---
description: Tudo sobre Amazon Connect: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Amazon Connect - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software para Central de Atendimentos](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) > [Alternativas ao Amazon Connect](https://www.capterra.pt/alternatives/1017140/amazon-connect)

# Alternativas ao Amazon Connect

Canonical: https://www.capterra.pt/alternatives/1017140/amazon-connect

> Explore the top alternatives to Amazon Connect. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **3CX** — 4.4/5 (465 reviews) — O 3CX é um IP PBX de padrões abertos, incluindo videoconferência, bate-papo ao vivo e aplicativos móveis. Adequado para qualquer tipo de negócio ou setor.
   - [Ver perfil](https://www.capterra.pt/software/158704/3cx)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/158704/1017140/3cx/vs/amazon-connect)
2. **Convoso** — 4.5/5 (386 reviews) — Com 20 anos de exp., fazendo 1 bilhão de chamadas mensais, o Convoso oferece a mais alta taxa de contato e conexão. 20% de desconto nos planos anuais\!
   - [Ver perfil](https://www.capterra.pt/software/76768/cloud-predictive-dialer)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/76768/1017140/cloud-predictive-dialer/vs/amazon-connect)
3. **DialedIn CCaaS** — 4.8/5 (314 reviews) — Software de central de atendimento hospedado (de entrada e saída), com vários recursos e flexível, fácil de implantar, gerenciar e usar todos os dias.
   - [Ver perfil](https://www.capterra.pt/software/29589/callcenternow)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/29589/1017140/callcenternow/vs/amazon-connect)
4. **LiveAgent** — 4.7/5 (1753 reviews) — Comece gratuitamente com o LiveAgent e forneça excelente atendimento ao cliente com a solução definitiva de suporte técnico para empresas de todos os tamanhos.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/102188/1017140/liveagent/vs/amazon-connect)
5. **CallHippo** — 4.4/5 (675 reviews) — O CallHippo é um sistema de telefonia fácil de usar que oferece suporte de nível internacional. Pode ser configurado instantaneamente e oferece geração de relatórios avançada.
   - [Ver perfil](https://www.capterra.pt/software/159578/callhippo)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/159578/1017140/callhippo/vs/amazon-connect)
6. **Nextiva** — 4.6/5 (914 reviews) — O Nextiva Chat permite aumentar a receita, fornecer serviços mais rápidos e impulsionar a eficiência. Interaja facilmente com clientes e clientes potenciais.
   - [Ver perfil](https://www.capterra.pt/software/175788/nextiva)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/175788/1017140/nextiva/vs/amazon-connect)
7. **Zendesk Suite** — 4.4/5 (4072 reviews) — O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/164283/1017140/zendesk/vs/amazon-connect)
8. **Aircall** — 4.2/5 (458 reviews) — O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM.
   - [Ver perfil](https://www.capterra.pt/software/144486/aircall)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/144486/1017140/aircall/vs/amazon-connect)
9. **Genesys Cloud CX** — 4.3/5 (262 reviews) — O PureCloud simplifica as relações com os clientes. O PureCloud conecta telefone, e-mail e bate-papo em uma única ferramenta para melhorar o relacionamento com o cliente.
   - [Ver perfil](https://www.capterra.pt/software/21409/genesys-cloud)
   - [Compare vs Amazon Connect](https://www.capterra.pt/compare/21409/1017140/genesys-cloud/vs/amazon-connect)
10. **uContact** — 4.5/5 (81 reviews) — Proporcione uma experiência personalizada ao cliente em cada interação, em todos os canais, com o uContact, a solução de Contact Center em nuvem omnichannel da net2phone.
    - [Ver perfil](https://www.capterra.pt/software/115213/ucontact)
    - [Compare vs Amazon Connect](https://www.capterra.pt/compare/115213/1017140/ucontact/vs/amazon-connect)
11. **XCALLY** — 4.8/5 (130 reviews) — O XCALLY é uma solução inovadora de comunicação omnichannel desenvolvida para gerenciar o relacionamento com o cliente de maneira simples.
    - [Ver perfil](https://www.capterra.pt/software/136894/xcally)
    - [Compare vs Amazon Connect](https://www.capterra.pt/compare/136894/1017140/xcally/vs/amazon-connect)
12. **CXone Mpower** — 4.2/5 (581 reviews) — Software de central de atendimento na nuvem que oferece VR, roteamento baseado em habilidades, IA, combinação de chamadas e análise.
    - [Ver perfil](https://www.capterra.pt/software/134775/incontact-call-center-software)
    - [Compare vs Amazon Connect](https://www.capterra.pt/compare/134775/1017140/incontact-call-center-software/vs/amazon-connect)
13. **Five9** — 4.2/5 (481 reviews) — Central de contato na nuvem com inteligência artificial prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamadas e integrações com CRM.
    - [Ver perfil](https://www.capterra.pt/software/132405/five9)
    - [Compare vs Amazon Connect](https://www.capterra.pt/compare/132405/1017140/five9/vs/amazon-connect)
14. **JustCall** — 4.1/5 (223 reviews) — O JustCall é um sistema de telefonia baseado na nuvem para as equipes de vendas e suporte fazerem, receberem, registrarem ou gravarem chamadas diretamente do computador ou telefone.
    - [Ver perfil](https://www.capterra.pt/software/157853/justcall)
    - [Compare vs Amazon Connect](https://www.capterra.pt/compare/157853/1017140/justcall/vs/amazon-connect)
15. **Dialshree** — 4.7/5 (74 reviews) — Software de central de atendimento com recursos adicionais, como registrador de voz, VoIP, discador de saída, IPPBX e solução baseada em asteriscos.
    - [Ver perfil](https://www.capterra.pt/software/144944/dialshree)
    - [Compare vs Amazon Connect](https://www.capterra.pt/compare/144944/1017140/dialshree/vs/amazon-connect)

## Categorias relacionadas

- [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software)
- [Software para Chatbots](https://www.capterra.pt/directory/32448/chatbot/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)
- [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software)
- [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/1017140/amazon-connect)
- [View Product Profile](https://www.capterra.pt/software/1017140/amazon-connect)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/1017140/amazon-connect> |
| de-AT | <https://www.capterra.at/alternatives/1017140/amazon-connect> |
| de-CH | <https://www.capterra.ch/alternatives/1017140/amazon-connect> |
| en | <https://www.capterra.com/p/234575/Amazon-Connect/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/1017140/amazon-connect> |
| en-AU | <https://www.capterra.com.au/alternatives/1017140/amazon-connect> |
| en-CA | <https://www.capterra.ca/alternatives/1017140/amazon-connect> |
| en-GB | <https://www.capterra.co.uk/alternatives/1017140/amazon-connect> |
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| en-IL | <https://www.capterra.co.il/alternatives/1017140/amazon-connect> |
| en-IN | <https://www.capterra.in/alternatives/1017140/amazon-connect> |
| en-NZ | <https://www.capterra.co.nz/alternatives/1017140/amazon-connect> |
| en-SG | <https://www.capterra.com.sg/alternatives/1017140/amazon-connect> |
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| fr-LU | <https://www.capterra.lu/alternatives/1017140/amazon-connect> |
| pt | <https://www.capterra.com.br/alternatives/1017140/amazon-connect> |
| pt-PT | <https://www.capterra.pt/alternatives/1017140/amazon-connect> |

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