---
description: Tudo sobre SMART Service Desk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMART Service Desk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) > [Alternativas ao SMART Service Desk](https://www.capterra.pt/alternatives/100670/smart-service-desk-itsm)

# Alternativas ao SMART Service Desk

Canonical: https://www.capterra.pt/alternatives/100670/smart-service-desk-itsm

> Explore the top alternatives to SMART Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (802 reviews) — Central de serviços de gestão de serviços de TI (ITSM na sigla em inglês) online com gestão de incidentes, problemas, mudanças, versões e ativos, além de avançada automação e emissão de tíquetes.
   - [Ver perfil](https://www.capterra.pt/software/132997/freshservice)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/132997/smart-service-desk-itsm/vs/freshservice)
2. **Freshdesk** — 4.5/5 (3486 reviews) — O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente.
   - [Ver perfil](https://www.capterra.pt/software/124981/freshdesk)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/124981/smart-service-desk-itsm/vs/freshdesk)
3. **Zendesk Suite** — 4.4/5 (4094 reviews) — O Zendesk permite que as empresas ofereçam excelente suporte ao cliente por meio de vários canais, incluindo e-mail, bate-papo, chamadas e SMS.
   - [Ver perfil](https://www.capterra.pt/software/164283/zendesk)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/164283/smart-service-desk-itsm/vs/zendesk)
4. **Milvus** — 4.8/5 (298 reviews) — Sistema de gerenciamento de TI inteligente
   - [Ver perfil](https://www.capterra.pt/software/202528/milvus)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/202528/smart-service-desk-itsm/vs/milvus)
5. **LiveAgent** — 4.7/5 (1789 reviews) — Excelente atendimento ao cliente começa com o melhor software de Help desk. Conquiste mais clientes fornecendo excelente atendimento ao cliente com o LiveAgent.
   - [Ver perfil](https://www.capterra.pt/software/102188/liveagent)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/102188/smart-service-desk-itsm/vs/liveagent)
6. **SysAid** — 4.5/5 (523 reviews) — Gerencie facilmente todas as atividades de Help desk com uma solução de TI comprovada. Você encontrará todos os elementos essenciais que precisa em um painel.
   - [Ver perfil](https://www.capterra.pt/software/107225/sysaid)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/107225/smart-service-desk-itsm/vs/sysaid)
7. **JIRA Service Management** — 4.5/5 (779 reviews) — O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
   - [Ver perfil](https://www.capterra.pt/software/138769/jira-service-management)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/138769/smart-service-desk-itsm/vs/jira-service-management)
8. **ServiceNow** — 4.5/5 (361 reviews) — A ferramenta automatiza operações diárias de suporte e ajuda a controlar, medir e processar todas as unidades de trabalho. Fácil de usar e escalável.
   - [Ver perfil](https://www.capterra.pt/software/152871/servicenow)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/152871/smart-service-desk-itsm/vs/servicenow)
9. **BeyondTrust Remote Support** — 4.6/5 (2011 reviews) — O BeyondTrust Remote Support (anteriormente Bomgar Remote Support) acessa e dá suporte com segurança a qualquer dispositivo ou sistema, em qualquer lugar do mundo.
   - [Ver perfil](https://www.capterra.pt/software/86962/bomgar)
   - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/86962/100670/bomgar/vs/smart-service-desk-itsm)
10. **Remote Monitoring and Management** — 4.5/5 (461 reviews) — O Atera é um software de RMM completo para MSPs e profissionais de TI. Custo fixo com dispositivos ilimitados: simples assim. Experimente gratuitamente.
    - [Ver perfil](https://www.capterra.pt/software/144309/atera)
    - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/144309/smart-service-desk-itsm/vs/atera)
11. **Zoho Desk** — 4.5/5 (2216 reviews) — Coloque o atendimento ao cliente no centro da empresa. Torne os agentes mais produtivos, os gerentes mais impactantes e os clientes mais capacitados.
    - [Ver perfil](https://www.capterra.pt/software/169505/zoho-desk)
    - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/169505/smart-service-desk-itsm/vs/zoho-desk)
12. **Desk Manager** — 4.8/5 (106 reviews) — A Desk Manager é uma empresa brasileira que oferece uma plataforma de ESM em escala globa que facilita da operação à gestão.
    - [Ver perfil](https://www.capterra.pt/software/173025/help-desk-software)
    - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/173025/smart-service-desk-itsm/vs/help-desk-software)
13. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Suporte remoto para equipes de TI/MSPs: acesso remoto, RMM, help desk e detecção de ameaças com IA em uma ferramenta, mobile incluído.
    - [Ver perfil](https://www.capterra.pt/software/177094/supremo-remote-desktop)
    - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/177094/smart-service-desk-itsm/vs/supremo-remote-desktop)
14. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — O software de suporte de help desk e ferramenta de gestão de ativos inclui base de conhecimento, gerenciamento de SLA, controle de tíquetes e gestão de estoques.
    - [Ver perfil](https://www.capterra.pt/software/179501/manageengine-service-desk-plus)
    - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/179501/smart-service-desk-itsm/vs/manageengine-service-desk-plus)
15. **NinjaOne** — 4.7/5 (298 reviews) — O NinjaOne é uma solução de operações de TI tudo-em-um fácil de usar para MSPs e profissionais de TI.
    - [Ver perfil](https://www.capterra.pt/software/165889/ninjaone)
    - [Compare vs SMART Service Desk](https://www.capterra.pt/compare/100670/165889/smart-service-desk-itsm/vs/ninjaone)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software ITSM](https://www.capterra.pt/directory/30676/itsm/software)
- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.pt/alternatives/100670/smart-service-desk-itsm)
- [View Product Profile](https://www.capterra.pt/software/100670/smart-service-desk-itsm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/100670/smart-service-desk-itsm> |
| de-AT | <https://www.capterra.at/alternatives/100670/smart-service-desk-itsm> |
| de-CH | <https://www.capterra.ch/alternatives/100670/smart-service-desk-itsm> |
| en | <https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/100670/smart-service-desk-itsm> |
| en-AU | <https://www.capterra.com.au/alternatives/100670/smart-service-desk-itsm> |
| en-CA | <https://www.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| en-GB | <https://www.capterra.co.uk/alternatives/100670/smart-service-desk-itsm> |
| en-IE | <https://www.capterra.ie/alternatives/100670/smart-service-desk-itsm> |
| en-IL | <https://www.capterra.co.il/alternatives/100670/smart-service-desk-itsm> |
| en-IN | <https://www.capterra.in/alternatives/100670/smart-service-desk-itsm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/100670/smart-service-desk-itsm> |
| en-SG | <https://www.capterra.com.sg/alternatives/100670/smart-service-desk-itsm> |
| en-ZA | <https://www.capterra.co.za/alternatives/100670/smart-service-desk-itsm> |
| es | <https://www.capterra.es/alternatives/100670/smart-service-desk-itsm> |
| es-AR | <https://www.capterra.com.ar/alternatives/100670/smart-service-desk-itsm> |
| es-CL | <https://www.capterra.cl/alternatives/100670/smart-service-desk-itsm> |
| es-CO | <https://www.capterra.co/alternatives/100670/smart-service-desk-itsm> |
| es-CR | <https://www.capterra.co.cr/alternatives/100670/smart-service-desk-itsm> |
| es-DO | <https://www.capterra.do/alternatives/100670/smart-service-desk-itsm> |
| es-EC | <https://www.capterra.ec/alternatives/100670/smart-service-desk-itsm> |
| es-MX | <https://www.capterra.mx/alternatives/100670/smart-service-desk-itsm> |
| es-PA | <https://www.capterra.com.pa/alternatives/100670/smart-service-desk-itsm> |
| es-PE | <https://www.capterra.pe/alternatives/100670/smart-service-desk-itsm> |
| fr | <https://www.capterra.fr/alternatives/100670/smart-service-desk-itsm> |
| fr-BE | <https://fr.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| fr-CA | <https://fr.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| fr-LU | <https://www.capterra.lu/alternatives/100670/smart-service-desk-itsm> |
| it | <https://www.capterra.it/alternatives/100670/smart-service-desk-itsm> |
| nl | <https://www.capterra.nl/alternatives/100670/smart-service-desk-itsm> |
| nl-BE | <https://www.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| pt | <https://www.capterra.com.br/alternatives/100670/smart-service-desk-itsm> |
| pt-PT | <https://www.capterra.pt/alternatives/100670/smart-service-desk-itsm> |

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