alternatives/134775/incontact-call-center-software> |
| es-PE | <https://www.capterra.pe/alternatives/134775/incontact-call-center-software> |
| fr | <https://www.capterra.fr/alternatives/134775/incontact-call-center-software> |
| fr-BE | <https://fr.capterra.be/alternatives/134775/incontact-call-center-software> |
| fr-CA | <https://fr.capterra.ca/alternatives/134775/incontact-call-center-software> |
| fr-LU | <https://www.capterra.lu/alternatives/134775/incontact-call-center-software> |
| it | <https://www.capterra.it/alternatives/134775/incontact-call-center-software> |
| ja | <https://www.capterra.jp/alternatives/134775/incontact-call-center-software> |
| nl | <https://www.capterra.nl/alternatives/134775/incontact-call-center-software> |
| nl-BE | <https://www.capterra.be/alternatives/134775/incontact-call-center-software> |
| pt | <https://www.capterra.com.br/alternatives/134775/incontact-call-center-software> |
| pt-PT | <https://www.capterra.pt/alternatives/134775/incontact-call-center-software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"NiCE CXone","description":"Encontre as melhores alternativas ao NiCE CXone na Capterra Portugal. Compare preços, recursos, leia avaliações de usuários e encontre a ferramenta ideal para o seu negócio!","url":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software","about":{"@id":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software#software"},"breadcrumb":{"@id":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software#webpage","mainEntity":{"@id":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software#software"},"publisher":{"@id":"https://www.capterra.pt/#organization"},"inLanguage":"pt-PT","isPartOf":{"@id":"https://www.capterra.pt/#website"}},{"name":"NiCE CXone","url":"https://www.capterra.pt/software/134775/incontact-call-center-software","@type":"SoftwareApplication","@id":"https://www.capterra.pt/software/134775/incontact-call-center-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":581,"ratingValue":4.2},"offers":{"price":"110","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sistemas de Call Center","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"NiCE CXone","position":3,"item":"/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Alternativas ao NiCE CXone","position":4,"item":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software","@type":"ListItem"}],"@id":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"15 melhores alternativas ao NiCE CXone - Capterra Portugal 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Convoso","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.pt/software/76768/cloud-predictive-dialer","@type":"ListItem"},{"name":"DialedIn CCaaS","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.pt/software/29589/callcenternow","@type":"ListItem"},{"name":"LiveAgent","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.pt/software/102188/liveagent","@type":"ListItem"},{"name":"Zendesk Suite","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.pt/software/164283/zendesk","@type":"ListItem"},{"name":"Nextiva","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.pt/software/175788/nextiva","@type":"ListItem"},{"name":"Bitrix24","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.pt/software/113540/bitrix24","@type":"ListItem"},{"name":"Genesys Cloud CX","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.pt/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Freshdesk","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.pt/software/124981/freshdesk","@type":"ListItem"},{"name":"CallHippo","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.pt/software/159578/callhippo","@type":"ListItem"},{"name":"Five9","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.pt/software/132405/five9","@type":"ListItem"},{"name":"Zoho Desk","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.pt/software/169505/zoho-desk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.pt/software/136189/salesforce","@type":"ListItem"},{"name":"UJET","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.pt/software/164070/ujet","@type":"ListItem"},{"name":"Amazon Connect","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.capterra.pt/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Aircall","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.pt/software/144486/aircall","@type":"ListItem"}],"@id":"https://www.capterra.pt/alternatives/134775/incontact-call-center-software#itemlist","numberOfItems":15}
</script>