---
description: Tudo sobre Freshdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) > [Alternativas ao Freshdesk](https://www.capterra.pt/alternatives/124981/freshdesk)

# Alternativas ao Freshdesk

Canonical: https://www.capterra.pt/alternatives/124981/freshdesk

> Explore the top alternatives to Freshdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (685 reviews) — Central de serviços de gestão de serviços de TI (ITSM na sigla em inglês) online com gestão de incidentes, problemas, mudanças, versões e ativos, além de avançada automação e emissão de tíquetes.
   - [Ver perfil](https://www.capterra.pt/software/132997/freshservice)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/132997/freshdesk/vs/freshservice)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/164283/freshdesk/vs/zendesk)
3. **LiveAgent** — 4.7/5 (1753 reviews) — Excelente atendimento ao cliente começa com o melhor software de Help desk. Conquiste mais clientes fornecendo excelente atendimento ao cliente com o LiveAgent.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/102188/124981/liveagent/vs/freshdesk)
4. **Zoho Desk** — 4.5/5 (2211 reviews) — Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados.
   - [Ver perfil](https://www.capterra.pt/software/169505/zoho-desk)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/169505/freshdesk/vs/zoho-desk)
5. **LiveChat** — 4.6/5 (1715 reviews) — Software de bate-papo ao vivo e Help desk para negócios por 26.000 empresas. Experimente o LiveChat e transforme a equipe em rockstars de atendimento ao cliente\!
   - [Ver perfil](https://www.capterra.pt/software/62194/livechat)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/62194/124981/livechat/vs/freshdesk)
6. **SysAid** — 4.5/5 (511 reviews) — Gerencie facilmente todas as atividades de Help desk com uma solução de TI comprovada. Você encontrará todos os elementos essenciais que precisa em um painel.
   - [Ver perfil](https://www.capterra.pt/software/107225/sysaid)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/107225/124981/sysaid/vs/freshdesk)
7. **JIRA Service Management** — 4.5/5 (763 reviews) — O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
   - [Ver perfil](https://www.capterra.pt/software/138769/jira-service-management)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/138769/freshdesk/vs/jira-service-management)
8. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Ofereça serviços de missão crítica mais rapidamente com a gestão de incidentes.
   - [Ver perfil](https://www.capterra.pt/software/136189/salesforce)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/136189/freshdesk/vs/salesforce)
9. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — O software de suporte de help desk e ferramenta de gestão de ativos inclui base de conhecimento, gerenciamento de SLA, controle de tíquetes e gestão de estoques.
   - [Ver perfil](https://www.capterra.pt/software/179501/manageengine-service-desk-plus)
   - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus)
10. **Tidio** — 4.7/5 (590 reviews) — O Tidio mescla bate-papo ao vivo e chatbots em uma ferramenta para ajudar a aumentar as vendas e o nível de atendimento ao cliente.
    - [Ver perfil](https://www.capterra.pt/software/144040/tidio-chat)
    - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/144040/freshdesk/vs/tidio-chat)
11. **Bitrix24** — 4.2/5 (984 reviews) — Solução de alta qualidade projetada para vendas, colaboração, comunicação, redes sociais e gestão de fluxo de trabalho.
    - [Ver perfil](https://www.capterra.pt/software/113540/bitrix24)
    - [Compare vs Freshdesk](https://www.capterra.pt/compare/113540/124981/bitrix24/vs/freshdesk)
12. **Intercom** — 4.5/5 (1131 reviews) — A primeira plataforma de mensagens do cliente do mundo para o crescimento dos negócios.
    - [Ver perfil](https://www.capterra.pt/software/134347/intercom)
    - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/134347/freshdesk/vs/intercom)
13. **HelpDesk** — 4.6/5 (180 reviews) — O HelpDesk é um sistema de emissão de tíquetes online desenvolvido para simplificar o trabalho das equipes. Forneça um suporte ao cliente excepcional. Sem esforço.
    - [Ver perfil](https://www.capterra.pt/software/185973/helpdesk)
    - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/185973/freshdesk/vs/helpdesk)
14. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Sistema de suporte auto-hospedado e baseado em tíquetes na nuvem, com uma base de conhecimento para empresas de todos os tamanhos.
    - [Ver perfil](https://www.capterra.pt/software/147036/faveo-helpdesk)
    - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/147036/freshdesk/vs/faveo-helpdesk)
15. **Help Scout** — 4.6/5 (225 reviews) — O Help Scout é um suporte técnico baseado na Internet, projetado para uma ótima experiência do cliente.
    - [Ver perfil](https://www.capterra.pt/software/136909/help-scout)
    - [Compare vs Freshdesk](https://www.capterra.pt/compare/124981/136909/freshdesk/vs/help-scout)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)
- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/124981/freshdesk)
- [View Product Profile](https://www.capterra.pt/software/124981/freshdesk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/124981/freshdesk> |
| de-AT | <https://www.capterra.at/alternatives/124981/freshdesk> |
| de-CH | <https://www.capterra.ch/alternatives/124981/freshdesk> |
| en | <https://www.capterra.com/p/124981/Freshdesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/124981/freshdesk> |
| en-AU | <https://www.capterra.com.au/alternatives/124981/freshdesk> |
| en-CA | <https://www.capterra.ca/alternatives/124981/freshdesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/124981/freshdesk> |
| en-IE | <https://www.capterra.ie/alternatives/124981/freshdesk> |
| en-IL | <https://www.capterra.co.il/alternatives/124981/freshdesk> |
| en-IN | <https://www.capterra.in/alternatives/124981/freshdesk> |
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| it | <https://www.capterra.it/alternatives/124981/freshdesk> |
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| ko | <https://www.capterra.co.kr/alternatives/124981/freshdesk> |
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| sv | <https://www.capterra.se/alternatives/124981/freshdesk> |
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