---
description: Tudo sobre Avaya UCaaS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avaya UCaaS - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central) > [Alternativas ao Avaya UCaaS](https://www.capterra.pt/alternatives/1174/crm-central)

# Alternativas ao Avaya UCaaS

Canonical: https://www.capterra.pt/alternatives/1174/crm-central

> Explore the top alternatives to Avaya UCaaS. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **3CX** — 4.4/5 (465 reviews) — O 3CX é um IP PBX de padrões abertos, incluindo videoconferência, bate-papo ao vivo e aplicativos móveis. Adequado para qualquer tipo de negócio ou setor.
   - [Ver perfil](https://www.capterra.pt/software/158704/3cx)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/158704/crm-central/vs/3cx)
2. **Convoso** — 4.5/5 (386 reviews) — O Convoso foi projetado para vendas externas. Os clientes que usam o Convoso tiveram um aumento de 300% nas taxas de contato e de 30% na receita.
   - [Ver perfil](https://www.capterra.pt/software/76768/cloud-predictive-dialer)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/76768/crm-central/vs/cloud-predictive-dialer)
3. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias.
   - [Ver perfil](https://www.capterra.pt/software/29589/callcenternow)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/29589/crm-central/vs/callcenternow)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Excelente atendimento ao cliente começa com o melhor software de Help desk. Conquiste mais clientes fornecendo excelente atendimento ao cliente com o LiveAgent.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/102188/crm-central/vs/liveagent)
5. **Nextiva** — 4.6/5 (914 reviews) — O Nextiva Chat permite aumentar a receita, fornecer serviços mais rápidos e impulsionar a eficiência. Interaja facilmente com clientes e clientes potenciais.
   - [Ver perfil](https://www.capterra.pt/software/175788/nextiva)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/175788/crm-central/vs/nextiva)
6. **CallHippo** — 4.4/5 (675 reviews) — O CallHippo é um sistema de telefonia fácil de usar que oferece suporte de nível internacional. Pode ser configurado instantaneamente e oferece geração de relatórios avançada.
   - [Ver perfil](https://www.capterra.pt/software/159578/callhippo)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/159578/crm-central/vs/callhippo)
7. **Zendesk Suite** — 4.4/5 (4072 reviews) — O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/164283/crm-central/vs/zendesk)
8. **Genesys Cloud CX** — 4.3/5 (262 reviews) — O PureCloud simplifica as relações com os clientes. O PureCloud conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o relacionamento com o cliente.
   - [Ver perfil](https://www.capterra.pt/software/21409/genesys-cloud)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/21409/crm-central/vs/genesys-cloud)
9. **CXone Mpower** — 4.2/5 (581 reviews) — Software de central de atendimento na nuvem que oferece VR, roteamento baseado em habilidades, IA, combinação de chamadas e análise.
   - [Ver perfil](https://www.capterra.pt/software/134775/incontact-call-center-software)
   - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/134775/crm-central/vs/incontact-call-center-software)
10. **Dialshree** — 4.7/5 (74 reviews) — Software de central de atendimento com recursos adicionais, como registrador de voz, VoIP, discador de saída, IPPBX e solução baseada em asteriscos.
    - [Ver perfil](https://www.capterra.pt/software/144944/dialshree)
    - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/144944/crm-central/vs/dialshree)
11. **Bitrix24** — 4.2/5 (984 reviews) — Solução de alta qualidade projetada para vendas, colaboração, comunicação, redes sociais e gestão de fluxo de trabalho.
    - [Ver perfil](https://www.capterra.pt/software/113540/bitrix24)
    - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/113540/crm-central/vs/bitrix24)
12. **Amazon Connect** — 4.5/5 (92 reviews) — O Amazon Connect é um centro de contato omnicanal na nuvem.
    - [Ver perfil](https://www.capterra.pt/software/1017140/amazon-connect)
    - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/1017140/crm-central/vs/amazon-connect)
13. **Five9** — 4.2/5 (481 reviews) — Central de contato na nuvem com inteligência artificial prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamadas e integrações com CRM.
    - [Ver perfil](https://www.capterra.pt/software/132405/five9)
    - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/132405/crm-central/vs/five9)
14. **JustCall** — 4.1/5 (223 reviews) — O JustCall é um sistema de telefonia baseado na nuvem para as equipes de vendas e suporte fazerem, receberem, registrarem ou gravarem chamadas diretamente do computador ou telefone.
    - [Ver perfil](https://www.capterra.pt/software/157853/justcall)
    - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/157853/crm-central/vs/justcall)
15. **Aircall** — 4.2/5 (458 reviews) — O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM.
    - [Ver perfil](https://www.capterra.pt/software/144486/aircall)
    - [Compare vs Avaya UCaaS](https://www.capterra.pt/compare/1174/144486/crm-central/vs/aircall)

## Categorias relacionadas

- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)
- [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software)
- [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software)
- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/1174/crm-central)
- [View Product Profile](https://www.capterra.pt/software/1174/crm-central)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/1174/crm-central> |
| de-AT | <https://www.capterra.at/alternatives/1174/crm-central> |
| de-CH | <https://www.capterra.ch/alternatives/1174/crm-central> |
| en | <https://www.capterra.com/p/1174/CRM-Central/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1174/crm-central> |
| en-AU | <https://www.capterra.com.au/alternatives/1174/crm-central> |
| en-CA | <https://www.capterra.ca/alternatives/1174/crm-central> |
| en-GB | <https://www.capterra.co.uk/alternatives/1174/crm-central> |
| en-IE | <https://www.capterra.ie/alternatives/1174/crm-central> |
| en-IL | <https://www.capterra.co.il/alternatives/1174/crm-central> |
| en-IN | <https://www.capterra.in/alternatives/1174/crm-central> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1174/crm-central> |
| en-SG | <https://www.capterra.com.sg/alternatives/1174/crm-central> |
| en-ZA | <https://www.capterra.co.za/alternatives/1174/crm-central> |
| es | <https://www.capterra.es/alternatives/1174/crm-central> |
| es-AR | <https://www.capterra.com.ar/alternatives/1174/crm-central> |
| es-CL | <https://www.capterra.cl/alternatives/1174/crm-central> |
| es-CO | <https://www.capterra.co/alternatives/1174/crm-central> |
| es-CR | <https://www.capterra.co.cr/alternatives/1174/crm-central> |
| es-DO | <https://www.capterra.do/alternatives/1174/crm-central> |
| es-EC | <https://www.capterra.ec/alternatives/1174/crm-central> |
| es-MX | <https://www.capterra.mx/alternatives/1174/crm-central> |
| es-PA | <https://www.capterra.com.pa/alternatives/1174/crm-central> |
| es-PE | <https://www.capterra.pe/alternatives/1174/crm-central> |
| fr | <https://www.capterra.fr/alternatives/1174/crm-central> |
| fr-BE | <https://fr.capterra.be/alternatives/1174/crm-central> |
| fr-CA | <https://fr.capterra.ca/alternatives/1174/crm-central> |
| fr-LU | <https://www.capterra.lu/alternatives/1174/crm-central> |
| it | <https://www.capterra.it/alternatives/1174/crm-central> |
| nl | <https://www.capterra.nl/alternatives/1174/crm-central> |
| nl-BE | <https://www.capterra.be/alternatives/1174/crm-central> |
| pt | <https://www.capterra.com.br/alternatives/1174/crm-central> |
| pt-PT | <https://www.capterra.pt/alternatives/1174/crm-central> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Avaya UCaaS","description":"Encontre as melhores alternativas ao Avaya UCaaS na Capterra Portugal. Compare preços, recursos, leia avaliações de usuários e encontre a ferramenta ideal para o seu negócio!","url":"https://www.capterra.pt/alternatives/1174/crm-central","about":{"@id":"https://www.capterra.pt/alternatives/1174/crm-central#software"},"breadcrumb":{"@id":"https://www.capterra.pt/alternatives/1174/crm-central#breadcrumblist"},"@id":"https://www.capterra.pt/alternatives/1174/crm-central#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.pt/#website"},"inLanguage":"pt-PT","mainEntity":{"@id":"https://www.capterra.pt/alternatives/1174/crm-central#software"},"publisher":{"@id":"https://www.capterra.pt/#organization"}},{"name":"Avaya UCaaS","url":"https://www.capterra.pt/software/1174/crm-central","@id":"https://www.capterra.pt/software/1174/crm-central#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.pt/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":91}},{"@id":"https://www.capterra.pt/alternatives/1174/crm-central#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sistemas de Call Center","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Avaya UCaaS","position":3,"item":"/software/1174/crm-central","@type":"ListItem"},{"name":"Alternativas ao Avaya UCaaS","position":4,"item":"https://www.capterra.pt/alternatives/1174/crm-central","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"15 melhores alternativas ao Avaya UCaaS - Capterra Portugal 2026","@context":"https://schema.org","@id":"https://www.capterra.pt/alternatives/1174/crm-central#itemlist","@type":"ItemList","itemListElement":[{"name":"3CX","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8663d1da-3218-4167-880b-5e33336ea327.png","url":"https://www.capterra.pt/software/158704/3cx","@type":"ListItem"},{"name":"Convoso","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.pt/software/76768/cloud-predictive-dialer","@type":"ListItem"},{"name":"DialedIn CCaaS","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.pt/software/29589/callcenternow","@type":"ListItem"},{"name":"LiveAgent","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.pt/software/102188/liveagent","@type":"ListItem"},{"name":"Nextiva","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.pt/software/175788/nextiva","@type":"ListItem"},{"name":"CallHippo","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.pt/software/159578/callhippo","@type":"ListItem"},{"name":"Zendesk Suite","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.pt/software/164283/zendesk","@type":"ListItem"},{"name":"Genesys Cloud CX","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.pt/software/21409/genesys-cloud","@type":"ListItem"},{"name":"CXone Mpower","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.pt/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Dialshree","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.capterra.pt/software/144944/dialshree","@type":"ListItem"},{"name":"Bitrix24","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.pt/software/113540/bitrix24","@type":"ListItem"},{"name":"Amazon Connect","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.capterra.pt/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Five9","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.pt/software/132405/five9","@type":"ListItem"},{"name":"JustCall","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.capterra.pt/software/157853/justcall","@type":"ListItem"},{"name":"Aircall","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.pt/software/144486/aircall","@type":"ListItem"}],"numberOfItems":15}
</script>